Reviews of Adelante Healthcare (Doctor)

1705 W Main St, Mesa, AZ 85201

Average Rating:

DESCRIPTION

We offer you all the feddbacks of real people like you who buy the services and products of Adelante Healthcare (Doctor) near Arizona.

Nowadays the business receives a rating of 2.8 stars out of 5 and the score is based on 202 reviews.

You may have noticed that its rating is average, and it is based on a very large number of opinions, so we can conclude that the evaluation is very credible. If many people have bothered to evaluate when they are pleased, is that it works.

You know that we do not usually stop to place opinions when these are correct and we usually do it only if we have had a problem or incidence...

This Doctor is classified in the category of Medical group.

Where is Adelante Healthcare?

REVIEWS OF Adelante Healthcare IN Arizona

Laura Shanae

Literally the best doctor I've been to in my entire life. I hadn't seen a doctor in a while, so Dr. K wanted to hear "the list" of things that were bothering me. Gave her four items, and she created a plan for addressing every single one of them. Didn't patronize me or roll her eyes. Really looking forward to going back. I'm on Medicaid (AHCCCS) and make so little that all my costs are covered, so I haven't had any payment troubles. All I know is that my doctor listens, and that's all I really wanted. It's a really beautiful, clean establishment, with separate lobbies for each doctor so they can minimize wait times. Quiet and pleasant place. I arrived 30 minutes early to do check-in paperwork, like they asked, and they got me into my appointment before the actual appointment time.

Fortnite Goku

I was there almost a months ago at the dentist office and I will never go back to the that office the lady in the front desk her name is Gabriella chunky Mexican girl was really really rude with me I saw her hiding my papers on the side and she was talking to the other girl , about my missing appointment when I asked her I’m going to get see just or no She said it’s not guaranteed that you will be seen seat down and I will call you shortly 45 minutes later I went and I asked her again tell me yes or no..She went and tell the dentist that I was being so rude to her!!!! later I got scene and the dentist said there’s nothing that I can do for you here you’re going to be referral and please don’t be rude with my employee...I told her what happened and she didn’t believe you she said I will talk to her and I said I’m not here to get anything free !!!!I said treat me the same way that I’m treating you and again I saw her she was saying things about my missing appointment Really bad service!!!! Plus you lose your time there I’ve been to another adelante office they’re the best surprise az it’s one of the best office that they ever been Adelante !!!But the receptionist it’s really really bad service plus she doesn’t even say hello !!! She was really messy she seems like she barely woke up sore Mexican girl dark skin I think her name is Gabriela and she doesn’t wear glasses!!! I hope she can get a write up

melissa carreno

First visit wasted an hour because my information wasnt found and charged even though no results were mentioned. Was called a month after my documents were finally found and asked if I could get information over the phone, was told no, when I came in and took time away from work, they said I would be charged for the visit that should've been resolved the first time and the information could've been given over the phone. The staff either needs to get on the same page and they need to provide a better customer experience. It's a doctor's office and I felt no professionalism what so ever.

Jake Colby

This place is seriously the worst! I went once and the service and doctor were so rude. I decided to give it another shot and it was even worse the second time. Rude doctors and staff. They say one price and bill you for another. On top of that, I wasn’t helped for the issue I had. Don’t go to Adelante.

Abigail Avalos

This establishment has the worst costumer service! I called in because I was running 5-10 minutes behind (because my daughter had an accident on the road and had to change her) and was told everything would be okay. When I came up to check in an elderly lady of Native American decent (didn’t catch her name) very rudely stated I was more than 10 minutes late so would not be seen. Mind you my appointment was scheduled at 11:20, and I was there at 11:30 not 11:31,11:32.... I drove all the way from Surprise to see Dr. Tran, but being treated so poorly, by his staff, I will no longer be his patient. I have never had such a problem with the facility in Dysart, and wish Dr. Tran was still there.

M Moon

Christina Calfey NP is the rudest person. I went there for an appointment and she acted as though I was inconveniencing her. I told her what I expected from healthcare someone that will listen and proactively treat me for whatever was bothering me I have not been feeling well for some time. I have been jumping through her hoops and blood tests in September and I still don't feel well and nothing has been diagnosed but something is definitely not right. when I told her I wanted a doctor that would listen to me. her response was there not going to coddle you guess what I'm not here for a f****** hug I am here for healthcare and I do not need coddling.she's just playing rude she invalidates your symptoms she doesn't listen I've never seen an actual doctor at this location I'm beginning to wonder if there are any I do not recommend going here..

Bruce Pennington

I am a long time client here and was just checking the dental program online and decided to look at the reviews, I don't get all these negative reviews, sure sometimes I may have waited an extra few minutes but the healthcare here has literally saved my rearend! Dr. Perlstien is the most through doctor I`ve ever had and my prior primary Dr. Was excellent as well. What I am reading is not representative of the care they have provided me at all. Bruce Pennington

Shannon Barnes

This is a great place. It is a new building so everything looks nice. I can bring my whole family because there is pediatrics, women's care, and adult. I have never had to wait too long which is a big pet peeve with most doctors offices.

Mel Thompson

My nurse practitioner Dr. Chow is AMAZING, unfortunately I can't say the same for one of her staff members, Maria I believe. EVERY single time I would go there, I would get attitude from her and my husband noticed it as well. I will not be coming back and I have told my sisters to look elsewhere. I come here to be treated not to be seen as I'm "bothering" her.

Edjel Jarrett

Very bad, everytime we come here it's a long wait, from half hour to an hour after our appointment time plus staff sometimes are out of place regarding prescriptions, defenetely never coming again

Matthew Busselberg

The first clue I should not have dealt with these guy is the fact that I have to call an 800 number to relay everything. They are two weeks late in renewing a prescription that has been sent in twice... one that is vital for my health. The best they can promise is another 72 hrs. I am done with them. My brother will write the prescription. Also... I have had them call me more than once for billing issues and expect me to relay personal information without identifying who they are or why they are calling. (Of course I am assuming that was the case the second time I got such a call... the first time i was able to figure it out because the person who called slipped up).

Leah Treusdell

Evelyn Lopez is great! She always listens to my concerns and makes sure all my questions are answered. I'm usually in and out of the office very quickly.

The Lopez Family

I see Dr. Cho as my primary and I see Bridget for behavior health. Both are absolutely amazing and caring at what they do. I have had no issues with either doctor. I also have had no issues with staff. I love this location and will recommend to anyone!

Lala R93

I went to see dr montenegro because I was experiencing day theee of a fever, bodicahes and a sore throat. It seemed liked he was rushing me out of the room cuz he wouldn’t give me much time to explain, all he did was diagnose me with a sore throat and wrote down on a “PAPER TOWEL” what type of lozenges to get. Well next day my sore throat is gone but fever is still there. Dr montenegro didn’t do anything to help me, he didn’t ask for a urine sample or labs NOTHING. I ended up in the hospital for his misdiagnosis and his unprofessional behavior. I didn’t think I’d feel neglected when I went to Adelante but I did when I saw him. He’s a nurse practitioner but he was the only person I could see since everyone else was booked and I needed to find out why I had this fever for so long. So we call the supervisor at Adelante and apparently Dr montenegro said all I told him was that my throat hurts which was a total lie. He may have talked a lot but I specifically remember telling him about my body aches and fevers. I’m never going to see him again. I do not recommend him.

Forever Barefoot

This place is amazing! Almost everything you need uner one roof! Adult medical, Family Medical, pediatrics, optical, Psych, therapy/counceling, pharmacy, blood lab, etc. I'm sure I missed a few things. The best thing about Adelante is the personnel!!

Jesse Valenzuela

Dr. Parker is Incredible and so is his Assistant Gabby. They have taken Excellent Care of Me and Always apply a Personal Touch when I am nervous or unable to understand the Details & Conditions of My Health. I Love how they have everything in one place (Doc, Den, Lab, Pharm Etc). I Truly feel like they take each case seriously and really get to know their Patients. My Husband and Daughter also see him. Unfortunately, the Reception Staff, Customer Service People and Management Employees are Terrible. They lack basic knowledge of the operation and facility. They NEVER answer the phones and if you're lucky enough to actually contact a Human, they Never have the answer to your questions. They screw up appointments and they have Horrible Basic Computer Skills. Printing up a Lab or Test Order is apparently beyond their Scope of understanding and please don't even get me started on them using the Fax Machine. They are often Rude, especially when called out on making Errors, and I have literally witnessed on many occasions them sitting around gossiping and eating at their desks while patients are lined up down the hallway all the way over to Pediatrics, waiting for asdisassis. I had to call the Doctor on Duty one afternoon right out of his Office to have him come out to the reception area to see it for himself. It was ridiculous! So, that being said, if Adelante would take the time and utilize it's Resources to Vet and then Hire qualified, Motivated, Hard working, Ambitious Goal Oriented People, the Possibility for this Health Centers Future Success could be Endless. It could be the Next Mayo Clinic. They need to Stop Employing Lazy, Barely Educated, Mediocre Townies with Absolutely Zero Required Skills It's a Medical Facility, Not Walmart!#RantOver

The Batman

Sat in lobby for over an hour to wonder what was going on, finally went and asked the young man who checked me in and he said he had no idea what was taking so long this place is absurd. They literally forgot about a patient. They were very apologetic but i feel like at a doctor's office is the last place i want to be forgotten about and just a number.

Rob Hernandez

adelante healthcare Facility is a nice clean environment and the staff and doctors are really nice and caring I appreciate their services. Mr.Hernandez

THE Notorious Hassan

Appointments has no value here! You can wait up to an hour before seeing a doctor! clean facility and nice check-in staff. Time is valuable, I don't want to waste it on waiting for your doctors to see me.

Casey Davis

Even though the wait was a little longer than expected, the friendly staff and attentive provider more than made up for it. Keep up the outstanding work ladies and gentlemen! Great service is worth the wait.

Immer Mojardin

The worst ever service, am looking for new provider if you look at the rest of reviews before get here ah! You so lucky because I didn't check before

Kendra Renee

I absolutely love Dr. Petkov, and Evelyn Lopez and will continue to come ONLY because of them.... BUT calling to have your prescription renewed since 7am today when they're "open" and the front desk doesnt answer, ever lol. called Friday about 13 times as well. Figure it out, seriously.

M AP

Be prepared to wait for a long time, got back right away and waited over 45 minutes for the doc then another 15 for the assistant then another 20 for the doc again. They will not bill you for tests (even blood tests) so be prepared to shell out $800 otherwise your visit will be a total waste because they can't do anything to help you. They won't tell you this before you pay the co-pay for your visit. So I literally spent over $100 to be told they couldn't do anything for me. TERRIBLE

Adrian Genesi

My husband & I love our attending medical professional. She is caring and concerned and never looks at her watch when attending to our needs. We have had a couple of instances when our care took on an immediate need and she was there for us. We are so grateful to have found this team of professionals.

Sergio Trujillo

If you want to experience how people are treated as cattle, how to get the run around with the Doctors hiding behind the Medical Assistants.. then this is the place to come. If you want real Doctors who have the care factor look elsewhere. Adelante is not the place for you. Medical oath they have no idea what it means.

Jacek Polska

The worst place to go i wish i could give negative piles of poo on the rating for this place. I'll be taking my buisness somewhere else where they care do there jobs and help people.

LifeandFitness

I love the fact that this place has all the common doctors in one building BUT ... their scheduling is a a joke three times I have had an appointment and walked out three hours later finally. It is ridiculous having to wait over an hour and a half in the waiting room when you show up early to your appointment. Last I checked appointments were there for a reason I understand it happening maybe once but every time you go there is ridiculous! Honestly don’t waste your time find another doctor

Susie Ramos

Im here at the Adult Medicine in the Adelante clinic in Mesa; Our appointment was at 10:50am we arrived at 10:35am. Got called in at 12:20pm. It is now 1:05 and still have not seem our Doctor Russell Roberts. Not only are we unsatisfied because i have never experienced this with any other Doctor, The supervisor says she will inform the staff now its time to inform the public.

lucina lowman

I've been a patient here for over 4 years. I've never received above par service but my last interaction with the front office lady in the family practice area was the last straw! I've been patiently waiting since MARCH of 2018 for insurance documents to be filled out. I was initially told I needed no appointment for this but was told the opposite when I arrived. The last lady that 'helped' me seemed bothered by me and laughed at me. It took me getting escalated to get someone else to help. The MA that I spoke with promised to fill out my form and deliver to the insurance. I've had no luck with anyone over the phone. And my documents have not been filled out. I'm questioning the legality of this! I don't want to go down to the office and make a scene to get this done but at this point I feel I have no choice. I've made several phone calls and no one ever has an answer or I get transferred to wrong person. Someone please help! I just need my insurance docs filled out!

Joanna Haines

I took my son for an emergency dental care. There was no wait. We were taken care of in a timely manner. They treated my son with gentleness. The price was affordable. Thank you so much for the great service.

Nola Robbins

I was absolutely delighted with your clinic. I was treated respectfully quickly and thoroughly. The experience made me feel great. Wendy Aragaki was so professional and truly compassionate and gracious. Theresa at financial helped so much. I cannot thank you all enough and have told everyone I know. God bless this group.

Rob Harmon

4 stars because my appointment was at 2pm and I wasn't seen until 2:45pm. Other than that the people and great. Jetta was great to talk too and Nicole in the lab was amazing. Seriously impressed with the fastest smoothest blood draw I've ever had.

Marylu Palmer

I have never had such great service as the service I have gotten here at Adelante. I have never waited over 15 minutes for an appointment. I always get a call back and usually the same day. If they can't reach me ny phone I get a letter in the mail. They are friendly, professional and truly caring. I see Dr Parker and would recommend him to any new patient. He listens and does his best to get at the root of the problem. Thanks to everyone starting with the receptionists to the doctors and everyone in between for great service.

Suz L

Horrible!! STAY AWAY!! You'll have an hour in waiting room, another hour in the exam room. Plus 30 + minutes for prescriptions or other paperwork. Your appointment will be cancelled if you do not answer their phone call to confirm an appointment, or reply to their text. You show up and they act like you're 30 minutes late. A few days later you get a text saying you were a "no show" and you'll have to pay the fee. The doctors are extremely slow or patients are being scheduled to close together. Can't file a complaint, or get anything resolved. Seems convenient, but it is not.

Eric Hull

They essentially treated me like a criminal because my daughter was sick. They constantly interrupted me and didn't let me say what needed to be said in order for them to make an accurate diagnosis. They made assumptions and rushed me out the door. I felt very insulted. Will absolutely never go back.

FaZe Gamer

My experience in this location was not great at all especially for my first visit for an OB. Not a very welcoming staff. I rather drive 21 miles to the other location in Goodyear. If you come here don’t expect an type of friendly staff members.

Marie Maxey

Dr. Parker is absolutely wonderful. He is the most personable doctor I have ever met. Very kind and caring.

Debra Rivera

I made an appointment over the phone and was quoted a price for the services I wanted, when I got there the charge was 3 times the amount I was quoted, when I asked to speak to a supervisor she just kept repeating their policy like a robot. Then I got texts telling me because I didnt show up for the appt. (which I did) they put me on no show. Terrible place.

Horizon Rose C

Fine, honestly, nothing to really write home about. I've never had any of the issues other people are complaining about, I've always been able to get in on time and see the doctor, but I've been trying really hard to figure out what's wrong with me for the last few months (I have a lot of physical issues) and they basically draw blood, go "your lab results came back normal," and end it there. On another note, the lady who did my lab work was super, super nice, she was great.

Stacie Lace

The absolute worst place to be seen!!! I was 5 minutes late to my appt and had to wait literally an hour and a half to be seen. 5 minutes!!!!! Then they had the nerve to rush my apt after I waited so long. I will never step foot in here again! They treat you like a number with no empathy what-so-ever. I will be telling everyone I know about this horrible experience.

Pretty STRONG

So far so good... My OB doctors at this office and I'm currently seeing Evelyn. I had a concern with my pregnancy and walked into the office and explain to them what was going on, they seen me in less than 10 mins. Everything is in the same place... I even got WIC right after my appointment which took me no more than 15 minutes.

Sword of Blue Fire

Los of bad experiences with this place. I went to diagnose high blood pressure and get a prescription for Lisinopril. I met with three dfiferent doctors. I was told when I left it was being sent electronically to Walgreens. I went to Walgreens, and they said there was no prescription. I went back, and they told me to "give it a minute" but I had already given it 30. Tried again in an hour and no luck. I called them and was told that it was sent, but she said they will send it again just in case. She also gave me the option to come by and pick up a regular presription sheet. Again I waited and tried, and I'm still being told there is nothing. This is important medicine, I needed it that day. Tried going back there, and the doors are locked. It's supposed by open for another 3 hours. Went back to Walgreens again, and this time had the pharmacy clerk call them and ask. She was told, that in fact, the doctor had forgot to send it over afterall. That's after 3 people there told me that it had been sent. The same doctor gave me a followup appointment a month later. Got lots of texts and emails reminding me about it. When I get there I'm told the Doctor isn't there and the appointment was canceled. The very first time I went there, a doctor tried to sign me up for everything in the book, including bariatric surgery which is stomach stapling to reduce appetite for weak willed persons. Even though I'm using Mercy Care, with no income whatsoever, I try not to treat it like a bottomless pit of funding. This particular doctor gave me the impression she was trying to milk my insurance for everything they could get. So what can you expect with Adelante? Incompetent service, doctors canceling appointments, doors locked when it's still supposed to be opened, greed, and precarious ordeals when you need important life or death medicine.

karla leon

If I can give 0 stars to this office I would , it's completely rediculous I come here for OB visits and every single time I come in, there's an issue unresolved... the staff always calls to give me results for my exams that everything is ok then I come see DR Mendez and gives me a completely negative results when, I ask why I always get different results on the phone and the office he says "oh the staff must of not followed correct instructions " next if you're 5 min late or right on time they will push your appointment back to an hour late .... Today I made sure to come in early , I already drive an hour on the freeway to get here but when I get here the front desk tells me they don't know if the doctor will be available for the day , I couldn't even get a courtesy call to cancel my appointment ?when I asked to be seen by someone else they said no doctors were available and if I wanted I could wait after 2:30 pm to see if he was going to be in ..when I come back at 2:37 pm they told me he would be available but because I was not there to hear my name be called they were going to push my appointment back , they are rude! Don't do courtesy calls and they really don't care about their patients and the Doctor's service isn't any better , when I had these first issues I called the main office to complain and ask to be seen by a different Doctor but apparently that hasn't been resolved either!

Heather McAlister

We called in and were told we had an appointment for 2pm. At 245 I asked when we might be seen as we are still waiting. We were then told that we are actually a walk in, our 2pm "appointment time" was simply to reserve a walk in spot at 2pm. We were told that we "should" be seen by 4pm. NONE of this was conveyed to us when we made the appointment! Do not trust this place

Sam Bam

I guess I needed more sun to be a patient here. I was treated so great that I walked out after waiting for almost an hour. All I was waiting for was 1 blank new patient form! I should have known better!

paul janson

It was a hundred percent not exactly what I expected at all I was very pleased at how clean it was I was really pleased to have the Dr work very pleased I would recommend even someone who has already a doctor this is the right place to go

Amber Ramirez

I take my children to the pediatrician here and I am ALWAYS waiting 30 min to a hour every single time. Horrible service

Juliana Loiacono

Empathy is evident here. Thank you, Internist Cho, Veronica,and all the Staff

khadja judie

I called and tried to make an appt for my baby after I just took him two days ago we made the appt on time so i call today to make a follow up they tell me that I have to go to the office and make an appt because I missed 3 appt I have three kids and we missed A appt now I have to talk to a manager just to lift the hold or take the time out of my day to go and do the same thing over the phone and he is not there and he has to approve it what kind of since does this make and were always rushed thru our appts

Najma Wehlie

We are been patient adelant healthycar for 10years but iam not liked anymore i don’t like changing doctors but I think I have to this time. They have stupid rules my son was very sick and on the way of the appointment he started vomiting I had to pullover the car and help him my the time i get to the doctors office I was late 15min they didn’t care about it. I really miss doctor Zia

Yisel Roman

Waited on hold for 20 min to schedule an appointment and never got through to anyone. I’m considering looking for a new doctor.

Luz Marina Selles

The staff is always confused. The doctors are incompetent and do not take serious your illness. Very disappointed of their health services.

Mrs. C

Horrible!!!!!! I was told my son could be seen by a dentist on emergency if he was in pain. He was and we went in at 8 am. When we were seen at 1pm, the dentist completed a cleaning and xrays. She said his broken molar could not be fixed at that time because she had other appointments waiting. We were sent home with an appointment for the next day to fix his broken molar. We went to the appointment and he went in by himself he came out and I was informed that the dentist decided to fill a different tooth and not the broken one. Never going back!!!!!!!

sheryl kucera

NP -Sung Choo is the very best Doctor I have ever had and I am fifty - three years old. We had a rough start because I can be difficult and hard to get to know. She won me over with her caring, kind, and professional manor. She spends more time with me on my visits then any other health professional I have ever had. It is not uncommon for her to call me at home just to see how I am feeling. She genuinely cares about my health . We have become friends and I just think the world of her ! ~ Sheryl ~

clarisa lopez

I've been coming here for the past 5 years I have my WIC there and I've been taking my kids there too in the pediatrics area but this is the first time I go there for a pregnancy, I'm currently 20 weeks pregnant and I really love my dr. Hes just amazing what I dont like is that, everytime I call for advice or something they literally take 20 minutes plus to answer and the lady that answered me the other was so rude... I also needed to get my wisdom tooth out and they never sent the letter I needed to give permission to the dentist to take care of me and when I called to see what had happened they didnt answer the phone again .. I was on the phone for literally 30 minutes... I never complain but waiting that long for a question is too much... specially if you're in so much pain...+pregnant.

kelsey imsofakinghi

Absolutely the worst experience of life, the doctor didn't even look at my fractured ribs, he did not explain what i needed to do or where i needed to go to get the treatment that they dont even provide, I'm so upset with my experience I'm reporting them to the better business bureau and I'm going to talk to my lawyer about this as well, you absolutely can not treat people this way

Jessica A

Expect to spend ~2 hours for a routine visit. I've been coming for four years and have never spent less than an hour and a half waiting in the lobby/room. Last night was finally enough to convince me to find a new doctor. I really don't want to. My appointment was 6:10pm. I got there like they said 10-15mins early and didn't leave until 7:54pm. I was there two hours to see Dr. Roberts for a rushed 2 minute exam. A very common occurrence. Disappointed.

caitlin fisher-sharp

I have recently chosen Adelante for our Primary Care Practice. This has been a great experience so far with Pilar . This morning my regular doctor was out sick and the young man at the front desk called me at 6:40am 1/2 hour before my appointment to ask if I could reschedule. I said I couldn't because I have to be to work by 8 for a meeting. After I hung up I decided I better be seen as I have a bad cold so I drove there and asked if I could still be seen at 8:30. That appointment was already filled but the young man went and asked if another doctor would double-book for me and she did! I was seen right away, given what I need to get over this cold AND I made it to work on time. These are great people who go above and beyond! They are always courteous and attentive. It's challenging to find a good doctor and I highly recommend Adelante.

Jessica De La Garza

Really nice facility, staff and doctors are nice. Easy place to take the kids to, and just off the light rail.

Jode Johnson

My visit was for Lab Corp I was in and out in no time. My Dr. is also at this facility and the people are very nice and helpful. Thank goodness for this facility! Great location.

S.M. Dixon

After Dr. Slowak behaved unethically and improperly with me on Friday, July 27th and again on Monday, July 30th when I went to confront him, I wrote a negative review of Adelante online at two different websites on July 30th. Adelante replied on August 9th (see below) and asked me for my private contact info, which I supplied. Adelante's Cathy Stell emailed me that day and said that someone would contact me "very shortly," but no one ever followed up. On, September 8th, I received a letter falsely claiming that I missed my scheduled July 30th appointment and chastising me. The letter was dated August 30th. So, first they didn't register the fact that I DID show for the appointment that Slowak forced me to schedule before he'd speak with me, then it took them a month to write a letter about it, then another week just to mail it out.

Brenda Claar

Had my first appt there yesterday. Sung Cho was amazing. Staff was very friendly and professional. Explained everything and I am thankful to have found this place.

Laura Rodriguez

Definitely recommend!

Kathleen DuCharme

Always have a good experience with my visits.

Christian G

Do not get cavities filled here. I had 3 cavity fillings done a year and a half ago at Adelante Dental, and since then, 2 of the fillings have fallen out. One of them being a repair on a chipped front tooth and one being a regular cavity on a back tooth. I called and told them about it and they told me that since it's been over a year, they can't help me. I'll have to pay for a regular check up and then I'll have to pay to get my tooth refilled. I am so angry as I live paycheck to paycheck, as my tooth begins to really hurt, and as I have cavity fillings that have lasted me 30 some years with no problems. I would've been better off leaving my cavity as it was. Now I have a painful gaping cavern in the middle of one of my back teeth that is really starting to ache and I can't afford to have it filled. I can't believe them telling me it's not their responsibility and that I'm on my own. As though my hobby is to pry out my own cavity fillings. As though only one single year is an acceptable time period for a cavity filling to last before you feel you can charge someone again for them falling out. I'm beyond angry as I sit here with my upper back jaw aching. Do NOT go to Adelante Dental to take care of cavities. If you'd like to see documentation and my tooth, let me know. And if the same thing has happened to you, please contact me as well. This is a terrible and abusive business practice in my view and this can't happen to others spending their hard earned money for much needed dental care. They deserve to see legal action taken against them.

Neli Hopper

I had a great experience at the clinic, my MA Shelby was fantastic. Very caring and detail oriented. I will definitely return to the clinic and recommend to friends and family.

Amanda D

After taking my 3 children here, since they were born, I am done using the Mesa Adelante Facility. They refused to help with a ridiculous bill that was sent to me for over $750 for vaccines that I could have gotten for free at other places. They refused to do any type of discount, and I even had the site leader, James, try to help me get the debt written off because even he was on my side that I shouldnt have to pay for immunizations. The "higher up" people still refused to help. I am so tired of money hungry medical facilities. That lousy $750 just cost them thousands, and thousands, and thousands, of all my children's future medical needs that they would have recieved from my insurance. Absolutely ridiculous! Find another facility that actually cares about their clients financial welfare. And to respond back to Adelantes response about trying to research and help....: Adelante Healthcare I have tried the last year to get this resolved, and even had people go to billing directors, and even they turned me down. The bill was sent to a debt collector and so I had not choice but to pay the ridiculous bill before it hits my credit. Oh, and I forgot to even elaborate more of how the bill consisted of 3 vaccination visits, all with the same exact vaccines given, yet each visit doubled in price each time I went for the vaccine. My child's first vaccine visit I was charged $105, next vaccine visit was $221, and the last vaccine visit was over $450 for the same exact visit and vaccines that were given! You guys robbed me of $786, especially considering no one gets their bill until months after a visit, so its not like I knew these charges were coming to ensure I didnt keep going there for vaccines, hence me fighting them the last year because I could have gotten them when places offered them free. So, unless you are able to refund me $786, there is nothing you can do and all my reviews online will continue to stand and hopefully make other people aware to stay clear.

Ivan De La Cruz

Dr Mathew parker is such a good and caring doctor. He takes the time to sit with you and really listen to any questions or concerns. I appreciate the kindness and patience you have shown. I definitely recommend Dr parker to anyone looking for a good doctor!

flanksn1

STAY AWAY, Complete waste of time. Took over two hours over one and hour in the waiting room, and they had no records from the last visit a few months back.

Linda Morgan

I've seen two nurse practitioners this year, each one on two occasions. The actual visits went well and the practitioners appeared caring and competent. However, when I needed to call with an issue, on two occasions requesting a refill of a medication, after being contacted by the pharmacy that the drs office was not responding to their faxes, I also got no response. I had to call repeatedly, left messages, never received a call back and the medication was not refilled. On the last occasion, the third time I called and left a message, I said this was the last time I would ever contact this office for any reason. Then, I got a call back and my medication was refilled. I will no longer go to this office.

Kelly Adrian

The staff is amazing. Internal medicine Sung Cho is the best!!!

Charmaine Kitt

Nice clinic very clean as far as my view goes, Staff is pretty pleasant . Don't have to wait to long to be seen by the doctor.

Yessica Armendariz

I’ve been waiting for X-ray results of my wrist for two weeks now and every time I call they still don’t have them. It’s ridiculous! I’ve called several times and left messages with the people I speak with and never receive a call back. I don’t know what the issue is but they need to get their shhhh together. I’m an MA and I have never taken this long to call a patient with their results. It’s insane how the patient is not priority to them, especially when I call to tell them I’m still in pain and cannot lift or use my hand.

F. English

Nice one stop shop! This was my first time and my OB-GYN Lopez was extremely nice. I will be back.

jackskelington23

They do not follow up on updates or results. I've been waiting for my results for weeks and haven't had any calls or emails from them. I even updated my cantact info so they could contact me. I been calling them this past week multiple times to get something out of them but still won't give me my results (which came in and do have them but can't tell me) and insists on calling me back but never do. it's pissing me off I'm never coming here anymore! Now I have to do this whole process all over again somewhere else because they can't do their damn job.

Ana Chavez

The provider my son sees is amazing, however, I waited an hour past my appointment time and still hadn't been seen. This was for my son's 9 month well check. Can you imagine trying to keep a baby entertained this whole time and nobody even follow up with you to tell you how much longer it will be? Not to mention the only day off I have with other appointments lined up my son was unable to be seen. Not acceptable! My time is just as valuable as everyone else's. Time to find a new provider who understands that or with staff that has the courtesy to let you know what is going on to be waiting that long!

Kimberly D

I go here for prenatal care and I do not like the fact that when I have an issue and need to get a message to my doctor I am on hold for 20 minutes+ and it goes to a call center. My OB with my first child went directly to their office. I also feel that the staff up front are not attentive and rude at times. I feel like the care they provide here is minimal. They do not pay enough attention to each individual and I always feel as though I am judged for voicing a concern with my health. I would go to my previous OB in a heart beat but at this point I'm sort of stuck here. I will say my doctor is very nice and I have never had a male doctor and was very nervous to do so. I don't feel uncomfortable at my appointments with him at all.

Tarenah Edwards

I wish I could give them 0 Stars. They are the worst doctor's office I have been to even though it looks nice on the outside and on the inside the stuff the supervisors and the managers are very rude. I wasn't even 10 minutes late and they turned me down to see my doctor. I asked to speak to a supervisor she was rude as to speak to the manager and the manager was rude. They also said that I can't be seen because they are not my primary but they justseen me a a couple weeks before my last visit. They didn't even call me to let me know before I went to my appointment that I can't be seen unless I switch over to them which I thought I have already done because they saw me the first time. The first time I went there I waited over an hour for the doctor I threw away the paper that they gave me to fill out because I was going to leave and when I open the door the doctor was right there so I stayed but I really regret it.

Sylvia Vasquez

The worst place to come ...... NEVER COME HERE it’s a waist of time

Isabel Sanchez

Had my son seen with Dr. underwood great doctor answer all my question . Doctor took his time to evaluate my son without rushing . Edgar which is the medical assistant show me that he cares about his patients and cared about my son health . I would highly recommend Dr.underwood and Edgar to see my son again great opportunity to meet such wonderfull staff.

Jaclynn Miller

In the adult medical wing the customer service was non existent, I've received better customer service from circle k. The ladies working the front counter would be better suited to work the front desk at a prison. I came to support my friend for a stressful appointment and unfrozen the ladies at the front desk didn't smile, greet us or let alone look up from their computer when they were checking in my friend. When you are the first face someone sees in a medical office a smile goes a long way.

Jenifer Prince

Don’t waste your time. I liked my doctor, unfortunately their administrative procedures are garbage. I never got my online portal email and every time I call its a 15+ minute wait. I’m just going to get me records and find a new primary care physician. This is ridiculous. I finally got someone on the phone - no lab results after 3 weeks, no follow up, and the portal access email was for a password reset requiring a token I never got. So now there will be more phone calls. I am utterly disgusted. What a terrible waste of time.

Elizabeth Contreras

This place is great. Everything a mother could need in one convenient location. The service is always good and it's always very clean!

Meghan Wedemeyer

Only perk is the ob/gyn Dr Sung Cho is amazing. But today was my last time being with this clinic and will now be going elsewhere. Already made appt at new place. I arrived on time to check in at the place I always go. Then was informed I had to go to other side of the building. So I went to check in and was still at wrong check in. So by the time I got to the right one and explained to the two lady receptionists what happened, I must of been on their s*it list cause that’s how I was treated for being a couple min “late” due to going to wrong place not once, but TWICE. It happens! I was 100% kind the entire time (they don’t know I was a little frustrated and upset). So no reason to treat me like I didn’t matter. So I waited almost two hours in an empty office. No communication from the staff. Got up to ask, and was asked if I could wait till 10:40am (almost 3 hours after my scheduled appt). I said no and walked out as I have a job to get too. Pics to show how empty the place I sat was.

Gina Toscano

She ring Bird is my provider. tried to schedule an appointment with a family doctor. it is 10/30/15 called at 3:00 pm Daniel told me that I won't be able to see anyone until the end of November beginning of December. That won't work for me. I have asthma need an inhalor and have a cold. can't wait for another month. In need of a real family doctor.

Joan Weigel

I am just so upset with these doctors. I went there because I'm overweight, I exercise all the time and just can't loose weight. I was on a weight loss med when I lived in MN and wanted to get on it again. I'm overweight and worried about …

Drew Guarino

Worst Dr's office ever.... They give you vague information when you book your appointment, and if you're a few minutes late, they turn you away or make you wait hours for another appointment. Severely unprofessional. I'll never go back.

Shawn Fuzy

I was forced to change doctors by my insurance and to my delight I found Dr Parker at Adelante Healthcare. He exceeded my expectations. I had benn going to my previous Dr for 12 years and didn't expect to be as happy as I was.

Pres Lane

This facility is the worst! Worst experience I've ever had and I will never be coming back here again nor would I ever recommend this place to anyone else! They waste time you don't have and they give such horrible service to their patients. I have 7 children whom I had taken for well kid checks and I did so during the summer to ensure all would be taken care before school started. It was so hard to get my kids' immunizations updated. They didn't fax or call their previous facility to get their records, they had me go there to get it, I set appointments which they called to cancel on me after I had already took the day off of work. This happened about 5 times over the summer!! I was away from my job and needed this done!! School starts Monday and I just came back from there and told they wouldn't give shots because I DIDN'T HAVE THE SHOT RECORDS!! I did! It took me awhile to obtain them and TRY to give it to them, I set up appointments for the shots and got cancelled on ... it was so hard to communicate with them!! I'm so done with this place. I only came here because my other Pediatrics was kind of far but now I'm going back because the drive and gas there is a far better alternative than having your time wasted here. And when you are there for an appointment they make you wait FOREVER!! This place wastes your time! Don't bother coming here - in the end it really isn't worth all the hassle. The staff is unfriendly and very unprofessional. They don't know what they're doing and they don't know how to communicate!! It's horrible. Don't come to this facility. I'm giving you fair warning.

Tracyann Oldring

I had a 10:30 docs at. , so i arrived 20 mins early too fill ouf new pts . That was a joke bc all it was , was the hiipa law and insurance part , not my medical histort . Yes i got back thete. Too a room For 10:40 but wasnt seeen til 11:44 . , doctor would gi e me an antibotic or a proper cough syrup They have an intern who goes in first b4 a doc sees ypu & i was kinda arguing with the intern bc he kept saying at 33yrs old they cant diagnose u with cornaru artery disease , excuse me if i had 2 hert attacks at 33 yrs old . I called them up aday after my spt and got i to an argument bc i have too wait 72 hrs for someone too get back to me and when i called again thursday , the doctor who finally called back and told me that they do t tolerate svreaming and cursing , which i did not do . listen too your recording bc u record ur phone calls. I refuse too have Dr.Roberts or any other doctor treat me at this place ... I wouldnt recommend this place tooy worst enemy ... If i had a cpi e of no stars that is what i would of given ...

Barbara Blinn-Robbins-Nisenoff

I have only seen two providers here so far and both were amazing. Highly recommend Dr. Roberts and NP Cho. That said after having read many of these reviews most people do not understand that appointments reserve a spot for you. Things happen and some patients end up taking more time than allotted. There is no way to predict it. I personally appreciate that they deal with whatever needs to be handled while you are there rather than tell you "oh that's not what you're here for. You have to make another appointment". Sometimes it takes a little longer, sometimes you're in and out in a few minutes which gives the providers more time for someone else who needs it. I have worked in medical back offices that work both ways and find this system is better patient care. Please remember that next time the provider spends more time with you. My only issue is the 72 hour turn around time for response to message/especially prescription requests. Not sure how the scheduling is done to accommodate that but the offices I have worked at gave each provider a 20 minute block every morning and afternoon for them to follow up on paperwork, patient call backs, and prescriptions. MA's handled most of the logistics at the instructions of the provider. Hope this gives a little insight to those who are not familiar with how offices work and a little patience on the part of us patients can go a long way. I personally feel you guys are doing an awesome job overall.

Shiane Mammen

Terrible service! The OBs in the office would always rush through my appointment with no care at all.. and you can never get a hold of anyone! I've been trying to get my records transferred over to a new OBs office for the last 2 weeks and they still haven't done it! They never answer my calls or voicemails so how am I supposed to been seen by an actual doctor if I can't get assistance from here!? I would not recommend this office for women expecting at all!

DAWN Mcintire

My am appt was 1 1/2 late and timely. Then dr was not qualified to prescribe what I had made appt for! Service is crucial in healthcare and this location was severely lacking!

Alex Metzger

Great healthcare office. Very friendly and respectful staff

James Stell

Went there for my son having a pink eye infection. Was seen timely and Doctors where professional. Was told they had called a rx in to My local Walgreen s and to give him the medication 4 times a day . Keep him home until Friday. Here i sit 7 hours later rx was not called in . After two calls to the office im told it cam be 24 to 72 hrs before the rx is called in. So it maybe Friday before the Rx is even called in my child dont need the medication in 3 days he needs it Today . Terrible follow thru and patient care for my child . Praying the rx is ready tomorrow ! Unsatisfactory care for my child !

Jason Potter

Really bad service I took my daughter in for a broken bone it was really obvious it was broken two doctors looked at her and told me it was broken but told me I had to go get x-rays before they could help her. Well instead of giving me a …

Thenurse Onthego

Being a nurse for well over 12 years as well as being in school to obtain my FNP, I completely understand that delays happen. However, every time I come to see a provider here at the Mesa location... I find myself waiting for hours! I am currently waiting to see my doctor, which I had a 4:40pm appt (I arrived at 4:20pm) and it is now 6:30pm as I type this review. If this was just a one time occurrence, I wouldn’t even be writing this review, however this has occurred multiple times. Upper management should work on drilling into the providers heads that the patients also have a life outside of Adalante, and that they should be more sympathetic during their clinics.

Sara Valdez

Seen by Dr Mendez OB, absolutely the worst dr I ever had, he came in and stayed close to the door, actually he didnt let go of the door at first, seemed like he wanted to flee, and said everything seems fine, he hadn't even talked to me, and must have x ray vision, at some point while he was telling me about questions other people have, i gave him the evil eye, when he asked what, why are you looking at me like that, I asked aren't you going to check on me and he was like oh yeah sure, he never called in an assistant, had me laid down and his exam was touching my belly button, not even close to my womb, didn't even have to open my jeans, even after I explained the situation he chose to argue with me instead of doing a proper exam. Would not recommend and definitely not be back to see this joke of a Dr ever again

Care Bear

If you need some me time, make an appointment here at the Family Center. Guaranteed to get at least 3 hours of time alone. I waited about 45 minutes to an hour in the waiting room, (I got excited when they called my name) went to the patient (waiting room) and waited some more. (additional 45) to see the doctor. Saw the doctor and I felt like I was on a speed date. I needed to tell her everything in a minute. Then she didn't have time to answer questions. Thank God for Google. She told me "she was really busy." She left and it took the assistants an additional 45 minutes to bring me my paperwork. Mind you, they are right outside of the room literally! If I could rate them zero I would. I had to get labs too, it was so packed in there people were sitting on the floor waiting. Additional 45 minute wait. Got a nice amount of my book read though. Left the doctor with same knowledge I came in with. NOTHING.

ESTHER ,MINELLI

Looking for a primary and was reading the reviews and I noticed that when the comment is a complaint they send a general message to them, the same message. Not dealt as individually as the payments they get but as a whole with a general …

Jason D

Really great experience with this clinic. Dr Parker is awesome, the building is beautiful and it really seems like everyone there cares and is happy. I will recommend this place to my friends.

Sarah Jean Kutzler

AVOID THIS PLACE - they will screw you over! Dr. Ayela is a good doctor here, unfortunately the Adelante business as a whole majorly sucks. I have had countless issues with billing since we started going here. Our family have been patients for about 2 years and I receive bills and pay them as I can. But just recently realized my payments weren't affecting the bills. Turns out I had 2 visits that had gone into collections! I NEVER received anything from a collections agency and Adelante claims to have sent me a bill for this, but in my 5 most recent bills those visits weren't listed at all. So for roughly a year I had bills in collections without receiving any notification. Someone in billing had used my payments to pay my more recent visits while someone else put my recent payments towards the oldest visits. The inconsistency and disregard of the billing department is negligent. It's a shame that there are some good doctors there, but I'm done dealing with Adelante Healthcare. Seriously - AVOID THIS PLACE - they will screw you over.

Andrea N

Excellent Facility - no long waiting. Dr. Ayaya was able to diagnose and treat my problem where others had no idea. Best Dr around town!

Shannon Voigt

Phone wait times are atrocious just to get simple questions answered. My primary care physician is only available one day a week. (A recent change). Looking for a new place asap.

Martysha Duncan

My dr is amazing, not the problem. However, I was less than 5 minutes late for an ob appt and they made me reschedule for an appt 2 hrs later. I am 38 weeks pregnant and had already struggled getting out of bed to get there on time. Ive had …

Justin Rea

Adelante healthcare is awful the right hand has no idea what the left hand is doing! You speak to someone on the phone and they tell you one thing and when you get there it's completely different from what you were originally told. Just wait if you are a patient you will see what I'm talking about. I've been to the surprise location and also the Mesa location and it's all the same now it's time to find a new Doc. If it wasn't for the 2 good docs I've had, I would have left along time ago.

Michelle Burns

Dr. Karen Starkey is an amazing doctor. She is caring, warm, and compassionate. She takes the time to get to know you as an individual and provides amazing service. If you are looking for a superb new gynecologist Dr. Starkey is your woman!!

william schultz

Doctor, labs, pediatrics, and dentist all in one place.... great

Jared FaunaCreations

Have never had anything but problems here. Dr was ok, but kept trying to push unwanted medications on me. Front desk staff always rude, even if I went out of my way to be polite. They sent me to the wrong locations for off-site tests, gave me wrong dates for the tests, and then brushed it off when I finally got angry about all the missed time at work and your long car rides to wrong locations. Once, they refused to see me, claiming that they no longer accepted my insurance - which they did. When I asked for a manager they literally laughed at me and told me to wait. I waited for 30 minutes. The manager never came and I just left. They're disorganized, unhelpful, and rude. Would not recommend.

Jennifer Courtney

They really need to put their extension numbers up on their website... Waiting to talk someone has taken me up to 12 minutes..... Otherwise, I love this place.

Adriana Rogers

I made an appointment at this office beacause all I wanted to do was change my current birth control because it's just not working out and I've been having pains. When I arrived they told me that the nurse practitioner was not coming in today. I drove all the way from Goodyear, because the other locations did not have any openings until mid July, and I wanted to take care of this as soon as possible. The lady at the front desk was nice enough to squeeze me in later that day to see the Dr. Karen Starkey. I went back , and the ladies at the women's health desk and the MA were kind and professional. The doctor on the other hand didn't even want me there and she literally told me I should not be there. She didn't understand how I was able to get appointment( her words). She made me feel like I was wasting here time. She wouldn't listen to what I had to say and was very rude and disrespectful towards me. She made me feel like I was some idiot. Who had no idea what was going on with my own body. Then she said she would put me on a different prescription and that she would send it over to the pharmacy. Show up at the pharmacy because she said she sent it. Nope nothing she lied to me. I have never been treated like this by a doctor. Just know that I will never return here every again especially if she works here. I will not recommend this place to anybody. No one should be treated that way ever, and if she thinks that okay, she shouldn't be a doctor.

Danny Kolden

My mom had an appointment at 1050, we arrived 15 minutes early. Wasn't taken into the back until 1220. "Doctor" Russel Roberts hasnt even seen us yet even though we are in his office and he just keeps talking to staff telling us it'll be a couple more minutes; we have been in the office for 45 minutes now while he just talks to the staff. Avoid this location at all cost. Terrible service, no communication, sarcastic staff.

Mike Hastings

Competent doctors and staff, onsite lab, all your medical needs in on place. It took me a while to find a good PCP. I don't plan on leaving anytime soon.

Michael Greene

It's 3:00 pm I'm still waiting on seeing doctor Karuppana for my 1:10 pm appointment. This beats my previous visit where I saw the doctor at 3:05 pm for a 1:50 appointment. This company is trending down lots of turnover among the staff too.

Everett Fischer

You will wait well over an hour I just switched providers after moving to the area over a year ago. If it weren't such a hassle to change, I'd leave. Go somewhere else!

marie Thomas

All I can say is... I will never move too far away that I cannot have doctor Parker as my doctor!!! He is awesome, kind, yet professional.He is the real deal...

Laura Parker

Always friendly and helpful. They listen to you the patient. I would highly recommend this place.

Alana Uriarte

Have had good experience here. The best overall. They actually care about your health. They really listen, too. Dr. Parker and Dr. Ayela are amazing! The NP over at Women's Health - I forget her name but she is Hispanic - is great! As well as the Gyno I went to see around last month. He was well professional and I felt comfortable with him. Pharmacy and Blood Work right there. Very convenient.

Business Hours of Adelante Healthcare in Arizona

SUNDAY
CLOSED
MONDAY
7AM–7PM
TUESDAY
7AM–7PM
WEDNESDAY
7AM–7PM
THURSDAY
7AM–7PM
FRIDAY
7AM–6PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Adelante Healthcare en Arizona
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