Reviews of Children's of Alabama - Emergency Department (Doctor)

Ryan Jones

Best emergency department in the state! The care you get here is top notch.

shelia wade

They quick and they take good care of Jaylen Bailey when he arrive.

Aida Talley

The building is beautiful. I did not like the fact that there was a metal detector in a children's hospital. The staff was very nice but we waited for an hour for my daughter to get a room after coming in ambulance then when she was placed in a room we waited two hours and no one every came. One RN said she didn't know we were even in the room. My daughter fainted without warning at a subway while coming from our family vac. She was unconscious shortly but conscious when I arrived. We left the hospital.

Patty Griffith

Children’s of Alabama Emergency Room is a place where they will put your mind at ease. Your child or children are in the best care. I have taken my son more than once and never felt so reassured that he would be taken care of like he was one of their children. You can valet your car to avoid the hassle between 16th and 17th street. A great service to make the emergency room trip run smoothly.

Michael B

Excellent. People are wonderful and caring. Came to children's in the back of an ambulance with my son the Drs and nurses immediately put myself and my wife at ease. This place and the Drs and nurses are absolutely wonderful. Thank you Children's. My son is fine by the way.

craig wooden

Top notch staff and physicians. Brought my daughter to the ER and had no wait. We went straight to a room and a doctor was in within a few minutes. Everyone was nice and helpful. I would highly recommend Childrens of Alabama.

Holly Fitz

1st time visit to Children's ER around 5pm for high fever and eye swelling following surgery that same morning at 7am. Let me stress to you the shock at walking into this place. When you arrive you hand over your bags to security to be searched and walk through a medical detector. Upon walking in i appalled. The place was disgusting. The floors and chairs were smeared in god knows what and their wasn't a hand sanitizer station visible in the place. Upon intake my child was given a large dose of Tylenol (even though i had just given him some 2 hours before) the dose was 3.75 ml even though our sheet from pediatrician says weight gets 2.5ml. and he was given a dose of Benadryl and we were sent back to waiting room. After an hour or so we were taken to a room where the billing representative came immediately to collect my 100 copay and then an hour later we saw a resident who snottily corrected me when i called him a nurse. He asked some questions looked him over and left. I didn't see anyone again for hours. I was by myself, my child is an infant and i needed to use the bathroom. the only one was in the hall. The bed had no rails to leave my baby in, there was no nurse visible or that answered the call button to assist and the bathroom had no table to lay him on so i could use the bathroom. After a few hours the doctor comes in with a nurse and informs me that my child is allergic to tape (where they taped his eyes down for surgery that morning) and he has sensitive skin. And that they were going to give him a dose of Benadryl to help the swelling. I said NO you just gave him Benadryl on intake and a very large dose of Tylenol. They were like oh we did? Sorry.. I pointed out that the Benadryl did not help and his eye is looking progressively worse and that if he was allergic to tape wouldn't both eyes be like this? They informed me they weren't going to do anything or run any tests and to follow-up with regular doctor tomorrow. They would however do a flu test to appease me. I know he doesn't have the flu and after 30 minutes i paged the nurse to ask if we can go home and have the flu results called to doctor the next morning? They said they will tell the nurse and send her in to talk to us. Never showed up. Flash forward another hour and 45 minutes. Flu negative and we can finally go home. Vitals and temp never checked since intake and no bloodwork drawn. Nothing. The next morning my child breaks out in the roseola rash. Thanks for nothing Children's. I'm glad my child wasn't having post-surgery infection. If my baby needs to go back to ER. We'll be going to Grandview.

Jenna Walden

I brought my 3 year old in due to a fall. Once we arrived, she started vomiting and couldn't stay conscious. The staff could care less. I walked out to the nurses station to find someone to help my daughter and I was told my nurse was giving someone an IV they would get her to my room. After waiting 2 hours, a lady walks in the room to register us and I still had not seen the nurse or a dr. At that point I got up and walked out with my child and went to another ER where they saw her promptly and ran test. I will NEVER take any of my kids to children's hospital again. Very poor service and you will never see a real doc just a "nurse practioner" if one ever makes it around to your room.

Shannon Crenshaw

Typically we have good service. Today I have been waiting for 2 plus hours waiting to be seen by the doctor. I was told due to my child being sicker then other patients it would take longer. Not sure of that logic. Not happy, Life with insurance in America.

Aries Gates

Date of Service: 11/15/2016 @9:15pm Room 16 in E.R. I have had the worst experience in my Life! My son has been having Migraines for the last 8 years & he is 12 yrs old. When you have a child that suffers from this type of pain it hurts my Heart that Dr.Anna White would come & ask questions. Conversation: Dr. Anna White Kameron what's hurting on you? Kameron replies my head is hurting really bad & my stomach. Dr. Anna White asked: How long has your head been hurting & Kameron replied off & on since last night but my stomach started today. Dr. Anna White then asked have he had any bowel movements & Kameron replied: he did earlier today & it was normal. Dr.Anna White asked if he has eaten anything today & Kameron advised he ate a couple hours ago. Dr. Anna White asked what did he eat? Kameron told her he had Mash Potatoes, Pork Chop, & Corn( Let me add it was the smallest portion of food ever) but anyway Dr. Anna White then goes in to say this is a Non-Emergency Visit because if he tolerated a Meal it's not an Emergency! My response: it's an Emergency to me because my Son never complains unless he is really sick & if he tells me he needs to go to the Dr. I'm going to bring him. Dr. Anna White then goes on to tell me that they are just counseling patients on Non-Emergency visits, I then cut her off in mid sentence & told her you don't have to help him we will leave because I felt she has had a long day & is now taking it out on us because she feels it's not an Emergency. My son has been at this ER dozens of times & we have never been treated this way. I don't want to ever in my Life step back into this ER as long as I'm breathing because I work in Healthcare as well & our Mission is to always make sure the patient is taken care of. Nurse was Great! Check-in Great! Wait was Ok! The Escort to the room was Great with a Smile! The Patient Coordinator was Great! Dr. Anna White is Horrible & I will write & call Patient Advocate to complain.

Mindy Tobin

This is not a first come first serve hospital..this is a sickest child goes first hospital..thank god..Remembering that time is of the essence in the event of an emergency while you wait is a must.sometimes the sickest baby doesnt look ill at all..oh and..its christmas time !!

Jennifer Hutchings

Just want to let you all know that ur emergency staff last night was horrible...i brought my daughter in cause she hit the door frame and had 2 goose eggs on her head and immediately started throwing up. We also brought it to their attention that she was hurting in her private area. They had us there for 2 hrs and didnt do anything but give her some Motrin. When they said that they weren't going to do a ct scan due to radiation we thought ok well we will be going home in a minute then. They kept us there for 2 hrs with them seeing that she was in pain in her private area and they wouldnt do anything but tell us to get some diaper rash cream. They could have given her something for some relief and was going to keep us for 2 more hrs to watch her for the head condition when it was clear that she was fine with that. I also told them that she is a symptomatic hemophilia carrier and they did absolutely nothing for her. I had to finally just say let us go so we can go get her something to help with the pain. I had to google what i needed to get for her and leave there and go by CVS in the middle of the night when they could have given her something there. I haven't had many problems from children's before but last night was the 2nd worst experience I've had there. Their job is to make these kids feel better not ignore the symptoms. I could have given Motrin at the house and avoided the hr s that I spent up there FOR ABSOLUTELY NOTHING

Aris Garcia

Wonderful staff, they treated my son like he was the only patient...more than a hospital a 5 starts hotel.

raven prince

This visit wasn't so great since the nurse forgot to give me a sample cup for my daughter which postponed our time by an hour since we had to wait for her to use the bathroom again. Dr. Childress is Amazing! This is my second encounter with him and he has been very nice to us. I was excited when I saw the free valet service but upon leaving they lost a patients vehicle! She had her ticket and they brought her another persons keys asking if they were hers and what type of vehicle was it. It took exactly 10mins for them to bring my vehicle and they were still trying to figure out where the lady Durango was. I would've loved to give them 5 stars but sadly this visit wasn't that great.

Erica Melville

Horrible service, have been waiting for hours. Was kind of ghetto and overall a bad experience.

Amber Ramsey

Been sitting in the emergency room for almost three hours and we still don't know what's wrong with our daughter. Is the the doctor even here?

Buddy Skinner

The staff, the valet parking make for a pleasant atmosphere upon our arrival at Children’s of AL. ER. The nurses and doctors were all well trained, professional, and also friendly to our child/us. They listened to him explain his symptoms. Then everything they were doing to treat his illness and get him stabilized. Very comforting knowing such a wonderful, first class facility is located so close to our home. Birmingham is Blessed to have Children’s of AL hospital.

Anna S.

Love love love this place. The staff are amazing, friendly, gentle, and very caring. The wait can be pretty irritating when your baby is hurting but once they get you back in a room it’s a breeze from there. I had originally taken my daughter to St Vincent’s in Pell City because her doctor had told me to take her there. They were no help. Children’s will always save the day. Thanks so much Children’s hospital.

Asia Lawson

Great and caring service very loving faculty

Carrie Harden

My 10 yr old daughter died after 42 days on ECMO. We were told in front of dozens of witnesses there just wasn't nothing left they could do yet when we get her med rec it shows they "resuscitative measures were deemed medically futile although family did not explicitly withdraw care" then at 12pm her pump was reduced to 1 which wasn't life sustaining and no further vitals or any other records were logged after 12pm but she didn't die until 1:24pm. Also none of her meds were given except sedation! Why lie? If she was beyond saving then why lie to our faces?

OhSnappy

Ok i guess. Its really long and the staffs looks like they don't care about their job anymore. I have crohns disease and most of time every time i go to the hospital, they just.. Look at you with dull eyes. Warning the staffs can immediately make you feel unwelcome

Gus E

Our son was transferred here from another hospital bc they couldn’t keep an IV in. 1st try at Children’s, and they get the IV started. Outstanding team. kudos to all the staff! Very loving and sincere. Simply the best.

Stephanie McDaniel

Absolute nightmare. Wait was 4 hrs in waiting room, was back in our room another 8 hrs. Absolutely absurd to be an emergency room. And still no answers!

Margaret Dill

I was sent to children's to get a ct scan after a doctor's x-ray showed something abnormal. My daughter was run a low fever and her white blood cells count was high and she had chest pain a hard time taking a deep breath. When we arrived everything was quick and easy they even give her medicine to help with the fever . Then we got put in a room the resident doctor can in to tell us that they wasn't doing a ct scan but another x-ray. I was a little Confused but ok at 6:30 they took her back for another x-ray she got back at 6:35 . Then the waiting game was on we wanted for a hour for them to tell us she was fine and could go home,but if she started running a fever and having a harder time breathing to bring her back . Then I was really confused.. She was running a fever when we came in and they never Explained why her white blood cell count was up. But she was fine !! So I guess your telling me my 14yr is making up the chest pain shortness of breath and fever..

HairByTammy T

Top-notch facility & staff! Courteous & very thorough! We appreciate the care my son received tonight!

Alan Thornton

My 4 year old nephew waited 4 hours with a neck injury that was hurting him so bad he was shaking. After the 4 hour wait we asked how much longer it would be and was told another 4-5 hours. Meanwhile a guy gets brought in by police in handcuffs cause he got bit by the k9 in the hand trying to run away comes in an hour after us and he got taken straight back. We ended up taking him to another er the next day and when they xray him he had an out of place vertebrae in his neck . But they take in a criminal first... PEICE OF TRASH HOSPITAL