Unlike the helicopter parents who have taken to bashing Dr. Paulson; I can report the experience for my family was quite different. Our daughter was in need of serious pediatric dental work, referred by her Lander dentist we spoke with several other dental offices in Casper and found (thankfully) Dr. Roy.
The office staff were very professional and helpful. While being prepped for her work; she was relaxed by the unique waiting areas - when taken to the operating area I was invited to join the staff as they secured her to the chair with a well padded body enclosure. (to ensure minimal movement by the sedated child - a safety measure I'm sure)
Having met Dr. Roy before being strapped down; his charm had already won her over and although scared and reluctant (who wouldn't be) he smooth talked her into relaxing so he could help her teeth not hurt anymore.
As the nature of her work required two visits, and the experience of the first round was a "not so bad" experiance - we had no trouble convincing her to cooperate.
I am a real client; not prone to web reviews but found myself quite shocked by the experience reported by the others. During my visits there was nothing of this nature happening, although I did get to see the staff react very professionally to an out of line irate mother who wanted to just leave her child so she could go shopping.
As with all interweb yelp style review activity - you will get the worst first and most and it is not usually indicative of the norm.