Reviews of American Family Dental (Dentist)

Jolly Rancher

We went in for Fast Braces. Dr. Shatto was ok, but his helper, Jose, was terrible. After he approved the initial fee, he emailed us back saying, "oops, the doctor can't do this, but we're still giving you a good deal." He made erroneous statements about x-rays and the Texas Dentistry Board. He and the receptionists are impossible to contact and do not return or even acknowledge our dozens of messages. Jose pretty much told us he didn't want us to be Dr. Shatto's patient. We could never confirm if Dr. Shatto agreed. Awful patient service.

Tano Handova

This was my first time at American Family Dental and I couldn't have been happier with my experience. They are so informative the entire time that when they ask you, "do you have any questions?" You have NONE! They really want you to have the best and most knowledgable experience from the beginning to the end. Very welcoming and warming during the entire process. As I left the one working up front said, "thanks for being apart of the family!" Truely and experience you wont get everywhere and truely appreciated. Can't wait to go back to get some more work down that was recommended in detail and broken down for me. You will truely feel like you're in good hands here and that you'll leave with a better, bigger smile! :)

Tavia H.

I love Dr Shatto and his team, they are awesome!

Evelyn Carr

I only have high praise for Dr. Shatto and his staff. They are thorough and pleasant. Feels like family. I also appreciate that they want to help you find solutions financially but are not pushy about that.

Alyssa Randell

Wonderful dental office. Good prices. Great work. Amazing staff! We couldn't be happier with this place

DIGISOMA

Life savers

Dimarl Swanson

They quickly got my appointments scheduled and processed a dental plan in one visit. Im looking forward to staying healthy and enjoying a friendly experience with this team in the future.

Jill Parcell

I have 100% confidence in Dr Shatto. I have an upcoming dental procedure that has 2 possible treatment options. I am sure with Dr Shatto’s input we will choose the best one!

Amy Hiser

My experience with Dr. Shatto and his staff was great!

Ashley Waggoner

My hygienist was Gelvia and she was so great so informative and very nice. I use to get so nervous going to get my teeth cleaned after a bad experience. But here they make you feel great definitely a place to recommend people to

Karen Robbins

It’d been far too long between my last teeth cleaning and today (a year and 3 months to be exact)! The gal who cleaned my teeth was VERY thorough and encouraging; saying that I CAN improve the health of my gums! She was great! Encouraged me to come at least every 3 months! Oh crud! Just remembered I forgot to get the perioguard mouth wash! Helps with overall health and maintenance of teeth and gums! Back to their office I go!

Erica Wellington

Staff is very efficient and make every effort to assist and inform about each procedure before starting. I would recommend them without any hesitation.

Evan Carter

Friendliest reception staff I've ever dealt with. Hygienist was very knowledgeable. I learned a lot. Great place.

Blerim Elmazi

Dr. Shatto and his staff were extremely helpful and did a fantastic job on my dental work! Everyone is friendly and well-experienced and you will no doubt be in good hands when you visit their office.

Christina A Shaw

From start to finish everything was great! The receptionist is very kind and helpful, she helped us to get two appointments last minute and went out of her way to do so. Our hygienist was gental, thorough and friendly. The dentist was nice honest and to the point! My husband and I felt that it was the best dental experience we have ever experienced and we would highly recommend this dental office to anyone!

Anjanette Mascall

I've been going to Dr. Shatto for years and he is always pleasant, caring, and very efficient. I look forward to seeing Ms. Linda's smiling face and hearing her infectious laugh. I've never been made to wait long nor has the process of anything I've had done taken an unreasonably amount of time. Best dentist practice I've ever been too.

Juanita D.

I've been going to AFD for over 5 years & I'm very pleased with the staff. They are all so nice. Also I gotta say that to me the hygienist is one of the most important person when going to the dentist besides the Doctor and the 2 that I've had all these years have been amazing. (:

Mark Hamilton Sr

Very friendly and gentle!

sergio garcia

My visit was very good. I had no problem understanding what was explained to me and appreciated the course of action that was suggested. I will be coming back.

Kelly Dove

I chose this office because of the great reviews and location/Dart stop. Everyone was so nice and hopeful! I recomend them!!!

Felecia Chatman

This was my first time at this office for a routine exam and cleaning. I was impressed from the moment I walked in the door. I was greeted kindly and after my cleaning and exam, everything was explained to me thoroughly and I was even asked if I had any questions. As of late, my dental office experiences have been cold and robotic. I was made to feel at ease here, will definitely recommend them to friends and family.

Javier Lopez

A professional experience, with hints of kindness and empathy. But the work, extreme professionals with a great team. And the music is always on point. Love this place.

Lacey Miller

Dr. Shatto's office is the best! I go there for my Invisalign treatment, which so far has been a breeze! The staff is so wonderful. Linda is a sweetheart, and Brandy is so funny and super knowledgeable! I would definitely recommend all of my family and friends!

Patrick Collier

I always enjoy Dr. Shatto and his friendly staff. They really take excellent care of their patients with tenderness and keeps you informed on procedures they’re doing. I was referred to American Family Dental more than 6 years ago and I’m still happy with the services. I travel far and past many dental offices because I trust AFD. We are truly family!

Izzybelly Aguirre

This office is a very nice. The people and stuff are wonderful, and they make me fell like I am at home! Dr. Shatto did a wonderful job when dealing with my teeth. The braces were so fast and my teeth came out perfect. Overall there is no office I rather go to than this one!

Casey Crenshaw

I have been a patient here for a couple of years and have been super happy with their work! The staff and Dr. Shatto are so friendly and truly care about their patients. They take the time to explain what you need and are so knowledgeable.

Diemeary Dobbins

Gelvia is so great at what she does. Extremely accommodating for my first time in the office as a first time patient. Made me feel really comfortable and like family there. I will return for more work and I look forward to the friendly staff and customer service here!

Cory Bennett

Just moved from out of state and I needed to find a reliable dentist. A friend referred me to AFD and I was not let down. All the staff are super friendly; from the time I walked in and from the time I walked out I thoroughly enjoyed my visit. Would highly recommend.

Alicia Estrada

Estamos muy agradecidos con el trabajo que hicieron a nuestra hija, en tan solo 12 meses de haberle instalado los frenos sus dientes quedaron perfectos, una sonrisa de "artista"

Richard Wilson

My Name is Brenda Myers I would like for u guys to know that ur the best dentist ever, I try other dentist n they were horrible I became so overwhelm n had so much anxiety that I had to come back to you, thank you for all your patience n professionalism I really appreciate it.

E Klass

Great experience with American Family Dental! My uncle referred me to these people and I’m telling you it was the greatest Dentist visit I’ve had! They make you feel welcome and treat you like family. Will be coming back soon!

Barton Voigt

Great tech

Todd Lowery

Dr. Shatto and his staff always do a great job. Thanks!

Brooke Hobbs

Friendly staff and thorough explanations of work being done. They give treatment plans with upfront pricing. We love coming in to see them!!

Jojo Olendo

I came there in there like a guest but left like family. Everyone was nice. Thx Dr. Geneva my teeth are great.

Angie England

Such a welcoming staff. Linda and Karan at the front make me smile every time I go in!!! Great experience in a clean and friendly office! Would highly recommend this office!

Aaron Criddle

Very friendly office with a warm family environment.

1LoveApril

Very nice staff...I felt very comfortable because of the wonderful staff.

Robert McFarlane

Excellent Dentist. Used them for 10+ years. Very professional, friendly and all dental work has been top quality!

Dawn Jantsch

I trust the dentists at American Family Dental....I have been a client for about ten years and they are always honest and dedicated. They don't try to make money off my teeth, yet provide excellent care. Great, friendly service and dedicated professionals. Appointments are always on time, and the staff is amazing, gentle and friendly. In my last posting, I mistakenly marked the first star...but I meant to mark the FIVE STAR! I have recommended friends that are now clients there and also love it. Best Dentist and clinic staff in Dallas. Digital technology..new methods of gentle cleaning for six month checkups......don't do old school. See American Family Dental!

Lainey Johnson

I've been coming to this office for years and years and it's always consistent! Everyone is so nice and professional. I wouldn't go anywhere else!

Jana Brooks

Absolutely amazing staff. I felt so welcomed from the moment I stepped in the door. No wait in the waiting room. The hygienist was super knowledgeable and friendly explained everything she was doing and why. The dentist was extremely nice and gave me a quick, but thorough exam. Probably one of the best dentist appointments I’ve had.Highly recommend!

Gwendolyn Thomas

the office is always clean and neat, as are the people. I feel as though I am being well taken care of. The location is easy to get to, and there is always parking. And, even though I have had some difficult situations with my teeth, Dr. Shatto makes sure that I am not in pain and he stays connected to me as a person while working on me.

Chet Armistead

I just wanted to post a review because it was needed. Dr. Shatto and his staff at both locations are first class people. Friendly down to earth and down right funny and real. The staff at northwest hwy are professional and treat patients with the up most respect. Brandy the tech over there is far the best at her profession, makes you feel comfortable at easy and results are 1st class. Dr Lagrange was awesome in her own right gentle but effective. I recommend you use the 1st class service for all your dental needs. Sunnyvale location is as top notch as well. Linda , Jessica, k Kelly and all the staff so nice and funny but professional as well. Dr Shatto what a welcome find in a dentist explains procedures and makes sure patient is comfortable with his procedures. My wife and I couldn't ask for a better experience and dental care.

Rose Rains

Excellent place for getting your dental work done. Staff and Dr. Shatto are amazing!

iliana lopez

Great service

Audrey Brosz

I have been going here over 3 years now. I love the staff and the doctor. My son turned 3 and he has already had his first visit and loved it. They do everything they can to make you feel comfortable!

Lori Moore

Great team!! Caring, knowledgable, and friendly staff. I’ve been a patient for many years.

Tomeka Johnson

I have been coming here for a long time and the service has always been great! Dr. Shatto and ALL THE STAFF here is so kind and courteous! I love coming here because it’s peaceful, family oriented and they make you feel comfortable! I’ve never had any issues with my services! I recommend American Family Dental to anyone!!!

Brenda England

I have been seeing Dr. Shatto for over 10 years and wouldn't think of going anywhere else. He is a very kind and gentle dentist. The staff is always so welcoming and caring.

Jimmy O'Donnell IV

Posting after my 3rd visit, and every time has been great! First visit back in 2018 I went for a regular cleaning and my hygienist (I forget her name but she’s great will edit if I remember) explained why my gums were in bad shape and put me on a quarterly cleaning schedule for a year which has been helpful. I switched insurances after the first visit and didn’t see them as a provider I could select via the insurance portal. Went anyway and they were able to tell me they accepted my insurance, so definitely call and ask if you’re unsure.

Benyamin McLemore

Went to this office to obtain my lifetime Fastbraces warranty. Dr. Shatto who did the last 3 of my treatments would not honor it. Offered a discount of $1000 vs. $5000 worst warranty I've ever heard of. In my case I need braces again after a year! Retainer was lost and in 3 days (over the weekend with offices closed)my teeth shifted to the point where braces were required again. There satisfaction warranty is not that all its a discount. They expected me to invest another $1K in this product! Not at all. I recommend traditional as time is the true measure of success. Dr. Shatto did my last treatment and would not stand behind his treatment or work. Stay away and save thousands!

Anne Neyhart

I am so happy that I chose American Family Dental. Everyone treated me with such warmth. Emma is an extraordinary young woman and did a terrific job on my temporary bridge. I highly recommend this dentist and his wonderful staff.

Karen Coker

These guys take such good care of you! I had a "semi" emergency with a chip in my tooth and needed it looked at before the weekend. Not only did they squeeze me in, but Dr. Shatto repaired the chip and I was back in the office in no time!!!!! YAY!!!

Carol Pickron

I had a great experience

Jacqueline Harrill

Wow. I cannot say enough kind words about my experience with Dr. Shatto and his staff. Not only are they caring and genuine people (the kind of folks you'd like to have dinner with) they are also REALLY good at their jobs. I had to get fillings done and was a little anxious because with other dentists, this process caused some pain. With this dentist and staff, i felt no pain! The only thing I felt was cared for. I was even actually relaxed thanks to their calm energy and premium care.

Blaine Duhe

Everyone is so nice here! They’ve seen me twice in emergency situations and got me in and out quickly and with great results.

brenda harris

Dr Shatto and his amazing staff deliver professional care with much kindness! Thank you !

Sara Lozier

The office is inviting and clean. Jessica was friendly and caring! She made my dental experience much better than I expected!

Katie Shore

Nice and friendly. Talked me through what they were doing and what needed to be done in the future to my teeth.

Marvin Chestnut

The staff members and the service are out standing. I have been a patient for 18 years.

Karan Ivie

My cleaning was awesome. My teeth feel wonderful! Thanks AFD.

Shelvia Morales

Love this office! With 4 kids its not easy finding a dentist that is not a pediatric dentist, and everyone here is so friendly. Can't thank Dr.Shatto and his amazing team enough for putting our family at ease when it comes to our dental needs. Definitely recommend!

Aaron Ward

Very aggressive recommendation in treatment plan and cost. Sought 2nd opinion and was informed the proposed plan was not a necessity at this point. Friendly staff, but did not feel comfortable with moving forward.

Joel Ivie

The ladies here are helpful,knowledgeable ,and friendly.They make you feel comfortable and at ease.Dr.Shatto is gentle and the kind of Dentist you want taking care of you !!Always very pleased!!

Dan Traxler

The staff and Dr. Shatto are so extremely friendly. They are all very thorough. I have come there five times, and I have never had to wait to be seen.

Kristin Maxwell

I switched from my dentist that I have been going to for YEARS because I felt that I was more worried about the shape that my teeth were in that they were. I am very glad I switched, because Dr. Shatto was very nice and listened to my concerns and is helping me come up with a game plan to get where I need to be. So far, I have been VERY pleased with American Family Dental!!! Thanks y'all!

Bettina Harris

I've been a patient of this dental practice for a few years. They offer convenient locations & reasonable prices. The friendly staff are personable & professional. Ms. Gelvia is the best dental hygienist ever & very diligent in her duties. Unlike some people who are afraid to go to the dentist, I look forward to my appointments with Dr. Shatto & hope to remain a patient for many years to come.

Hayley Lawhon

I absolutely LOVE this place! They are so friendly and helpful! They actually take the time to get to know their patients and send you reminders for your appointments! I can't see myself going anywhere else!

Connie Dominguez

I had a great experience at American Dental. My hygienist Gelvia was great and she did a great job explaining everything that she was doing and listening to what I had to say. She kept me calm during my appointment and answered all of my questions.

Roger Taylor

I have completed a series of dental care visits to Dr. Shatto’s office and am very pleased with the results. Dr. Shatto has corrected several issues I have had for a long time. The appointments are on times, the rates are very reasonable, the staff in the office and dental assistants are very competent and pleasant. I’m very impressed with Dr. Shatto’s dental knowledge, his ability to explain the situation, and the business acumen of the office staff. I highly recommend American Family Dental.

Frank Morales

Amazing staff. Definitely where family meets dentistry. I couldn't thank their sweet staff and Doctor enough for treating my kids better than they have. Great place to recommend to others.

Cheri Edmonds

Very relaxed. Awesome people! Wonderful service!

DaRoyshica Jones

Very professional and friendly staff. Took care of my family and got us all out of there together ☺️ I highly recommend this place of business

Elizabeth Castro

My experience at American Family Dental was great! I loved the service! Jose was fast and efficient and every appointment was less that 30 minutes long. I had my braces on for just 19 months! The staff was great and the ladies at the greeting desk were so nice and helpful and always sent me texts and emails to remind me of my upcoming appointments. Loved my experience at American Family Dental. Highly recommend them! :) (love my new straight teeth!)

Randy Duncan

Always very informative.

Alan England

The staff made me feel comfortable from the moment I stepped through the door. I was very pleased with how friendly everyone was during my appointment. Dr Shatto was very thorough and answered all my questions. I would highly recommend him to anyone, especially those a little nervous about seeing a dentist. He has a very calming demeanor which immediately puts you at ease when you are in the chair.

Theresa Vara

Dr. Shatto and his staff are very professional and provide the best dental care.

M Dreb

Excellent care from Dr Shatto and staff as usual.

Mark Lyons

Dr Shatto and staff are wonderful. They are informative and educational in explaining what’s going on inside your mouth. They work with your insurance making the dental experience seamless. They can also suggest alternative financing if necessary. I highly recommend them. I actually drive an hour and a half to come see them, since relocating out of the area. Well worth the trip.

America Salazar

it was a good experience jose has helped me a lot and in just a year my teeth have improved alot

Bob Sepanik

I’m a new patient of Dr. Shatto for the past 9 months and totally satisfied. I have had my teeth cleaned several times and had 3 implants completed. I was surprised on not only the professional work done but the big savings compared to other quotes for the same work. The work staff is friendly and informative, the office is clean and a overall nice environment. I will continue to be a patient and highly recommend Dr. Cary Shatto to be your dentist.

Nick Schwabe

Staff is friendly with ample supply of novocaine.

Jenn England

Wonderful experience! From the moment I walked in the office I knew I would be in good hands. The front office staff is so warm and welcoming and the hygienist was thorough and accommodating. I went in for zoom whitening (which I previously had about 10 years ago with not so noticeable results) and my results were amazing! Will definitely return to American family dental myself and highly recommend this office to anyone looking for dental care!

Sandy Rodriguez

Great Office ! Friendly staff and fantastic dentist !

B G

Love the staff and drs

Don Carr

Dr Shatto and his staff are the absolute best. He is definitely the perfect choice of dentists when it comes to minimal pain. Didn't even feel the shots and he is very thorough. Britney and Gelvia are fantastic as well. If I could give more than 5 stars I would. Don Carr

Sara B

The staff is top notch. They really care about people and it shows. Would recommend to all of my friends and family.

Kelly Randell

My family has been coming to American Family Dental for years and I would recommend it to everyone!! The hygienists are very patient and funny and make going to the dentist a breeze. Dr. Shatto explains the treatment very thouroughly so you know exactly what to expect. The ladies up front always are warm and friendly, I love it there!

Fredrick Turner

Great service

Renee McMillan

I have been going to American Family Dental for about 26 years. They are consistently, caring, professional,and personable.

Ulysses Bear

Brandy the tech made my deep cleaning extremely tolerable, despite the bad taste the stuff she had to use left in my mouth!

David G.

Great people, and great service!!

Calandra Harris

Dr. Shatto & his staff are all AMAZING. Wonderful customer/patient care. They help make the anxiety of going to the dentist a more pleasant experience. Linda & Brittany/Brittney are extremely nice.

Shawnna Ball

After my dentist retired, I needed to find a new one and was recommended to Dr. Cary Shatto. I came in for a cleaning and have two fillings replaced. I was very impressed by how courteous and professional the entire staff was. There was no downtime during my visit and I was made to feel comfortable the moment I walked in the office. The patient rooms have TV sets but what I got a kick out of was the ceiling light covers - photos of clouds with palm leaves. I felt like I was laying at the pool looking up at the sky. Yes, that's a little thing but all the little things added up to a pleasant experience (as far as dentists visits go). =)

Eleanor Wieland

Staff is always nice and caring. They will sometimes recommend you to get other work done. The staff is extremely nice though. No complaints there and they do accommodate. They have morning appointments!

Taylor Renz

Shatto and staff are ALL angels. They're always super sweet and make you feel comfortable. They provide you all options that fit your case and answer any questions you have. Love love love!

Lennie Page

Professional and empathetic staff!

Jennifer Long

Dr. Shatto and Dr. LaGrange have been my dentists for years. Not only are they honest, they do amazing work. I had my first root canal and crown and was extremely nervous. Dr. LaGrange was so gentle I literally had NO pain thru the entire procedure. The office staff are hands down the most friendly women I've ever met when going to a dentist or Doctor. They really seem to enjoy their work environment which in my opinion speaks volumes! I live in Plano and drive 30 minutes just to go to this practice. Highly recommended!

Wes Davis

I walked into this office, I immediately felt at home !! I was treated great by the staff, and Dr. Shatto is very knowledgeable and his chair-side manner is perfect. He explained everything he was going to do in terms that even I could understand. I highly recommend American Family Dental

Marie Aguilera

As soon as I walked in the door, I was greeted with a Smile, My experience was very Pleasant:)

Carla Sherman

Friendly, positive atmosphere! They go the extra mile to make sure I am comfortable and not feeling any pain and always take time to answer any questions.

Renee Davis

We've been going to Dr. Shatto and his staff for several years. We have a lot of options where we live but why would we? Everyone in Dr. Shatto's office is fantastic.

Jessica maxwell

I've been going to this office for over 10 years and have always had a great experience! I got my Invisalign with Dr Shatto and my smile looks great now! They are always so fun and professional when I go! Highly recommend this office!

Mark Moody

Dr. Shatto and his staff are the best. They are easy to schedule with and always amenable to appointment changes when my work schedule changes. Brittany and Silvia are terrific. I highly recommend to everyone to schedule your next dental visit with American Family Dental. You will experience the same outstanding treatment as my family does.

Bobby Oubre

I have always had a tremendous experience at American Family Dental! Dr Shatto and his staff made me feel right at home as they took care of all my dental needs. I've had several cleanings done here and also some other dental work, and it was always quick and painless. Their office is very clean and inviting too. I know you'll feel the same as me!

Susan King

I have been a patient here for ...I don't know how many years but a lot! Always friendly faces. The staff is wonderful. Since I've relocated from the Lake Highlands area, I've often thought about finding some place closer. But I always go back because the experience is so pleasant. Two words I never thought would apply to a dentist visit; pleasant experience.

Jami Lovejoy

What a great experience at the dentist. Jessica and Brandy made a dreaded visit to the dentist much more pleasant than expected! I have never laughed so hard at the dentist... when I wasn't on the gas.

Brenda Whitlow

Staff are not only knowledgeable, but also are attentive to your mouth health. Everyone is friendly and want to do what they can so your visit is not stressful! I highly recommend Dr. Shatto and staff.