Reviews of Community Health Center of the Black Hills (Dentist)

Debra Cook

It could of been better.

Billy Crawford see the cy us vni in BB gc the up

Great place with really good service and friendly people but I'm confused about the gay pride flags and what it has to do with the business? Kinda offensive to the rest of the community I think but whatever I like it here

Wohpe Claymore

I am very unhappy with nursing staff in the pediatric dept the are rude and unprofessional. If Dr. dhiel and Sheila weren't my kids provider since birth I would take them elsewhere.

Connie Jean Klein

everyone is friendly and Doctors are helpful and knowledgeable. and the wait to see a 'Doctor, the time is ok. i recommend this to anyone <3

J Ed

Tried to make an appt today with Dr. Garry with a referral from our primary care physician. Was very condescendingly told by “Janice” that my referral was not enough, we’d need to jump through hoops to prove ourselves worthy, and oh, by the way, it’ll be a four month wait anyway. Not what you want to hear when trying to book a behavioral therapy appt for your eight year old son that’s struggling (and his family is at a loss to make things better for him). Wasn’t asked about our particular situation, our name, or even the authorization number for our referral. Absolutely zero compassion, just smugness. I can’t speak to the care that Dr. Garry may or may not provide, but good luck getting patients when your receptionist is turning legitimate ones away. I’ll have nothing to do with this facility again.

Merissa Strong

First time here, got there early and was able to be seen in dental by 820ish am and was done by 850 am. The staff was amazing and nice.

me i

My wife takes the same prescriptions every month and here we are approaching 3 hours 30 minutes waiting on 2 refills this is absurd nobody can pick up the phone and to make it worse the people in the pharmacy are very rude I am not impressed with how they are running this place they should not have this much disregard for others schedules and to boot the doctors are to buisy to provide a good standard of care

Kyle Vanriel

Definitely DO NOT GO to this place if you want dental work done. You have to be the first person of 3 to get service, and when you walk in after being there at 6 a.m. the rude receptionist will tell you with an attitude that they are only servicing 2 people today, even though you're the 3rd (which they normally do). Not only did I waste gas, I took a day off from work; money that I will never get back. If you guys are servicing the community, please do it in a more informative, willing and manerable way. Not having a sign up is very inconvenient to people. People are going there because they cannot afford to go somewhere else, and having them waste gas and money, just to tell them that they cannot be serviced because only 2 people can be when it's usually 3 is ridiculous. Time and money are of essence. I drove from so damn far too! And was there at 6 a.m..

Morgan Miller

Very nice doctor and nursing staff!

Sonny Olivera

Sat in their office from 7am to 12 to get told they are going to lunch and to come back at 1:45.

Lori Stedman

I have never been treated so rudely or witnessed the extreme combative treatment of other staff as from the pharmacist in the pharmacy. I have been in there about 3 times and every time he is sarcastic, curt and condescending to everyone. I dread going in and I feel very bad for anyone who has to work with him. I think his name is Dave Farber, he has tattoos on each arm. Please deal with this for the sake of everyone!!! I appreciate the response, however when I tried the phone number it is incorrect!!!

Paige Dillon

Waited 6 months to get my son a Dental appointment, for them to look at his teeth for 10 min....said he needs fillings to schedule appointment....next appointment available was 4 months down the road...ridiculous services!

Amanda Whitney

They have taken care of me for 9 years

mami and dadi sneath

I generally tend to leave reviews of places that we love.... Not the case for this review. The nursing staff and doctors have always been amazing to my children... However the clerical/office staff generally cannot communicate what needs to be communicated. And they tend to never be accountable. They never know why something was or was not said or done. Definitely need training in patient care.

Dougnstacie Kindle

I've been going to community health center for years, on and off, and have always had a good experience. Yesterday I went there for a blood draw that the doctor scheduled for me months ago, that was part of a program I had qualified for months ago that made it no cost to me because I had no income, and I was told if I didn't have $15, I would have to come back when I did. I tried to explain that I went through this treatment at no cost and that this test was part of it, but she said told me she updated my paperwork and now I would have to pay $15 or come back when I had it. When I started the treatment I was homeless and had no income. Now I'm in public housing and have no income. So what makes her think I can afford $15 now? She had no compassion, just a condescending remark when I came back from borrowing the $15. Good job kicking someone when their down...

Mr. Smith

Not a real clinic. Even the negative reviews on here are fake. This is how they try to legitimize their scam. Amateur hour on OfferUp. The check is fake. They are fake. Do not give them any info. They are little cockroach scavengers

Not Yours

They have always been professional and helpful to me. I have received excellent care-my doctor wouldn't just give up on me even though I didn't have money for expensive tests. She kept digging until we found out what was wrong-5 years of doctors hadn't bothered before her. These people care about their patients! Wait times are usually good and appointments aren't that hard to get, but you have to remember that they serve a lot of people and are doing their best. I thought that a place like this would be horrible, but I've had very good experiences with them.

Adrienne Scheitler

This place was great! The doctor was very nice, the nurse watched my 1 year old while I was in my appt. Everyone was friendly and helpful. Very clean nice and new, not what I expected.

Amber Bailey

Dr. Baxter, one of the dentists, performed a special laser surgery on me because I could not afford to get it done. I have five children and a grandchild and recently became single so finances are very difficult. I needed something removed from my tongue. It was causing me a lot of issues because it would get in the way and I would constantly bite this lump on my tongue causing me a lot of pain and bleeding. Dr. Baxter offered to use a special laser to remove it rather than typical surgery of cutting it out and stitching it up. It was painless and easy and quick. There was Zero bleeding. The healing was so much easier and quicker than I could have imagined. This was sooooo much better than the other method of removal. Now I have no problems and it has improved my ability to eat and talk normally. This laser surgery should be used as much as possible in place of the old method which is just out of date. I hope they continue to implement this new age laser option much more. Thank you!!

Ashis Smallbear

Made an appointment for my son he was seen the same week workers were nice . Doctor was awesome .. keep up the good work

Gunnar

Called on black friday and they are closed. I didn't know we observed shopping holidays in the medical community. Quite ridiculous if you ask me. Would give zero stars if possible

l ll

Horrible!! I wasnt feeling good at all so I was counting on a professionals help and all the "doctor" Ashley did was make me feel even shittier. They will not let me move my copay over to a real doctor as well and it was my last one. It's a good thing Im feeling better because this place would be guilty of medical malpractice!!! Legal action should be pursued against these people! No one should ever have to go through this when they are sick needing REAL medical help and evaluation. You people are truly disgusting!!!

Robena Klein

I go to this place then anywhere else in rapid. I used to go to urgent care but they kept misdiagnosing me or telling me something I already knew I had. Here they did everything to see what I had and even referred me to a place I couldn’t make a appointment to and were very helpful. This has been my go to place for the past year.

Google User

TERRIBLE. TERRIBLE. I would give a negative star if possible. Nobody is friendly when you go. You have to wait 15 minutes to get through when calling just to schedule an appointment, AND the doctors there are the worst EVER. They really don't know what they're doing. I'm pretty sure they got their licenses from a "Cracker Jacks" box.

Katie Pritchard

Very disapointed in my experience at the dental facility. When I called Monday to make an appointment I was told I would have to qualify for an appointment and that if I did they were a month out. I was also told they weren't taking walk ins so I waited till Tuesday I got there early like I was told. At 7:30 a sign was put on the door morning meeting open at 9. At 9 they opened the doors and I'm pretty sure I was cut in line since it's a big waiting room we all came from. We are told to sign the clipboard and that only 6 walk ins are being taken. I was number 8 in line. The girl at counter walked away before I could say something but here I am with a swollen face and I had to go home after waiting for over 2 hours. The thing is there was a lot more than 6 people waiting when the sign was put up on the door. It would have taken a couple of minutes for someone to bring the clipboard out and let us sign in. That way we would have not wasted the time if we knew we weren't going to be seen. Also maybe have a clipboard that you sign in on as you walk in as to not have anyone cut in line. I'm sure you all do very good work, but today just wasn't my day.

Justine Ware

I just waited on hold for an hour and 10 min until they closed with only one person waiting ahead of me, this is the second time this has happened. I just gave up trying to get ahold of someone. I guess I'll be going somewhere else from now on.

P

Receptionist Susana was a great big bag of d***s throughout the entire paperwork process. Cut me off every chance she got, talked over me, outright told me that she didn't care what was going on because I'd just have to repeat it to the nurse; even though I was trying to tell her that I was having a medical issue AS WELL as needed to speak to their counselor about getting a psychiatric medication refilled. She was, as I told her to her face, interminably rude about the whole event. She was calloused, exhibited zero compassion or professionalism and frankly, seemed quite bit stupid about her job. For example, she understood that if I have dependents on my tax return, it can affect my bill, and that even if I do have children but ones which are not attached to my taxes it cannot affect my bill; she did not understand that if my wife and I file taxes separately, her income cannot affect my bill - particularly at a facility which receives tax dollars. Speaking of my wife, that might be the best part of this - after I had told her she was being rude, she looked right at me and said "so are you separated or single" in such a way that made it clear that she thought I couldn't possibly be married. Here's how that conversation went: "What's your name?" "Susana." "Well Susana, you have been interminably rude throughout this entire conversation." "I'm sorry you feel that way. So are you separated or single?" "Uh... Wow. Okay. I'm married, thanks." "What's her income?" "We file separately." "That doesn't matter. It affects your payment plan." "Um... No, it doesn't. Her income cannot affect my payments on something if our incomes are not tied together at a federal level unless I want it to." "That's not true." "Well it is, and I'm not giving you that information. It's not my income and I don't have the right to give it out." "K." She was absolutely the worst part of this experience, but unfortunately she was so bad that it warranted a 1 star review. Of course, this is review is an exercise in futility. This facility receives tax funding and caters mostly to the very poor and is therefore not adherent to the ideology of customer satisfaction. What I think of her behavior amounts to very little, so long as the state seems to think things are in order. But, I figured I might as well exercise my right to futility and leave a review for this vile little Asian - not to pick on her race, but if you get called by a short, fat Asian lady know that your bad day needing a doctor visit is about to get worse - woman whom has no right to sit and antagonize people in pain. The nurse and the doctor and phlebotomist were very friendly - but their sweetness just couldn't get rid of the saltiness Susana instilled in me. Oh, and the pharmacy staff were just standing around when I went to pick up my script. I'd actually left and got halfway across town to my normal pharmacy before I remembered they'd sent it to their in-house. So... Probably 20, 25 minutes passed since she wrote it, sent it, did my paperwork and bloodwork, I left and came back? Told me it'd be another 20 minutes. This whole trip was a joke. Response to owner: I absolutely did! Your nurse didn't even respond and when Dr. Slobenic(sp?) asked if what she could do for me my instant response was "Your receptionist Susana is a complete and utter ******!" And her response was "Okay well moving on from that, what are you here to see us for today?" Didn't skip a beat, so I'm sure it's not the first complaint Susana has had.

Jenna Kessler

I have received nothing but excellent care from the staff here, they are kind, patient, and do their best to be flexible. They fit my budget which is hard to find! If you go there with a positive attitude and treat the staff with respect it is reciprocated. I am always comfortable when I go here and confident that the staff will do their best to make sure I am taken care of.

bramenevi bramenevi

Great service for a really reasonable price. Thank you so much for taking care of us!

Wastelo Boxer

Horrible place. Glad their miss diagnosis wasn’t life threatening. Then on top of that had to take kids to emergency room and community health would not write a simple referral even though it was their misdiagnosis that led us to the ER. They have completely dropped of the radar in health care.

Dee Leui

I had a very caring provider who listened to me and didn’t just rush me out the door

Alycia Bermea

I've never had an issue at the doctor's office. The staff are friendly and helpful and I don't wait long before I'm seen. And my doctor is fantastic!

Jenn C

I first came to Rcchc about a year ago. I made an appointment with the main building, which I unfortunately didn't show up to. I'm very grateful they gave me a second chance, as I needed medication for my epilepsy. Every time I've come in since then for my medication, the staff has always been very friendly and competent. Thank you for everything you do!

Kc Caldren

The oncall provider told me to wait it out and deal with my pain until i could be seen more than 24 hrs later! I have never in my life been treated so poorly! I will be finding out how to file a complaint against Kimberly G. Very unprofessional and very obvious that she just wants all of my money to go to them and was clearly not concerned about what was going to be most helpful to me as her patient! I will be switching doctors and i would strongly suggest that you all do to. Don't expect them to care about your health. They just want whatever money they can get.

Shelley Branch

I took my granddaughter there because she had a toothache. After arriving an hour early and waiting along with several others, we were told they could only take 1 person. Maybe a sign on the door letting people know how many people can be seen would be helpful. The rudeness of the dental receptionist didn't help. When you are working with people have a little compassion.

jim phillips

Don't get me wrong I love the care I get but every time I go there for prescription refill it's nothing but a batlle I waited a week and it was still wrong I work on strict schedule driving truck and it seems Everytime I get ready to leave they screw up on prescriptions I can't hang around waiting all weekend when I leave Monday mornings and they wonder why I get mad I'm on a timeline get it together

betterlife bettertime

Well when I went a couple months back because of how sick I always was the doctor took my blood. It came back that I had hypothyroidism. Not even a week later I went to the er and my tests came back normal. Evidently not the best place to go for labs. But where else can u go when u have no money?

Suzanne Love

Most unprofessional rude place ever. We waited 2 months for an appointment and they cancelled when we walked in the door, claimingthe one and only dr went home sick but there was a room full of people waitingto see the dr. Then the receptionist wouldn't give us a new appointment for another 4 months.

Sapana Chettri

Today I am very very disappointed in my experience at the dental department. I was over the 1st week of May 2018 7 am. Suffering from wisdom teeth. I wait all the day... Then 4 pm they take me inside to check up. And the doctor told me - "don't worry about pain you have to take out your teeth." Then they make my schedule 12 July (12noon) 2018. 12 July I was over there but very rude staff she told me my schedule is not in computer. And they gave me another schedule 24 July 2018 morning 8am. Again I was there. Again same story. My appointment is not there. I waiting all most 2 and half months with my pain. I returned with zero result. Horrible "People are going these places because they can't afford to go another place." Thank you very much

Tim H

Literally just had the worst experience here today with one of the dentists, Mr. Thomas Benjamin. My long story starts with me being a walk in patient back in November. I sat for 6 hours to be seen, in that time I witnessed them cancel two different scheduled appointments for OTHER people. One man was blind, the other way a woman who had rode the bus from Spearfish (an hour drive) they cancelled both of their appointments with the client standing right in front of them. By the time I got in to be seen, the dentist was already busy eating Little Caesars and drinking Mountain Dew, I had some x-rays and he wrote me a script for antibiotics. I don't think I needed the antibiotics, but whatever, I took the script and an appointment for an extraction (3 months down the road). Fast forward 3 months to today (Feb 7), I went in for an extraction, paid my copay and waited for my appointment. The dentist refused to do the work, he didn't have time or couldn't do it or didn't want to do it for whatever reason. But yet wanted to keep half my money for an "exam" even though I already had one of those 3 months prior. He wanted to schedule me again for July, I demanded a full refund. His assistant, Nikki, who was very nice and professional unlike the dentist even said that I was scheduled for an extraction. By the end of the ordeal she had tears in her eyes, I'm guessing the dentist yelled at her for siding with me, the patient. Anyway, this dentist DID give me my money back (with his hand trembling), he said to never come back. he said have a nice life, he said "you think you deserve treatment for what you're paying" and "you think you can push your way in here and get what you want" no, I had an appointment. He was the most unprofessional, rude, and incompetent medical provider I have ever come across. I feel bad for the other low income, or people without insurance that get pushed away, or get discriminated against because they're poor or don't have insurance. If you have insurance I would go elsewhere. If this is your only option, like it was for me, then I feel for you. I do understand that they are understaffed or overbooked, that is no excuse to treat people the way they treated me.

Patricia Shindledecker

Love this place. Very professional and personal.

Nicole McNaught

The staff here are incompetent. I scheduled an appointment and wrote it down so I wouldn't forget what time it was. When I got there, they said I missed it and wouldn't allow me to reschedule. They said I would have to call the following morning and request a same-day appointment. Well the next morning I did call for a same-day appointment and the same people told me they don't do same-day appointments for what I needed to be seen for.

Alex Jonas

Went with my father to go see about some health problems he was having. From start to finish I was blown away at their care, compassion, cleanliness, efficiency, affordability, etc. This place is amazing and I felt like they were genuinely concerned and thorough with their examination. They also helped financially by having their own pharmacy, lab, and could get everything done in one stop. Thank you to the entire staff in this place!! Keep up the good work

kira owens

I loved that the dr I had sat and listened to everything I had to say without making me feel rushed...that is hard to come by

Miah Schmahl

The provider I saw was incredibly demeaning and rude. She told me I was broken and needed to be fixed, as well as, a number of other alarming and abusive statements. A doctor should never tell a patient they are broken or that they need to be fixed. We are not objects we are people and people are not broken! I've since asked to be switched to another provider and I'm hoping my next experience is better. I want to become healthy but not at the cost of my mental health and dignity.

Tad Elf

Im absolutely disgusted with this place. Just because I'm poor doesn't mean I deserve sub par treatment. I work hard. I have a job that I go to every day despite living in pain or being sick. I work hard I'm not a jobless slob but I am all alone so I can't afford a real doctor. Treat you very poorly like your problems font matter . Unprofessional. Getting a appointment doesn't make sense at all they have rules I get it but like there rules are backwards and completely bendable to whatever they decide is ok

Holly Estes

I am back to give 5 stars. My experience today was great and they have improved alot!