Reviews of New Horizon Family Dental Care (Dentist)

Angelia Denise Painter

I have had the most horrendous experience with New Horizons, and it has gone on for months now. The doctor's office I use in Seneca gave me a referral to New Horizons Dental in Greenville, SC. I filled the paperwork out in July of 2018, and finally got an appointment for November of 2018. The day before my appointment, I received a call from New Horizons and was told that the dentist I was supposed to be seeing would not be there for my appointment, and that they were going to have to reschedule. The next available appointment was more than two months away! I complained but the person on the other end of the line did not care. They told me my new appointment was for January 23, at 3:00 p.m. I know this because I am very careful about using my calendar on my cell phone for any appointments I have so that I do not forget. While the appointment person was still on the phone with me, I entered the particulars into my phone calendar, and then repeated it back to the woman, who agreed that I had everything correct. I also made several alerts. It's a long trip to Greenville for me (an hour with good traffic), so I definitely wanted everything correct. So imagine my surprise today when I arrived, and was told that my appointment was YESTERDAY. I was extremely unhappy, and I didn't get the chance to explain WHY I knew that something was wrong, I was shut down immediately. I asked if there was an ombudsman, and the receptionist didn't know what that was. I then asked if there was a patient advocate. She didn't know what that was either (which should have told me something right there). I then asked who patients spoke to when they had an issue, and was offered a manager. I had to take that, but I knew it was a lost cause, and it was. Hospitals have patient advocates for a reason. The woman who came out looked like your typical aging junior leaguer in a 20 year old business suit, sans jacket. She most likely has worked her way through the social network system and this is the pinnacle of her career, and it pisses her off. I know her entire attitude and body language was "I don't have time for this sh*t." and that's pretty much what her words were too, without coming out and saying it. She negated the possibility that a mistake was made by her staff. She informed me, even though I did not ask her to do so, that there was no way she was going to squeeze me between two other appointments, that it wasn't fair to the other appointments to push three people into two hours, and "those people deserve their hour." Never mind that I have been waiting since last July for MY hour. Never mind that I drove an hour, all the way to Greenville, to get this appointment, and had to drive an hour back home. Never mind that I spent $20 in gas for nothing. I know what I did and I know that verified my appointment. Since they've already changed one appointment on me, my only assumption is that at some point it was changed again and the staff there at New Horizons failed to notify me of the same. The last thing she said to me was to offer to make me another appointment. I didn't even have to think about it. There is an old saying from the Navy "So goes the captain, so goes the ship." If you have a captain that is lax in his job, the ship will be lax as well. When she asked, my brain screamed "If this is the job they do in the front office, do you really want these people with their fingers in your mouth????" The answer is no, I do not, and that was the answer I gave her - no thank you. She turned away on her two inch heels and went back to whatever it is that she does, and I left to drive back to my home, with teeth that still need help. If this is the best we can expect from those who are supposedly there to take care of those who need it most, our country is in serious trouble. I couldn't in good conscience recommend that anyone use this dental office - they just aren't reliable - unless you are just so desperate that you have no other choice.

Joan Tomlin

They really try to help folks keep their smile.

Briah Williams

The customer service is horrible!!! I went in because my wisdom teeth were coming in. Before I could describe my symptoms the receptionist kept telling me they can't pull my teeth! The other receptionist and one of the doctors told me the same thing. The issue began when they made it obvious that they do not want to help!!! Each time I tried to tell them what was wrong they kept saying "we can not remove it on the first visit!" I advised them I didn't ask for it to be taken out...and can they help with the pain. If I did u were trying to turn me around at the door!! THEY HAVE EXTRACTED PATIENTS TEETH BEFORE!!! They gave me pain killers and referred me to someone who wants $900+ for the extraction!! So much for helping those who have no insurance!!! Who can just pay $900+ out of pocket within a few days!? I have bills like everyone else!! Don't advertise as if you guys care for patients that are not insured!! You don't care!! And you refer them to other places that are definitely not for the uninsured or low income! If u Google free clinics for Greenville!! New horizon comes up!! They will tell u on the phone that we are not a free clinic we go by income! Ok I have no income I'm unemployed!! However they need proof of income!!! What income!!?? How can u prove you have no income!? This place is a total waste of time!! They do not want to help and will not help!! Especially if u are not already a patient there!!!

Millissia King

Made an appointment to go in for broken tooth that has been bothering me. I was never told if I had insurance (medical not dental) that I had to pay full price for services. They only would make my appointment for 7:40 am. So, I left no tooth fixed. Today they was only going to examine my tooth bill for that. Then bring me in to clean my teeth another bill. Then I would see dentist for bad tooth. Another bill. Don't waste your time!

Travis Walton

The staff is amazing and very helpful

Stephanie Campbell

Very joyful experience

sherry harris

Great place..they did Awsome job..only gripe I have is after numbness wares off u are in severe pain give pain meds that didn't help tramadol is a joke ibuprofen 800 mg did better and still was in pain crying

Riccy Y Mendez

I have been calling all day long and they never answered the phone! I don’t know what to do to speak to the scheduling department bc they never answer and I can go to the office because I leave 40 minutes away from there. Is a really bad staff that they have in the from desk. Doctors and nurses are great.

Ronnie Rolling In The Kitchen

Nightmare horrible, I had appointed on tues,i kept calling as of 9 am no reply, I had to do urber cost was $20 each way.I get there and told they didnt come in until 10am because of snow.Rude disrespect girl loud telling me I must reschedule,then manager comes out right in waiting area,talking for everyone to hear how they cant squeeze me in anywhere.It was Monday closed so Tues figure they opened up even went to there site it said open,not my fault no one ever answer phone thats why I wanted to confirm again my appointment time for safety.So I'm out of $40 very upset and totally disappointed. Kept rudely told have a seat I'm at a lost.

K Lo

My dentist (she’s blonde, I forgot her name) did a very great job at putting a filling in my tooth the right way. She did it in a very uniform way to where it covered the whole tooth instead of just one area where the hole was. That is the correct way to do a filling and she did fantastic!

Clarita Perez

Highly recommend to everyone, all the staff are very nice, the facilities are very clean.

Leah Grissom

Dr Malone is very kind and careful. I have anxiety with dental procedures but they are much less stressful now. I know I am in good hands.

jacqueline ford

had an over growth of bone in mouth. MAJOR PAIN!!! worked me in and did MAJOR work in no time!!!!! Dr. Caloa is tooooo awesome!!!!!

WebReactz Newz

I went and got a tooth extracted, it was a successful pain was gone, then went back and got my filling now I have a hole on the side of my jaw where food keep getting stuck causing another tooth to go bad now I need that one pulled..

Richard Scott

Great staff superb service compassionate dentist !!!

Carolina Munguia

Nunca contestan el teléfono cuando uno llama ,me paso horas marcando y no contestan

Alejandra Garcia

Great service ! I love this place ...everyone make me feel confortable ..they are so kind and professional ..Thank you so much ! God bless you all

Amanda Garner

Staff is great! The doctors are great! The sliding scale makes is extremely affordable! I’m super greatful for a place like this!

Nikki Inman

No one here knows how to answer a phone.... All day long? What do they get paid for??

Tammy Moon

Is there to help people with low income they base it on your income to be seen very friendly people and hard workers going to help anyone based on income

Tina Towler

I gave 2 stars because of the front desk. Especially one she is a black girl with really short hair. She is extremely rude. I have had to miss a couple of my appointments last minute and i do understand that if i could call 24 hours in advance that would be a spot for someone else. But sometimes things happen last minute. I have tried and tried to talk to the office manager but NO luck. The dentist is wonderful and girls who do the cleaning are great. But when i first come in and your treated nasty by that black lady then that sets a mood. She dont need to be the first person you see.