Reviews of Total Smiles of Durham (Dentist)

Tyranicia Green

Front desk staff is always pleasant. The dentist removed a tooth a year ago and i have caught an infection in the same area three times since the tooth was removed. They didn’t check to see what was causing the infection to continue to come back over and over again just continues to give me antibiotics! I will Never return again!

Chael Michelle

They billed my insurance company for services that was never rendered

Cathy Durden

My overall experience with Total Smiles was great. Tina at the front desk was very efficient whenever I needed assistance or had any questions regarding my treatment plan. My dental assistant Marcus made my fear of getting some extractions less of a worry. Dr. Cook and Dr. Cohen are both awesome! Thank you total smiles.

Kersten Welch

I arrived a little late for my 1pm appointment at 1:05 and waited until 1:45. The ladies at the desk said it would be another 15 minutes at that point so I left. I will take my business elsewhere!

Kevin Brown

Dr Claypoole and his staff are by far the best i have ever been to. Very professional and no pain during tooth extraction. Would definitely recommend him to anybody.

Shufonda Rand

Dr. Claypoole is awesome he makes u feel comfortable and the pain was minimal.

Tabitha Njeri

The front desk staff was pleasant and ready to answer questions since it was my first time here. When i was there the AC was faulty and they cared enough to apologize. Once you get in there, there was this lengthy waits for the Dentist, he kept disappearing and the assistant had to keep going to find him, he was rude in my opinion stuck up... he did NOT introduce himself to me, he made sure that i didn’t see his face, he literally sat behind me the little time he spent in there, his assistant did most the work anyway. Another thing he would ask the assistant what my concerns were and yet i was right there! He did not say a word to me other than when he had to give my numbing injections “little pressure” Terrible experience!

Klipped Koupons

Very unprofessional staff. I schedule an appointment for a certain service and did not receive that service. When asked why I could not get the cleaning I requested, the Dentist avoided the question and sent the receptionist back to my room to argue his point. Would NOT recommend.

Jacklyn Ralston

my dentist was great very kind and professional.

G.C. S.

Front staff very friendly, efficient check in. The wait time to be seen was like other dentist I have seen, was not a long wait time. Back staff very friendly, put me at ease. Dentist was also friendly, answered all my questions. Got an estimate of dental work needed. Overall very good experience and I will recommend.

Juicy Bites

Such a wonderful experience. I’m currently expecting my 3rd child and it seems my teeth always have problems. I had a filling that came out and I was afraid I would have to have it pulled. They took the extra time to get verification from my OB to get X-rays to prevent to pulling. I was nervous to say the least because any other place I wouldn’t feel numb enough on the first try and would yell or move. I was seen by the owner of this practice and he got it all numb on the fist try!!!! My filling was replaced and I was taken care of in a Genuinely caring way. I will forever be grateful for everything they did. And I will continue to visit this location. I’m more than 35 miles away but they have a customer for life!! Thank you so much!

Nelliechanelle .

I was seen early. Before the time of my appointment.

Teresa Reams

When this place was Complete Dental, they're professionalism was great. Not saying that it's not great now, but it's OK! First off, when I called to make the appointment, I didn't feel the professionalism right away. So fast forward to the next day (day of my actual appt.), I was running a little late (due to a prior appt. for my child), & front desk called my phone & instead of her telling my husband to relay the message that I was running late (or even before he could tell her why I was running late, b/c I was currently taking my child to see his doctor), she started off by saying something along the lines of, "Well, tell her next time she NEEDS to...". Although she found out immediately not to call my phone telling us what we NEEDED to do, we thought she was very unprofessional. Needless to say, I'll choose a different dentist when I make my next appointment. Thanks, but no thanks!

Tamika Allen

Very unprofessional and rude staff.

Taiwanese Boy

Total smiles?! More like total nightmare, total waste of time. Cleaning and x-ray 2013 was okay for service. In 2014 I get a mysterious bill that I didn't pay something. I waste hours to fix their problem and get my balance back to 0. IN 2016 YEARS LATER, I get ANOTHER BILL TWICE AS MUCH saying my insurance didn't cover everything and I am 90days late?? I haven't visited in 3 years. The desk is NO Help and they forward me Lori?! Lori researches and tells me she'll call back and I get no response, days later I call and they tell me they updated their SW and it charged everyone more $. It was their error AGAIN! I asked her to send receipt or balance 0 via email she says OK. I call again today after receiving nothing and the same desk agent 330pm Oct28 rushes me off the phone, hangs up at one point I call back immediately she's laughing hilariously, and I ask her to email and she says don't worry about it, I'll be on watch for your name it won't happen again. Same words 2 years ago, same problem. No confidence in this establishment in not trying to rip you off. Unprofessional and will bill and waste your time. Will rush you off the phone when you don't get tricked into paying an old fake balance. This is no better than the fake irs calls except somehow this is legal.

Jessi Witchger

DO NOT GO HERE! Too many problems to name. Went there more than 5 times always waited an hour after my appointment started to see anyone each time. Had to go back in twice to have my fillings shaved down. Staff was dismissive, the place was dirty, and care was mediocre at best. Would not recommend.

Shelia Smith

Love this office. Dr claypoole is a great dentist he has alway taken care of me and my kids.

John Kabboord

I'm not from the area and had a tooth blow out on me. As most of the tooth was gone I was in a fair amount of pain and figured I'd need a root canal. Checked my BCBS online and found that this practice took my insurance even though I was from out of state. Never in my life have I ever been able to get a next day appointment with a same day filling. All the practices I go to take a month to get you in to see the hygenist. Then two weeks later you come in, maybe get some x-rays, maybe see the actual dentist, then the schedule you.for a filling 3 weeks later. I was blown away when they said they could get me in next day and do the work if needed. I still wasn't hopeful that everything would work out and if it did, I figured I'd be out maybe a grand, but at least I'd keep the busted tooth from getting worse. Now the place wasn't in the best neighborhood, and it wasn't some fancy brand new building. So I still had my reservations. They got me in, I got to see Dr. Claypool, he checked out my busted tooth, and understood I was only in town for a bit. Said he thought he could save the tooth, but it would take some work and he had a few cases ahead of me, but said I could go back to work and he'd put me in at the end of the day. Sure enough, I come back at the end of the day, he saves the busted tooth and fixes all the nearby cavities, and I go on my way. I've had all kinds of dental insurance, and usually it amounts to dental discount. Don't think I've ever gotten out of an office for less than $500. I figured I'd drop about that much. X rays a few fillings and an hour of them working on that tooth set me back less than $100. I was blown away. Next day appointment, flexible scheduling and good work. The tooth feels fine now. What I learned is all those fancy brand new practices, I was paying for all that stuff with increased cost. I've had probably 7 different dentists, and this was the best service. I was so impressed, I'm going to get all my work done at this practice when I'm in town. The thing about dental work, is its kind of like taking a foreign car into the mechanic. You don't understand the problem, but it's expensive, and you have to trust them. I trust this place, because I was in a tight spot and they did me right. The Doc seems like a solid guy. This neighborhood might be what some call "an under served community". Not where I'd normally go to get my work done. But I learned a valuable lesson, someone practicing here probably enjoys people, likes what they do, and is maybe motivated by something other than trying to upsell patients on really expensive restorative work. Seems like the hard upsell is the model for every practice I've been too other than this place. Here, they were happy to do great work, fix what needed fixing, and do it at a fair price.

Ilan Breit

I have been here once for a routine cleaning and once was more than enough. I would not recommend this practice to anyone. The staff are unprofessional, lazy, unethical and careless. The hygienist cleaning my teeth had her attention on the TV that was playing a soap opera most of the visit which resulted in her missing her mark with the instruments and my gums to bleed down the back of my throat. In addition, the dentist didn't even introduce himself before recommending I have four cavities drilled and filled. I have never had a cavity in my life so I had two other dentists review my x-rays who disagreed and actually did not see any cavities. Don't really need to say anything else. Don't go there.

Kenyetta Starnes

I've gone to Total Smiles for my dental work.... it's very convenient and right on the bus line. The professionalism from the front desk ladies, to the dental assistants, all the way to the dentists themselves is amazing. They made me feel very comfortable and explained the process to the extent to where I understood exactly what procedures were being done. My overall experience with this company was amazing.

Lakeisha Gilmore

Love this place very helpful not overly expensive and they do a great job.

James Davis

Never received dental care at Total Smiles, but I have a complaint about how they maintain their property and relate to their neighbors. When they get their grass cut, the workers blow the clippings, leaves and trash onto Fayetteville Street and across Dunstan Avenue. This is a violation of Durham City ordinance and very disrespectful of their neighbors and the public in general. Doesn't leave me smiling.