Earlier in the week I booked an appointment online for Friday at 10AM. I received an automatic email stating that the office will call me to confirm this appointment. By Thursday I don’t hear from the office, so I visit in person. They don’t have my online appointment on record, so I make an appointment again for Friday at 10AM. I appear at BDC at 9:45AM on Friday, but the office is closed with shutters down. I wait around and notice at 9:54AM staff rolling up the shutters, opening the office, turning on lights, etc. I had my forms filled out and ready from the previous day in order to start my appointment promptly at 10AM, since I had other commitments later that morning. I felt uneasy about a medical office that opens an hour after their stated opening hours, or in general is rolling up shutters 5 minutes before a patient has an appointment, so I left. At 11:30AM I receive a call from BDC stating that I had an appointment and whether I was still planning on attending. I repeated the aforementioned, the staff member tells me their hours start at 10AM on Fridays (official website states 9AM), and does not seem to notice what is wrong with a medical office rolling up shutters, turning on lights, etc. 5 minutes before a patient has an appointment.
I was sincerely looking forward to supporting a local dental office right around my apartment. However, considering the competition of other nearby offices that value honesty in stated opening hours and prompt service for their patients, I will unfortunately look elsewhere.
This review only comprises the appointment booking process and the opening hours of BDC, not any of its services.