Caveat Emptor - This doctor markets himself as something for which he is not credentialed or formally educated. He is a dentist. I brought my daughter here because our dentist and orthodontist couldn't help her headaches which we were was a TMJ problem. Dr Gelb examined her, determined it was NOT a TMJ issue, then prescribed his custom $5,200 TMJ device anyway - along with costly rheumatologic blood tests well outside his education or expertise in dentistry. What's more, he didn't wait for test results before recommending his custom mouth piece, so he didn't have any data on her actual issue before zinging us with a $5K recommendation. Profiteering? Short story is the TMJ device did not help b/c my daughter does't have a a common TMJ issue, just as Dr. Gelb diagnosed. Predatory prescription of expensive equipment to vulnerable parents is just the beginning. The doctor's office then over billed me by $2,700 Q4 2014 and I'm still trying to recoup $916.66 after all this time. Dr. Gelb's finance staff refuses to take my calls, or return them. The office won't reply to my email, or to my written letters requesting resolution. Beware.
As for the customer experience, Dr. Gelb spends little time with patients, moving from room to room giving cursory feedback and then shuffling in an aide to do the actual work. I found him arrogant.