Reviews of Koala Center for Sleep Disorders Albuquerque, NM (Dentist)

Kevin Langell

I would like to thank Jennifer. She was an amazing person to work with. She made my experience with Koala second to none. Kevin L.

Cher A

This medical practice is the very BEST! The medical professionals are all extremely compassionate. I would highly recommend Dr. Coontz & the entire staff at Koala because they each take a personal interest in your health & well being. Dr. Coontz shares his genuine compassion & empathy towards humankind & it reasonates throughout his practice. As a patient for over a year, I have been made to feel special, & that my health truly matters to the staff. I actually always feel better when I have an appointment, how many people can say this about seeing a medical professional? I always leave with a positive attitude & feel cared for & appreciated by everyone there. Dr. Coontz is an outstanding human being & doctor/dentist. He takes a personal interest in his patients complete well being as he evaluates your situation according to your individual needs to build an effective rapport to treat your specific condition. He makes sure that you feel comfortable about the process & your treatment plan. His caring nature automatically puts me at ease & immediately makes me smile :) He is a rare find in a human being, a fantastic doctor/dentist, very wise, accomplished & competent. I feel very honored to have found this office. Truly, because of this staff & my oral appliance, the quality of my life has been deeply enriched. Due to many reasons a CPAP machine was not an option for me & the alternatives provided by Dr. Coontz has given me much hope & more peaceful night's of sleep. Thank you!

Carmen Meyer

I had a great experience! I was diagnosed with sleep apnea over a year ago and was desperately hoping that a CPAP machine would do the trick. I was extremely compliant, but unfortunately had great difficulty using it (multiple masks, head straps, pressure adjustments etc...). Dr. Coontz was able to fit a mouth guard for me that now holds my jaw in the correct position while I sleep. I have had a repeat sleep study and I have decreased from 46 episodes to 4.5 and my oxygen saturation levels are staying at 90% and above! I would definitely recommend Koala Center for Sleep Disorders for their patience and attention to detail.

Anna Maria

My husband, Javier, sees Dr. Coontz. Dr. Coontz and his entire staff are absolutely the best! They know what they are doing, AND they take the time to explain the procedure in detail and answer any questions you may have. The best thing ... this appliance actually works for his sleep apnea!!!

Elizabeth Greenlee

I was diagnosed with sleep apnea about ten years ago and tried very hard to adjust to CPAP therapy, but I could not tolerate the noise and the sense of claustrophobia, and I was never able to get a mask that didn't leak, so I stopped using it after about a year. Two years ago my cardiologist stressed the implications for my heart of noncompliance and suggested very emphatically that treatment wasn't an option, so I went back for another sleep study and began again using a CPAP. I was more successful this time, in part because the machine was much quieter and the pressure was sensitive to my breathing. I still awoke with severe dry mouth and sinuses and continued to have issues with leaky masks and faulty pressure readouts, but I was afraid of the effect of sleep apnea on my heart so I continued trying to get used to the device. A few months ago I saw an ad for Koala Sleep Center and decided to find out if a dental device would work for me. Dr Coontz interviewed me and evaluated my x-rays and sleep studies, and recommended that I try a dental device. After less than 4 months, an in-home sleep study indicated that my AHI was just over 4, down from 27 in my last study using CPAP. I'm so grateful to have this option that appears to be working just fine for me. From the beginning I was impressed with Dr Coontz's knowledge and thoroughness, and appreciate that he continues to study to further develop his expertise. In addition, he is kind and personable, takes all the time you need to talk with you, and everyone on his staff is friendly and skilled at what they do. It was a very lucky day for me when I read that ad! I hope the word will get out that there is an option for sleep apnea patients that is far easier to use and, judging from my own case, at least as effective as CPAP treatment. Thank you so much, Dr Coontz and the entire Koala family!

Kevin Langell

I would like to thank Jennifer. She was an amazing person to work with. She made my experience with Koala second to none. Kevin L.

Cher A

This medical practice is the very BEST! The medical professionals are all extremely compassionate. I would highly recommend Dr. Coontz & the entire staff at Koala because they each take a personal interest in your health & well being. Dr. Coontz shares his genuine compassion & empathy towards humankind & it reasonates throughout his practice. As a patient for over a year, I have been made to feel special, & that my health truly matters to the staff. I actually always feel better when I have an appointment, how many people can say this about seeing a medical professional? I always leave with a positive attitude & feel cared for & appreciated by everyone there. Dr. Coontz is an outstanding human being & doctor/dentist. He takes a personal interest in his patients complete well being as he evaluates your situation according to your individual needs to build an effective rapport to treat your specific condition. He makes sure that you feel comfortable about the process & your treatment plan. His caring nature automatically puts me at ease & immediately makes me smile :) He is a rare find in a human being, a fantastic doctor/dentist, very wise, accomplished & competent. I feel very honored to have found this office. Truly, because of this staff & my oral appliance, the quality of my life has been deeply enriched. Due to many reasons a CPAP machine was not an option for me & the alternatives provided by Dr. Coontz has given me much hope & more peaceful night's of sleep. Thank you!

Elizabeth Greenlee

I was diagnosed with sleep apnea about ten years ago and tried very hard to adjust to CPAP therapy, but I could not tolerate the noise and the sense of claustrophobia, and I was never able to get a mask that didn't leak, so I stopped using it after about a year. Two years ago my cardiologist stressed the implications for my heart of noncompliance and suggested very emphatically that treatment wasn't an option, so I went back for another sleep study and began again using a CPAP. I was more successful this time, in part because the machine was much quieter and the pressure was sensitive to my breathing. I still awoke with severe dry mouth and sinuses and continued to have issues with leaky masks and faulty pressure readouts, but I was afraid of the effect of sleep apnea on my heart so I continued trying to get used to the device. A few months ago I saw an ad for Koala Sleep Center and decided to find out if a dental device would work for me. Dr Coontz interviewed me and evaluated my x-rays and sleep studies, and recommended that I try a dental device. After less than 4 months, an in-home sleep study indicated that my AHI was just over 4, down from 27 in my last study using CPAP. I'm so grateful to have this option that appears to be working just fine for me. From the beginning I was impressed with Dr Coontz's knowledge and thoroughness, and appreciate that he continues to study to further develop his expertise. In addition, he is kind and personable, takes all the time you need to talk with you, and everyone on his staff is friendly and skilled at what they do. It was a very lucky day for me when I read that ad! I hope the word will get out that there is an option for sleep apnea patients that is far easier to use and, judging from my own case, at least as effective as CPAP treatment. Thank you so much, Dr Coontz and the entire Koala family!

Rich Rosley

Dr. Coontz & his team are very versed on the proper way to help people with sleeping disorder. He did not try to up sell me and gave me exactly what I needed with a custom fitted mouth piece with a very cool 3-D scanner of my mouth and it is hardly noticeable or uncomfortable. I am back to dreaming again and getting 8 hours of deep sleep. Thank you all of the Koala Center employees. My dentist Dr. Ross even endorsed the product after showing it to her where at first she was skeptical but once she saw it and me feeling so much better she took down Dr. Coontz phone number to refer her patients..

Kip Malone

Everyone in the office is engaged, and I was treated like a fellow human, not a lowly patient. They went way out of there way to help get things billed and delivered in a timely fashion and help me avoid another deductible. Great communication, and also, they really know their stuff. I am much more confident letting an actual dental surgeon treat me than a dentist that offers 25 other services, sleep appliances is all they do, it it really shows.

Frank Butchko

Staff is always friendly and professional from Dr Coontz all the way down to office staff. Outstanding service. And yes the mouthpiece appliance does work.

Jose Montoya

I was diagnosed with a sleep disorder last year. My doctor referred me to Dr. Eric Coontz for treatment. During my first visit I was treated exceptionally well and established a trust that has developed to a strong bond of friendship. I am happy to tell my doctor and friends about the Koala center for sleep disorders. When I left my initial visit, I was fully aware of the health risk of my sleep disorder. I am confident that he and his wonderful staff helped me experience a much improved quality of sleep. As a result, my health has improved. My memory and overall well being is much better than when I first went there. Besides the patient care, he and his staff always make me feel welcomed. I enjoy the visits and look forward to my next appointment.

Jonathan & Laura Cross

I'd been dealing with bad snoring and waking up feeling sluggish for years. Finally, I did a sleep study with UNM . . . and it was an awful experience. Truly, I never once spoke to a doctor, I received multiple surprise bills, and no one would discuss with me my treatment options (you go with what they tell you, "Get a CPAP machine," because it makes them money, regardless of whether a CPAP is actually good choice for you--it certainly wasn't for me). A colleague recommended Koala to me after hearing me complain. I should have done some of my own research prior to going to UNM, because then I might have found Dr. Coontz and his INCREDIBLE staff much sooner. Dr. Coontz takes the time to explain his reasoning and answer all of my questions. Stephanie will help guide you through the insurance stuff instead of leaving you to deal with it on your own. Now I wear a mandibular device and it has dramatically altered how I sleep. Don't waste your time and money until you've talked with Koala first, because with this group, you can determine the correct treatment for YOU, and not the treatment best for their bottom line. The experience with Koala vs. UNM was like night and day, and I'm SO GRATEFUL to this office for helping me when I needed it most.

Shelly Young

Dr. Coontz and his staff are fantastic in every way. Dr. Coontz is one of the most generous, knowledgable and sincere dentists I have ever known. I highly recommend his services!

Greg Casaus

Dr. Coontz genuinely cares about his patients' sleep quality, and goes out of his way to improve the quality of your sleep. All employees are extremely friendly. A visit to the Koala Center for Sleep Disorders is like a visit to a close family member.

Jeremie S

Koala Center for Sleep Disorders in Albuquerque provides excellent service to the community. Dr. Coontz is an expert in his field and his relaxed, yet professional manner is encouraging and educational. He's also a great listener and has always taken the time to truly understand my concerns. His personal touch and sincere interest in his patients is commendable, and I have great confidence in his ability. The staff are all caring, professional and proactive. If something isn't just right, they fix it, and it's apparent they don't forget about the "care" part of "healthcare." My TMJ pain and other symptoms have been treated and resolved thanks to Dr. Coontz and staff. I would recommend this clinic without the slightest hesitation.

Fermin Blea

I first went to koala because I had real bad sleep apnea and could not use a c-pap so when I first went there I was excited to try an oral appliance and the entire staff there were the nicest people I had encounter ever in a Dr's office. That day I was told that my insurance would not cover the oral appliance so I explained to the nice young lady that I was not working so I had no way to pau for it myself so I would have to just live the way I had for years and hope I don't die from the sleep apnea. So I left the office and was not home yet when she called me back and told me that the Dr was going to cover the oral appliance. I was so overwhelmed that I was in tears cuz nobody had ever done something like that for me. They told me that the only condition was that I had to get my teath deep cleaned first so I got it done. And every time I have gone on the entire staff are so nice and friendly that make me feel so welcome there almost like family. I really looks forward to going that I have arrived for my appointment one time even a day early. I would recommend them to everyone in a heart beat. I would like to thank the staff at koala and especially Dr.coontz from the bottom of my heart for everything that have done for me they have truly changed my life in a very big way and they may have saved my life I will be indebted to them for the test of my life. Thank you all from the bottom of my heart. Sincerely, Fermin D. Blea

paula aragon

Dr. Cootnz and his staff are top notch. They are very caring and want the absolute best for their patients. I was referred by my doctor for my sleep apnea. Since I am in the military, I did not want to be tied down to a CPAP device. Not to mention that those devices are not conducive to deployed locations. The oral device that I was fitted with was the perfect choice. The staff took the time to ensure it was fitted for my comfort. Amazingly this decision to use this type of appliance is nothing short of a miracle. My sleep has improved beyond measure. I recently needed a to have it fixed, due to having dental work. I had to use my bite guard. This was not comfortable as I began to wake with headaches. Now that I have my oral device back I look forward to restful sleep again. I am beyond thankful for Dr. Cootnz and his staff. I would highly recommended anyone who is wanting relief from their sleep issues to seek Koala center for sleep disorders. You will not regret it. It will be the start of a more restful sleep. I know as it changed my life and for that I am eternally grateful. Thank you Dr. Cootnz and staff for all you do to help us achieve relief. Thank you....P. Aragon

Rich Rosley

Dr. Coontz & his team are very versed on the proper way to help people with sleeping disorder. He did not try to up sell me and gave me exactly what I needed with a custom fitted mouth piece with a very cool 3-D scanner of my mouth and it is hardly noticeable or uncomfortable. I am back to dreaming again and getting 8 hours of deep sleep. Thank you all of the Koala Center employees. My dentist Dr. Ross even endorsed the product after showing it to her where at first she was skeptical but once she saw it and me feeling so much better she took down Dr. Coontz phone number to refer her patients..

Jose Montoya

I was diagnosed with a sleep disorder last year. My doctor referred me to Dr. Eric Coontz for treatment. During my first visit I was treated exceptionally well and established a trust that has developed to a strong bond of friendship. I am happy to tell my doctor and friends about the Koala center for sleep disorders. When I left my initial visit, I was fully aware of the health risk of my sleep disorder. I am confident that he and his wonderful staff helped me experience a much improved quality of sleep. As a result, my health has improved. My memory and overall well being is much better than when I first went there. Besides the patient care, he and his staff always make me feel welcomed. I enjoy the visits and look forward to my next appointment.

Shelly Young

Dr. Coontz and his staff are fantastic in every way. Dr. Coontz is one of the most generous, knowledgable and sincere dentists I have ever known. I highly recommend his services!

Greg Casaus

Dr. Coontz genuinely cares about his patients' sleep quality, and goes out of his way to improve the quality of your sleep. All employees are extremely friendly. A visit to the Koala Center for Sleep Disorders is like a visit to a close family member.

Jeremie S

Koala Center for Sleep Disorders in Albuquerque provides excellent service to the community. Dr. Coontz is an expert in his field and his relaxed, yet professional manner is encouraging and educational. He's also a great listener and has always taken the time to truly understand my concerns. His personal touch and sincere interest in his patients is commendable, and I have great confidence in his ability. The staff are all caring, professional and proactive. If something isn't just right, they fix it, and it's apparent they don't forget about the "care" part of "healthcare." My TMJ pain and other symptoms have been treated and resolved thanks to Dr. Coontz and staff. I would recommend this clinic without the slightest hesitation.

Fermin Blea

I first went to koala because I had real bad sleep apnea and could not use a c-pap so when I first went there I was excited to try an oral appliance and the entire staff there were the nicest people I had encounter ever in a Dr's office. That day I was told that my insurance would not cover the oral appliance so I explained to the nice young lady that I was not working so I had no way to pau for it myself so I would have to just live the way I had for years and hope I don't die from the sleep apnea. So I left the office and was not home yet when she called me back and told me that the Dr was going to cover the oral appliance. I was so overwhelmed that I was in tears cuz nobody had ever done something like that for me. They told me that the only condition was that I had to get my teath deep cleaned first so I got it done. And every time I have gone on the entire staff are so nice and friendly that make me feel so welcome there almost like family. I really looks forward to going that I have arrived for my appointment one time even a day early. I would recommend them to everyone in a heart beat. I would like to thank the staff at koala and especially Dr.coontz from the bottom of my heart for everything that have done for me they have truly changed my life in a very big way and they may have saved my life I will be indebted to them for the test of my life. Thank you all from the bottom of my heart. Sincerely, Fermin D. Blea

Elaine Huismann

Dr. Coontz and his staff are wonderful. I went to see Dr. Coontz after my previous appliance was chewed up by a friends dog. Dr. Coontz and his staff are very experienced on the correct way to treat a patient with a sleep disorder. My new appliance fits perfect and I am sleeping wonderful.

Irene O'Connor

Dr. Coontz and his entire staff are very caring. Everybody makes you feel like you are their most important patient and a good friend! You can be sure you are getting the best care possible.

Jayson Lane

The staff is so helpful and courteous. Dr. Coontz is amazing, kind and communicates in understandable terms. What an awesome place. They also completely cured my moderate Sleep Apnea! :)

James Davis

Dr. Coontz and his entire staff are extremely knowledgeable in the area of sleep apnea. Everyone from the front desk to the medical assistants and Dr. Coontz have been so courteous and welcoming. On my first visit I got a very thorough evaluation and then a dental device was recommended. Previously I had tried to wear a CPAP mask but was not able to tolerate the device. Once I got the dental device, Dr. Coontz followed up with me to insure that necessary adjustments were made. Several years ago I tried a dental device from another dentist and there was no follow up. I have had oximetry tests done and they show that my sleep apnea is being controlled thanks to Dr. Coontz. I highly recommend them to anyone with sleep disorder problems.

JDM

Great Dr!. Poor book keeping and book keeper, insurance company asked about bill practices, she's rude to the rep?

Elaine Huismann

Dr. Coontz and his staff are wonderful. I went to see Dr. Coontz after my previous appliance was chewed up by a friends dog. Dr. Coontz and his staff are very experienced on the correct way to treat a patient with a sleep disorder. My new appliance fits perfect and I am sleeping wonderful.

Irene O'Connor

Dr. Coontz and his entire staff are very caring. Everybody makes you feel like you are their most important patient and a good friend! You can be sure you are getting the best care possible.

Jayson Lane

The staff is so helpful and courteous. Dr. Coontz is amazing, kind and communicates in understandable terms. What an awesome place. They also completely cured my moderate Sleep Apnea! :)

JDM

Great Dr!. Poor book keeping and book keeper, insurance company asked about bill practices, she's rude to the rep?

Deanna Rains

They were on time, knowledgeable, thorough, and friendly. They also seem to have state-of-the-art equipment.

Mani Toba

Excellent doctor that really cares for his patients

Mani Toba

Excellent doctor that really cares for his patients