I had an apt today, and was most disappointed with my experience today after coming to the practice for several years. I felt "hustled" to buy products without given the appropriate education to make an informed decision about why I should be buying them, like I am the "stupid" patient, and will accept whatever the dentist recommends without any literature, education, background information. or simply facts. Since I work in health care, I was offended at these tactics. Also, these products are not cheap. Insurance being what it is, I end up paying for the majority of the costs. I make my decisions carefully, and I want to be well-informed. I do not feel I was given any information about why I should be spending my money. This is not the '60s where whatever the doctor/dentist says goes. Patients want to be informed consumers, not sheep. In addition, when Dr. Phillips came into the room, the room set up as it is, he entered from behind me, speaking to me, shaking my hand from behind me so I could not see his face. So much for personal touch. I felt like a machine on a conveyor belt. I was next, He was there to fulfill his responsibilities, no personal anything. Very disappointing. A quickie 5 minute either $49 or $101 charge to add to the coffers for...what? An opportunity to tell me I need to buy xyz without so much as a pamphlet explaining why?. As I have referred several people there from my first encounter which was a different story, I have to say I am sadly disappointed at what seem to be a factory line process.. I will have to reconsider returning. I don't like being treated like a sheep.