My family and I had been going to Dr. Kinney for almost 5 years. I put up with the constant harassment from the the staff when it came to scheduling. They literally would call verify and text upto 10 times for 1 appointment, and if we had to cancel for any reason we were treated with contempt, anger and punishment. We went to tons of our appointments, and were not able to make some. I have 9 people in my family and several other appointments, job, school, events, emergencies etc that would interfere with some appointments with them. At times we would have to cancel the day of, but mostly a couple days to a week in advance. We were always told if we cancelled it would be months before we could reschedule. Then they would call and harass us with phone calls trying to fill their cancellation list. It was unbearable. We put up with this because we felt we had no choice, being on medicaid. Her and her husband Mike always made sure we knew "because we were on medicaid" we were to be treated worse and different. I am so glad, when I once again tried to figure out the best schedule for a treatment I needed, they angrily told me I was not welcome there anymore. I did find another provider for medicaid in the area and am so THANKFUL I do not have to put up with this office anymore. On top of all this, Dr Kinney always made me and my kids feel worse (our teeth) then when we went in. I highly recommend you do not take your family to this dentist.