Reviews of Highland Dental Care (Dentist)

garth mortensen

Michelle takes the time to explain dentistry while she works with you. Understanding why things are being done, in detail, is a pretty neat.

Brent Nygaard

Dentist and staff are wonderful. Hygienist cleans your teeth thoroughly without the painful experience that I've had with other dentist offices in the past. Dr. Brooks is exceptional at giving shots as I barely feel novocaine before the few procedures I've had. I've been going there for many years and wouldn't think of switching even though I live in the north metro. It's worth the drive.

Stacey Hanlin

The great people at Highland Dental Care take care of all my dental needs. I am always able to get an appointment when I need one. I've been going there for over 10 years and am very happy with the service I receive.

Callie Czech

Worst dentist I have ever been to, period. Drilled out an old cavity as well as basically the whole inside of my tooth because it was "chipped" and got way too close to the nerve and I've had nothing but problems since. When I went back in from having the pains he told me I had a cavity that was very close to a nerve... Didn't even realize he's the one who had just done it a week or so earlier until I told him. The staff is wonderful, the dentist is not very friendly and I've never been so upset with dental work.

Wasnt MeH

Been There More than 10 times, The only thing unpleasant is the Fluoride

_ veranos

I had a permanent crown placed at Highland Dental Care about 13 months ago. It unfortunately came off a few days ago. When I called Highland Dental Care I was told that this was "normal" for a permanent crown to fall off, especially if had been placed over a year ago. FYI this is NOT normal. Permanent crowns should stay on for a lifetime if not for decades. Instead of taking ownership for the unusual circumstances, and trying to fix the issue with me Highland Dental Care stated that they would be happy to re-cement it for $100. Needless to say I'm extremely dissatisfied with the lack of honesty, courtesy and inability to stand behind the quality of their work at Highland Dental Care; I will not be going back.

Laurel T

Was in recently to Highland Dental. The front desk girl Emily was nice and welcoming. The hygienist I had think her name was Michelle older gal took her time and explained everything. Dr. Brooks let me know his recommendations. The staff is great here. I will definitely be going back.

Liz Lang

Been coming here for years. Usually okay. Other than a snafu where they told me something would be covered and It wasn’t. The fixed that issue. No problem. Today, I come to my scheduled appointment, no one is here. Weird! Called, no answer. Figured. Finally, 10 minutes after my scheduled appointment, the light turns on! I was just about to leave, I mean come on, I’ve taken time off work to be here, drove 20 minutes to come here. She brushes It under the rug that no one was here. I was inadvertently irritated. Long story short, I’ll save you the details, she gets my vibe that I’m irritated. I mean it’s weird right? A medical facility that can’t even open on time and they expect you to be? Anyway, she starts getting argumentative, telling me, things happen! But literally not even one employee was here on time. So I start getting irritated because let’s be honest, IM YOUR PATIENT. she continues to talk over me. Not letting me speak my peace, once again, let me remind you, I am your paying patient. I have worked at a large, 8 office medical facility. And let me tell you, no one is never there to not open the door for a patient. I asked to speak to the doctor, to let him know that my interaction here today was completely appalling and that the way their conducting their business, especially with the crying front desk gal that It has escalated to a point that It never should with one of their own employees when they are in the wrong. Granted.. I missed two scheduled appointments before.. BUT they never confirmed my phone number was still current when I made my appointment. So how am I supposed to know what phone number they have for me in their system? “There’s multiple and it’s also not our fault!” Blah blah blah. At my facility, all of our schedulers ask current patients making appointments to confirm their address, phone number, and current insurance before scheduling. How do you expect anyone to show up if you can’t remind them? Well they at least figured It out because here I am today! But now I’m leaving and never coming back. And may I just add, this is a small place. Everyone in the whole office could hear this woman arguing and talking over me, even the doctor. Unfortunately for his coward self, he never came up front to Calm the situation, and or stand up for his employee (not sure why he would anyway). Customer service is about serving your customers and patients and unfortunately no one here knows how to do that.

Tom Bro

Very professional and nice workers there. Makes going to the dentist not so bad. They have taken great care of my teeth over the years as I've gone there for 10+ years. I get compliments on my teeth all the time. Best in the twin cities