Churchville Family Dentistry treated my adolescent daughter and I will never use them again nor will I refer anyone to them. Cold, sterile and uncaring staff. The impression I got from this office is that my business is not important to them.
The demeanor from start to finish was uncaring, distant and lacking in what I expect from a medical CARE professional. If a child is having molars extracted, that's no walk in the park. It involves nitros + local anesthesia + cutting + violent twisting/yanking + stitches.
As the mother, I have questions and should get briefed on what has been done and what's next. The doctor never spoke to me. The admin gave me a generic "post op" list of do's & don'ts with the prescription orders and turned her back. I politely interrupted whatever she was in a rush to do and asked if the doctor could excuse my daughter from school for a couple of days while she recovers (procedure was done on a Tuesday). The admin told me my daughter will be fine to go to school and doesn't need more recovery time.
No way was my daughter fine to go to school. Her mouth didn't stop bleeding until 2 days later. I called but could only get a recording so I sent an email, again asking for a written excuse for days missed from school on letterhead. The response I got was, "The letter will not scan in properly you will need to come into the office and pick up the letter or put these dates on the letter that you already have and have the school call if any questions. Thank you. Tobea
Churchville Family Dentistry"
I am a service oriented business owner and cannot stand poor service such as this. I have such a high regard for medical professionals. This office needs to focus on who it serves...people!