Reviews of Facial & Oral Surgery Associates (Dentist)

Kathleen Harriman

A friend was completely humiliated I left completely devastated after being seen today. My friend has had the hardest time finding somebody to help her with her teeth she has been experiencing ungodly pain for years and repeat infections. She just recently lost 100 lb mostly because she is unable to eat properly because of all these infections and mind-blowing pain that her teeth have been causing her. She also suffers from anxiety depression and PTSD. With all that in mind it is hard for people who do not suffer from these mental disabilities to see a dentist. A lot of people are afraid of dentists but my friend muster up the courage to be seen today hoping that she can finally get the care that she needs. She went to her appointment and this man completely humiliated her in front of staff. He gestured to her as she sat waiting and told her that she was too fat for him to perform the surgery and he did not believe that he could even have an IV started because of her weight. I understand that weight and health issues can sometimes play factor into putting someone to sleep for oral surgery or any surgery but there are better ways of going about telling somebody then to completely humiliate them and make them feel less than. He made fun of how bad her teeth were. That is wrong considering she was there for that reason people wouldn't go to the dentist if they did not need the help. He completely devastated her self-confidence that she has gained after losing the hundred pounds she's worked hard to lose. He made somebody that would have done anything for anybody and is completely kind to everyone feel absolutely horrible about herself. She spent the rest of the afternoon bawling her eyes out and it makes me so angry that people like him can get away with this. Shame on him from doing this to people. I wonder who else he has shamed in this manner as well. There will be something done so that this man can no longer humiliate patience that come to him looking for help. Compassion in this world goes a long way and this man simply has none

Jill Jackson

I've lost ALL hope of getting my teeth out. I've never felt so completely crushed, hopeless, and humiliated as I do right now. I was denied treatment because I am fat. I was fat shamed by a dentist today. Dr. Berubes associate (who I can't remember the name of and he isnt listed on the website) seen me at Facial and Oral Surgery Associates in Augusta. First off let me say one thing. I have extreme panic and anxiety issues so even getting myself to GO to the appointment was difficult but I had hope of the pain and infections that I have suffered over the course of about 15 years would finally FINALLY be over. So I braved through my fears and I went. It took me MONTHS to get an appointment. I met the rudest person I've ever met in my life. He stripped me of every glimmer of hope that I came here for. I moved away from my family, 1300 miles away, to be here for THIS appointment. To end my pain, suffering, and shame. He took it all away when he said he couldn't help me because, as he gestured his hands towards my lower body (making the 'big' motion) and said, "obviously your body is in horrible condition, I probably couldn't even get an IV started in YOUR arm." Their site boasts of their staff being highly trained in IV sedation...yet my chubby arm was a challenge? Are all their patients thin? I doubt that. I'm overweight, yes, and being overweight DOES have its risks...I understand that. But seeing as how I have recently lost about 100lbs, and have no other risks that would compromise me getting sedated, (which I MUST be to have done what I need done) there should be absolutely no reason why I can't receive the same treatment as everyone else. Fat people need oral care too. After he did the 'fat' motion and chuckled when he said it, I got up and the nurse basically threw me and Hubby into the parking lot through a side door...she knew, she was there and had just told me that my vitals look awesome and that I seem healthy...she heard the whole thing. She seen that we were VERY angry and upset, I think she thought we were gonna do something to stand up for me. Fine. Parking lot of shattered hopes. My last lifeline of hope snapped today, by someone who could have taken it all away for me. 30 mins of his time. That's all it would have been.

Jacey G.

Had a wonderful experience here. I was a little nervous after reading some of the reviews but Dr. Berube was so great. He is incredibly kind and knowledgeable and the staff was wonderful. Best of all, there wasn't a long wait. When you make an appointment and show up at that time, you are seeing them at that time. I was shocked at how quick and pain free the procedure was. So glad I went through with this and didn't spend more time worrying and waiting.

usa4561 .

Im just vary disappointed how the dental surgeon place on civic center drive treated my wife. If your a diabetic type one dont go in there thinking they will help you when you have an appointment. My wife had got turn down 3 times the last one was today ovet the phone. We where on time to every appointment she got the ex ray then had an appointment to remove all her teeth. We made the 2nd and first appointment on time well the 2nd appointment to pull her teeth her blood suger was to high so they couldn't pull them. Ok will reset the appointment this happens no big deal i thought. We reset the appointment and went "on time again" they say no again cause her blood suger was alittle low then they said "maybe next time we can give her apple juice" Then i said we cant do it now where here and where on time for this appointment. They said no the 3rd appointment again i said shes a type one diabetic her teeth hurt her making it hard for her eat she needs food to live how is this not a priority to get it done when food kepts her alive and she can't eat in pain? Then my wife not liking the miss treatment she got walked out then i did me not liking my wife getting miss treated i walk out to and left someone on her behalf where we volunteer called to reset her appointment and they said no we wont take her cause they didnt like her husband's attitude "When it was them that miss treated us" makes no sense please if your diabetic dont go there!

Tammy Buck

I was amazed with the service today by Dr. Berube. I had to have a tooth extracted and he had it out in under a minute! A previous tooth I had extracted took the dentist over an hour to remove! He was so personable, friendly and informative throughout the procedure. I definitely recommend this office and this Dr. for any oral procedures you may need!

Ashley Caswell

This place is very disrespectful the nurses and staff are rude and don't know how to handle their temper. And need to learn how to deal with some one with a mental health problem. I would Not recommend this place to any one

Abram Treadwell

Dr. Berube is fantastic. I had an extended wait to get in because of an insurance mix up on my end. He was super nice and didn't even charge me for the visit. I would highly recommend him to anyone. I have a friend that has gone there for years and has had extensive work done and recommended him to me and I am glad I took their advice.

Courtney Beaulieu

Went here to have three baby teeth extracted. They started pulling before the anesthesia took full effect. Thankfully I was able to make a little noise and they increased the dose. I woke up with several stitches and a cut all the way to my jawbone. Doctor said I had a “mass” they had to remove and they would send in for a biopsy and let me know. I never heard anything regarding results. The doctor refused to give pain meds following the extractions. I was in excrutiating pain for weeks so I called the office and went in and they looked briefly and sent me home with clove paste for a dry socket. I finally healed after an abnormally long amount of time and almost a year later I now have fragments of the tooth coming out of the extraction sites. Absolutely horrible experience. Wouldn’t recommend these people to my worst enemy.

Paul Denty

The nurse and the doctor were arrogant and spoke as though you could not understand or question them. My child became upset by what (and how) was being said, and the nurse then made fun of my child for crying when she thought I wasn't watching. Found an amazing Oral and Facial surgeon in Farmington where my child will be going instead.

Mark Goodridge

I have had several dental operations performed by Dr. Berube. While I have never enjoyed any dental procedure he and his staff make them tolerable. They are cheerful, professional, helpful, and answer my questions well. For anything more complicated than cleaning and fillings he and his staff are my first choice.

Donna Gates

I highly recommend Dr Berube and his staff. A family member had her wisdom teeth removed, and he was kind, compassionate, and competent. The staff was wonderful and caring. Dr. Berube was highly responsive to follow-up care concerns, and made personal phone contact. Could not have been more pleased with their care.

Jeff Desrosiers

Dr. Berube and his staff are true professionals. He extracted wisdom teeth for 2 of my daughters, conducted oral surgery for my wife, and now oral surgery for me. He is compassionate and thorough. He does an amazing job at explaining everything and managed your expectations before, during, and after the procedure. It is without reservation I give Dr. Berube and Facial & Oral Surgery Associates my highest recommendation.