The 1 star is for Brittany, not the dentist or their work. Yet, customer service is primary. So with that... I called to get some information on cosmetic work for myself and I husband, and Brittany was so rude that I’ve decided against spending our money here. She was unprofessional, she would not allow me to ask my questions even though it was clear to me that she had no understanding of what I was attempting to ask her. She kept rushing answers that had nothing to do with my questions. She over talked me, she interrupted me - kept cutting me off! And when I asked to speak with someone else - a 2nd time, she left me on hold. After holding for several minutes I called back and was greeted with an abrupt “please hold”! I’ve been a patron of this business for over 20 years, since my college days, and I’ve never had someone answer the phone like that. It was apparent that she had rallied other front office staff to continue in her misbehavior, in my opinion. Finally Ms. Rita. who was so nice and professional got on the line. Now, she sits in the insurance office in the back. Had no idea what was going on. She said she just got on the line because she was told that someone needed help with insurance. No. I did not need help with insurance and they would have known that had they given my a proper greeting opposed to just picking up and transferring me without acknowledging me first. This was a completely new call. Where was the “how may I help you?” Again poor behavior in the front office. At this point I was finally able to clearly explain to Rita that I was asking about someone who has no insurance and Brittany’s answer was to call my insurance company. What? Why would I call my insurance to ask them about a finance plan for someone else? ..who had no insurance? That makes no sense, Brittany. Brittany needs to let someone else speak to customers. Either way it’s their business. I’ll be getting my $10,000 cosmetic work done somewhere else.