Reviews of Alumni Dental Center (Dentist)

Sasquatch 478

I have to say, I have always had a great experience with Dr. Majors and his staff, so it makes me sad that I am leaving this review. I went for a teeth cleaning in August (which is free under my insurance) and as soon as I sat down, I was told to open my mouth for x-rays. I wasn't asked if I wanted/needed them, so I just assumed it was standard operating procedure. Now I am being billed $55.00 for x-rays because my insurance doesn't cover annual x-rays. I will admit I didn't know how the x-rays were covered, but I assumed the staff checked my insurance and knew what they were doing. I called and talked to the billing department and asked if we could forget it this one time and make a note in my file as to how my insurance handled x-rays so it wouldn't happen in the future. I thought this would be fair since I only scheduled a teeth cleaning which should be covered 100% and because I was scheduled to come back in October for a crown, which was going to cost me $323.00 dollars out of pocket (total cost $1130.00). The girl I talked to in the billing department said she would ask, and I asked that she please let me know before my appointment in October. I never heard from her, I received the bill in the mail and when I called today she informed me they would not write off the x-rays. So I have canceled my crown work and I will be looking for a new dentist. The girl in the billing department didn't seem to care. My closing thoughts are, I scheduled a cleaning, not a cleaning AND x-rays, if they were not included with what I scheduled they should not have done them, especially without telling me that. Also, it makes a great deal of sense to lose out on $1130.00 worth of work and all future work over $55.00. Again the staff that do the work have always been great in person, but this whole situation has left me with a sour taste in my mouth.

Allison Hall

When I switched insurance, I could not visit the Alumni clinic anymore. As soon as I got an insurance again that they accepted, I tried to make an appointment but it takes months to get in. I was put on a wait list for cancellations but they aren't allowed to tell you how far you are on the list. I worked in a medical office and I would tell you how far you were on a call list. Their wait list could be weeks, could be months. I was hoping to stay in order to establish a consistent relationship for our family but there are too many dentists in town for you to wait when you are experiencing discomfort.

Kristen McKee

I fractured a tooth and needed a crown placed and I can honestly say that this was the best dental experience I have ever had. Dr. Vieth and his assistant Angela were so friendly and thorough. I experienced no pain or sensitivity during or after the procedure. They use the most up to date technology to create the perfect fit for any dental procedure (in my case, a crown). Whether it be for just a cleaning or any dental work, I would recommend Alumni Dental and Dr. Vieth to anyone looking for a personable, talented, and caring dentist in the Lexington area.

Leah L

I did my invisalign retainer here and I cannot say enough good things about Dr. Kopczyk and his staff. They are personable, kind and knowledgeable. I refer all my friends and family here and was referred here myself by my aunt when I moved to Lexington. She has been a satisfied patient for more than 20 years!

curtis Tinsley

Dr. K IS AMAZING AND THE STAFF IS VERY FRIENDLY. I FELT LIKE ID KNOWN THEM FOR YEARS

Philomena A

Me, my husband, and even some members of his family have been going to Alumni Dental for several years. I switched dentists from Doctor Pleasant because of several horrible experiences I had had there. Dr. Vieth has been very understanding and kind with some of my dental concerns and I have never been in pain with any procedures done at Alumni Dental. ( I even needed a crown!) There was once an insurance issue with X-rays but Alumni took care of it for me without any problems. I really appreciate a dental office that listens to me as a person and cares about my safety and comfort. I have very sensitive teeth and I've never had a problem here, unlike with some previous dentists in Lexington.

Christina Noll

I cannot recommend Alumni Dental highly enough. Everyone at the office is friendly and wonderful with my family. We look forward to going to the dentist, which is saying a lot! Dr. Majors is patient and kind, as well as detail oriented--the best possible combination in a dentist.