Reviews of Cigna Dental Health (Dentist)

thoma955 .

Customer service needs better access to billing systems. Agents kind enough, but lack ability to really help and resolve issues. Had to call back because I got disconnected. Quoted prior notes that were never shared with me on status of refund. Which is overdue to me by 9 weeks.

thoma955

Customer service needs better access to billing systems. Agents kind enough, but lack ability to really help and resolve issues. Had to call back because I got disconnected. Quoted prior notes that were never shared with me on status of refund. Which is overdue to me by 9 weeks.

Jeremy Murphy

Signing up with Cigna in the first place was a real pain, lots of wrong info entered - they set up multiple accounts and left it for me to sort out. However, I got it done. Now a year later I find out that because my credit card declined because it has expired - they cancelled me with zero notices. They said they sent a letter to me but I didn't get it. I also didn't get a call, and certainly no email which would have seemed to be the most obvious course of action. The only reason I know was because I was balancing my statement and noticed the payments hadn't cleared. Logged on to Cigna and got a notice that they were sorry to see me go. I called and they said because I hadn't made a payment within 2 days of the cancel date they couldn't restart the policy and were unwilling to write a new one. THIS COMPANY IS A ROYAL PAIN IN THE ASS! AVOID!

Jeremy Murphy

Signing up with Cigna in the first place was a real pain, lots of wrong info entered - they set up multiple accounts and left it for me to sort out. However, I got it done. Now a year later I find out that because my credit card declined because it has expired - they cancelled me with zero notices. They said they sent a letter to me but I didn't get it. I also didn't get a call, and certainly no email which would have seemed to be the most obvious course of action. The only reason I know was because I was balancing my statement and noticed the payments hadn't cleared. Logged on to Cigna and got a notice that they were sorry to see me go. I called and they said because I hadn't made a payment within 2 days of the cancel date they couldn't restart the policy and were unwilling to write a new one. THIS COMPANY IS A ROYAL PAIN IN THE ASS! AVOID!