Reviews of New Concept Dental (Dentist)

Mike White

The staff was completely knowledgeable of what they were doing courteous and pleasant and kept me informed about what they were doing as they complete the process

Amie Koontz

Dr Amanda Matthews is the perfect dentist for our family. I personally had work done recently and was terrified. She was so kind, gentle and thoughtful, my anxiety quickly diminished. She explained everything before, during and after. Their were no surprises. Highly recommend Dr A Matthews or her husband Dr Matthews. They are both fantastic. Thank you Dr Matthews for being great at your job!

Himateja mikkilineni

As always absolutely wonderful.I loce my dentist.. :)

Joan Warburton-Phibbs

Efficient - friendly and they remember who you are!!! A very nice front office as well.

James Bohenick

Friendly and relatively quick visits

Shane Geyer

While visiting family in Wilmington DE recently I had the misfortune of cracking a tooth while out to dinner one night. :( The restaurant in question will remain nameless, as it was a tiny pebble mixed in with the rice, and I know that it wasn't intentionally malicious on there part...but I digress. Thank God I was able to find New Concept Dental and get in to see Dr. Fey that night. He was the only dentist in Wilmington that would see me! Which saved me from having to go to a local emergency room and waste money getting a prescription for pain meds til I got home to see my regular dentist. I was so impressed with this dental practice. Dr Fey had me come in at 10pm on a Wednesday, which I couldn't believe, and then proceeded to stabilize the tooth and make it as comfortable as possible for the duration of my visit. :) All the while keeping me in good spirits with his crazy sense of humor! I just had to leave this review because I am so thankful for the level of service they provided. Even though my normal family dentist handled the final cosmetic dental work, it was Dr Fey who really fixed the situation that night and allowed me to finish my vacation in relative peace. Hey Wilmington!...you've got an absolutely amazing dental practice near you! I can't recommend them, and Dr Fey, enough.

the mom

I was in a bad situation . Severe pain and headache i went there and they seen me the agony i was in and immediately took care of me. I am grateful and the staff was nice and pleasant

Tracey Collins

Great experience and great service I felt comfortable the whole time this is a great office to come to.

Anita Sukumar

Very friendly staff and minimal wait time. Dr. Amanda Matthews is excellent. I would highly recommend this office.

Leticia Ferby

All of the staff are great here! My daughter had to have two molars removed. Dr. Bayley and those attending her were extremely comforting to both of us. They even called the next day to see how she was doing. Another great thing about this practice is the minimal wait time.

Christy DeMaio

I do not appreciate being forced to pay before a procedure then afterwards have to pay more because the doctor needed to do more. This is inefficient having to do 2 transactions on my credit card and I would have used a different card if I knew it would have been more money. I got 7 fillings and I’m still having sensitivity and realized that the one tooth that is causing the issue was not treated. I blame Dr. Bailey for not marking the correct tooth during my routine visit. Dr. Matthew did a great job with the fillings. She explains everything as she is doing it so there is no guessing or wondering. She always checks in and makes sure you are ok while she is working. Besides my cheek and lip being sore from all the work. The work she did looks good. I will however need to come back ASAP to get this other tooth fixed since it’s the one with extreme sensitivity. N

Mike White

The staff was completely knowledgeable of what they were doing courteous and pleasant and kept me informed about what they were doing as they complete the process

Amie Koontz

Dr Amanda Matthews is the perfect dentist for our family. I personally had work done recently and was terrified. She was so kind, gentle and thoughtful, my anxiety quickly diminished. She explained everything before, during and after. Their were no surprises. Highly recommend Dr A Matthews or her husband Dr Matthews. They are both fantastic. Thank you Dr Matthews for being great at your job!

Himateja mikkilineni

As always absolutely wonderful.I loce my dentist.. :)

Joan Warburton-Phibbs

Efficient - friendly and they remember who you are!!! A very nice front office as well.

James Bohenick

Friendly and relatively quick visits

Shane Geyer

While visiting family in Wilmington DE recently I had the misfortune of cracking a tooth while out to dinner one night. :( The restaurant in question will remain nameless, as it was a tiny pebble mixed in with the rice, and I know that it wasn't intentionally malicious on there part...but I digress. Thank God I was able to find New Concept Dental and get in to see Dr. Fey that night. He was the only dentist in Wilmington that would see me! Which saved me from having to go to a local emergency room and waste money getting a prescription for pain meds til I got home to see my regular dentist. I was so impressed with this dental practice. Dr Fey had me come in at 10pm on a Wednesday, which I couldn't believe, and then proceeded to stabilize the tooth and make it as comfortable as possible for the duration of my visit. :) All the while keeping me in good spirits with his crazy sense of humor! I just had to leave this review because I am so thankful for the level of service they provided. Even though my normal family dentist handled the final cosmetic dental work, it was Dr Fey who really fixed the situation that night and allowed me to finish my vacation in relative peace. Hey Wilmington!...you've got an absolutely amazing dental practice near you! I can't recommend them, and Dr Fey, enough.

the mom

I was in a bad situation . Severe pain and headache i went there and they seen me the agony i was in and immediately took care of me. I am grateful and the staff was nice and pleasant

Tracey Collins

Great experience and great service I felt comfortable the whole time this is a great office to come to.

Leticia Ferby

All of the staff are great here! My daughter had to have two molars removed. Dr. Bayley and those attending her were extremely comforting to both of us. They even called the next day to see how she was doing. Another great thing about this practice is the minimal wait time.

Christy DeMaio

I do not appreciate being forced to pay before a procedure then afterwards have to pay more because the doctor needed to do more. This is inefficient having to do 2 transactions on my credit card and I would have used a different card if I knew it would have been more money. I got 7 fillings and I’m still having sensitivity and realized that the one tooth that is causing the issue was not treated. I blame Dr. Bailey for not marking the correct tooth during my routine visit. Dr. Matthew did a great job with the fillings. She explains everything as she is doing it so there is no guessing or wondering. She always checks in and makes sure you are ok while she is working. Besides my cheek and lip being sore from all the work. The work she did looks good. I will however need to come back ASAP to get this other tooth fixed since it’s the one with extreme sensitivity. N

Regina Lockhart

I have been going to New Concept Dental for a while ...I just had my 6 month check up with no cavities or problems.....they are an awesome and caring group....I recommend them highly......

Marrio Johnson

Good services

Curtis Frey

Just started going here and the whole team has been great to my family and me. I had, admittedly, let my care go for a while since we left our last dentist because who likes to get their mouth man-handled, right? Wasn't like that at all. I now regret not going back sooner. Everyone I dealt with was super professional, nice, gentle and the efficiency of the team is impressive. They handled myself and two of my kids in less time than I used to spend in the waiting room of my old spot and when it turned out that I needed a little more than a "routine cleaning"... they got me back in the very next day with no fuss. The dentist took his time numbing the area and didn't treat me like just a number and that made all the difference for me. I'm impressed, you probably will be too if you try them out!

spwriter1 .

We went through a lot of trouble to find this dentist thinking they were good they were not. I had damaged my tooth on a piece of popcorn they said I could get it repaired but I would have to wait in excruciating pain for days until they could fit me in. They said my only other option was to pull my tooth. Well given the pain I thought I had no options at that moment. The guy spent an hour and a half in my lap yanking my tooth out. After that I was in pain and crying for weeks it has been a nightmare ever since. I finally found a real dentist and he fixed me up. Always go to an oral surgeon for any real work especially to have a tooth pulled or fixed. If a Dentist can't take the time to fix your tooth right away find another dentist. I have an amazing dentist now you can call him in the middle the night and he will come out and help you. These people traumatized me . Much more I could say but I don't want to write any more of a book that I already have

Trish Brinkley

'Always a good dental experience. NCD has been taking care of my (and my husband's) teeth for quite a few years now. Always professional and friendly (thanks, Patti

Tina McMullen

My teeth look better than ever. Great loving staff. Lisa is my guardian angel!!! If she leaves, I will be so sad. Regional and office mngt are awesome. Owner is honorable with prices and work. And dental assistants go above and beyond for me. Remember ear plugs or earbuds on fillings and prana breath. Ive been going 10 years and have seen all the dentists. The squeeze in emergencies and move you up the wait list quickly. Good luck!!!#

Kelly A

Some of the nicest staff ever! I personally have had the most experience with Lisa and she is awesome!! Super friendly, always accommodating and very knowledgeable. I absolutely love her. Dr. Fay is hands-down the best dentist I have ever been to!!

C.J. Pratts

Staff is polite and friendly. They make going to the dentist a pleasant experience!

Regina Lockhart

I have been going to New Concept Dental for a while ...I just had my 6 month check up with no cavities or problems.....they are an awesome and caring group....I recommend them highly......

Marrio Johnson

Good services

Curtis Frey

Just started going here and the whole team has been great to my family and me. I had, admittedly, let my care go for a while since we left our last dentist because who likes to get their mouth man-handled, right? Wasn't like that at all. I now regret not going back sooner. Everyone I dealt with was super professional, nice, gentle and the efficiency of the team is impressive. They handled myself and two of my kids in less time than I used to spend in the waiting room of my old spot and when it turned out that I needed a little more than a "routine cleaning"... they got me back in the very next day with no fuss. The dentist took his time numbing the area and didn't treat me like just a number and that made all the difference for me. I'm impressed, you probably will be too if you try them out!

spwriter1

We went through a lot of trouble to find this dentist thinking they were good they were not. I had damaged my tooth on a piece of popcorn they said I could get it repaired but I would have to wait in excruciating pain for days until they could fit me in. They said my only other option was to pull my tooth. Well given the pain I thought I had no options at that moment. The guy spent an hour and a half in my lap yanking my tooth out. After that I was in pain and crying for weeks it has been a nightmare ever since. I finally found a real dentist and he fixed me up. Always go to an oral surgeon for any real work especially to have a tooth pulled or fixed. If a Dentist can't take the time to fix your tooth right away find another dentist. I have an amazing dentist now you can call him in the middle the night and he will come out and help you. These people traumatized me . Much more I could say but I don't want to write any more of a book that I already have

Trish Brinkley

'Always a good dental experience. NCD has been taking care of my (and my husband's) teeth for quite a few years now. Always professional and friendly (thanks, Patti

Kelly A

Some of the nicest staff ever! I personally have had the most experience with Lisa and she is awesome!! Super friendly, always accommodating and very knowledgeable. I absolutely love her. Dr. Fay is hands-down the best dentist I have ever been to!!

C.J. Pratts

Staff is polite and friendly. They make going to the dentist a pleasant experience!

Quandra Alston

I found this dentist office by pure luck. I recently moved to the area. This office is awesome very professional and clean. Dr. Matthews is my dentist at this practice and she is a blessing. Thank god I found a excellent practice

Jason Carro

Fantastic Practice!!!! Awesome, kind and friendly staff. They make you feel good about going to the dentist. I’ve had problems with my teeth and they helped me get back on track without judgement. Also a great place for children!!! My little girl loves going here and the staff makes it so much fun for her. If you’re not going here, your not going the right dentist.

Lovelle Gibson-Fussell

I would not recommend this dental office, They are constantly trying to find away to get money from you and today will be the last time they can ever bill me. I received a email that I have an appoint on 09/09/2019 which I do not remember making email says please confirm. So I call in and cancel the appoint and the lady stated there will be a $50 fee for cancelling because I did not not give a 48 hour notice. I stated I do not remember even making this appointment and she stated I made it back in February. Not to mention they sent me a bill a few months ago after I got some work done stating they did not bill me correctly when I got my work done. But my balance had to be paid in full for me to get my work done. I will never go back to this Dentist again

Tara Jackson

The staff are so welcoming and warm. The office is clean and comfortable. And the dental technician made sure I was comfortable throughout my procedure and that I had everything I needed for home follow up care. Dr Matthews is amazing for myself and my children. She makes the dentist chair a lot less scary for us all

David Zeronis

The most professional and friendly staff I have encountered at any medical facility in my life. Dr. Amanda Matthews is awesome! She took the time to consult with me and answer all my questions regarding a treatment plan and best path forward for my situation. She made me feel very comfortable in the way she talked me through each possibility, potential outcomes and reasons for her opinion. She never made me feel like she was talking at me and dictating her plan. It was a 2 way discussion in which I felt like I was an active part of my dental care. She was very aware of budgetary constraints regarding my dental insurance and crafted a plan to maximize effectivity within that budget. Absolutely the best I could possibly hope for! While she performed work on me, she was continually describing what was happening and what to expect. That really took the edge off the process and made me completely at ease. In the two visits I have had with her so far, she has earned my complete trust in her ability and her opinion. The front office staff is just as awesome! Every one of the ladies at the front desk were friendly and extremely knowledgeable. They were all fully engaged in my situation from assessing probable out of pocket expenses with regards to my insurance plan coverage, to making appointments for me to see a specialist recommended by Dr. Matthews at another facility. Not to be left out, the hygienists are fantastic too. The person that worked on my daughter did a great job making her feel comfortable and relaxed. That’s no small feat! My hygienist was equally attentive making sure I was comfortable and asking me if I needed a break often. With a great sense of humor and a skilled set of hands, she performed her task efficiently and never put me in any pain or discomfort. Then there was the young lady who took my x-rays. She was very patient with me as I gagged on pretty much every shot! I still feel bad for that. But like everyone else on staff, she made me feel at ease and handled it with a great sense of humor and perfect professionalism. The underlying theme here is that each staff member is dedicated to the patients in a way that I have yet to experience elsewhere. They are all integral parts of the team and take pride in the work they do. And it certainly shows! As unbelievable as it may sound, I actually look forward to future visits!

Stephen Vogel

Like most, the dentist isn't a place I like to go but the people there are friendly, helpful, and very informative! They are amazing!

Kathleen Knightly

Very efficient, nice and friendly! They aren’t rough at all with teeth cleaning.

Craig J Mayo

The customer service provided is always great and I never wait long for a scheduled appointment.

Kelley Burdett

Patty is great and Dr. Bailey is always professional and listens to my concerns.

The Handlons

Great first visit. Timing was a little tight for me and they worked quickly but accurately. Very friendly too.

N'kosi Allicock

Great Dental office the staff is always friendly and always willing to work with your schedule. There dental work is Great as well. I would highly recommend anyone looking to get Dental work done go visit New concept Dental

Kevin Rogers

I recently moved into the area from Texas and was looking for a new dentist since I was experiencing some tooth pain. New Concept Dental saw me right away and resolved the cause of the tooth pain. They are also very punctual with appointment times and do not keep you waiting in the lounge. Staff is very friendly. I highly recommend.

Jacqueline Whiteman

I had my first visit to this office and I have to say this was the nicest dentist office I have ever been to! Everyone was extremely friendly and helpful. It was a great experience.

Rob Hurst

Wonderful experience. The office is fully paperless, the people are cheerful and engaging. My last dentist (a "spa" in Chadds Ford) was always trying to sell me something. New Concept will fix what is wrong (if there is something wrong), or provide efficient and professional family dentistry.

Gary Smith

Dr Matthew's did an awesome job explaining everything that was going on at every step of the procedure.

LaTeika DesSausure

New Concept Dental is AWESOME!!! The staff there is AMAZING!!!

Marissa Porter

Dr. Matthews is great- she’s really helped me with overcoming my dental anxiety over the past few years. The office staff is always really professional and knowledgeable. Unfortunately I will be moving out of state, and highly doubt I will find a place as nice as New Concept Dental.

Quandra Alston

I found this dentist office by pure luck. I recently moved to the area. This office is awesome very professional and clean. Dr. Matthews is my dentist at this practice and she is a blessing. Thank god I found a excellent practice

Tara Jackson

The staff are so welcoming and warm. The office is clean and comfortable. And the dental technician made sure I was comfortable throughout my procedure and that I had everything I needed for home follow up care. Dr Matthews is amazing for myself and my children. She makes the dentist chair a lot less scary for us all

David Zeronis

The most professional and friendly staff I have encountered at any medical facility in my life. Dr. Amanda Matthews is awesome! She took the time to consult with me and answer all my questions regarding a treatment plan and best path forward for my situation. She made me feel very comfortable in the way she talked me through each possibility, potential outcomes and reasons for her opinion. She never made me feel like she was talking at me and dictating her plan. It was a 2 way discussion in which I felt like I was an active part of my dental care. She was very aware of budgetary constraints regarding my dental insurance and crafted a plan to maximize effectivity within that budget. Absolutely the best I could possibly hope for! While she performed work on me, she was continually describing what was happening and what to expect. That really took the edge off the process and made me completely at ease. In the two visits I have had with her so far, she has earned my complete trust in her ability and her opinion. The front office staff is just as awesome! Every one of the ladies at the front desk were friendly and extremely knowledgeable. They were all fully engaged in my situation from assessing probable out of pocket expenses with regards to my insurance plan coverage, to making appointments for me to see a specialist recommended by Dr. Matthews at another facility. Not to be left out, the hygienists are fantastic too. The person that worked on my daughter did a great job making her feel comfortable and relaxed. That’s no small feat! My hygienist was equally attentive making sure I was comfortable and asking me if I needed a break often. With a great sense of humor and a skilled set of hands, she performed her task efficiently and never put me in any pain or discomfort. Then there was the young lady who took my x-rays. She was very patient with me as I gagged on pretty much every shot! I still feel bad for that. But like everyone else on staff, she made me feel at ease and handled it with a great sense of humor and perfect professionalism. The underlying theme here is that each staff member is dedicated to the patients in a way that I have yet to experience elsewhere. They are all integral parts of the team and take pride in the work they do. And it certainly shows! As unbelievable as it may sound, I actually look forward to future visits!

Stephen Vogel

Like most, the dentist isn't a place I like to go but the people there are friendly, helpful, and very informative! They are amazing!

Kathleen Knightly

Very efficient, nice and friendly! They aren’t rough at all with teeth cleaning.

Craig J Mayo

The customer service provided is always great and I never wait long for a scheduled appointment.

Kelley Burdett

Patty is great and Dr. Bailey is always professional and listens to my concerns.

The Handlons

Great first visit. Timing was a little tight for me and they worked quickly but accurately. Very friendly too.

Kevin Rogers

I recently moved into the area from Texas and was looking for a new dentist since I was experiencing some tooth pain. New Concept Dental saw me right away and resolved the cause of the tooth pain. They are also very punctual with appointment times and do not keep you waiting in the lounge. Staff is very friendly. I highly recommend.

Jacqueline Whiteman

I had my first visit to this office and I have to say this was the nicest dentist office I have ever been to! Everyone was extremely friendly and helpful. It was a great experience.

Rob Hurst

Wonderful experience. The office is fully paperless, the people are cheerful and engaging. My last dentist (a "spa" in Chadds Ford) was always trying to sell me something. New Concept will fix what is wrong (if there is something wrong), or provide efficient and professional family dentistry.

Gary Smith

Dr Matthew's did an awesome job explaining everything that was going on at every step of the procedure.

LaTeika DesSausure

New Concept Dental is AWESOME!!! The staff there is AMAZING!!!

Marissa Porter

Dr. Matthews is great- she’s really helped me with overcoming my dental anxiety over the past few years. The office staff is always really professional and knowledgeable. Unfortunately I will be moving out of state, and highly doubt I will find a place as nice as New Concept Dental.

karen stover

We had an amazing experience at New Concept Dental. Valerie was outstanding. The office was able to get a same day appointment for us. The entire visit was great.

John Spadaro

Very favorably impressed with Dr. Matthews and his staff -- professional, knowledgeable, courteous, virtually no waiting; a well-oiled machine. Couldn't really ask for a better patient experience.

Geoffrey Martin

My wife and I are so impressed by New Concept that we travel all the way from Cape May for our appointments. A great and friendly staff!

Saralisa Prange

This is a fabulous practice. Everyone is friendly and makes you feel comfortable as a patient. They clearly explain what they are going to do ahead of time so there are no surprises. Wonderful dentists and technicians and hygienists. State of the art technology. They even make crowns on-site which is really convenient. Very happy to be one of their patients.

Leslie Venello

Wonderful experience! I am a long time 'avoider' of the dentist...and this place has changed my mind. Awesome, friendly staff with well trained dentists & hygeniests! My husband and I both love going here. Highly recommend!!!

Ms Burke

I love New Concept Dental! The staff is pleasant, and always nice. They make every experience personable. Dr Amanda Matthews is the BEST she knows her work and very good at explaining the pros and cons of every situation or concern you have about your teeth. I’m addition, the office is clean, and the staff is always smiling ready to greet each patient. So god I decided to come to New Concept Dental!

Bill Yancey

Great team of pleasant professionals. Just a bit lacking in DIVERSITY

Linda Williams

On time, very clean staff are friendly

Lola Osawe

Absolutely! Great team! Great front office (Shantel is great!)

deanna slivinski

I was very nervous and scared to go to the dentist. Dr Brian Matthews and his staff were great. From the time that i made the appointment, walked in for my appointment, and met Dr Matthews and his assistants. They were all great and caring of my needs. I would highly recommend this office and their staff. Thank you for making me feel comfortable and at eased.

karen stover

We had an amazing experience at New Concept Dental. Valerie was outstanding. The office was able to get a same day appointment for us. The entire visit was great.

John Spadaro

Very favorably impressed with Dr. Matthews and his staff -- professional, knowledgeable, courteous, virtually no waiting; a well-oiled machine. Couldn't really ask for a better patient experience.

Geoffrey Martin

My wife and I are so impressed by New Concept that we travel all the way from Cape May for our appointments. A great and friendly staff!

Leslie Venello

Wonderful experience! I am a long time 'avoider' of the dentist...and this place has changed my mind. Awesome, friendly staff with well trained dentists & hygeniests! My husband and I both love going here. Highly recommend!!!

Bill Yancey

Great team of pleasant professionals. Just a bit lacking in DIVERSITY

Linda Williams

On time, very clean staff are friendly

deanna slivinski

I was very nervous and scared to go to the dentist. Dr Brian Matthews and his staff were great. From the time that i made the appointment, walked in for my appointment, and met Dr Matthews and his assistants. They were all great and caring of my needs. I would highly recommend this office and their staff. Thank you for making me feel comfortable and at eased.