Reviews of Matthews Dental Associates (Dentist)

B Durkee

My daughter skyleigh has cp, and her last dentist had alot of trouble getting xrays we are new to delaware dr matthews had no problem and my daughter loved her as a mom i am glad we finally found a dentist as great as she.

Suki Campano

Dr Katie is so awesome..has lots of patience with children. Best dentist ever my son loves dr Katie. Worth my 45 min drive up. Her staffs are amazing, kind and great customer service.

Mckenzie Fragomele

When my daughter was 2 we started looking for a dentist. We went to quit a few places that just didn't make me feel good about them working on my daughter. We then came across Dr. Katie Matthews and went in for a check up. HANDS DOWN BEST DENTIST EVER !!!! The office was so kid friendly and the staff is absolutely amazing !! They are all so caring and loving. If any child should be afraid of the dentist it should be mine BUT nope she loves going to see Dr. Katie ❤️

Nancy Geoghegan

My family and I see Dr. Dan Matthews and his skillful hygenists for our dental care every 6 months. The support staff personnel are kind and efficient. We have been going for approximately 4 years now. I hear good things about Dr. Katie Matthews and her exceptional work with children.

Jing Qiu

I was referred to this office by my dentist for my 4 year old daughter, who has several teeth with big cavity. We went to a family dentist and then referred to Dr. Matthew because we were seeking second opinion about my daughter’s teeth condition. One tooth hurt when I brushed her teeth. But it took a long time for us to get our first appointment. I called in September and was given an appointment on November 1. After the x-ray, doctor Kattie said the tooth that hurt need to be removed. but she couldn't do it because it was under inflammation. She said my daughter needed to be on antibiotics for 7 days before her tooth could be removed. But when we tried to arrange for the next visit to have her teeth removed, the office said the earliest appointment was 12/28/2017, which was almost two month later. I didn't give the antibiotics to my daughter because I didn't know whether the inflammation would come back in two months. Plus she didn't complain tooth pain until I brushed that teeth. I decided to go back to the original pediatric dentist that my daughter had seen for more than one year, which is also closer to us. We got in very soon on November 8 and the doctor told us that she could take her bad tooth out on that day without any antibiotics. She said my daughter didn't need to have the antibiotics because her face didn’t swollen at all. I was happy I didn’t give my daughter antibiotics and agreed to have her bad tooth removed on that day. But before the doctor could remove her teeth, she needed x-ray. But we had done complete x-ray in Dr. Kattie Matthew’s office. So the current office called Dr. Matthew’s office to try to get the x-ray transferred. But Dr. Matthew’s office refused because they said they haven’t got the payment from insurance. That is understandable. SO I paid another x-ray out of my pocket for that tooth so that I could get the tooth removed. The current doctor did a very nice job in removing my daughter’s tooth. She didn’t cry at all. She was watching movies while the doctor pulled her tooth. She didn’t know her tooth was pulled until I gave her the tooth. While I was waiting, Dr. matthew’s office called me and said they could schedule us in sooner. I declined the offer and decided to do all the other teeth in current office since it is closer to my house and I think the current doctor is more experienced. Today I am still waiting for the release of the x-ray from Dr. Matthew’s office to schedule other appointment for my daughter. The current office told us to wait for one month. So I called the insurance company today to check whether the payment has been made to Dr. Matthew’s office. To my surprise, the insurance company told me that the whole amount had been paid on November 7th, one day before I visited my current doctor. I called Dr. Matthew’s office and request the x-ray. But the office said they had not received the payment from the insurance and refused to forward the X-ray to my current doctor. I explained to them that I had called the insurance company and my online account also showed that the total amount had been processed and paid to Dr. MAtthew’s office. The office said they would call the insurance company to figure out why they had not received the payment. After waiting for a while, I decided to call the insurance company myself to find out how can an office not receive payment when the insurance company said they had paid one month ago. I explained the situation and the insurance company said they did pay directly to the office’s account and they didn’t know why the office said they didn’t receive the payment. So the insurance company got the office manager on the phone too. The office manager of Dr. Matthew got on the phone said that she needed to look into the account and would get back to me. So I let it go and thought that they should easily figured it out. But I didn’t get any phone call or email from the dental office by the end of the day. I am very disappointed about my experience with Dr. Matthew’s office.

Chris Cameron

Office staff is rude and uncaring. Takes months to be seen.