Im giving Dr. Gosner 5 STARS but will give his office and some few staff 1 star only. Dr. Gosner was one the best dentist my kids had. I am amaze with how he makes his patients and their families feel important to him. He treats everybody the same on his care and takes his time to explain your kids' situation, their teeth problem, and why he has to do the procedure needed for your child. My kids feel so comfortable with him. Unfortunately, few of the staff on his office never made us feel comfortable. Some of them never even smile even when you greet them, some needs to learn how to properly talk and approach their clients since they are still implementing customer service no matter what. But that doesn't really bother us since there are people born that way. During the times when we keep missing our appointments, our family was on a deep personal, psychological & financial struggles due to a serious & critical health problem an immediate family member is going through. All I could say is sorry after receiving some intimidating calls from the office for not calling back and for the missed appointments. I can't just cry and tell them what was really going on. Its not that easy. No doctor's office ever gave us that kind of attitude due to a missed appointment. I still chose to bring my kids to them because of Dr. Goslee. So I tried my best to call back on time, be there on time, and be nice to them with no complaints until a day came when I missed an appointment due to an unexpected changes on my work time. I got very busy at work and forgot to call earlier to re-schedule my kid's appointments. Knowing how they are...I still called even-though its already only 5 minutes to their scheduled time of visit. So she told me that calling 5 min to their scheduled appointment doesn't help. She could only give me two separate days for my son and daughter to see Dr. Goslee. Thus, I have to bring my kids on different days instead of the same day because that's all she has at that time. She kept telling me that we may pay $50 each for the 2 kids since we had a no show, no call on our record already. That was the time when we were on our lowest point of our life as I mentioned earlier.So I kept thinking of paying a total of $100 for a missed appointment. And I totally understand her predicament since its the office policy and it's our fault- I cant deny it. However, the way how you say it to your client or the approach would make it totally different. All I could do is apologize, take a deep breath, swallow her words, and accept her offer. And that's the reason why we didn't show up on those appointments. I just had it. That's it. We will always miss Dr. Goslee.