Here we offer you the opinions of people like you who are purchasing the services of Kool Smiles Dentist (Dentist) in the state of Connecticut.
As of day this firm has a score of 4.6 stars out of 5 and that score has been calculated on 160 reviews.
You may have noticed that it reaches an reviews average is almost the highest, and it is based on a very high number of feddbacks, so we may say that the evaluation is very faithful. If people have bothered to rate when they've done well, it works.
As you know, we don't usually bother to place tatings when they are good and we usually do it only if we have had a problem or incidence...
This Dentist is included in the category of Dentist.
Had a great time at kool smiles today. Dr brown Is always friendly and nice and I look forward to seeing her each time. Jennifer is also a great assistant. Thanks everyone
I want to thank Latvia and the girls at koolsmile for doing such a great job with my daughter she has stage 4 cerebral palsy. And it's supper hard to deal with but they manage to do such a good job and so much patience with her
Great people friendly environment love Dr.holloway/shenna very friendly and helpful
Dr. Brown and Chadia were very wonderful today. They talked us through the process and gave us good tips on how to care for our teeth. Thanks so much.
The service was excellent and speedy... The dental assistant Ms. Yessenia provide great service as well as the other staff.. Would recommend to friends and family..
Gavin visit was awesome!!! I love Dr. Brown and Ms. Faye. Thank you!!! You're the best.
Dr. Hansen is so kind, compassionate, and patient. She is also fast, precise, and professional. The rest of the staff is exceptional too, Dominique and all of the others whose names I can't remember. After numerous trips here, I couldn't recommend more highly. The best dentistry office in NOLA!
Kool Smiles is an excellent choice for your family derntal needs. My husband was treated with the most attentive cade during his visit. Dr. Maharrey and his assistant, Taucia Evasns took great care of all of my husband's needs. I recommend Kool Smiles to you for your family dental care!
Shaneque (hygienist) did a great job cleaning my son's teeth. Great hospitality and very professional. Thank you!
Very unprofessional rude people both behind the desk and the assistants I don’t know if they just don’t like their jobs or what but if you are a dental office and your suppose to be working with children u have to be able to have patience with children and be a child friendly place not only that no one is on the same page I have been to this location 3 times and each time I go the information is different and all they say when I stated ok no one told me that all they can say is she gave you the wrong information or she should not have said that ok so how about you all have a meeting so u can be on the same page and all the information can be the same also their the only location that does not offer a payment plan big shocker all about money and no care for the people who u treat.
(Translated by Google) I like very much (Original) Me gusta mucho
I have had to take my son up there three times. twice for dental work and the third because after his dental work when we came home he cried for four days with tooth pain so when I called they made him another appointment to come back in and when we went dr. Moore had not done a good job with his filling causing it to break and and put my son thru hecj hurting really bad and dr. Graham didn't do anything but break it off even more causing him to hurt all weekend and then me having to go get him from school in pain with his teeth. when I called back and spoke to Avery the manager all they wanted him to do was come back in again and I told them no that it was a waste of time and that since they didn't care about my child I would find someone else to go to. so I advise against taking your kids here!!!!
The best experience ever that you miss da Veronica and dr yu
Ms shaneque Hygienist was great! Place is always clean, and smells nice in here! & Assistants are very pleasant!
Shaneque did really well on my cleaning
Deshanna i had an wonderful visit
Had the best time at my cleaning today. Dr. Decal was great and patient. Ms. Rita was great and patient and Taucia was the best her personality is so bubbly and fun
Dr. Arora and Jazmine were very nice and the doctor was especially patient. My daughter was a cry baby and they made her feel so comfortable! They were all so nice! Thank you!
I had a good experience at the Fall River office. I had a cleaning and my hygienist was Beth. She explained everything that she was doing and how I should care for my teeth, even though I don't like to floss.
I enjoyed my visit. Everyone was very nice, especially dia. I look forward to coming back.
Natasha was really nice and professional
Everyone is respectful, and We didn’t have to wait at all for my children to be seen. My children loves this place
A nosotros los latinos nos menosprecia y nos atienden de maneras diferentes que a otros grupos de clientes decepcionado
Love my visit. Dr collier and when a were wonderful. The sweetest dental assistant ever. I want dr collier shenna as my assistant again.
My experience with Ms. Kenya was good. She was very nice to me.
My daughter loves this office everyone is sooo nice!!!
Dr. Maharrey and Shenna is a very great team. I loved my experience at their dental service.
Cameron had two fillings done today by Joy Williams and she made him feel very relax and he was very comfortable in the chair.
My 2y old cries at every DR visit. At this place, they had my son laughing and smiling the entire time- surprised me! He cried once- when we had to leave, and for the rest of the week wanted to know if he was going back to see the dentist. They were packed with patients, and I still didn't wait too long. Everyone was very professional and helpful. I am so appreciative that they made the experience completely stress free! I highly recommend this place- it will be the only place I take my son.
My experience was wonderful as always. Dr. Moore and his assistant shenna was amazing. I didn't even have to go back roomif I didn't want to because they had it all under control
Dr. Aurora & Latavia.
Kids had a great visit today. Noel and staff were great!!
Dr Arora and Assistant Latavia did a great job Thanks guys. I would reccommend them to everybody.
I just love this dentist office! My two sons come here. Everyone is friendly and make sure the parents are comfortable every step of the visit. I also love that Kool Smiles are open on Saturdays! My Boys love it here, plus the play area:)
Kool Smiles is awesome! I'm a very busy college student and grateful they were able to work with my hectic schedule. Dr. Graham, Carlee, Noelle, and Misty were awesome workers. The whole staff is terrific! They made sure I was comfortable and took real good care of me! Kool Smiles is also affordable.
Thank you Kool Smiles for making my son feel comfortable! Natasha and Adele did a great job explaining what they were going to do which relaxed my son. They were so good they impressed my sons father and we returned the following week for his first dentist appointment in years!! Natasha and Adele also helped. They were wonderful and answered all of his questions!! Great staff!!
This place had my email and phone number, but never used either one to contact me for 3 years to let me know that I had a balance with them after my insurance was billed. Its also very coincidental that I never got their notice despite getting all my mail forwarded to my new address. Then 3 years later, about 1 week before the legal cutoff, they send my account to a collection agency, who didn't have a problem giving me a phone call to let me know...FYI, Kool Smiles, if you would have contacted me, I would have paid it! Thanks for messing up my credit report. Be careful doing business with them, and follow up a million times in order to not have this happen to you too.
Had a great experience here. First time in years having to have a tooth removed. Dr. Maharrey and Ms. Pam did a wonderful job. I was explained the procedure beforehand and was comforted and made aware of what was happening. After the procedure was completed, I was also given specific instructions for aftercare. No complaints here.
Great place for the whole family to get cleanings! My two year old isn’t always in the best of moods but the staff are always so resilient and patient. They truly make you feel like part of the family! I would highly recommend this office to anyone looking for great care !
I love taking my daughter here.. The staff is so nice and friendly.. The facility is always nice and clean and it never take long.. I love it. I will also make Kool Smiles my place for me to go for my teeth.. Grady did a wonderful job on my teeth. All the staff are always friendly and have positive attitudes.. Peace and Blessings
Thanks koolsmiles for all your hard work. You guys rock.
Everyone sooo nice there! I don't know who this doctor name is who did the work on my son's teeth. He was so nice to me. Thank you so much for all you have done.
Kool Smiles provides prompt, courteous and competent dental care for the whole family. Started going there with my son and then my husband and I became patients as well. If you have an urgent issue they will get you scheduled in that day or next..They have always been helpful and caring and understanding with even the most anxious patient (that would be me!). They even take RI Insurance...would recommend highly!
Doctor brown and chadia and Jamie was very nice and respectful and very kid friendly! They did a excellent job and was very understanding
Savannah & Ashley are great
The staff is so wonderful, I want to thank them so much fun making my kids feel comfortable here! THEYRE AWESOME
My kids love the staff and their friendliness .. thank u kool
Noel was very attentive. Thanks
Today I want to give Kool smiles a 5 star review. My family has been going to the Fall River location for years now and never had a problem. A few years ago my husband had some work done that was terrible. Needless to say he went in today unhappy and by the time he left he was very happy. I want to say thank you to Joe the manager, Dr. Malla, and Roxaine. The 3 of them were in shock at the horrible work the previous dentist did to my husbands teeth. Dr. Malla went right to work fixing it and she took her time to make sure it was done right. I am very happy that the 3 of them cared and wanted to help. Thank you so much Dr. Malla for being a great dentist. Thank you Joe for running the office and taking care of the long time patients like you should. Thank you Roxaine for being the best assistant a patient could ask for.
My daughter had a procedure to be done today by Dr. Brown and Pam. I can say I was truly satisfied with the service quick and they made her feel comfortable throughout the procedure. Great job
Taucia Evans was very professional and got us reffered us seen today.
Dr. Graham and Dr. Devall was very helpful and informative today. Brought kids for cleaning and they always are good with them.Noel is so fun!!!
The staff here is very friendly and helpful. Most kids are afraid of going to the dentist but my son looks forward to going there for his appointments. Everyone there is knowledgeable in their tasks they do.
I always have a great experience at Kool Smiles! I just love Christy, she is always so patient and friendly. She has what it takes to make the kids feel comfortable and special. I also love when Dr. Brown works with my kids. Thanks!
It was terrible my daughter had to go to get caps put on her teeth they ended up pulling 2 of her teeth then they told me chips covered then I got a letter in the mail that said it want covered because they didn't send any paper work saying she was getting any work done terrible she also had infection in her gums they didn't give her any antibiotics
My children and I have always had a great experience here!!! They always answer any questions I have and calm any fears!!! Customer service is always a big thing for me and they have not disappointed. I even had my wisdom tooth pulled and I have no complaints. My children and I absolutely love Dr. Brown. She has always greeted us with a smile, kind words, and created a very friendly and welcoming atmosphere!!! Ms. Sheriff is very sweet and very helpful as well. As long as they continue to provide their best service to us, we'll continue to support!!!
Kool Smiles Is A Great Dentist .. They Have Something For Kids . And Natasha Parker Is A Wondeful Worker And My Daughter Loves Her
Nurse Faye was so nice to me and she was considerate. Dr Holloway was the same. I recommend others to join the Kool smiles group. Service was fast and the workers were well organized
Dr Arora and Assistant Latavia do such a great job with me every time I come Keep up the good work Thank You
My local cool smiles is the best. Kid friendly, clean, personally friendly. They make you feel like they are your family taking care of their very own family member. I'm the parent and I even had fun there.
I recently made a visit to the Kool Smiles location in Fall River MA, to have a procedure done. Dr. Bonanno was fantastic! Him, along with the staff made my visit welcoming, comfortable, and efficient. He explained each step of the procedure step by step, which eased my anxiety overall. I would highly recommend him or any other doctor in this location for dental work. His leadership coupled with the attentive assistants made my overall visit an awesome experience.
My son loves the play area ...service is great and apointments are always on time
Dr. Gayle and Nawal were super awesome. My daughter was really happy during her filling. She did not complain at all. 5 stars highly recommend.
Dr Brown & assistant Charity did a great job !
Brought my boys to their cleaning today staff was great. Ms. Linda, Ms. Misty, Tonya, and Noel were the best!!
Dr. Erica Rose was my son's dentist and Ms. Shaun was her assistant. We were treated with an immense amount of respect and both, Dr. Rose and Ms. Shaun, ensured that my son and I were both comfortable during and after the procedure. The environment was clean and we were called to to the back to be seen in a prompt amount of time. I strongly recommend this location and this team to anyone with children! Keep up the superb work Kool Smiles of Northside Dr. Team! ~A highly satisfied mother~
Great staff and lobby with playground! Office manager joe is on top of things and recognizes patients and parents. Friendly and fun every time.
Every visit at Kool Smiles has been a fantastic experience. My teenage daughter had four wisdom teeth pulled at once several months ago and the oral surgeon was great. He said it no need to play with them she want have to worry with teeth while off in college. Today was no different; we went for our six month check up. The staff is professional and organized we were in and out in one hour which is another reason I like this office. I recommend Kool Smile for your all your dental services they accept children and adults.
Been coming here for several years for my dentist and just recently for orthodontics. Love the staff here, especially my ortho girls! Savannah, Tori and Tiarra who all work for ortho are patient and so sweet! Everyone’s friendly and always greet you when you come in! I’ve never had problems here, and usually they’re easy to call and reschedule if anything comes up!
This is an excellent place too send your kids...
My experience was great ms shantell was amazing she kept my daughter laughing and smiling so she wouldn’t think so much about what was going on she did a wonderful job but I will say my pervious experiences wasn’t so great at all but ms shantell gave me reassurance about why I chose kook smiles so high five to her and thanks again
I'd just like to say that Dr. Khadka and her assistant Latavia made my first experience at Kool Smile a pleasant one. They helped to ease my nervousness with their warm personality, smile and touch. I'd recommend Kool Smile for any one that is looking for an inviting dentistry office where the staff care about "YOU" as a patient. It was busy when I got there and thought Oh No I have a long wait, but it was exactly the opposite. You don't want nor need a wait when in pain and wanting some type of relief (yes, emergencies do arise and some may take precedent over you), but if you're informed and given an option that makes the difference. Thank you Dr. Khadka and Latavia
I enjoy coming to this office very much. I'm 18 & still come here! The staff is very friendly & know what they're doing. They are also very gentle & make sure you're okay throughout any procedure. My whole family comes to this office & we plan to keep it that way!
Jennifer is really great!!!! She helped me get school forms for both my children! Thanks Jen
thanks for sharing smiles day, Fran, Liz, & Clair. it was awesome!
Ms. Misty and Noel were awesome today with my son. He was really nervous and they made him feel so comfortable. Thanks!!
The staff is very nice.
My son got braces today. Tiarra and Ashley were so wonderful! They made the experience great. I was a nervous mom and of course more nervous then my son. They put my mind at ease by answering all my questions and explaining everything step by step. Thank you! You guys are the BEST!!!!!!
I love kool smiles for my kids, I never had a problem with them.
My 2 year old don't take well to adult strangers but she 's ok with the staff at the gentilly location. The staff is kind and provides you with the information needed to continue caring for your child's teeth properly. Front staff are very friendly and patient. Would recommend it for others children.
I had to change my appointment a few times online which was easy and successful. I got there and waited maybe 15 min for my daughter to be seen and the staff were very friendly and great and making my 2 year old comfortable. Also love the play area and the games they have on the touch screens.
I took my son to this dentist and he saw Dr. Collier Faye and they did awesome! My son got his teeth pulled and they did amazing! My son left the dentist in no pain at all.
Amy Taylor ,the hygenist that did my cleaning was amazing i would recommend her, and the rest of the team is amazing like Tempestt,Tiffany,and Carmen. Love them all.
Went back for a another visit today and I just wanna say first and foremost the two ladies that worked on my mouth today was a true blessing. Dental Assistant Carmen and Dr.Iniva smh I would give them both 5 stars "every time" they were very professional and made me feel at home. Just know I would prefer them to family and friends any day. Thanks again ladies and I look forward to seeing u soon OXOXOXOXOXO pain free I love it "SHOUT OUT TO KOOL SMILES" YOURS TRULY Neshirah Dennis
Love Dr.Malla and Stacy A. From Kool smiles who always do a great job
Doctors and assistants had zero patients for my six year old. Continuing to speak on how they were ready to go home when the appointment was set for 4:00. We didn't see a Doctor until 4:30 and my son need crowns. The doctor also asked my son if he would like the procedure done the easy or hard way then proceeded to obviously perform the hard way. Their expressions, attitudes and performance was extremely unprofessional and I wouldn't recommend this establishment to anyone.
Amy is awesome. She really takes her time with the kids. My youngest always has a rough time with getting her teeth cleaned, but Amy reassured her and made her feel comfortable.
I’m sure you have places that you trust and you go to them all the time. You know your kid is in good hands, so you always use that babysitter. You know they have the best cuts of steak, so you always use that grocery store. Well, that’s ‘how the Bridgeport Kool Smiles feels to me. I know they will welcome me and take care of me. I know I won’t leave in the pain or distress I came in. Let’s face it. Teeth are important. As a matter of fact, oral health is a great predictor of your life expectancy. I grew up without the best dental care and I have lots of issues to work on, and out of all dentists in CT, this is the place that takes care of all my needs. I bring my daughter here so that she doesn’t deal with any of the troubles I have. They sealed her teeth when she was little and she’s never had a cavity. It’s a happy place, that blows up balloons for her and gives her a goody bag full of stickers and toothbrushes and floss. The doctors, no matter who is on staff in Bridgeport, are innovative, patient, and kind. Let’s talk about innovative—they’re so comfortable with the work they’re doing, they can try different approaches to accommodate you. It hurt too much to get my cavity drilled and my teeth were too sensitive to cold yesterday, so Nawal moved to a slower drill without water. Another office tried to do this work and just quit; sent me home in pain for months. I’m always relieved when I leave Bridgeport Kool Smiles. I usually go grocery shopping next door afterwards lol. Just when you thought I couldn’t say enough good things about Kool Smiles, I’ve got one more. THEY’RE CLEAN. I’ve been going there for years now, and I see them sanitize every station immediately after they’ve finished. I wonder if they only hire OCD people, because these ladies are constantly cleaning and making sure you’re okay. They get stressed out if you’ve been waiting too long, even if you don’t mind. It’s clear. Kool Smiles of Bridgeport has set the standard.
I was really nervous going into the dentist to get my fillings but Stacy A. Did a great job and helped me calm down i am happy with my results of my teeth and the staff are super friendly :) thank you so much to this dentist office.
Love Kool Smiles .They are very nice and are excellent with Landon.
- Dr.Maherry & Shenna are some good working dentist they did my oral surgery
The wait was horrible.
i had to many tooth problems and as soon as i had the issues i walk into the clinic they had helped me right away and gave me the service that i had needed. when i seen how well that they had took care of me i went ahead and brought my son here as well and recomended my friends to bring their friends and family here also all i can say is kool smiles is the best dentist facility that will make sure that u and your family have a great experience.
Dr. Holloway and Faye were excellent with my child. They were very helpful. My son really enjoyed his visit.
I went to Kool Smiles in Fall River. And had my tooth removed. And the denial assistant Roxanne and the dentist herself were very good to me. And I really felt comfortable with them both. Thank you for taking care of me and keeping me calm at the time my tooth was removed. Thank you again to Roxanne and the Dr Malla. See you my next appointment.
Great staff !!! Always friendly
My experience with the staff at this location wasn't so good the lady called my daughter in the back with such a unprofessional behavior and she act as if she didn't want to be bother with us and our wait was very long after coming 30 minutes before our appointment it took over an hour to be called
Noel is the best!!!!
My surgery went great! Dr.Maharrey and his assistant Ms.Shirell did an excellent job. They made sure I was comfortable. Thanks so much!
I visited Kool Smiles on 8/4/2017. I enjoyed the people there..I'm the type of person that like to feel welcome, with that being said the staff on this day made me want to bring my 3 babies back, they weren't scared to talk and always had a smile on their face no matter what the question was and what they were up against.... It's more than a job to them....I can tell that is what they were born to do because of the passion and thrive..thanks a lot guys...special thanks to Dr. Brown, P.C. Devin, last but not least D.A. Chadia and Pam!!!!!!!!...#koolsmiles#ellisave.#getthere
Kool smiles on Ellis Avenue is amazing. The are friendly and fast. I had to change my sons appointment. Although, the representative didn't change it to the day I asked for the dentist office welcomed us as a walk in. My son was had two teeth pulled, he felt no pain, and we were out of there in an hour. We will definitely be going to Kool Smiles on Ellis for his dental needs.
If you hate your child and would like to punish them you couldn't find a better opportunity. My 4 year old had a broken tooth, the doctor was just awful. He pulled his tooth without numbing it!!! My baby was hysterical and sweating! He numbed it and went in for the root. This was the worst experience I've ever had, very traumatizing. Awful dentist!
I always try to do as much research before going to a health provider. I utilized my dental insurance through my employer and searched for dental facilities from the coverage of in-network providers listed and asked lots of questions. Who knew dental insurance and the way the financials work would be so puzzling & difficult to make more simple for consumers. I was fully aware this facility catered to mostly pediatrics, but they do minimal adult procedures. If you cater even to a small percentage of offerings for a specific grade of individuals, at least allow your facility to reflect some sort of professional and distinct areas to allow for such. The front desk staff were highly unprofessional and an 1.5 hr wait was superfluous. Sitting slouched, on cell phones, talking inappropriately and with no regard to discretion does not say credible or reputable in any way whatsoever. I found myself taking a lunch break from work of 1 hour to accommodate a 4 hour visit encompassing a visual limited exam, one X-ray, and no information other than the specific dentist I saw told me she would recommend a primary provider outside of Kool Smiles for dental to allow for a treatment plan and more catering to the age class I guess they, so lazily, say they cater towards. After 4 hours ( I called numverius times to ask questions and time frame was a repeat question letting me know I would not be kept more than 1 hr) of what I would call..."a pure waste of time...", no sign of professionalism, horrible and deplorable level of customer service and just an overall negative and heartless experience I had to go through in just 1 day, I found myself wanting to tell everyone I knew, not to go to this establishment. And not more than 2 months later, I found a statement in my mail for a session supposedly covered under 2 covered exams, I am charged $78.00. I've known and heard that dental facilities are well know to miscode items to increase revenue or just plainly do not imput correct codes for billing in general. I am not sure how well they are with children, but the scenery throughout the building says a lot. I had the worst experience and would never recommend going here if you're over the age range in which they cater to majority. I feel they should not take on anything other than pediatrics. I wish I could give negative star levels as that is what I felt when I left the building. The rest of my day was shot and I left having wasted 4 hours when i could've been told I shouldn't go here, would've saved a lot of stress, time, and overall concern to let others know via a review, that this was a CROCK!!! I hope for the sake of the community, others realize there are other reputable and affordable heath care providers if you only look! One saving grace was he referral from the dentist I saw, which led me to my new primary dental facility! They are amazing. Hopefully criticism will allow this place to revamp and provide better suited awareness for the general public and customer service will definitely change for the better! Unfortunately this was not the place for me and it took participating in the overall experience to find an establishment better suited for their clients. Maybe Kool Smiles would benefit a model like theirs.
My daughter is 9 years old.we love look smiles.They are the kindest people they really care.I wouldn't take her to anyone else.Kool smiles rock!!!❤❤
I have been going there for the past seven weeks and have had numerous procedures done since I started going there. They are great every time! Everyone is really nice and they try to get to know you, it's not strictly business with them. They are also very comforting by talking you through the procedure and telling you how good you are doing. Specifically, the last time I was there Stacy and Dr. Rue communicated very well with myself and one another, they were great. I would recommend anyone of my friends and family to go there.
Brought my babies today for a visit. Staff was great. Dr. Graham and Noel worked well to get my daughter's treatment done.
My kids have been coming to Kool Smiles for years and the experience gets better and better. The staff always greets us with a smile and explains the procedures so well to the kids. I appreciate them taking the time to make them feel special.
Had a great visit at Kool Smiles today. Was a little nervous coming in but Noel and staff were really patient and made me understand what was taking place. Thanks
I love kool smiles, their so great with kids. Auay,Roxy and Maria were really awesome today my kid had no problem at all she was so comfortable with them!
I enjoyed my visit to this Kool Smiles in Westland Plaza. Staff was very professional and welcoming. Dr made me feel comfortable. The lady that cleaned was a bit rough with cleaning and scraping but overall it was a good job.
Deshanna greeted me well when I came in....
Dr. Moore and his dental assistant Chadia were wonderful with my dramatic daughter. She normally cries and screams but she did great. He coached her through everything he was doing.
Thank you Natasha for taking care of all three of my children today and taking your time explaining the sealants. And how important healthy oral hygiene is. We appreciate you. This office is great with kids. My kids love coming to the dentist and now I see why. Such great staff and fun environment.
I love the place. Wonderful staff and very family oriented. My kids have never been so excited to go to the dentist.I no longer have to fight with them before going. Also great for mom and dad too!
The staff made my son feel comfortable and relaxed. Dr. Collier did an excellent job. Thank you Kool Smiles.
I had the greatest experience just now! It's been year's since I had been to the dentist and it's because I just don't like to go but having to bring my daughter in, I squeezed myself into the chair and was happy I did. My hygienist, Shanequa, was so caring and sensitive to my fear of dentists and it made me feel comfortable and my daughter was just as happy leaving. No cavities!
Recently my children were at their routine check up and i have been seen by this office for about 2 years now and everytime i come i am pleased with the service and the kind staff that makes me feel comfortable.my son had cavities to return for crowns and yessenia and Dr.Hanson were my help that day.the assistant calmed my son down and talked him into not getting into the strap board and completed his treatment.we will defiently return for our follow up
I love coming there when Natasha parker is there she's a good worker keep up the good work
i am very happy with kool smiles employees.. they are very kind and professional.. my son crys because he does not want to leave kool smiles..
Assistant Jazmine was very friendly, Dr. Bandela was great with my kids.
Yesterday I visited Kool Smiles for an emergency visit. The entire experience was wonderful from start to finish. The staff greeted me as I entered the clinic. The front desk clerks assisted me with every aspect of paperwork, insurance, etc. The office manager, Avery Sims, introduced himself and helped with the entire process. He seems to have remarkable rapport with his staff members. He was attentive to their needs as well as mine. I could tell that everyone on staff shares a mutual respect for one another and works well to benefit their patients. The dentist that I saw yesterday was also amazing. She took time to make sure that I was comfortable and at ease. She was very delicate in examining the area of concern and worked efficiently to make sure that I received relief from the pain I had been experiencing. She also explained the problem in detail, gave me instructions for follow-up care, and encouraged me to return if I had any other continuous issues. I am so pleased with my appointment with Kool Smiles and everyone that works there. They definitely made me feel welcome and got to the root of the problem, literally.
Well this is not my first time there and I could say that the last time I was there, I was OK with the service, but this time I cant believe what happen, I when in as an emergency walk in with an appointment to get a tooth taken out because it was loose and I had a lot of pain. they took an xray and then told me that the tooth had to be taken out, but that I had to come back because the doctor that pulls teeth was on vacation. They event told me to look for another dentist if I didn't want to wait. I will not be going back to Kool Smiles, neither will I ever recommend them again to anyone and will let everyone I did know what happen.
Shaneque was very professional and nice. She was as gentle as possible and talked about what she was doing and educated me. She was Kool
I came to Kool Smiles for a cleaning today and surprise to find out I had cavities but Jennifer was friendly and nice and so was Dr.Dr Holloway and I will be coming back soon
Due to extremely unique circumstances Joe, Roxanne and Dr Malla were more then accommodating and worked their hardest to help me quickly resolve the problem. I can't thank them enough!
Came to kool smiles today for my daughters visit. Staff was extremely great and attentive. Noel made our day
Great job !!! Thank you so much Christy and Dia with my grandson Chris ! He felt comfortable and even went back by himself ! THANK YOU SO MUCH !!! We will be back !!
Dr. Brown and Clair did a wonderful job on my fill in
My kids had an appointment today with Dr khadka she was very friendly with all of us. She answered all of my questions and concerns.the staff are always friendly as well.always a good experience at Kool smiles.
VALERIE IS THE BEST ASSISTANT HELP THERE AND I APPRECITATE HER ALWAYS GOING BEYOND AND ABOVE TO MAKE OUR VISIT AT KOOL SMILES VERY PLEASANT. MY DAUGHTER HAVE TO HAVE ABSTRACTION SURGERY AND SHE FOUND A OFFICE FOR US TO GO LOCALLY AND WE GOT A APPOINTMENT TODAY FOR MONDAY RIGHT AWAY BECAUSE VALERIE TOOK THE TIME OUT TO HELP US. ME AND MY FAMILY WILL CONTINUE TO COME TO KOOL SMILES BECAUSE OF HER PLEASANT SMILE AND HELPFULNESS.ALL THE DENTIST DR.S AND STAFF IS AMAZING.
My daughter got a filling here and the way they went about restraining my child made (the hood side of ) me want to punch the dentist in the face . The only reason I didn’t was because I wanted to comfort my daughter after that horrible experience and not go to jail. This is not a good dentist for children
Dr. Arora and her assistant was very nice today
I had an amazing experience at Kool Smiles today.! My kids and I felt so comfortable n safe and also Dr. Brown, Dia and Val was so nice and helpful!
I brought my five year old to the Fall River location for the first dental appointment. I was apprehensive because we tried having him see our normal family dentist a year earlier and he wouldn't even open his mouth. The environment was kid friendly, putting him at ease and distracting him. When it came time for cleaning and X-Rays, our Hygienist Cheryl B was amazing. She said all of the right things to get him to participate. She even wrapped tissue around the bite wing mouthpiece used for X-rays because my son refused to clamp down due to it "feeling weird" and he didn't want it to touch his tongue. When we got home, he asked me if he could use his new floss. Thanks Cheryl and Kool Smiles team in Fall River for making a kid's first experience a great one!
caring workers
It was great for my first time I have an up coming appointment again so let's see I like the place the were great team from trying to explain me what I have to do I have a big gap I wanted to close it it is way too open like I'm missing a teeth
Ms Noel and doctor Terry and staff was very awesome today. We had a wonderful experience
Very fast Dr.brown and Ms.pam was very nice and patient and friendly with my daughter
Dr. Collier was so great and pleasant and she had my daughters checked up and out quickly. her assistant Clair was very polite and informative as well with my two daughters. I would totally recommend Kool Smiles to anyone. Great Job ladies keep up the good work!!!
Mann great service didn’t feel a thing! They did everything I asked, I felt very comfortable, I want Ms. Jakita and Dr. Maharrey to work on me everytime! Give them a raise!!
I personally have not had a bad experience at Kool Smiles. My children love the environment and because of it, they don't complain about seeing the dentist. I personally had been waiting on an approval to have some work done for literally 2 yrs with other practices. I went into Kool Smiles with pain and they directed me in the right direction. Most of the staff is polite, friendly and professional.
When I was little I use to be a patient and I enjoyed my visits my mom works there and I really enjoy her working there cause she loves helping the kids her name is DeShanna Martin
Had a great experience today,Dr.Pursley and her assistant CHina was so patience with my kids
The doctor who pulled my son teeth did great. I love the availability the office has because I work late. And I like late appointments. They are very nice when we come.
My children and I love Kool Smiles! The staff members are always kind and friendly, as well as prompt. My children had their appointment yesterday, and it was awesome. The work they had done was simple and the doctors made it quick and easy for all three of my children. I am so glad I chose Kool Smiles for my children and I am so thankful for Dr. Moore and his assistant Justin! You guys are awesome!!!! See you in six months!
The staff at the front desk are very rude they act like they don't want to be at work if they don't want to work they need to go home!!
My brother came to Kool Smiles November 18 for a cleaning and I enjoyed his visit. When I walked in Mrs. Tammie greeted me with a big beautiful smile. The doctor (Dr. Sutton) was very nice, quick and was always smiling with every patient.. Laneka the hygienist gave my brother some very important information about flossing and taking care of his teeth. The assistant Andrea was nice and on top of her A game with X-rays. This was a great experience from the front to the back of the office.
We were there today 07-14-17 and my granddaughter received braces. The ortho assistant, Brittany Grenier was so special and great with her. Thank you Brittany & Kool Smiles. I would rate them a big 10.
Dr. Sutton and Ms. China did a wonderful job on my daughter's teeth today. Thanks
I really did not like the service here I came in to see if they could take a look at my insurance to see if they where in-network and the lady was not so helpful, neither did she try to ask any of her co-workers to help. When I asked about the prices she stated that she could not tell me unless I made and appointment and that she did not know the prices, but long story short I will not be going back. Good news I did find a dentist that was more informative and helpful!
My experience today was great, one of the best so far. My doctor was Dr.Sutton and Ms.China. I would recommend the two to anyone and hope to see them again next visit.
Dr. Jones was very nice and professional. Her assistant, Taucia, was kind and answered all my questions about my procedure. Great Place!!
Ms China, and Dr Sutton where very pleasant and professional they took care of Tiffany in a very timely manner.
The staff was very friendly. Dr.Sutton was wonderful as always. The dental hygienist, Lyndsey, took her time, was very patient and friendly with both my daughter and me. We had a not so pleasant experience here about a year ago with Dr.O, but since changing to Dr.Sutton, my little girl is finally starting to overcome her fear of the dentist.
My experience with Kool Smiles was great. Dr. Sutton and her assistant Andrea were just amazing. I'm happy that I found a dentist that both of my kids enjoy going to.
I visit Kool Smile today and it was the best appointment! Dental Assistant Justin was awesome!... He calm my daughter when she was scared and ended up making her laughing. When Dr. Dursly came into the room she was nice and energetic. Dr. Dursly and Justin worked as an team. They was perfect with my daughter and involved me with what they was doing. Words can't explain my experience but I am happy plus my daughter has an smile on her face.
They was very nice and sweet thanks to Mrs.Chrissle, Mrs.Terrie,and Mrs.Laneka
Very professional place of business & Sherita Addison made sure my wife was accommodated & comfortable being pregnant and all that really meant a lot....
I had a great experience there, my daughter loves this place. She was comfortable and smiled the whole time she was there. Kaylor and Dr. Moore were awesome.
Dr sutten and Andrea were great today
I had my second time visit with my children by Kool Smiles. We waited again almost 1,5 hour until we got in for our appointment. The dentist service itself was good and the ladies were very nice, apologizing for this what happen . Sorry Kool Smiles ,but we are going now to another pediatric dentist.
Dr.Sutton and China where very friendly. They made sure my kids where OK at all times.. They took VERY GOOD care of them...
Serenity & Dr. Roark are so sweet and they're very gentle.
Thank you so much to Ms. Desha and the entire Kool Smiles team!!! Each little princess that attends the 6th Annual Daddy's little princess dance will go home with a new toothbrush to help keep those princess smiles beautiful because of your generosity!!! Thanks for all of your help!
Friendly service and atmosphere; Dr. Roark and China
China and dr sutton made my daughter feel comfortable and were very professional
Very pleased with my service! My son absolutely loved Sherita Addison and I will only be back when she’s working! It’s because of wonderful staff members like Ms. Sherita that make a business so great. Nice work!
I like to thank dr roark and mrs Andrea and kool smiles for the wonderful services and work they provide for me while i am here
The visit was wonderful, the dental assistant & dentist did excellent work for my daughter. Dr Pursley & Andrea
Showed up to my appointment and dentist is not there. Would not let me reschedule at the desk. Would not return my call after several attempts to contact them and leaving messages. Would never use the again.
Dr. You and Frania were so friendly and kind from the moment I was seated to the moment I walked out the clinic. They were so considerate and concerned about my well being and were constantly making sure I was doing just fine. For anyone looking for a kind loving and caring Doctor and DA, definitely ask for Dr. You & Frania!
Dr. Moore and Andrea really did a wonderful job taking care of my baby during her first ever dental work experience. She had two extractions and a cap and they operated like a well-oiled-machine all with the sensitive care that you want for your child!! Thank you!
1. It's 9:06. Our appointment was at 8:30. We just got called back. Why are they behind? Stop overbooking. My time is also valuable. 2. Very long wait today. 40+ plus minutes. My appt was 9a.m. and we got called at 9:43. Really nice staff, but to be that far behind early in the day... overbooked?
Excellent job Dr sutton and Andrea!!!
Some of the staff is very polite while the rest is very rude, as if their only purpose there is for a paycheck. The waiting area was very kid friendly but the bathrooms aren't very clean. I will not be going back mostly for the reason that they try to do unnecessary procedures. They took X-rays of my 6 year old daughters mouth and noticed a very tiny cavity in one of her bottom teeth and tried to tell us they need to cap it. Caps are for very distorted damaged teeth. Hers are VERY well taken care of so I took her to 2 other dentist for 2nd opinions. Both offices told me that is not needed. Maybe a small filling but recommend not do anything to it for the next 2-3 months because her adult teeth are already coming in under it. So it'd be a waste of money & time to fix something she is already about to loose in short time.
Today I had a great experience China immediately came out and got me she and Dr.Roark was very nice and she explained everything to me very patiently.
Dr sutton Mrs andrea were great doctors
My nurse was Jaime Baggett, and was very welcoming and hospitable. Dr. Tara Pursley was knowledgeable and kind and took the time to explain my upcoming procedures. Good team at kool smiles.
Excellent service from Dr. Sutton and Dental assisant Andrea!
I had a great experience at kool smiles.All the doctors We're nice.I will come back again
I called for my girlfriend she woke up in severe pain today, seen kool smiles happened to be the only dentist open. So I called to see if she could get checked out and the VERY RUDE lady at the desk asked if it was a child I said no mame it's my girlfriend she rudly says "we aren't seeing adults today" I said ok could you refer me to another dentist who is possibly open and before I could even finish my sentence she hung up on me..very very unprofessional I know alot of people in this town!! you all have been very disappointing as I have also been told by many many people whoever is at the front desk needs an attitude change quick!!!!
This is an amazing place to take your kids to get dental work. They are so nice and sweet. My kids had a great time.
My kids really enjoy there visit at dentist.
employees are very patient and respectful
This was great I usually hate the dentist but I must say this is my second awesome experience.
Very friendly courteous service in a timely manner...very happy with this group of professionals
This place is great !! my kids like it . i have no complaints
They suck, I had a clean in February and they call me at least 3 times a day since February until now, to get a clean, but I already had one. Also, they told me I have to get my wisdom teeth out and they made me an appointment for April 6th and they call me April 5th to tell me they need to reschedule... I called Kool smiles to see what time I need to go in on may 18 and they told me that I never had an appointment.. they have been lying.. they suck
I had a very good experience... They made me very comfortable and calm. Dr Maharrey and his assistant Faye are very funny as well as very professional and I would recommend my family and friends.
My experience was great Shaneque is good at what she does, she in forms you of the problematic areas and explains to you how you can prevent any further problems. With me she went over and beyond and referred some products I can use for my teeth. She made my trip to the dentist very easy thanks again for the professionalism
Dr. Brown Pam they were great and very nice.
I have a good visit and Dr.Moore and he did a great job on my son and Dia did great job
My son had to have alot of cavities that needed to be filled. He was giving an appointment the same week. They were able to fill 3 to 4 teeth every appointment, making my son feel good about not having to come back and fouth for a month, his mouth was completed in 2 weeks. He felt no pain during his visits and they took care of him in a timely fashion everytime.
I really enjoy my procedure, i was nervous at first.. but Amanda really calm down, talk me through..& then with maharrey he was a gentlemen to me, very loving people to be around. I appreciate them for getting me through.
MY KIDS LOVE THIS PLACE SO MUCH.. THEY COME IN AND LEAVE WITH A SMILE.. THE DOCTORS HERE ARE AWESOME. MY KIDS DO NOT CRY WHEN GETTING THEIR TREATMENT DONE.. WILL COME BACK TO KOOL SMILES FOR EVERY APPOINTMENT..
Yesterday my son had a appointment at KOOL SMILE in Gentility, New Orleans la while my son was getting work done I took sick. It came out of nowhere. i was very weak and dizzy and threw up. they were so helpful to me and my son and i really would like to say thank you.
Dr.Brown and her assistant Ms.Shameka were tremendous with my daughter. We will definitely be coming back to kool smiles. You guys are great
Dr. Maharrey and Pam made my visit absolutely wonderful! They both were so professional and funny! I would definitely recommend to everyone! Thanks again guys!
I loved my 17 month baby's first visit in New Orleans, Gentily Blvd office. It was quick except initial form fill-ups.
Love you games
Mrs. Noel and mosey was so nice. I been coming since dashia was 2 and she is now 11. She still loves it here and always look forward to coming. You guys are the best.
Hated absolutely everything about this place they are very unprofessional ! I had a root canal done at aspen dental which was perfect just couldn't afford the crown so my grandfather took me to Kool smiles. Well the first time we went I just got a cleaning which took ten minutes which is actually quick for a cleaning . We then scheduled my crown so we went in on the date and they told us they can't take is because the dr wasn't there ? Like what do you mean the dr isnt there your the one who scheduled it !then they tried saying I have a lot of cavity which I don't because aspen dental told us I had just one! Money hungry people ! So we left unhappy . Then go back for the crown again they didn't even numb me enough I felt everything which hurt ! Mind you this is just a temporary ! A week later it falls off now I'm in so much pain ! We call for an emergency appointment to just put the tempory back on , I go in then they told us again they can't take us because the dr isn't there !!!! Like do you not know when your head Dr's are gunna be there ? So now im sitting here with no tempory typing this im a very unhappy consumer ! DO NOT BRING YOUR CHILDREN HERE ! They will just try to get all your money
Worst office ever. The girls behind the desk are beyond rude. They try to argue with you because your asking questions or trying to make a payment. The service sucks. I wouldn’t recommend this office to anyone. My kids will never step foot in there again.
Brought the kids for their visit today. Staff was great. We love kool smiles
Dr. Aurora & Latavia
Dr.Roaik & Mr.Derrick were great helping me. I don’t usually like going to the dentist but they made me feel comfortable and calm while getting a couple fillings. They are both kind and friendly.
This office has completely changed in the past few years. I went in and was greeted upon entrance. The manager gave me all the information I requested. Thanks koolsmiles. Great new atmosphere.
Very good with making the children comfortable.
I highly recommend Kool Smiles & after having my first appt there, i will definitely request hygienest, Shaneque, in the future...she was awesome!
I came to this place to get a tooth taken out. When we were done she took out 6 teeth that she wasnt supposed to, she didn't even notify me about what she was going to do before going into it. I still have the tooth that I wanted pulled out. I wonder if im the only one that this happened to.
Good
My 3 year old child is developmentally delayed and he is also non verbal so he screams a whole lot. At the Gentilly location they treated us so nice and i couldn't thank them enough for being so patient and kind to my son. I really loved their attitudes, even the younger assistants.
I always have an amazing experience there when I take my kids I never have a problem nakeiya is awesome my kids love her
I had a cleaning with a nice lady by the name of 'Christy.' We had a nice conversation about school and life and a few good laughs- overall good time!
Friendly staff, described and prepared me for procedures. very gentle care!
Dr Arora & assistant latavia was fast and professional!
My experience was good.Kenya was very nice and kind and she did a very good job.
Great service by Dr Amy loved the entire place. Great staff polite and nice. Emi and valencia nice people as well
Very helpful for: Tyrell & myself. The way of saying "that" right word\s too put us at ease* before, during &after. Professional ways \ children ways of going into details
Mr Grady was great with my child as he cleaned her teeth.. Our experience is always great ms. Faye and ms. Clair welcomes us and gets us to the back , giving my kids just enough time to play ... Thank you guys so much
Tricia Evans's
I absolutely love the way that Dr. Moore and Nurse Shameka handled my son today? I have never saw a dentist and nurse more gentle and kind. They used all sorts of soothing methods to help my 5 year old relax. My son got 2 crowns and a baby root canal. So imagine how things could have went ☺️. I came in two weeks ago for my son to get 2 crowns and he was slapped in a board, and the Dr didn't explain anything she just went to work, and my son cried the whole time (I hated it) and I was skeptical about bringing him back. Thank you Dr. Moore and Nurse Shameka! I will be requesting the two of you from now on. You guys are the best!!!!! Kool Smiles on Ellis Avenue in Jackson, Ms ROCKS!!!!!
My kids love kool smiles they are always nice and professional .,Mrs.Natasha Parker was very helpful with everything we needed...Thanks Guys...See you Soon!
My son has been bothered with his filling continuously falling out of one of his teeth that has a crown so after taking him to another dentist that wanted to refill the filling for the third time but my son was in pain so I made him an appointment at Kool smiles and from the beginning the visit was great...receptionist where very friendly and helpful...Dr. Collier, Jennifer and Charity where very professional and made my son as well as me very comfortable and important...I highly recommend that any one needing a dentist this is the place to be and me and my kids will be switching dentists for our next and continuous needs
Just moved to this City couple months ago , this was my secound visit there with my daughter and Dr.Schafft and his Assistant Natasha they are best , great time , my daughter loved Natasha she’s amazing doing a great job there .
Kool Smiles is the best dentist for children. The staff is friendly and makes kids comfortable. Excellent service..
I brought my daughter in last week and had a great visit
They are some real nice people they make you feel welcome.. I love the work they do my mouth is better now every sense I've started going there.
The dental assistants are nice. The dentist was not really talking to us, just kinda looked at us for 5 minutes and left. Then the checkout receptionist was on the phone the b whole time, didn't talk to me. Then just handed me an appointment card without even asking if the day or time was ok. It was my son's first time there and they did nothing to help me know what to do. I only give 3 stars cause of the playground in the lobby.
I had the same dentist as before and everything went very well.
Dr.Brown and her assistant Jennifer did an amazing job with my son!! We will be back excellent customer service
I love the atmosphere. Dr Graham and Dr. Baines did a wonderful job. The Dental Assistant Tonya Boles was phenomenal. And the staff was an excellent experience will come back.
I have been taking my boys here since it opened and today was the worst experience. I came 10 mins late due to traffic, the receptionist had an attitude, waited almost an hour because assistants were standing around joking and giggling (very unprofessional). Not only that, but the dentist had to yell to get their attention.
i brought my baby in for a appointment on Friday and she had so much fun. She was really excited about seeing the dentist and the staff kept it going. I was a little late and couldn't find my insurance card. Shevele at the front desk was so polite and said that she would help me. I'm glad we chose this office.
Dr. Brown and Faye it was great no problems.
The wait time was TERRIBLE!!!! We had a 2:00 appointment time and didn't get seen until 3. Once in the back they rush you through your visit.
The staff were friendly and answered every question I had. They took great care of my child and I'm glad to say that she had an amazing first dental experience. I definitely recommend this office!!
Had a great experience with doctor Khadka and her assistant Jazmine. They were very professional and helped to calm my very nervous daughter in getting her cavity filled. Beautiful work, fast and efficient... love this place. Will recommend to everyone!
Kool Smiles has been servicing my kids for years now and I have been so happy with them. Great service and great atmosphere for families. Would highly recommend others to this dental office.
Carlee was kool
Great experience with Dr. Arora and her Assistant Jazmine!!
This visit was most excellent. Dr. Malarkey and Taucia Evans were excellent. Took care of everything in a fun professional way. Deshanna Martin was very helpful with paperwork and other stuff
My first visit to Kool smiles was awesome and my daughter loved it ! We will definitely be back to see Shaneka she made my daughter smile and feel at ease during her cleaning.
Had a wonderful experience. Dr. Khadka took very good care of me. Her assistant was awesome, they gave me V.I.P. treatment. Keep up the good work.
Oh my goodness... ms Faye and dr.maharrey was great. My procedure was quick and easy. I was very relaxed during the entire procedure and Jennifer was also very helpful
Dr. Moore and Tonya were absolutely FANTABULOUS!! My 7 year old went in for a checkup and cleaning. Little did we know that one of her baby molar teeth had an inside cavity that was just about to abscess. Dr. Moore explained all that he was going to do with the tooth to have it come out. Tonya was just as perfect with asking if my daughter wanted bubble gum or other flavor gas. No pain was involved during or after. For having to have a tooth "helped out of the mouth" this procedure was painless!!!
Charity and Dr. Brown was awesome with my little boy! They made him feel very comfortable!
My visit at Kool Smiles was wonderful. Dr.Halloway and Ms.Pam were very nice and did a great job doing my cavity filling during visit at Kool Smile thanks and have a bless day and thanks.
They only helpful people are the receptionist at the front desk. My appointment was at 8:45 and we didn't leave until 10:45. Nobody seemed to know what they were doing. They told me after the visit was over that they did not except my dental insurance. We will never be back.
My name is Elijah Stevenson and I visited the office on April 16th. I had the pleasure of meeting the Dr. Victoria Graham and her assistant Taucia. They were both very informative about my treatment and friendly. I love this place!!!
My daughter catheryn had a clean up w wendy a wonderful hygienist n we will come again requedting her. for sure.
"Kool Smilies, has the best dentist and dentist assistance. I moved from Los Angeles 5 year's ago and bought my daughter here and I have No complaints.. Keep up the good work ☺
Great job Amy and Noel always a pleasure!
Look smile is the best and I love it here❤❤ It's fun when u wait u can play games
Shameka was very attentive her and Dr. Holloway did a very good job with my son. I was afraid of him having to have teeth pulled but they made us both feel comfortable. Thanks you guys and thank you Kool Smiles!..
I really enjoyed myself at look smiles. They made me feel like family. Plus the care was awesome. They calmed my grown woman fears. Shameka Ervin was pleasant the whole town. She assisted Dr. Brown well. Plus Dr. Brown git a laugh out of me. Thanks you guys see you on my next appointment.
Ms. Pam and Dr. Moore were very good at explaining the procedure to me and my daughter.
I have been to many dentist offices around New Orleans and I have to say this is the best kid friendly office I have ever encounter. The dental assistance interact with the children and explains what's going on today with the their visit. There's one Dental Assistant who I notice that's great with children and also willing to help her name was Jill Coleman. When I was there with my children I notice she was moving around a lot helping with front area and helping other dental assistance. She also explained to my child what she was going to do and ask if they had any questions I was also ask. . KOOL SMILES IS THE PLACE TO GO
Thanks for lip balm. The staff was so nice. Claire. Lasheena. Fran. Thanks
Place is horrible I will never recommend anyone here. All they are is money hungry ass holes that will juice the state for everything and won't even fix nothing
So excited my kids had an awesome visit. What a great team here at kool smiles thank you.
Shanegue is wonderful..! Thanks.
Me encanta kool smile siempre salgo satisfecha hoy me hicieron limpieza shaneque (hygienist) thanks u me gusto buen trabajo
Hello I am the parent of Rihanna Hughes-Rainey. My daughter and I love Kool Smiles and their staff. You all are very professional at doing your job and you all go beyond the call of duty making sure each patient has a very excited experience. I will also HIGHLY recommend you all to my family and friends. I wished they had a Kool Smiles when I was going up, this would have made a difference in the way I feel about dentists. You all Rock!
My daughter got a filling done today and I coukdbt have asked for a better Dr. and assistant. so thankful
Dr. Mayfield was excellent. We had a great experience. Would recommend him highly!
Very nice place.. Everyone was friendly and knowledgeable. Great atmosphere for kids as well..
Taucia did a wonderful job with my kids today!!!
Dr. Bandeli is a great dentist very good with children..
The staff is really friendly and my children love going there
The staff was able to see my daughter within 45 minutes and have us on our way within an 60 hour.
I would like to say thanks for taking the time to work with my daughter because of her anxiety y'all are the best I would like to extend a special thanks to Dr.Moore, Mrs Nole, Mrs Misty, And Mrs Latavia y'all will never know how much I appreciate the time u took with her to help her relax and enjoy her visit thanks from the bottom of my heart.
Good dentistry.. I love Kool Smiles records follow you wherever you go...
I love this office the staff is very helpful and friendly
employees are very patient and respectful
Last time going there for my younger daughter, I had a an appointment for 4:15pm, arrived at 421 since I am rushing from work and picking up 2 kids to go there. I sign in and a few minutes later the front desk calls me up to tell me that the dentist will not be able to see us today since they are backed up. I question why I wasn't called ahead of time so that I didn't waste time going there in the first place, she cuts me off by also adding that I arrived at 4:22pm when my appointment was at 415 and that the call center should have not made my 415 appoint since there last appointment is at 4:00pm. Terrible service to add that I've also waited a lengthy amount of time before and eventually rescheduling other appointments.
Charity and Doctor Hollway did a fantastic job on my little cousin.
Thank you dr malla and melissa for a great time at kool smiles!
I had a great experience at koolsmiles, the staff were very welcoming and kept me well informed of what was going to be happening at my appointment. I highly recommend this office!
Kool Smiles in Tupelo,Ms has been providing excellent dental care for my family for years!! The staff is friendly, and the service is timely. They provide entertainment in a safe and clean environment for the little ones to keep them calm, and detailed reports for the parents. I would recommend Kool Smiles for all your dental needs. Thanks!!
Another great visit! I almost fell asleep in the chair. Dr. Collier and Shirley August were wonderful. It was so quick, I was always comfortable and although I was numb I can tell they both were very gentle. I can't say enough good things about this Kool Smiles. Thank you again for a wonderful experience.
Jennifer is a great Assistant. She is very smart and answered all my questions. Thanks Jen
I took my 4yr old son here about 2 weeks ago and they are absolutely amazing!! After having an awful experience with another dentist in the area about a month before that my son was petrified of the dentist but in just 1 visit to Kool Smiles Stacy completely changed that. She made him feel comfortable and took the time to explained everything she was doing in a way that he could understand. Now he loves the dentist and is always asking to go back and see Stacy.
My family and I have been getting our dental examinations done here for many years now. I never had a negative experience here, and the staff are always helpful and friendly. I recommend this place for anyone to come and experience.
I believe the service at Kool Smile is excellent, very comfortable and plea sent place.
Last night at a drunkard brawl I lost half a tooth
Waited an hour and 15 minutes before my child was seen. Everyone was nice and professional and surroundings appeared to be clean and sanitary.
Thank you so Much Natasha and Melissa you ladies did such an awesome job today great teamwork and fun while my kids got the cleanings done. Thanks again my kids loved their Cavity Free Certificates at the end. You ladies really made them feel special.
I'm 60 yrs old. I, like alot of people my age, were traumatized by the "state of the art" of dentistry as a child. Kool Smiles understood what had happened to a generation and dealt with my apprehension and insecurities. I had THE MOST WONDERFUL experience ever in a dental facility. I urge anyone that has an insecure child or adult to go to Kool Smiles.to keep that big beautiful smile!
horrible service STAY away from this place if it aint one thing it’s another from this place, really should shut these places down! horrible service
Great service and friendly atmosphere.
They are so slow. Sat there for well over an hour and only 2 children had been called. Whenever the nurse finally did come out to call other children she sat and talked to the ladies at the desk for 10 minutes before calling her paitent. It always takes an hour or longer just to get a cleaning done. No matter if there's 2 cars in the parking lot or 20!
Always a great experience here at Kool smiles. Thanks for going above and beyond and accommodating me with my work schedule. Great team work and they are always efficient.
I brought my child for an emergency and Dr. GAYLE'steam was awesome. That were very helpful and just on point. They are the best! Blessings for them!
Great experience. Shaneque the Hygienist was great with my daughter! The kids love coming here!
had the greatest experience at kool smiles today❤️ told me alot about my teeth
Jazmine was so nice to my daughter, even though she's only 5 Jazmine made sure she explained everything she was doing to her and that made her even more comfortable. The office manager Courtney was also a sweetheart she made sure both of my daughters got treats before they left even though only one of them was being seen. Definitely a good team!!
my visit at kool smiles was the best I've had yet the dental assistant Dia was awesome and explained everything perfectly and Dr. Moore was hands down the best
This is an awesome place, especially for kids! They have a play place and 2 touch- screens with several games! They offer braces after they've taken measurements of your mouth, or if you don't have the correct overbite.
Staff was very nice especially nursing assistant Ms Pam very nice lady
Charity and Dr. Brown were very polite, , and curteous my daughter had a tooth pulled and it only took 10 minutes. There were no long waits and I was educated by them on every procedure and step that was taken today. Kook Smiles is the place to go for all your dental needs.
I saw DR. Brown and Dr. Pam they did awesome on my fillings for my cavity and I can out with no pain at all my mouth is numb and it's fun having my mouth numb it's cool
I enjoyed my service at Look Smiles today. I have been going to Look Smiles for four years now. My Dentist Assistant Dia is very professional, sweet, and give the best dental health advice.
Wendy a hygienist I've never seen here before is the most professional on point hygienist. She was polite, informative and listened well of my dental concerns, having answers for all my concerns. I been attending this location 6 years. This hygienist would make a perfect candidate for in-service training for everyone in the dental department including the dentist can learn from her level of care for patients. Thank you Wendy!
All the people who work there were awesome with my baby boy and thank you Stacy A. For making my son as comfortable as possible for his first visit ☺
I would like say that I haven't had a better experience in my lifetime when going to the dentist. Dr. Buckneer, Dr. Maharrey, and Tonya were very professional and caring when I went to have my extraction done. I would like to thank everyone for being so nice. I will recommend anyone who needs good dental work done, where the atmosphere is calming and relaxed, go to Kool Smiles in Tupelo, MS.
Came in for an extraction and was nervous but Dr Maharrey did a real good job. His assistant Sheena Smith was very sweet and comforting. She kept me with full of laughter. They both are great team players.
Always a very good experience. Wait times are not unreasonable and the staff is very professional.
It was awful. They lost my grandson's chart and we had an appointment at 4:15 and wasn't seen until almost 5:00. Only to have to wait for the technician because they only had one at that time to clean his teeth. I had to fill out all the paper work again. Not happy!
All staff memebers are professionally skilled and super helpful great place to being your family to get serviced.
Dr. Baines and Taucia exceeded my expectations in every way! Fast, friendly, professional!
Very friendly staff and great quality care for not only for kids but for the entire family. My kids look forward to seeing the dentist. Thank you Kool Smiles!
Doctor brown and the asst. Jennifer did a wonder job on my daughter cavities. She didn't even cry
Had an amazing experience at this kool smiles location! Dia, the dental assistant explained all of my daughter's procedures completely. She was extremely knowledgeable, and friendly!
Shout out to Felica and dr.rose and the whole staff. They are perfect!!!
I came in with my grandson I can't remember the date but he had hurt his leg the staff was so helpful and concerned about him they really care I like the atmosphere of some one treating you like you are somebody the lady who assisted Dr Brown help me put him in a chair and rolled him out to my car I just wanted to share this with you all keep up the good work and Kool Smiles on Ellis love the staff
Kool Smiles is a great dentist for kids. Cindy Davis was very nice and helpful. She is very supportive in helping scheduling appointments. The staff makes you feel welcomed and happy. The work they perform is great and pleasant.
Dr Oh and his orthodontics team were a pleasure to work with! My appointment was quick and thorough due to my time restraints. Ashley was a great help with going over the affordable options for my braces. I'm so happy to begin my ortho journey with kool smiles in Fall River! Thank you guys!
My youngest daughter was so nervous today when we got here but the girls were so fun and patient that she eased up and also got her work done. I just want to thank them so much.
Love it here! Fast service, very friendly staff and doctor, and very thorough. Had my tooth pulled, and great results from the visit and comfortable.
I brought my daughter I'm last week. I would have to say staff were very professional and patient. They were busy but maintained by making everyone feel comfortable and explaining what my child was getting. Very pleased!!!!
Dr.Halloway & his assistant Pam were Great with Both my son and I. It was a Very Infomative and Pleasurable visit. I'll never go anywhere else for my dental needs.
Quick and very responsive. Great customer service
Today I took my 4 year old to get his cavity filled and from the moment we walked in the door we felt nothing but welcomed. when they called us in they apologized for the wait which wasn't long at all. everyone who had contact with us today smiled and were very polite and Nawal and Dr.Iniva made such a beautiful team. They kept my son calm and confident during the whole procedure. they talked to him and me making us laugh and reassured. they explained what they where doing at every moment for my son even though he may no have understood exactly that made me happy they treated him like more than a child. I love kool smiles and will continue to be back with both my children.
Horrible service... had a broken tooth was told overnight that it would be taken care of.. I was in so much pain couldnt talk the nerve and all was exposed... go there.. told me i would have to wait 3 weeks to get it taken out... so i would have had to sit there and wait 3 weeks in pain. On top of that was given CHILDRENS TYLENOL!!!! Seriously people childrens tylenol I am 30 years old crying in your office due to the pain.. and thats what was ordered. They were rude and uncaring.. while waiting the parents with kids just let them run a muck and I got tripped by a children who was running around.. seriously someone needs to learn to run that office better.. and do not promise a patient that something will get done and then not do it!! NEVER WILL GO TO AGAIN!
Cheryl was amazing with my sons cleaning. He was very scared. Cheryl got him to stop crying, reassuring and showing him everything. Can tell shes really good with children. It was an excellent experience for his first big boy cleaning. He left happy and so did i.
Kool smiles is a fun place for my kids. Joy is also great. Ask for her
I love the ortho team! It's always a joy to see them. ❤️
They are very professional will a great rapport with the kids.
The staff at kool smiles were all friendly and respectful! I always have a good time here. Dr.Arora and Jazmine were very caring and patient with us during our visit. Thanks KoolSmiles !
Thanks to koolsmiles for great friendly service
Honestly if you HATE your kids you should bring them here doctor had us come here 4times my son needed crowns each time we came back it they said they were going to do his crown each time the doctor looked at his teeth for 2mins just to postpone it they don't understand people have jobs lives etc.then said we needed to get am appointment with them at children's hospital we've waited 4months calling every week no dice never go here no respect for their clients I wish I could give them no stars
It was ok at first... I called and let them know ahead time that my son is autistic....waited over two hours after the appointment...just long enough for them to brush his teeth look with a mirror and get him out the way cause he was tired and screaming all less than 10 mins...I will not be going back...
Son inrresponsables si uno no llama ellos no te llaman deberian ser mas responsable y eficaz con el personal de verdad que mala experiencia estuve hay.....
I have had all great experiences with Kool Smiles. They're clean, professional and kid frienldy. All 3 of my girls have been coming for a couple of years and the love it.
Wonderful experience from all workers... Very good timely madder
I love Kool smile on Ellis in Jackson ms ms. Shenine and ms. Jennifer And Dr. Holloway Are the best I love The environment and the nice and respectful employees they comforter your child to make them feel welcome
Great place! I took my son here after he fell at school. he was scared and the nurse and doctor calmed him and I down. They showed me my sons xrays and explained everything to me. he now has a new dentist
Noel was the best ever!! Treated us like family .
had an awesome experience here at KOOL SMILES Courtney and Dr Karim did ana amazing job with my lil boy
Dr.Brown and her assistant Ms.Taniesha were great with my babygirl. She needed two fill ins and they put her in their care and took great care of her. Thanks y'all for the great interaction and patience with the kids.
Brought my brother and sister in today, Ms. Noel was of great assistance.
Dr Collier and her assistant Pam we're the best. Front Desk Devin, Clair, and Tameka were the best also.
Today i had an appointment at kool smiles and had the best experince yet with a dentist. Dental assistant Nowel & Dr.Gayle was very nice and gental . Would come back anytime
Loved it
My sons appt was awesome Dr Holloway is the best along with all the other docs. Would recommend this place to everyone
My first experience with Kool Smiles was today. I called on my lunch for an emergency appt and they got me in for 3pm. All of the staff was super nice, especially my Dental Assistant Stacey.
Dr. Roark and China done an amazing job with my 9 year old son Conner who has a terrible fear of the dentist. Conner went inside the office very afraid and crying. China immediately calmed Conner by letting him know that she would explain and demonstrate everything that would be done. She showed him every tool and explained what it'd be used for. Conner then relaxed a little, China gave him a chance to answer questions that he had, of course he had questions so he asked them and China gave Conner an answer and broke it down for Conner to understand. When Dr. Roark came in she then reexplained to Conner every instrument that she used. Conner became at ease and allowed them to do his dental work without a fight. Our experience was beyond great and I think Conner, from here on out, won't be so distraut when he needs to visit the dentist. THANK YOU DR. ROARK AND CHINA! You two were amazing!!
Had a good experience at kool smile Dr. Roark and China were great
My experience here at kool smiles. I'm always feeling like this is a second family. DA Temesha McSwain makes my whole family feel relaxed and comfortable. There is no other place I would recommend you take your children for their dentistry needs.
Wait time was excellent. My child likes the play area. Their staff is always nice and kid friendly. Dr. Roark and China are very informative and did a great job with my son.
Brittany did a awesome job,on my son braces
China and Dr. Sutton were very professional caretakers during my experience today. The bothe of them greeted me with a smile as they introduced themselves. These ladies explained to me what was going on and my treatment options and made sure I was comfortable with my treatment plan.
Very kid friendly, professional, clean facilities, handles special needs kids well
Dr. Maharrey is one of the best dentist I have ever had. My first experience he made sure I was well taken care of. His assistant Mrs. Andrea was wonderful. Kool Smiles is one of the best places to come to!!
Dr. Roark and China did great with Isabella.
Dr Parsley is AMAZING I couldn't ever ask for a better dentist for my kids!! Ms China (assistant) was so helpful and explained everything before we got started!!
I always get great service. They are always nice to me and my child.
From my perspective during my appointment with Maurice I experienced a descent well done procedure. He was kind during my appointment and checked to see if I was comfortable with the wire of my braces . He was respectful and a good doctor.
Thank you Dr. Sutton and Ms. Jessica for a wonderful job today! The service was very professional and fast that I know my son will never forget this day...thanks!!!
They do a good job but they are very slow to have so many workers my appointment was at 930 and I didn't leave until 1245 and that is ridiculous when all my 2 year old needed was a teeth cleaning. I was 30mins late for work
Dr Pursley and Andrea did a WONDERFUL job on helping me have the perfect smile thanks!
Absolutely amazing people and environment. I had to bring my daughter in whom deals with social anxiety, and she was instantly comfortable. We had seen another dentist prior, and he was impatient with her as he made her anxiety worse. They took their time, laughed, joked, and even thanked us for being patient with them. In reality though, they were the patient ones. They never complained when she was shy or hesitant to something. They took their time and found a new solution. So wonderful of them. I drove an hour away to see them, and will not go anywhere else now. I will refer them to any and every single person. If I had to have a con to all of the pros, it would be Baskin Robin's for opening up right across the walkway from them haha. Dr Roark, Mr. Derrick, and Ms. Carley B. are amazing with children and it shows they care and definitely in the right career of choice. 10 stars, because 5 just isn't enough!
Dr. China and Dr. Sutton were excellent. The atmosphere was very welcoming and the experience was a great one.
Dr. Roark, Dr. Sutton and China worked wonderful with my son Dehendric Smith. They all was very nice and talked my son through what he was going to experience today. Kool Smiles is the BEST children's dentistry.
China and dr. Pursley, it was a great experience. We enjoy coming to kool smiles. All my kids love taking the kool smile ride.
The orthodontics was very kind, polite, and patient. Answered all of our questions.
My experience here at kool smiles was great. I had to get a filling for a cavity and the nurses that “operated” on me were Dr. Sutton and Dr. Andrea. They did an excellent job, kept the pain to a minimum, and worked well while even having a conversation.
Dr. Roark and Miss China are really great. My daughter really enjoyed them. They talked to her and told her everything they were doing. I really appreciated that. Great job. Both of you.
China did a great job with my son. She made him at ease. She also preformed her job quickly and accurately.
Doctor Roark and China was very nice and patient with me while I was getting my filling on me teeth. I felt very comfortable in my environment and had a certaincy that both doctors knew what they were doing
I always enjoy my visit at kool smiles. Lovely staff
Was there for my daughters follow-up.. Service was friendly and prompt as always..
We came today may 18th for a crown we were greeted and brought back China. She was very nice explained what they were gonna do today and what was to be expect she made sure all questions were answered and that we were comfortable we when got to the back Dr Pursley who is nothing short of amazing we've seen her almost every visit and love her came in she decided to try a filling instead of a crown The staff is amazing always making sure the kids are comfortable and fill safe and secure We will use Kool smiles in Hattiesburg for life
My 5 yr old son has been coming here since he was about 3..he loves the play area in the waiting room! The hygenists and assistants and Dr Roark are all so good and gentle and great at explaining what they're going to be doing next. We love our Kool Smiles!
Dr. Sutton and China worked with my daughter today and they were very professional. They explained to me everything that they had to do on my daughter whom had a few cavities and needed a fill in. Our experience here was awesome! No long wait and everyone was very nice and professional. The playroom was a plus for the kids, they played and had a great time while waiting. Will be doing more business with Kool Smiles in hattiesburg from here on out.
From the moment of check—in through the dental evaluation procedure to x-ray to assessing of dental condition to check out, THE SERVICES RENDERED BY ALL ESPECIALLY LENEKA MY HYGENIST & DR. ROARK, I RECEIVED EXCEPTIONAL SERVICE. That was the first dental service given me that I genuinely felt truly benefitted from. I’m 55 and plan to continue to return to Kool Smiles. Thumbs up for the wonderful job being done at Kool Smiles, Hattiesburg, MS. Mrs. V. From the moment of check—in through the dental evaluation procedure to x-ray to assessing of dental condition to check out, THE SERVICES RENDERED BY ALL ESPECIALLY LENEKA MY HYGENIST & DR. ROARK, I RECEIVED EXCEPTIONAL SERVICE. That was the first dental service given me that I genuinely felt truly benefitted from. I’m 55 and plan to continue to return to Kool Smiles. Thumbs up for the wonderful job being done at Kool Smiles, Hattiesburg, MS. Mrs. V. Was at Sunnybrook’s Dentistry earlier today. My hygienist (Leneka), X-ray tech & dentist (Dr. Roark) did an awesome job as they always do. They always make me feel so special even when they’re doing my dental procedure for the day. I’m sorry but I did not get X-ray tech name. She did a wonderful job on a task that can sometimes be uncomfortable for the patient, but everything went well. If I had to give Sunnybrook Dentistry a graded score for today’s services - as a fellow church member of mine is known to say, “It would be A+/100”. Thanks for the wonderful service the team at Sunnybrook gave me today. VL Sargent
Kool smiles is a great place to bring your children for dental care!! I love the atmosphere. Employees are very calm and patient with the children. To name a few Laneka! Temesha! Dereck! Sherita and Dr. Roak!! From the receptionists at front desk on to the back. I mean friendly smiles. Positive attitudes and that makes a difference. I am always pleased with their services.
My visit was so great I can’t even explain in words I just know that I will have the best looking teeth in no time
I can in for a cleaning and Mrs China polished my daughter's teeth she was very polite. She was very talkative and explained everything that was going on and she was very friendly and great with the kids.
I had an excellent experience at Kool Smiles. China was really nice. She helped to calm my daughter about having some dental work done. She explained everything to her which helped to keep to relieve any feelings of nervousness.
DeShanna Martin takes her job and responsibilities very seriously!!! She is totally a people's person!!! Thanks DeShanna....we need more people like you!!!
Disappointing and dangerous. On Saturday, June 3, I called to inquire about having an abscessed tooth examined and getting an antibiotic prescription and I was told that I would be accepted as a walk-in patient if I could arrive by 12:00 pm. I arrived at ~11:38 am, two hours and twenty-two minutes before closing. The receptionist and assistant staff were very courteous, professional and helpful. However, I did overhear one assistant instructing a receptionist that she should refer patients with my condition to an emergency room instead of accepting them at Kool Smiles. Immediately upon my initial contact with Dr, Cordova, it became clear from whom those instructions came. Her demeanor was unwelcoming, at best. Her examination was cursory. And, my request for an antibiotic prescription was neglected. Although her assistant instructed me to wait an hour to have it filled, the prescription was never written. I learned this only when I went to fill the prescription at Walgreen's. I would like to know exactly which positive health outcomes were expected to be achieved by not writing this prescription. Would it not have been more professional, more considerate, and even more mature, to simply inform a patient that a request for a prescription either could or would not be filled? All this while the video monitor into the waiting room played a loop of vignettes portraying just how compassionate Kool Smiles' dentists are to patients' circumstances and just how committed they are to patients' health. Indeed?
The boys had a good checkup today. Thanks to Ms. LINDA and Noel for being patient and fun with them. They love it here!!!
Ms.nawal kept me calm and helped make the procedure go by fast.
Staff at kool smiles our amazing love the friendliness and personalitys of each individuals...yes joe you are fantastic
Today I had the best dental experience with a dental assistant by the name of Tonya. She was really nice and informative. So was Dr. Buckner. They both gave me all the information I needed to help me better prevent cavities. They were the best.
THANKS KOOL SMILES REALLY NICE PPL .... BASMA DR.ARORA
they are amazing!
Quickly seen. Fast service even with 5 kids!!! Thank you Dr. Collier, Faye, Khadyja, Jennifer, Julicia, and Chadia for your services, patience, and cooperation.
Dr Arora and Assitant Latavia did a great job with my son. He was nervous but they kept him calm thanks
Shaneque is very nice
I went to this office to have my dentures done and Dr. Hanson was great. She and the rest of the staff are always very pleasant and helpful.
Experience was great. I must admit that I was very nervous for the procedure I was having done, but the dental assistant Carmen Bermudez made sure to make me feel very comfortable. The doctor was also great :). They both made sure during the whole visit I was ok. I did not feel a thing. They both were very good to me. Would I recommend them to anyone else, of course I will. Great visit overall...
I really enjoyed the great atmosphere and am very delighted that my child and myself got a chance to experience this. Ms Tonya along with Dr Moore as well as the entire staff exemplified great professionalism. I would like to say thank you.
It's ok
Carlee and Dr.Davis did well performing my dental work today
Thanks so much for helping my daughter out last week, From Dr Soo, to Ashley and Joe at the front desk!!!
Thanks koolsmiles for all your awesome work. You guys are great.
Great service. Kids love the place
Today I came to Kool Smiles and had a wonderful experience. Jennifer was friendly and nice and so was Dr Holloway. See you in 6 months everyone ...thanks
I had a great experience at Kool Smiles on Ellis today...Amanda was so sweet and keep me calm. Dr.Maharrey was very patient. Tameka made me feel so welcomed...Thanks so much
Great first experience, in Tupelo office.
This facility was a great disappointment. The receptionist at the front desk was very polite. It looked clean and spacious in the inside. There was even a large play areas for young children, which was great. However, the care that my two year old received was insulting. My daughter was nervous about the visit. She is only two years old. I sat in the chair with her. The hygienist looked at her teeth and brushed them with a toothbrush. My daughter had a considerable amount of build up that the hygienist did not address. Instead, the hygienist asked if I brushed after every meal. I told her, I work. She said, doesn't the daycare brush their teeth. I asked if there were daycare that do that, since I had never heard of that service at a preschool. She did not respond. The hygienist left. We waited for the dentist. The dentist looked, told me I didn't brush enough, and that I should use an electric brush. She also did not clean off the build-up on my daughter's teeth. The dentist left. An assistant walked up and gave us the to-go tooth brush and toothpaste page. I was confused. I asked if the visit was over because no one had thoroughly cleaned my daughter's teeth. I asked to speak with the dentist again who told me that the hygienist was supposed to do that. The hygienist did come back then and told me I would have to hold my daughter down. I said that would not be a problem, but she only half cleaned it. I was so frustrated by the end of this visit and offended that they did not seem to care about giving my daughter the best service they could. I left and scheduled an appointment with Just Kids who I had previously had great service with before. I scheduled the appointment because my daughter was stating to cry when she chewed and she was not eating as much as usual. I was hoping they would also clean her teeth after inspecting her gums, but, when we got there a few days later, they said that I could not get a cleaning because Kool Smiles had already charged our insurance for a cleaning. I called Kool Smiles back and asked them to reschedule and finish the job so that my daughter would not have cavities by her next visit. They did reschedule after having me on hold for a while and I noticed the tone of the person on the phone was less than pleased about my request, but I felt obligated to get my daughter's teeth thoroughly cleaned regardless of how they FELT about it since they got paid for doing the service, I expected it to be done correctly, despite the fact that it hurt my heart to bring my daughter back to that place where I felt that they did not care about their patient's long term health. No mother should have to request that her daughter receive the full service that they are charging people's insurance for. Luckily, while I was was with Just Kids, the dentist looked at her teeth and could not believe that her teeth had such clear build up. The dentist asked me if her teeth were cleaned recently, and I told her that she had been seen by Kool Smiles that same week for a cleaning. She herself said how irresponsible it was for that dental office to release that child with noticeable built-up still on her teeth. That wonderful, glorious dentist said she would take care of it, even after I told her the front desk told me that my insurance had already been charged, so we had to go back to Kool Smiles. She called in an assistant, used a block to keep my little one's mouth open and scraped her teeth clean as she sang to her to calm her down. She also told me that electric tooth brushes were NOT recommended for such young children because they are so abrasive and cause irritation, which explained her cries and discomfort over that last week while chewing and eating. The advise the Kool Smiles dentist had given me about the electric toothbrush was in direct opposition with what the Jus Kids dentist thought was appropriate for her age. Night and Day! Night and Day! The service I got at Just Kids was above and beyond what I expected! I think Kool Smiles could learn a lot from Just Kids.
My kids has had this dental office as their dentist for about 4 years. They have always treated my family with respect. We love Kool smiles.
I came here when I was 5 and never returned after this service. I was getting around 4 crowns and let me just tell you, go get a second opinion first! When I went in they brought me to the back and gave me books to read. Then the doctors came in and have me numbing shots. And because I wasn't cooperating, they first put socks on my hands and then strapped me to a mat(and had several nurses hold me down). The worst part was that my mouth wasn't even numb and they wouldn't let me breathe. They were constantly putting water in my mouth. They also wouldn't allow my mom to watch even though they said they would. This is crazy service. I came out with red pores. VERY unprofessional. Please, please, please get a second opinion before you go here!
Brought my sister Jasmine in and we had a great experience!!
I have two girls, ages 10-17, that have been going to Kool Smiles for over 5 years and I am very pleased with their service. They keep you aware of any issues and maintain my kids healthiness of their teeth. The staff worked together to make sure they were seen and taken care of in a timely manner.
Strongly suggest anyone to come to Kool Smiles on Ellis !!! Service was great ! I brought my daughter for a cleaning ! Chadia and dia were very patient getting her xrays ( normally we can only get two ! ) They were friendly and nice and understanding ! Thank you to Dr.Holloway he explained everything well ! I feel very confident bringing my child back ! Thank you Kool smiles Ellis !
Latvia and Dr. Arora were very helpful and thorough with my care today. Very nice!
Stacy is very nice and informative! I sooo appreciate that she doesn't get offended if you ask how something works. Most of the time people have never done this before so how would they know what's going on? Stacy tells you so much that you really don't have to ask any questions of what's next and why. This is my second appt. of a "2-3 month process". I will update this as time goes on and when I'm finished. Can't wait!! :) TY Stacy! A little bedside manner goes a long way! lol As for the review of the entire process, that won't be for another 2-3 months, can't wait to share the final product photos! ;)
All staff was great
Everybody was so nice great place to go.
Dr. Brown an her assistant Ms. Pamela Williams did a great job with my sons crown an fill ins. They also where very nurturing as my child was on the table. They made sure he was comfortable during his procedure. All I can say they did an outstanding job. Thanks ladies..
My experience with Kool Smiles was very cool. It was no stress at all. Fran was very kind and very patiently answered all of my questions. She was very knowledgeable. The Dr was also very reassuring. My son had a pleasant experience at Kool Smiles
I had a great experience today at kool smiles. Jennifer was friendly and tameka helped me with my kids appointment. Thanks everyone
Carly rocks she was very helpful at the front desk!!
Nawal is a great dental assistant.and my family love to see her every time they come to kool smile.
Very unprofessional never going there again i didnt know who was who. No induction no names. I guess they figure lets rush the mom's don't care they just wanna go home. Not every mom is like that the dentist didnt even tell me her name. Just looked in my son mouth and walked away. I feel like the staff feel like oh just another check. Are maybe because it was around lunch time and they were just ready to go. I dont like the location. Maybe its because most of these young black parents dont know any better they just wanna get in and get out. And that how the staff treat them. GOT TO DO BETTER
They all do a very good job and the toothpastes tastes good
Kool smiles is a very great dentist office , they have great customer service and one of the ladies that works at the front desk her name is Devin she answers all questions that you need answered and not only that she keeps a smile on her face no matter how bad her day might be going and also works GREAT with kids !❤❤#koolsmiles
I had nothing to complain about Kool Smiles till December 30th. I was there with the kids on the 14th for their regular cleaning and was told the 2 girls had to come back for fillings. Went back on the 30th to have it done and had surprise, one of my daughters had crowns to be placed. even though I was not given any other option. Not knowing what it was asked the assistant to see it, she showed me how it looked like. I said okay did not come here for it but the doctor knows best. In my mind I thought it was something temporally. Now my daughter is going trough pain when eating, it is painful to brush and floss, Plus she is taking antibiotics. Just want to say: parents ask everything about what they'll do to your kid, don't just think the doctors will do the best. You'll be the one to cry with your kid and cry when your kid is in pain asking you why this was done. I wish I could go back and asked how it was done what would happen after that, asked about my options and said no to crowns a much too invasive procedure for a 6 year old.
I luv it all my kids go there but this one lady was awesome I forgot her name but she work at the one in gentilly she have a very big bush on her head she was working hard to get everybody seen fast everyone else was talking leaning on the counter but she was awesome I wish I knew her name but she the only one in there with a big bush
will never take my child and myself there again! Rude and unprofessional....and I have to go to another dentist to fix they mistakes...so run away for this location....and please stop to call me and send mail....take me off for your listings...
Kool Smiles is a fun and enjoyable experience for a child and their parents. Especially for a dental visit. The staff are friendly and knowledgeable. My son now enjoys going to the dentist.
Pleasant visit. The manager always has a great smile they were really nice
Our family has been coming here for at least seven years. I've had 3 more children since we started. All 4 of my kids love coming here. The play area is entertaining. The staff is friendly and courteous. The wait is very reasonable. They see adults too. I Would definitely recommend them.
Everybody was just nice and I want to stay at this dentist
My little girl had an accident at school and cracked her front tooth Thank you so much Dr Awad Natasha and Roxanne to open your doors when you were about to close. This place is so awesome you really saved my little girl
I would thank Shenine for taking such good care of my daughter. She was patient, kind , and very informative . I will definitely be coming bac to Kool Smiles!!
Today I brought my three year old son into the Gentilly location . Because my child was crying ihad one of the employees to tell me he don’t like hearing crying early morning from kids. And Mybaby was getting his teeth cleaned he was scared which is normal for kids.having patience with kids is a must in this field but seems like they don’t have it at this place.
I love Kool smiles my son has been coming here since he was 4 years old and we love the staff and always have a great experience when we come!!!
My daughter is 17 and goes to kool smiles. She likes it here. She says they are nice to her and treat her well. They accept our insurance as well. They have a nice play area for the kids while they wait. In our case her little sister played for almost 2 hours while she had a cleaning and 2 small fillings done. They also have a treasure box the kids enjoy picking from at the end of the visit. Some of the other patients can ruin the experience, but usually scheduling earlier morning appointments tends to find less drama and shady people at the office.
I really dontdoeven want to rate Kool smiles. IIgive them a big fat 0!!! Kool smiles would not let my husband go back with our daughter while getting her tooth pulled. They were very rude and we're on there phone the whole time. Guess we are gonna have to find another dentist.
I'm not happy with my visit to Kool Smiles. I waited almost 3 hours just for my daughter to be seen. The ladies at the front had some serious attitudes going and if I knew of a children dentist closer to Columbus I would probably take them there.
Laniesha was a great assistant with Dr brown today treating my son. Laniesha was like super woman from room to room with my other children. Jennifer and Dr Holloway was also great with daughter . thanks you guys
I must say this office in Tupelo is the best! We were there August 18th. My daughter got sick from the Happy Gas, I'm talking about throwing up, and everything.When I say this staff pull together to make sure that she was okay, they did it all they went above expectations. So yes I do not mind driving that hour to Tupelo,Kool Smiles is the best!
Ive been coming here since 2012 and I love KS. My whole family comes here and we love it! Thanks Kool Smiles
Dr. Qadri was most gentle, kind and professional. She explained to me why my care plan did not include dentures to replace the teeth I had to have extracted. Her explaination made perfect sense. I will have my remaining teeth cleaned, xrayed and any issues addressed while we wait the 2 or so months its going to take for my extraction sites to properly heal. I love the fact that I don't feel like I want to bill them for my time. I often feel like that leaving any doctors offices but not KoolSmiles. Thank you for not holding it against me that I had not been to see you since 2010. I was feeling quite ashamed of myself for that. I waited until I had the worst toothache ever to seek care. And you were kind. That means everything!! My care team this visit was Dr. Qadri and Stacy A. Thank you Ladies!!
A great and friendly staff...very professional
Dr. David Moore and DA Vickie Legg are the best.. they're the greatest team ever!
They was very nice and supported with my son he doesn't like coming because he is affraid of the nidles but they talk him threw and did great.. Thank you Dr khadka and assistant latavia you guys are the best..
I had the best experience at kool smiles today. I went to have a tooth extracted and my doctor's name was Victoria Graham. Her assistant's name was Tonya. Both ladies were very informative in regards to my procedure. It was my best experience at a dental office. Thanks.
Friendly staff and very attentive, answers all your questions. Makes the kids feel extremely safe and its more of a fun environment for them.
Dr Arora and Jasmine did a great job on my teeth. Thank you
Appointment was at 9:00am , 9:35 still no call. Waited till 9:50 and decided to leave as I'm leaving the lady at the desk asks if I want to reschedule, I won't be staying , no i will not don't schedule me if you won't be on time .
the worst experience I've ever had
My experiences are absolutely amazing. Everyone are welling to help, but complete the task with a smile. They are even willing to make you laugh. Kool Smiles is a great place.
In this visit my kid's (Hygienist) Shaneque was very professional extremely friendly which my kids love and always made my kids feel comfortable and had a great conversation with each of them which day enjoy and made my visit go so fast which being honest I love because who love being at the dentist forever not I LOL in top of that my visit in Kool Smile is always with a smile because they all are always treat my family with so much love that all my kids they just love going to the dentist even my one year old thank you Kool Smiles and all the staff for making my family feel so welcome.
Dr Maharrey and Shenna Smith did a great job taking my tooth out. It was a great experience
I am completely satisfied with the oral work down on my toddler. .Very clean environment. .Dr.brown and Lanieshia Black did a wonderful job on my baby..She did not cry one bit..I strongly recommend them..Thry're great!! Thanks koolsmiles.
Dr. Maharrey and Faye , I was sooooo scared when i first got here , but everyone made sure i felt comfortable and the surgery was a success, i had a wonder experience!! I would recommend everyone to come here.
This place will not listen to you at all!!!The doctors are very inconsiderate when I called in to tell them I was running a fever they told me that my antibiotic would work eventually and just to deal with the pain. I would not even take my dog there
My daughter had a great visit. Noel and Deshanna are so great with the girls!!
Both my children were seen at the Fall River office and had a great experience. I was very confused as to what was going on with my son, who is getting braces, Stacy went out of her way to advocate for me so I was well informed about what the overall plan was for my son and what to expect for the next appointments. Thank you to Kristi who was extremely helpful putting my mind to rest! Thank you to all the staff!
The staff was very polite and verry funny . I enjoyed how they care about there patients . My overall experience with Kool smiles was awesome
Great hours for working moms. Great service and attention. There is no delay or waiting for the appointment and the waiting area and all in general is very nice. The personnel is awesome and very good.
Me and my daughter Madison Taylor love Kool smiles especially stacy and dr.derisse. They are awesome sauce! I definitely give them 5 stars and would recommend anyone here.
Dr.Brown and her assistant Shameka were very amazing with my son. He came in for a cleaning and got same day care and they fixed his front tooth that was chipped. They were really great I will definitely be back at Kool smiles.
Years ago I visited kool smiles I had a bad experience and my mom started taking me somewhere else. Today i came back to have cavities filled and Dr. Baines and his assistant Daidra were the best. They were very informative.
Kool Smiles is a great dental office with some of the best dental assistants. I took my five year old son to have his teeth cleaned for the first time and he just won't stop talking about it. He's already ready to go back. Keep up the good work you guys, I will definitely be visiting Kool smiles again!
Valerie helped my children today with their cleaning. She is excellent!
This is a great team! Everyone is very friendly and professional. Shout out to Ashley, Rochele and Joe for the great job they do everyday. The orthodontist team is also terrific! My son has been coming here for the past 11 years since he was two.
Dr. Collier and Faye worked really quickly , and were really nice.
Great visto todas sta fe la great!!
Everyone is amazing an always helping me to figure out whats best. I have been coming here for about a few years since i was small. Now my kids also come here for a cleaning and check ups. Adele she is one of my favorite hygienist. She has been awsome to me and helped me to pay nothing for my procedures so thank you. Assistant natasha is awsome too she is a sweet heart and always has a smile on. Thank you to the staffs at kool smiles you are really great and wouldn't go any where else.
Always fast and friendly
I LOVE KOOL SMILES!!!!! I cant say enough positive things. 1st: They make the child comfortable. 2nd:There is enough staff to accomodate 3rd: They take the time to show and explain any and every issue pertaining to your kids 4th: I am thinking about going to Kool Smiles now that they accept adults. 5th:Everyone is so very nice and they will work with you to get the appts that you need...speaking about appts, I LOVE the fact that I can make a Saturday appt for my daughter. Thus no missing school or me missing work...YEAH!!!!
Kool smiles may cater to kids but i love them just as much as the kids. Been coming since 2013 or so.... Love the atmosphere. Couldn't ask for a better dental office for kids and ADULTS. WOULD RECOMMEND THEM TO EVERYONE. Staff is professional. friendly and approachable. Armed with info to refer you if needed. They even do ADULT ORTHODONTICS.
I really enjoy coming to Kool smiles. Dr. Maharrey and Faye are very good at what they do.
Everyone was very nice and very professional Mrs. Faye made my daughter feel very comfortable while getting a tooth pulled an Dr.Collier was very patient and pleasant as well I'm glad i chose this location.thank you guys very much.
I love that office. Dr. Soo and Rosa was so nice to me. They did very well with me. Thanks guys
Very professional staff! They got both my children back very quickly and provided excellant care. The kids did great and were comfortable with the friendly staff! Will refer any close friends and family here!! Thank you to the staff at Kool Smiles!!
Today my son and I visited Kool Smiles for a yearly cleaning. It went excellent they were able to get us in and out in a timely manner. they were super friendly and very efficient about their job. I definitely would recommend you visit the Bridgeport kool smiles!! Thanks ladies Amy and Latavia!!! You’re the real mpv!! “Go patriots” lols
Amy did a great job cleaning my granddaughters teeth today. She was very comfortable, great job.
Wonderful visit at kool smiles thanks you guys. Misty was so patient and eased my cleaning. Noel was superior at making me feel comfortable.
This place was horrible. It was dirty and they lied about coverage. They advertise they accept Medicaid. I made an appointment went all the way to Mass to be told they only take that insurance for the consult. So on top of the place being nasty dirty they lied. I will never go there.
kimeisha kool is one of the best detisl in bridgeport ct u call for appintment and next day u get my kids come there 2 and my fist was vest good
Jasmine and Dr. Khadka trestef my son great. Everyone das nice. Thanks!
I came to look smiles today and dia- dental ass was a great help. Very patient with my child with getting her tooth pulled. Dr Collier the dentist was also a great help she made my child feel comfortable. Thanks for getting us in and out.
I have two children that are both Kool Smiles Kids! My five year old had to have some dental work done and every time we went the staff was happy and greeted us with a smile. The wait wasn't very bad at all, easy to register and sign in, as well as make appointments. The work didn't take long either, surprisingly, we were in and out within two hours total. What really wowed me was that they catered to my one year old by giving him a balloon and toy too, even though he didn't have an appointment that day. The staff is so good about caring for the patients as well as making the family happy! Great job Kool Smiles!
Friendly and courteous staff, and fast service
Great teamwork Dr Awad and thanks Natasha for doing my daughters sealants and showing her everything so she wouldn't be scared.
I had a wonderful experience and I love Mrs. Taucia Evans!!❤❤❤
I have encountered happy smiles and excellent services for my kids. Everybody seem very professional and caring..May God bless Kool Smiles, especially for the care that they show my daughter who have been diagnoised with Autism.. Thank You, Melissa Shumpert
I great service from the first time I met Kool Smiles family. Taucia, Carlee, Sabrina, Kenya, Tonya, Avery, Vicky, Dr. Baines, Crystal and rest of the crew. I love them so much. Come to Kool Smiles where your smile is cool.
Saturday i had a great cleaning with Maria and melissa thank you guys so much
All the workers were very nice made me feel comfortable even though i was having a little bit of anxiety, explained everything thoroughly very helpful definitely would recommend
I took my daughter the assitant Latavia was great and Amy the hygienist took her time with my daughter
Had a good experience and a wonderful hygienist named Shaneque totally would go to her again
Dr. Holloway and Faye were very helpful with my visit. They are wonderful.
(Horrible experience for my 4yr old daughter)......I took my daughter for a cleaning service and ended up with tears in my eyes because I didn't liked the way two of the staff members treated my daughter. They treated her with rudeness and intolerance because she was crying too much. My 4yr old daughter is a very shy girl and when there's people around that she doesn't know she feels scared and uncomfortable,well this black lady wanted to do some x-ray and of course my daughter got scared so she started crying a lot,the employee got mad and started yelling at her,then another "assistant" a Hispanic guy came supposedly to help and he got frustrated and mad too that he even got out of the room, they were forcing her to bite some kind of plastic and they were pressuring her a lot to do it. Their attitude was so ungrateful and inpatient that I had to told them to stop,I couldn't handle see my daughter crying of fear. PARENTS DON'T LET ANYBODY YELL AT YOUR KIDS JUST BECAUSE THEY CRY TOO MUCH ESPECIALLY IF THEY ARE JUST TODDLERS
I truly Enjoyed my experience. My two children had cleanings today. Everyone was friendly and fast! Thank you Ms Dia and Dr. Collier! Dia explained everything and was super sweet
I'm so happy with my body today I don't know what to do! Thanks to Dr. Collier and Faye!!
The visit went good, the staff was really friendly.
Jessica T. and all the staff were friendly, helpful, and professional. Thanks!
Have a Much conquerors on this doctors there are very good with my child withDr Latavia and In the workers miss Latavia And also The girls In the front Desks They are awesome really responsible and helpful.
The hygienist Shaneque was great. Loved the conversation she was having with the kids while she was working with them. Didn't like the 45 minute wait though. Hopefully the time management with the appointment time improves.. Which is not Shaneque's fault.
Much better experience today. Jessi was PHENOMINAL with my overwhelmed daughter who does not like x-rays of her teeth at all!!!!! Jessi walked her thrpugh with ease...very enjoying experience. Jessi needs a raise!!!!
The Receptionist was so nice and helpful I think her name was shevell. She made me and my kids feel like we were important.
Ben taking my kids since they were born. They got some real good staff members. They polite and respectful.
I want to like this place....every time I go, I've had a bad experience. Every time. I've had to change locations.
I visited Kool Smiles on Monday for an appointment for my two daughters ages 5 and 2. As always, it was a very pleasurable experience. Keep up the good work. We have been coming here for quite some time now. The drawback I see is the staff which seems to change with every visit. I enjoy seeing familiar faces with which one can build rapport. You can't do that if at every visit it's someone new providing dental services to your children. If you all could work on that, that would be a plus to me.
Horrible service. A lady was there for an hour waiting and they didn’t even have her checked in to see anyone. Also my daughter waited for 45 minutes and they didn’t even know what kind of work she needed and we had to reschedule. We’ll be going elsewhere next time
This place is the worst place I've ever taken my child to. The expectations as a parent are that my thoughts and feelings be heard out. First day I was there with my sister to bring my niece in and also get my own daughter set up there. The receptionist spoke to me then said give her 5 minutes. I sat there for an hour she looked at me twice once pointed yet didn't call me back up. I left and called to then make an appointment for two days later all for yet another receptionist to argue with me over an orthodontist consult she insisted which was covered all while my sister told her it wasn't. This woman was incredibly rude yelling at my sister in front of staff and me and children all for her to look again and see my sister was correct and she was trying to put my child's name with someone else's insurance info. For that reason ill never return and urge others to also go elsewhere. Most unprofessional rude uncorteous staff ever!!!! Best advice.....rehire and retrain! You get one star only cause I have to.
I want to send a big thank you to some of the most beautiful, warming, compassionate people I met last Saturday who took the patients and time to show my daughter Kyrstin Matthews what being brave was really about, and those people are. Brittney Carisma Taylor- Dental Assistant, Dr. Collier- Dentist, and Faye Banks. Such a wonderful experience and May God Bless You All. ☺
Jasmine and Dr Powe treated me with kindness and understanding at my vist this morning! Great job guys, and thanks for check up!
My kids lovee KS of Bridgeport thank u for great service
I love kool smiles and my son loves them even more every visit is quick everyone is nice and my son has fun.
I have been coming to kool smiles for a long time. I am happy each time, today especially thanks to natasha and dr malla they take the fear away and make the visit so much fun. Thanks ladies see you soon you two are awesome.
Chadia is a great assistant. She was very friendly and helpful. I appreciate Dr Brown also. Thanks ladies
Dr.Brown and her assistant Ms.shameka were great with my daughter. They were fast and very nice. I will bring my child back to kool smiles.
My experince at kool smiles with my child was great. they kept her relaxed and calm, would highly recomend to anyone. the front staff is awesom. kind and always smiling
I had several teeth (18) pulled on the 28th. I was so nervous. I have to say I was very much pleasantly surprised by Dr. Maharrey and Taucia Evans. They were so nice and I felt very little pain during the extractions at all. They were very personable and worked with me. I was very frightened and they put me at ease and even joked with my husband, who was there for moral support. I would recommend them to any and who need dental treatment.
Latavia and Dr. Bandla did a wonderful job filling my cavity. They made me feel very comfortable and proceeded fast.
My doctor was Dr.Harrison and my dental assistant was Jessy T. They were very kind and did not mess up like other doctors and dentists I've had in the past. They made the process feel much better and I was not afraid during the process. They did it in the time frame I had requested but they didn't do it poorly.I would recommend Dr.Harrison and Jessy T. to people who want a good dentist experience.
I enjoyed my experience here with Amanda. She kept me calm & sane. Thanks
Kool smiles is an awesome places to bring your kids...the employees are so wonderful n outstanding....they do an excellent job!
I visited kool smiles and there were three very kind ladies by the name of Daidra, Deshanna, and Tasha. They assisted me with all my needs. Very nice people.
Highly impressed with my first visit at the Ellis Ave location. It was very peaceful and calm . Great environment and team work!! ThankDia Valerie and Dr. Brown . I truly enjoyed my experience. We will be back !
I got my teeth cleaned today by Amy. She took her time and was sensitive to my needs. Her instructions for after care were very clear and my teeth felt amazing right after. Thank you Amy.
I'll give this visit a five star rating. My daughter had to be seen on an emergency walk-in because of her wisdom teeth. They were very courteous and did all they could to help get us seen in a timely manner, considering it was an emergency. The dentist was genuinely concerned about her well-being and dental hygiene, and he made a referral to the appropriate oral surgeons. Thanks!
Omg I have been to different dentists and none has satisfied me note than Kool Smiles ... My son has been coming since young, he is now at the age of 16 and this experience was awesome... My son had calcium on his teeth and has been told my many dentist that they couldn't do any thing about it... Well at Kool Smiles my sons dentist (Hanson) did an awesome job on yesterday and its gone... HE SMILE with his head held high.... I love it. I love the staff because ifnyou didn't understand the dentist... The assistants break it down for you in a scenario... They are very helpful... Trust me your kids would love it there.... Its like a kids playground... It doesn't scare the kids... Its an environment yi make the kids willing and ready to say ahhhh lol
Brought my three kids here. They have been coming for a few years now. The staff is great. Val, Dr. Brown, Pam, Linda, and Grady are great!
I was there for 12 years and they said i never had cavaties and i had weird teeth that they said where ok and then i went to a different doctor and they said i had to get surgery to take out those teeth because they where pushing all my grown up teeth out now because of them i have alot of problem in my teeth
The quality of customer services has decreased a whole lot. Today the music was extremely loud and and not child friendly. The assistant was not well PPE and OSHA trained! The assistant use their bare hands to open and set up the miner surgery tray with utensils that would’ve been used for my child’s mouth. And once the decided to put gloves on discarded one pair on top of the trash can and the other on top of the desk. This person seem to have gotten upset when I questioned what was it that the individual were about to do and quickly left the room. Once another person entered and proceed to continue where the other stop, but yet did not Identify themselves either until asked. I explain my frustration and told the person that we would seek treatment elsewhere.
Wonderful experience . Got my cleaning and they did an amazing job.
Dr. Moore and his assistant Rita done an outstanding job on my son Monte and Samya sorrell teeth. Proud to have them on our team, great job once again!!!
Great experience. Both Dr.s and their assistance and just the whole staff is very professional and shows much kindness and care for patients. Thanks and God bless.
Dr.Graham and Taucia. Was the best!!!. Really made me comfortable. Had a great visit
All of the staff was friendly accept for Mrs.Desha she is rude and very unprefessional stared at me and my kids like we were intruders made me feel uncomfortable. I believe that she has gotten accustomed to being this way this was our second time in the office and it wasnt the friendly place we thought it was. Guess me and my babies will be moving around til we find the right fit. I want to feel welcomed and for treatment plans and intakes to be like a conversation not a dispute. I encountered a lot of helpful ladies who were friendly and patient with us but walking in was like the absolute worse. Customer Service should be every managers number one priority not just his or her staffs priority.
I love KoolSmiles Dr. Roark and Mrs. Andrea did a very great job. And my kids felt very comfortable. Very professional and clean. Thank you so much.
Dr. Pursley and nurse Krissie were awesome! They took care of my husbands extraction and even let me watch! They were caring and compassionate. Great people!!
Dr parsley and Andrea are some great people to go to when you go to kool smile they did a awesome job with my daughter and I would recommend other to see them I appreciate the good job they did and look forward to it again .. thanks ladies
I was called back by China and brought to the conference room and discussed the procedures that we would be doing..we discussed my insurance and how it would be used...she was very nice and professional and friendly!
Great service. Assistant china was the best and very helpful! Friendly staff got me in fast due to military circumstances !
The wait was long but China and Dr. Pursley were awesome with my son. China well informed me of what would happen during our visit and was an overall great person.
Very confused as to why the website and door says that they are open on Saturday from 9-2PM. I drove from Taylorsville, MS to Hattiesburg with an emergency just to find they are closed. Very disappointed and not to mention in pain.
My son had an appt. today for a chipped tooth. He was very nervous and Dr. Sutton and China we're very sweet and kind and put my son's nervousness to easy. They explained to him in detail about what they would be doing so that he would be comfortable during the dental process. I thank them for a wonderful experience. Fast service and friendly atmosphere. I highly recommend Kool Smiles in Hattiesburg
Thanks for the awesome job. Dr.Roark and Mrs.Andrey did an amazing job fix my teeth.
China and Dr. Sutton were awesome and outstanding today with my son.
Serenity was great with getting my children in..The environment is kid friendly and the staff is helpful and sweet.
My daughter had an appointment at 4pm on Tuesday. We sat in the waiting area for an hour and they close at 5. When I walked to the desk to ask when will we be seen and the lady at the desk told me to hold on while her and another lady walked off laughing looking for mama. When see came back she looked at a folder and said you are next. We was called to the little room and when they show where she had last took family was 2 days before her appointment the lady was looking like she didn't want to see my daughter. She left to go talk with the doctor after we had already been there for over any hour. She came back and said she will see her we followed her to the back. We was in the back maybe 15 to 20 minutes and we were done. She was there for a cleaning but they was an hour behind. How do you get an hour behind with 20 to 30 minutes appointment. We were not happy at all and the front desk ladies was very rude and unfriendly to say the least. Next time say that you are an hour behind and not let people sit out there thinking they are not getting called back. Communicating is key use it sometimes.
We had a wonderful experience. My child was very well taken care of. Very friendly staff. China and Dr. Pursley were wonderful to my child. They showed us a lot of respect and will definitely come back.
I love kool smiles. China was very sweet and helpful.
Omg the service was great. I have to recommend Sherita Addison because she was very patient wit my child . If anybody knows my child , she panics when she sees the dentist but Sherita made it very easy for her.
I'll start off with the fact that I do love that they have a mini indoor playground for the kids while they wait, that being said, both times I've been here the wait time has been miserable. Theres not point in have an appointment time, because you wont be seen at that time. Theres definitely no personal feel to this office. Its basically an assembly line for teeth cleaning/repair.
My daughter (Rachel Ezell), saw Dr Derrick Roark today at Kool Smiles. He & his staff were very kind & courteous. :)
We absolutely love Kool Smiles in Hattiesburg Ms. All the staff treats us like family. Our last visit we had Dr. Pursely and assistant Andrea. I trust each one and my kids are relaxed, the youngest always ask when can we go back. Great group of people and I love how they wipe and clean the chairs etc after each child.
Dr. Roark and China serviced my daughter today. They were very perfessional and worked well together. I enjoyed the friendly hospitality. Kool Smiles is the place for me and my children.
China an Dr Sutton waiting on my son Peyton Breland today and they where nice an respectful doctors.
Worst dentist office I have ever been too! Wait times are too long, the girls at the front counter are rude and the last time we were there they said my daughter didn’t have any appointment even though I had a card with it written down! I checked my daughter out of school for this appointment and they wouldn’t work her in even though it was their fault! Also the ladies room is always filthy and never has toilet paper!!! We are DONE with this place!!!
I switched to Kool Smiles about 7 years ago because my oldest son was scared to death of his previous dentist. After the first visit, he fell in love with that place, and, while he's now 12 and doesn't exactly like to hear he has a dentist appointment, there is no longer any panic attacks associated with a dentist visit. My other 2 boys have only ever gone to Kool Smiles and Love going because of the "gift bag" they get at the end of the visit. I like the play area that helps to calm any concerns they come in with.
Dr Maharrey and Mrs Andrea made this seem like it was nothing. They were as nice as they could be and they talked to me through the whole thing
We had a great experience Dr.Sutton/China introduced themselves discussed what work will be done today and was very professional. They treated my son very well and encouraged him through his whole process.
Dr.Pursley and China done my daughters dental work today and done an excellent job they made her really comfortable and made her experience seem more fun than like a dental visit that is why I love this clinic and recommend it to everyone I know including adults. As a child I had a bad dental experience kool smiles has since done dental work on me and restored my faith in dentists. Way to go kool smiles for making the dentist a fun and memorable experience and not scary.
I had a wonderful experience. I came in today with concerns about issues with my gums and discoloration of my teeth. They answered all of my questions, and made me feel very welcomed. My dental assistant was China, and my dentist was Dr. Purslay! Great service!
Great friendly staff !! Thanks Dr Melanie and your whole team
My 3 year old and 15 year old loves this place.... their great with the children. They always talk to them, not about them!!!
Staff was professional, accommodating and exceptional bedside manor, I will be returning. Highly recommended
Thank you Dr Awad and Natasha for fixing my front tooth so good it doesn’t look like it ever cracked. Thanks for making me feel comfortable and thanks for accommodating me last minute. You guys are great.
Excellence service
Awesome staff. Especially Shaneque . All three of my kids loved the visit.
My experience was so good and expecially when I had a cool medical assistant named Stacy to talk me through my procedure
The staff was very friendly and the services were conducted in a professional manner. Thanks Dr. Brown and MS. Faye for everything!
I visited Kool smiles and the front desk receptionist, Daidra was very professional and friendly. She greeted my mother and I with a genuine smile. Thank you Kool Smiles!
The Kool Smile Bridgeport, CT Boston Ave location is just terriable. What is the point of making an appointment for a certain time & then you don't get called back until 1 hour after your original appointment time & then have to wait an additional 20 minutes just for the doctor to start the entire peocess. And all they can say is im sorry he has two people ahead of you it's going to be another 20 minutes. If that's the case everybody shouldn't need an appointment we should all just walk in off the street & ask to be seen. This is a sad location. If i could give them no stars i would.
My visit today at koolsmile was awesome as usual. My dentist was Dr. Arora, my hygienist was Amy and assistants Rana and Jazmine. Koolsmile is the best. The staff are professional and very outgoing. What off to koolsmiles.
Everytime I come to Kool Smiles-Tupelo, they are always VERY professional and VERY courteous to my girls and me. I would HIGHLY recommend this location to all of my friends. This is a great place.
My experience at kool smiles was professional, informative, and pleasant. Their staff showed excellent customer service skills. Natasha Smith in particular took really good care of my needs.She was clear and had great knowledge of her job. Keep up the good Work!
I brought my daughter it was a great visit
My sons dental experience was Great at first he was anxious but Dr. Malla and Stacey went over what to expect and that put my son at ease. The staff that helped today were professional, attentive, and caring. Stacey, Dr.Malla and Joe Furtado. I've been going to kool Smiles for years and I've always had a good experience. Many of my friends take their kids there also.
Dr Brown and Chris was very good and fast. Great customer service and they saw us at our scheduled time. I loved my experience here.
Staff is great, been coming here for almost 10 years.
Today I went in to get my tooth pull and I promise I was a bit nervous because I never gotten a teeth pull but Dr.Maharrey and nurse Pam made me feel very comfortable they did a magnificent job I wouldn't refer any other place the staff and every one was so friendly keep up the great work you guys are the best.
Worse experience ever!!!! My child was suppose to have surgery at 6:30 in the morning they change the time due to her eating. The consultant told me 9:00 so we sat in kool smiles from 6:30 to 9:00 and she was still not seen! I had to leave and find another dentist office!
Dr. Holloway and Shameka are AWESOME! I never really went to dentist as a child so my nerves were on edge. They fully put me at ease. Shameka was kind and knowledgeable. She made me feel comfortable from the start. Dr. Holloway came in like an all star. It was fast and I felt no pain. I've found a new dentist! Best dental experience EVER!
Thank you to Ms. Pamela, Ms.Tameka, Ms.Lashenna, Dr. BROWN AND Dr. HALLOWAY for taking very good care of my babie. Makenzie, Ka'Den Hardy.
Great place for everyone i love it
Jennifer was a great assistant. I really enjoyed her. I was in and out in no time and Dr. Holloway made us feel very comfortable. Wish I could give them 10 stars. Will be coming back .. thank you
They just take too long everytime and they call with too many reminders
I love it there specialy The Dental Assistance:Jessy T. And the Doctor:Dr.Harrison
All staff at this dental office are respectful and make kool smiles a pleasant place to visit! Dr. Arora and her assistant Latavia were great! Thanks
Dr. Moore and Faye were very excellent today with my son today. He was very calm during the whole procedure.
I love this dental office, I brought my five year old there and the staff was amazing Natasha Parker was very professional and made sure my baby girl wasn't scared when she went in to see the dentist.I highly recommend, your child will have an awesome experience!
Dr. Collier and Faye were excellent with my grandson. He was calm throughout the whole procedure.
I wouldn't go anywhere else. I love this place. Always Very clean . The staff are always very pleasant. Joe is amazing always on top of things, he always gets back to me an is always smiling. Thank you Kool smiles for everything you do for me and my family.
EVERYTHING WENT WELL AS USUAL...KUDOS!!! KOOL SMILES
Hey everyone. I am so in love with my child's dentist Dr. Moore and his assistant Dia. They make an excellent team. They are very patient and Dia even took time to explain different tools to my baby which helped ease her anxiety. Dr. Moore did as well and their tone was very calming. Not to mention they did it on her level. I'm a nursing student so I am paying attention to everything and I must say you cannot go wrong with a team such as Dr. Moore and Dia. Thanks Kool Smiles!!!
My daughter was scared of her previous dentist she said that he hurt her teeth. so when i saw he commerical for kool smiles i saw that is was child friendly so i made an appointment an the staff made my daughter so comfortable an talked her through the whole procedure an she felt at ease an now she enjoys coming to the dentist.
I have children that have been going here for years and whenever there is a major procedure that must be done I request some other Dentist than Dr. Brown. I'll say this if you want your child: 1. Traumatised 2. Scared to walk in a dentist office 3. Not trusting anyone with a white jacket to go in their mouth 4. Yelled at for being a scared child for seeing a needle coming to their mouth 5. Forcefully handled and spoken too rudely 6. Yanked on and have slick absurd comments made about how they are acting and the opinion of how a year old should act THEN..... THIS IS THE PLACE FOR YOU & SEE DR. BROWN *On the up side the staff there are wonderful and have pleasant attitudes. I love how they understand and interact with the atmosphere of working with children and with me as the parent. I like that they keep me in the know of things in reference to the children dental status and lay out a plan to fix the matters. When Dr. Brown is replaced, Kool Smiles on Ellis Ave will be the PERFECT setting and dentist office withing the metro area.
Dr.Brown and Pam was the best I have ever had they were kind
Amazing place with AMAZING staff!!
I'm very upset with this place. I go in in pain severe.. I had my spine actually removed redone replaced and fused. The healing process is killing my body and sucking the life out of my beautiful teeth. I'm in pain and I kbow they could have pulled them there's no problem and w medical it's hard to find a dentist. Well I noticed after they were done with my son clock changes and new staff comes on. Well not KOOL smiles at all. I'm home suffering. I had to call them three times before they sent my scripts into the pharmacy which is a rinse and antibiotics and I don't have an infection , but they don't want one to start and they will send me papers on where I have to go to the dentist whenever they figure it out. Totally unprofessional. The only person there that is decent and a good doctor is the man. Unfortunately he doesn't take my insurance .. another messed up thing about this place the dentist take different medical insurances. Well if u need the specialist to bad for u cause they don't take neighborhood. Ir there yet u have to go other places. Ahh she should have fixed what she could to lesson the pain. I have to go back and see her to fix what she can then be sent maybe to Brockton which isn't close to home. I hate it here. Always good with my son but cleanings are no big deal. The place needed a cleaning they half done that. I just wish I wasn't broken so I could work and pay for the best. These backwards places are for us poor people who can't afford a real dentist. Like I said that man should have his own practice he's great!! All the ladies. No way always have a ... I can't do that ... where did the diploma come from?
Kool Smiles is the best! I love the quick service and the friendly atmosphere. I recommend Kool Smiles to anyone of any age.
I had a Very warm welcomed by Ms.Shameka Ervin and Dr.Collier . They completed all my fillings and I will be returning to kool smiles.
Carlee and Dr.Graham provided me with the best dental experience!
I love coming to this location . The Ortho team is awesome and Christian goes above and beyond to help me with my COMPLEX scheduling issues and makes sure my son is seen accordingly.
First time I had a bad experience with one of the hygienists who claimed I "refused" treatment just because I didn't want extra X-rays. However, meeting Dr. Davis greatly changed my opinion. He's super cool and knows his stuff. Second time I came in for gum irritation, and I had a much better experience with Ria (sp?). Dr. Davis was great, evaluated and removed the cause of the irritation (food particle) and I was good to go. Thanks!
Amazing Doctors and assistants. Dr. Bandela and the assistants Jazmine and Rana are great.
Shenna and Dr Maharrey are the best! Shenna is so funny she kept me laughing the whole time! I hope to have her next time she real good keeping me happy
I enjoyed my visit today ! They were friendly fast and super nice thank you dia and shameka !
Dr.Holloway,Dr.collier, Pam,chris,and Jamie What great staff!! Fast, friendly and concerned staff. I wouldn’t choose no other dental care for my family. Thanks for keeping our smiles beautiful. -Teamkoolsmiles
Dr.Coller and Dr. Shenna Did Me Good Today On My Cavity Fill In’s .
Latavia is a very helpful person, She is great with helping patients feel comfortable at their appts and assure you that everything will go well at your appt, Latavia also let's you know if you need anything do not hesitate to ask, We need more people like her around that makes people feel like they are first priority when visiting Koolsmiles, Everytime I visit Koolsmiles I always see her attending to patients never ever do I see her sitting around doing anything.Thankyou Latavia for making my visit at Koolsmiles more pleasant as well as Dr Powe, he is also a great access to Koolsmiles....
I always have a wonderful experience when I bring my child for her check ups and get her dental work done. Dr. Holloway is great and gentle with my daughter. Charisma Taylor is a wonderful dental assistant. I recommend kool smiles to anyone.
I visited Kool Smiles today with my two grandchildren and the office seemed to be really busy. There were a lot of patients so of course I thought, the wait was going to be extremely long. Much to my surprise my grandsons names were called in just minutes. Everyone from receptionist to the doctor was very kind and helpful. One of my grandsons was a little scared but the hygienist and the nurses made him feel really comfortable. By the end of my visit I was so impressed that I made an appointment for myself. Pleasantly Surprised!
My husband had a toothache, call them and since they had the space they took care of him. They even had a surgeon available. My kids love them and are not traumatized with the dentist experience like I am since I was a kid.
Stacy and Dr. Denise I have met the best dental assistance and Doctor.. They know what they are doing for sure, so come down and pay a visit to Stacy and Dr. Denise..
This place has my son TERRIFIED of the dentist! They did four crowns on him at one time! Then had the nerve to say he needed more. I denied it and switch his dentist ASAP! His new dentist was in disbelief. They were honest enough to tell me that kool smiles do crowns just for the money. Oh and no type of anesthesia... he felt everything!
We had a great experience and everybody is so nice. The girls all had a great time! My youngest had her first cleaning today and I was scared for her, but it went great!
Dr.Maharrey and Sheena did a wonderful job. They was very caring and polite. I didn't feel any discomfort.
Dr. Brown, Jennifer, and Pam were very professional and both of my son's were treated great. Procedure went fast and well! My son's have been coming here since babies and I wouldn't bring them anywhere else!
just cause i hate the dentist
Dr. Brown is an excellent dentist!! She and Miss Tanisha Jones walked me through every step that was about to be done with my son!! They are highly recommended!!!!
Great experience. Quick and easy cleaning. Friendly nurses and fun, clean area for children to play in.
great dentist very helpful
Great place for the whole family to get cleanings! They truly make you feel like part of the family! I would highly recommend this office to anyone looking for great care!
Dr.Maharrey and Faye are an excellent team. They were very calm and helped me throughout the whole procedure.
The staff is always so helpful and kind! My son loves going to the dentist and he's 5!!!!
Shaneque was the best hygienist she was so funny and gentel. I'm not one who enjoy's the dentist but this was a great time.
Dr. Awad assisted me, and along with Jessica T. They were both really great, and funny through my whole filling, i appreciate it.❤️
Dr. Brown and her DA Shameka were very nice and help me have a great dental experience.
I made an emergency appointment for my daughter at kool smiles, they saw her same day an were great, they explained everything step by step an did a great job.
Today Was My Son First Dental Visit And The Staff Made Us Feel So Welcome Soon As We Entered Especially This Nice Worker Name Natasha She Had Such A Great Personality And Positive Attitude Can't Wait To Visit Again .
great job and vary friendly
The office manager that does the interview for hiring is VERY Unprofessional. Very disappointed because I actually like Kool Smiles until today. I don't recommend nobody to try 2 get employment at the Ellis Ave. Location in Jackson,Ms.
Wow... I'm so happy with my experience today.... #Dr. Brown, #Lasheena. #Dr.Collier, #Val. Thanks so much.
I bring my daughters here and it’s great.
Dr. Brown and Chadia was excellent and showed professionalism and patience with my daughter when she went in for a crowning. Dr. Collier and Pam also was excellent and showed professionalism and patience with my nephew when he went in for an extraction. The whole Kool Smiles staff was friendly and helpful. I didn't have a long wait after check in and the kids loved the play room. We will definitely be back
Dr. Brown and Faye are excellent. I enjoyed my visit today.
Everyone was so great and friendly, and they really do a great job with taking care of my kids' teeth.
Visit a went GREAT!! NOEL AND MRS. TONYA THEY WERE VERY HELPFUL!!
I went in for a filling for my cavity and they worked very quickly and efficiently. they were very kind and throughout the process asked me several times if i was comfortable. for my visit i had the two very nice dentist Aurora and her assistant Kausar. :)
Amey did The best CLEANING I ever had . Thanks
Brought my granddaughter in today and it was GREAT!! Great care and kid friendly
People stay away..my child is five and they made me believe he needed a root canal and silver crown. I was stupid enough not to get a second opinion. The other dentist who looked at the xrays confirmed that it shouldve just been a filling. I was crying when they were doing this procedure on him and they still went ahead and got their $. Days later he is bleeding frm the crown and gum is inflammed. Trying had not to burn the place down or get arrestd for telling everyone in their waiting room to run! PLEASE STAY AWAY ALL THEY CARE ABOUT IS MOST MULA THE INSURANCE WILL PAY FOR!!!
I love KOOL SMILE. I have coming here for years i would never ever go anywhere elseTge staff are so friendly and nice i come for myself all my teeth where pulled here i tell everybody about Kool smile especially when i get my teeth pulled.GREAT DEBTUST OFFICE AND GREAT STAFF AND DOCTORS
Streamline your paperwork. Notify changes BEFORE the appointment date. Hire an anesthesiologist because you're not going to torture my baby. Offer sealants and REAL preventative care.
Visit was great today. Noel and Ms. Linda were really great with the girls
This place is so unprofessional I was there about 2 months ago with a friend of mine that had a appointment and as we are waiting in the waiting area we could hear man bragging on how happy he was that two girls had just gotten fired That's just so horrible for anybody to lose there job and it's even worse for somebody it be happy over it Not to mention the front desk was very messy with no privacy glass not a place I would go.
Dr Brown , Ms Pam .... They are very nice and they were helpful with answering my questions , the experience was quick and painless
I love this place! This is the only place that I have my kids come to! The service is the best! They are so nice and friendly and they keep you informed on what is going on! I'm constantly rescheduling my kids appointments because of work but they always fit them in! It's clean and they have an awesome place for the kids to play to occupy their time while they are waiting to be seen!! Thank you guys!!!
Faye and Dr.Collier are excellent. They were very helpful during my visit.
Awesome dental office..they accept right smiles and they are very professional..my two children saw another dentist for 2 years and my daughter was given a root canal at 13 years old the cap fell off 2ce and and he was always in a rush to get them in and out as fast as he could which I was very uncomfortable with when I came to this office they found 4 cavities in my daughters mouth and 4 in my sons, these people are prompt and professional. They also work with you if you cant be there on time, they explain what they are doing take their time do it right, and I love them..now they are in the progress of fixing the getto root canal that dr ray ray rezania at 1055b south Broadway, totally half asked on my daughter did, because he was in a rush to make a quick buck...good thing his office closed down, because now I found this place and can get the proper care for my children...these people are AWESOME.. 5 STARS..
We had the most amazing incredible visit ever! My daughter felt very safe and comfortable with the staff! I was very well pleased with the overall professionalism that each staff member showed and especially the medical treatment that she received! I would highly recommend any parent to take their child here! Very very kid friendly!!!
Front desk receptionist, Daidra was very professional and courteous. She answered my mother’s questions about my treatment. I really like her!!!!
I absolutely love the Hattiesburg location. Dr. Roark and her assistant Derrick was the best. Both of my children had to have work done and my youngest wasn't the easiest to deal with, but they were both patient and kind and they got her to calm down. Very professional food people that love what they do.
Dr Malla and Natasha are so funny and sweet, they did all my fillings and i didnt feel a thing. Thanks for taking care of me on saturday ladies you rock.
I had a terrible experience dealing with kool Smiles. I was charged for a cleaning 3 different times and never received one.
They where kind and gentle. Staff was friendly and professional
Way to go for ya smile Joe is always so welcome and funny makes us feel welcome!
Dr.Collier Was very nice and quick with my problem I highly recommend her
shnequa was awesome
Sadly many of my friends have a preconception of kool smiles and that that is where low income families take their children for dental health. I was new to the city and saw a commercial and decided to take my kids there. I have always had a positive experience there. They are always prompt, kind and compassionate. They really care about the kids and want them to feel comfortable so they are not afraid to come back. My kids enjoy going there for their cleanings and work super hard in between cleanings so they do not have any cavities when they go back.
Thank you to the Dr. Grahsm, Sabrina and Vickie. For a wonderful job on kelissa s tooth.
There are know words to describe the kind and attentiveness the was shown to me and my Daughter in Law. Even though I didn't get tooth pulled because if my blood pressure. She stayed in the room with use talking and getting to know each other on a personal note. We enjoyed her company explaining things to use. I will be back Friday and hope to see her then.
Both of my children had cleaning appointments and once again the kool smiles team did awesome, thanks for always making my kids dental appts fun and entertaining. They look forward to coming
We had a great experience here.
Dr. Collier and her Assistant Faye was wonderful!!! Faye took great care of my baby and Dr. Collier did as well!! She's happy she got that tooth pulled and is waiting to see what the tooth fairy gives her!! Thanks for being gentle with my baby!!
I have been bringing my children here since their very first dental appointments begin. They've always been excited to come actually. I'm very pleased at each visit, the staff is always very welcoming and friendly and service and care is provided in a timely manner. Our visit today was good, the dental assistant Ms. Jennifer worked with my son really good, where he was not afraid to have his procedure done. Both she and Dr. Collier worked well together in getting the job done. We look forward to our next visit! Thanks kool smiles for helping to keep my kids with the kooleset smiles!
My experince at kool smiles with my children was excellent they were very nice and my kids love to go there i would reccommend it to anyone with small children because its a very kid friendly place.
Always love kool smiles! This is the only dentistry my children have ever used.. They are always speedy and super nice!
I got my teeth clean and had the best dental experience ever. Tasha was very pleasant and informative.
Worst dentist ever my appointment was at 2 in I still was just sitting in the lobby arrived at 1:20 wouldn't recommend to anyone. What the point in making appointment if you still going to be sitting in waiting.
Doctor Brown & Faye was excellent they made sure my son was comfortable & wasn’t in any pain and I really appreciate them for that I love kook smiles
Koolsmiles is awesome thanks you guys!!
always a great time thanks Kool Smiles
The girls are always taken care of when we come. Really appreciate the ladies for providing fun and care
Dr awad, Roxanne and Natasha was very good to me and very helpful I was very happy to have such good people im definitely coming back
I enjoyed my visit . thank you ms Amanda and ms dia for making me feel relaxed and comfortable ! The dentist are very nice too !! Great experience!!
Nawal was awesome! The staff is amazing & they welcomed me with open arms!
Thank you Ms. Dia and Dr. Brown ! I came in Ms. Dia walked me through everything. She was so sweet and helpful. She made me feel extremely comfortable ( I really don't like coming to the dentist office ) . She even encouraged me with starting my first semester in college .Thank you ladies so much
My kids love goin to kool smiles, however my kids only see Dr.Kappor. I had one of the girls who work there right down his name, I had a terrible experience with one of the femal doctors there last month. Every since then I only see Dr. Kappor he's the besthing about kool smils.
Ms. Rita is the best. She really made me feel comfortable and was super funny. Hope I get her everytime I come!!!!
Dr. Collier and Faye were very helpful. We really appreciate all the help and good customer service.
Dr.Maharrey is ABSOLUTELY WONDERFUL. I had a wisdom tooth extracted. After the procedure, I had very little pain. Also, thank you to his assistant Kenya for being such a great help! Thank you to the whole staff for checking on me and being so kind and friendly! YA'LL ROCK!!
My experience was great I love this hospital the doctors are so nice ,the nurses are so nice ,Doctor Khadka treated me with careful she's an expert ,I really like her she's so nice ,if someone need to do something in his teeth go to Kool smiles hospital and ask for Doctor Khadka she's really good ,and a good communicator.
Faye and Dr Collier were great!!! Awesome service
Highly recommend this location to all of you, dentist, staff, office personnal, are EXCELLENT they were beyond my expectations, they are so friendly, patience with children, they can talk, play and work in them really good, all questions always have a great answer, clean chairs, polite people, service and care, they are sweet, ever moment, if you are looking for a place to take your kids, go here, you will find more than you are looking for. my kids are no longer afraid to go to dentist appoinment, no more fear, just joy and peace, let your children have the same experience
I am Raven Thornton's mom, Dr Graham is an amazing doctor. She is super nice and has a great beside manor.
I arrived 10 minutes late and the staff was so professional about it! They were very helpful with getting my procedure done on time and they even cut into their lunch break to make sure I wouldn't have to reschedule! Dr. Malla is one of the best dentists around! I got a filling and felt no pain at all! Roxy the dental assistant made sure all of my needs were met as well during the procedure. They worked very well together and I recommend everyone to go to this office! The whole staff is great!
Local dentist office specifically aimed for kids. It is a decent seeming place and has good customer service.
Best staff ever we loved Noel !
I have a fear of the dentist so I was nervous about having to extraction done. I must say Dr. Powe and Assistant Tiffany was really great. They help calm my nerves and walk me through the process. Once again thank you.
My family and I love this place! The staff are very friendly and helpful- especially the front desk (Kasey Adams). They work with your schedule for appointments. If your having any issues, they'll work you in -in a timely manner. I would highly recommend Kool Smile to anyone who is looking for a dental office.
The staff were great with kids. Dr. Graham and Noel rocked out
It was fast !!! Friendly and fun !! My son didn't cry ! shameka brushed my son's teeth and he felt super comfortable! I met Dia she talked to me about my visit !! Wonderful staff of professionals!! Thank you ladies
KoolSmiles is a great place to bring your kids, thanks to Kenya C. and Misty M.
Best experience
Thanks
Was in and out within 45 minutes and they helped me get to work on time. Super friendly and clean environment!
I really love coming to Kool smiles. Thanks Jennifer for making me laugh and feel very comfortable
They call every day wanting you to make an appointment you get your appointment made you go for your appointment and then as you're walking in they call you to cancel your appointment for you and three kids. The girl at the counter is very very rude and will never go back
The staff has been great, I’ve been coming here since I was little with no problems! Thanks!
Very good!!
I will never take my child there again! Rude and unprofessional! It became "who's on first" at the reception desk upon arriving. Incompetent at best
Only place that fixed my 6 year old's daughter's cavities when everyone else wanted to send her to Boston
They did an absolutely wonderful job my 5 year old wasn't crying or hollering great job Ms.Dia for keeping us parents and our kid Happy
Dr Arora and Assitant Latavia did a good job today on my son!! Love to come here!!
I love using KOOL SMILES. I took my daughter in today and she was seen by Dr. Murphy and Ms. Kenya and she loved them. The atmosphere is amazing and the staff is fantastic.
I had brought my kids to Kool Smiles back when they took children only. That was mostly why I decided to try them out for myself when I had a broken molar that needed to be extracted. They were wonderful. They eased my mind for the most part (I still have an irrational fear of the dentist) and the extraction was quick. They used plenty of Novacaine (which I tend to need a lot more of vs. normal people) and it was absolutely painless.
Great experience. Very fun people to chat with while they work on your teeth
Awesome staff!!!! Dr. Pursley was very informative and patient with my daughter. This was her first big girl cleaning and the hygienist Laneka did an amazing job. Desha and Temesha was impressive with getting those X-rays done. Overall great experience!!!!
From start to finish, Dr. Pursley and China did an excellent job. They're the only people I trust to do work on my child.
Worked my two kids in together. Dr. Sutton and China were great!
Thanks for all you guys hard work.
Do not go here. They tried to do a completely unnecessary root canal and crown on my 7 year old. I got a second opinion at another dental provider who said that neither procedure was needed. Instead he got a small filling. Even with gas and local anesthesia getting a crown put on is painful and stressful for a child - it shouldn't be performed unless absolutely required. We will never be back. I am glad I questioned them and my son avoided a painful procedure.
Dr. Amy and Ms Temesha took good care of me. The walked me through everything they were doing and gave me different options when further care need to be administered. Thank you ladies! (and the ladies at the desk, you rock, too!)
Laneka my Hygenist and Dr. Tara Pursley were great. Great people skills and being my first time made me very comfortable and explained everything so I could understand it.
Dr Sutton and Miss China made for a smooth experience for both my boys. They kept them calm and entertained the whole time. You know you have a good dentist when your children say they had "fun" having teeth pulled ;)
Great service most definitely will be back.
Dr. Roark and China were very explainatory. They were very nice and told me exactly what was going to done.
Mrs china was ver good wit my daughter hollie harvey
I want to thank Dr.Moore and Dr.Derrick these two men worked so great with my 10 year old son. I took my son in for a small 'emergency" basically my son had a tooth that was hurting a week and a small piece broke off so I took him in. Turns out my son needed a small filling as well as a different tooth needed some extra help to come out. Dr. Moore was so great in the way he let me know that without telling my son directly. Dr Moore did not have any idea that my son has had anxiety going to the dentist in the past. Dr. Moore and Dr Derrick worked so well together with distracting my son so he didn't realize everything that they were doing. I appreciate you so much. Thanks
The staff was very friendly & nice & was very patient wit me & my daughter!
My son's first visit was last week and I have to say that it was a great experience!! The people there are very courteous and helpful. Their work is thorough and they want your children to be comfortable. His dentist informed me of everything she did for him, what work he will need done in the future, and answered all of my questions that I had. Overall, we were both satisfied with Kool Smiles and he will definitely be back. I will recommend them to everyone I know!!
My first visit was amazing with Dr. Sutton and Anderia ! Must say we’ll be back ! Can’t forget the rest of the team Laneka, Terrie, and Deidre
Dr Sutton and Mrs Andrea did an excellent job fixing my teeth
Dr. Roark and Dr. Andrea was good with me today....
So I missed my childrens appointment and got an email. I was able to schedule them myself via my phone. It was so easy and convenient. Couldn't have been happier. It beats being on the phone on hold. Love kool smiles!!
Dr. Roark and China were both friendly and very professional. I am extremely satisfied with the service that my son received as well as the kindness and patience they showed him during his procedure.
Dr Moore and Mrs Andrea worked so week with my daughter!! She was scared and they walked her through it!! Loved them
Serenity and Dr. Sutton were amazingly sweet and nice. Highly recommend
Dr Moore and China took care of my child perfectly. Dr. Moore made her feel as comfortable as ever. and China was such a big help. Thank you Dr. Moore and China!!!!
Dr sntton and mrs Andrea did a good job
Dr.pursley and Andrea were great...great experience
Daughters first time at the Dentist and they did excellent and the staff was awesome
Dr. Sutton...china... sherita.. they were a great team.. really made my baby relax.. talked to her the whole time to make sure she was real and calm.. thanks so much lady for everything...
Dr. Sutton and Andrea did a great job taking care of my step son today ! I highly recommend these two ladies at Kool Smiles.
So many things went wrong, I should of known in the beginning. Front desk staff is not friendly. Long wait to be called back almost 2 hours after set appt. Now mind you I have insurance and Was quoted one price for All the work my daughter supposedly needed and paid a little over $400 in office, I was told my part. Then received a bill in the mail a couple weeks later wanting more money. When I called I was told it was for an extra procedure that the dentist had to do once she got in and looked a little more. The Dr. Stuck nummbing filling in and not even 5 min later she starts going at it. My daughter screamed, I feel it I feel it. I had to MAKE the dr. Stop. I was so livid. I told her you didn't give it enough time to work. She just stood up walked out and came back 15min later. I should of left right then. They completed the work but my daughter is terrified of the place now. So we found a much better place. Found out the caps she got were not necessary, fillings would of worked.
My experience at this Kool Smiles in Hattiesburg MS was simply amazing! Thanks to Dr. Moore and his assistant Ms. Danesha...my sons past experiences in Jackson were tragic the people were not child sensitive. Dr. Moore was amazing with my child he really made a lasting impression and his assistant Ms. Danesha was supportive of the Dr. all the way..they exhibited amazing team work. I believe that my son is over his fear of the dentist because of this great team ... Great Experience!
Koo smiles have been a great job on my teeth I will love to come again !
Dr. Maharrey and Andrea did an amazing job on me today.
Dr. Pursley I recommend her to be my kids dentist for now on. Give her a 10 rate. Andrea well respectful and caring person, recommended her to stay with her also. Give her a 10 rate. Laneka the best my kids ever had, recommended her to keep up an excellent job. Also stay with my kids and give her a 10 rate I have enjoy my time here at KoolSmile 100.
Mrs. Andrea and Dr. Sutton did an EXCEPTIONAL job on my sisters fillings. She was extremely nervous and they were patient and helped her through the entire process. KUDOS TO KOOL SMILES!!!!
Dr Pursley Andrea and Laneka were all great on my visit today
My visit today was great China explain everything to us before the doctor came in
Andrea did a great job and was super friendly to me and my grandmother
Dr.Roark and China took care of my son today they were absolutely great
Dr. Roark and Dr. China were very sweet and helpful. Definitely will be coming back.
I do not have enough good things to say about the Kool Smiles office in Hattisburg! I'm an adult woman who went in with the need to have a tooth extracted. They made me feel completely comfortable and Andrea and Dr Maharrey were great!
China and Dr. Sutton are great. They are always great with my 7-year-old
Kool Smiles always has a courteous friendly staff who are always willing to help. In particular Mrs. Chrissie Kasey stand out and has always done an excellent job with my children. She always talks with them makes them comfortable and explains everything to them. She takes excellent care of there teeth. Thank you Kool Smiles for employing such an excellent staff member such as Mrs. Chrissie Kasey.
I enjoyed my visit with Dr. Roark and DA China. They worked well with my 4 year old.
Excellent service, Adaisha made our experience here great !
I was overcharged for services and the treatment was not what I was hoping for my 2 year old son. There was very little explanation of what was going to happen once we waited in the exam chair for 15 minutes and the dentist only spent 2 minutes with us! I will be looking for a different dentist for our next visit.
Dr.pursley and Andrea did a wonderful job today
Dr. Pursley did a great job on my fillings. Ms. Andrea and Ms. Erica made sure I was comfortable and I had a great visit today.
My 2 year old daughter's visit to Kool Smiles was an awesome experience. The staff was pleasant and the atmosphere was excellent. We both left the clinic with smiles!!!!
This place is great!! Mrs. China was very informative and all staff was very helpful..Laterria B. was very pleased.
I enjoyed my experience yesterday at KOOL SMILES. From the moment I was greeted by the dental assistant Ms.China to the dentist Dr. Sutton. They both explained everything to me, to the point to where I understood everything cleary. I would definitely say that these two young ladies know their job and they do it well. Most importantly I will be recommending KOOL SMILES to my friends that have children. So you all will definitely see us in the future. Thanks for a great job ladies.
Today was a wonderful experience at Kool Smiles. The staff was super friendly and very professional. Dr. Pursley is awesome and very knowledgeable about her job. Her assistant China was also wonderful. She made my daughter and I feel very comfortable
Dr.Roark and China, I had a great experience here and the dr. Explain everything to me and made it clear to my knowledge
China and Dr. Sutton , where very efficient in taking care of my needs. I was explained what was going on so that I knew my options. China was very courteous to my needs until the doctor came. I will definitely come back
The staff was awesome always respectful, nice , kind, and most of all passionate with my boy while removing his tooth, always on point with getting me in and out accordingly to my appointment time. Thank You For You Wonderful Service! '
Ms Denise and the Doctor were very kind through my entire and visit.
I have brought my son several times for cleaning, extractions, fillings & sealants all of the staff have been nice & explained anything that we had asked a question about. Today he had 2 fillings done by Dr. Roark & China.