Review of the Event Center:
I booked Rhythms this past June 2019 for my 30th birthday party.
PROS:
1) The event space for Rhythms is beautiful! It is a large, recently built space that is very versatile, including a large stage, DJ booth, and a bar. The furniture is well suited for the space, and the TVs and lighting allow for customization of the space to fit the theme of your event.
2) Flexibility with vendors: Rhythms allows you to bring in your own vendors (with approval) for anything (e.g. food, music, and photography) except alcohol. This is a great feature that is not shared by many other venues.
3) I believe we were mistakenly shorted on open bar time purchased for my event by approximately 30 minutes. When I brought this issue to the attention of the event manager and eventually one of the owners, the owner I spoke to (via email) was, in my opinion, quite unprofessional in his correspondence. He eventually did address my concerns by speaking to me by phone, apologizing for the team's approach and how things were handled, as well as reviewing transactions with me. I was also refunded some of the prorated amount for the 30 minutes of lost open bar time. It seemed that the team was genuine in acknowledging mistakes made, and have learned from the experience.
CONS:
1) The event managers that I worked with, while nice, lacked the organization, initiative, attention to detail, and communication skills that I feel are needed to really take the stress out of planning an event for the host. For example, Rhythms made no effort to notify me that the event manager I worked with for my event left the company, nor did I hear from the new event manager until I initiated contact 2 weeks before my event. It was clear that the majority of the details of my event were not conveyed to the new event manager. In addition, both the former and current event manager were not prompt in their email correspondence, often taking a week or more to respond to emails. I had to send reminder emails in several instances to get responses.
2) Almost none of the policies are outlined in writing in the contract/invoice, so much of what is discussed is done so verbally. Not a problem as long as everything runs smoothly, but if you come across an issue it becomes challenge quickly.
3) If you book here and are considering an open bar package, I highly recommend discussing an objective method to track the open bar start and end times with the team. Unfortunately open bar drinks were not tracked in their system, so when I presented my concerns about being shorted, there was no way to confirm start and end times for the open bar.