I wonder if some of the negative reviews are from competing dance studios trying to drum up business....We love it! We have been taking our 5 year old daughter here for 3 years. At first we were not sure it would work, because she wanted to sit in the corner and watch, but not participate due to being shy. The instructors are wonderful with children, and they really care! You can tell the quality of the place by the number of people who go there, and the quality of the dances at the recitals! I went to various recitals over the years for different places, and they don't hold a candle to Impact! The original owner still works there, Miss Sue, and the new owner was one of her students. My daughter actually requested to stop soccer so she could take more dance classes. We go to three a week, tumbling with Miss Kristi, Jazz with Miss Meagan, and ballet with Miss Sue. My daughter loves all her teachers, and I am very happy with the caring and consideration of all of the staff. They really go out of their way to help! My husband and I are extremely happy with Impact. Yes they do have a cancellation policy, they do have a business to run. You can't pay salaries if you are not getting paid. All of the parents we know are happy, the kids are happy. Some parents have left to try other places, and all the ones I know of, ended up coming back.