To be fair, the instructors are wonderful and the students really do learn. My daughter enjoyed her teacher.
But the studio's accounting and customer service leave much to be desired. I gave the studio my credit card number so they could charge it every month. Supposedly they missed a month, so charged me twice in December ( with no notice). Then I had a new card issued and used it to pay March's tuition, but apparently they forgot to record my payment and sent me a bill. When I checked the CC records I discovered I had been charged for the missed month, as well as March. Some how the studio lost track of two months of tuition. I sent a detailed email with an attachment showing the CC records for every month. The lady in charge never responded to my email, I was forced to deal with her receptionist who kept asking for more verification, and in May I received another bill reflecting the same mistakes I've been trying to get corrected since March.
The owner/director has never called, emailed or made any indication that she was sorry for the accounting error. She refuses to take the time to personally attend to this matter, and I am jumping through hoops to get the studio to stop charging me for a month I've already paid for. It seems counter intuitive to treat a customer this way, especially when you made the mistake.
D'Ann Danse Studio requires all students to sign-up for a full year of lessons. If you move or decide you don't want to dance there anymore, you are still required to pay for the remainder of the year. Parents have to buy all shoes, tights, etc through the studio. The required items are quite expensive. I paid $14 for a pair of tights for the recital. Also, besides paying for lessons, costumes, and shoes, parents are required to buy a certain number of tickets to the recital ( whether you need them or not!) I am required to buy 4 adult tickets at $15 a piece. Cash or CC only, no checks, and if you pay with a CC be prepared for a 2% surcharge. The recitals are professional affairs, but I kept feeling like the studio was using every opportunity to get more money from me.
Bottom line, great dancers -terrible accounting and customer service with inflated costs. We won't be back.