Reviews of Jean Ann's Bridal (Costumes)

Michael Donnelly

Great staff.

Amber Redden

Very rude employees and a very unpleasant shopping experience.

Myra ALLEN

Great dresses, help was great found perfect dress

Scott Allen

Helpful and supportive staff.

victoria hensley

They have such beautiful dresses

Chistina Smith

Awesome place to get any dress you need!!!

Jennifer Rinehart

Great selection and very helpful staff!

Ashley Copley

So disheartening! I am a naturally busty, but thin woman. The sales associates were not accommodating at all. When confronting the issue of my large bust, the sales associate rudely stated "What am I supposed to do with THOSE?" Even if this shop had my dream gown, I wouldn't purchase from this shop. I left in tears.

Sarah Meadows

I came in looking for help. I found a dress i wanted to try on but i was ignored. I wasnt sure my size. I walked around looking for help to discover i was being ignored because i didnt bring in my bridesmaids to be fit. I felt defeated put the dress up and left. I will try again later when they have time to help me.

Madison Chase

Jean Ann's is a lovely shop with a great selection of dresses, very kind and helpful employees, and decent prices. I absoultely recommend you stop in and see what they've got to offer!

Stephanie McPherson

Very helpful, large selection of dresses. Even though it was closing, they did not rush us.

Tammy Darnell

I have purchased ALL of my daughter's prom dresses from Jean Ann's and the sales associates have been excellent. Each time we were more than pleased with the dress and alterations. Good Job Ladies!!!!! You will be seeing me in the future.

Michele Stone

We traveled over two hours based on word of mouth recommendations and they delivered! The bride found her perfect dress and accessories at a price point that we would have never been able to find in Virginia. Great service and great selection!

Bryahnna Bailey

They are attentive to your requests. They are professional. The store is organized. They listen to what you're looking for and if you don't know what you're looking for, they will help you find the dress best suited for you. I buy every dress I own from there. I never leave unsatisfied. They help me find the dress that makes my mouth hit the floor. Thank you Jean Anns for providing the dresses that make me feel like a princess. They take pride in each customer.

Amanda Vance

Love everything about this store! Friendly staff, beautiful gowns at a great price. Best experience I have had!

Chastity Williams

The staff were friendly and helpful

Mikaela Argyrakis

Yesterday was my first time ever going into the store, and it was a lovely experience. They have the best selection of dresses in the area, and the ladies are very professional and kind.

miranda phillips

Excellent selection, great service

Pam Chase

The selection of bridal gowns was fabulous, but even better was the wonderful staff who made our first look for "the dress" for my daughter so easy and wonderful. She felt like a princess.

Shonda Ann

My daughter and I have been looking for a particular dress since November of last year. We found out today, in our home state of NC, that the dress can no longer be purchased. I called a place in WV that said the dress was there possibly only for another let down. She gave me Jean Ann’s number and said she could help probably. She called and found a list of stores that had purchased this dress to sell, and found her dream dress in Connecticut. I’m currently waiting on a call back from the Connecticut store to get it shipped! Above and beyond is an understatement, and if we lived in WV my daughter and I would give her a big hug! Thank you to this store! I’ve never experienced someone doing this for us ever, and the purchased dress wasn’t even in her store. That tells you something about the care of others!! Thank you THANK YOU THANK YOU Jean Ann’s!

Erica Stone

Thank you so much for my experience! Your Staff, especially Kaylie, was so nice and helpful! I would highly recommend to any bride for a great experience!

Sarah McKinney

I entered the door of Jean Ann's Bridal in Beckley not expecting to find what I was looking for. My style isn't very traditional and in the other boutiques I had been in, all I saw was "boring", "too plain", "boring, boring, boring", "just...no." I'm not what one would call a "bridezilla", but I'm very picky about the way I dress and present myself. I grew up reading and looking at high fashion magazines, such as Vogue, Vogue Italia, etc. I was sure that I was going to have to find a dress online, which is risky, but I was going to find out my size because wedding and prom gowns run smaller than your usual pedestrian dress. So, here I am at Jean Ann's, admiring their selection compared to what I had been seeing in other boutiques, while the ladies working there were ALL trying to help me find something along the lines of what I was looking for. Luckily, that day and hour, I was the only one in the boutique (if you go any other time, it's packed full of fellow bride-to-be's and their families, etc., yet the ladies that work at Jean Ann's do not miss a beat making sure you're attended to!)...two of the three ladies working that evening were giving me random dresses to just see what size I would wear (it's been twelve years since my last prom, so I obviously wasn't sure what size I would wear in a formal gown where young ladies grow to be women), while the other lady was looking for what I wanted, which the keyword being: bling. Finally, a gorgeous gown was handed to me that I didn't even know I wanted until I tried it on. I wanted a short dress, but this one has a train and is very classy, yet has subtle intricate flowers in beaded, bright silver throughout the ivory lace. Needless to say, the ladies that work for Jean Ann's bridal definitely know what they're doing. They don't just sell you dresses and accessories like many other stores and boutiques. They pay close attention to your personality type, how you describe what you're looking for, etc. to help you find the perfect dress. Not only that, but they also help find accessories that will match perfectly with the dress you choose. Jean Ann's Bridal in Beckley and Charleston both have a very wide variety of the perfect formal dress you're looking for for your prefect day. They also have their own seamstress who does an amazing job and gets you an appointment very quickly! Keep Jean Ann's in mind if you are engaged, newly engaged, or just have a formal to attend!

Jonathan Handy

I got a tux for a friends wedding from Jean Ann's and the fit was great and the sales associates were very helpful. Definitely recommend them!

Sarah Walker

Jean Ann's was the first bridal shop that i have ever been to for myself . Most women take months and tons of shops to find that perfect dress , but I found mine within 2 hours due to the fact that I had awesome women helping me with every question and all of the information ! I got a great deal on my dress and veil as well ! Definitely going back to find my bridesmaids dresses ! Thank you Jean Ann's for making my first (and last ) wedding experience one that I will never forget!

D M

Great people to deal with - and a huge selection in the store - check them out!

Britney Pack

I had tried on a dress and fell in love! The owner helped make me dreams come true! If I could give 6 stars I would xoxo

Scott Williams

Great hot dogs! They do have a great selection, but I got frustrated and ultimately disappointed when I was unable to find what I wanted. The hot dogs, however, are out of this world!

Shaina Watson

I had a great experience they didn't stop till I found something I wanted and loved for myself and for everyone in my wedding party great prices too!

Donna M

This place woud be out of business if it were in a big city where it had some competition!! Refused to measure my daughter today for an out of state wedding since we weren't purchasing the dress at their store. We have spent thousands at this store before. Never again. Petty and overpriced because they think they can since they are the only store in town. Taking good care of your loyal customers and going above and beyond is only good business. This is not a good business . *** CAME IN FOR SECOND TIME AFTER OWNER RESPONDED THAT THEY WOULD "GLADLY" HELP ME IF I CAME BACK IN WITH THE DESIGNERS NAME. I EXPLAINED THIS UP FRONT AS SOON AS I ENTERED STORE. Immediately both the "other" owner and the 2 young girls helping her told me they would NOT measure her so I showed them this review. The owner AND the girls kept arguing until I pulled up this review and showed it to them. Then the owner backed down and said very hatefully"Fine", grabbed her measuring tape and yelled "here measure her" then wrote down the measurements and slammed them down at me. I will NEVER use this store again. All three of them were rude and condescending even after I showed them this response to my initial review. They got mad at ME because the other owner assured me I would be helped if I came back in. WORSE excuse for a local store ever!!! Never apologized even after they realized they had jumped the gun, but instead kept arguing with me DESPITE the reply below saying they would help me if I came back in. And THEN got mad because I became upset. LOL!! P.S. just left the store and called Seams Easy in Daniel's to see if they would measure her and guess what their response was? Sweetly said, "NO PROBLEM". Again, will NEVER go back to Jean Anns!!

Kim Richmond

Very nice and helpful with everything

Melissa Williams

Amazing dresses, service and quality. Recommend for everyone looking for a beautiful formal dress or tux.

Shawn Lesher

This store is fine its not fancy but they do have a lot of different dresses pricey i would say not so bad for wedding or prom but way to high priced for homecoming dresses

Anne Pierron

Inexperienced & unprofessional! I fell in love with a dress & the sales associate assured me they could order the dress & order that dress "all the time". Turns out the dress had been discontinued 4 YEARS AGO! They said they would check with the seamstress to see if the off the rack could be let out then they never called back. Thanks for completely getting my hopes up! :'(