Reviews of Eastern Mountain Sports (Costumes)

Meghan D

I often have to wait at the register for a very long time before a staff member comes over to assist me or help me check out. Often while waiting and make eye contact with them but they do not even acknowledge or mention that they are coming over. Today I actually waited so long that I just left the merchandise and a dressing room and left. I was in line at a register and both staff members there saw me and went to go help other customers and did not even call over the other staff, who were available. One employee came over and I thought she was going to assist me but she was just trying to answer the phone.

Megan Thayer

My fiancé and I came to EMS to look for a Thule. They were 20% off at the time, so that really helped! We had a super friendly cashier, and he also helped us to install it on the car to ensure a proper fit. Also, a super awesome benefit of this store....NO TAX!!

Moxie Loeffler

This place has the best customer service I've ever had at a sports store. The employees were friendly and repeatedly came to find me to see if I needed help. They were efficient in ordering an item for me and calling me when it was ready. They've given me great advice on what gear to get, and they don't always recommend expensive things I hesitate to buy. Definitely would come here again!

Dawn Kersula

And a 50% clearance!

mfluck

You wait at the counter for 20 minutes and then these clowns tell you they can't sell you what you want because the stuff isn't on the system. Never been in a store before where you can't actually buy what they are selling!!

Mike Diehn

Sooooo many cool gadgets! Great service and a good selection. There are a few real hardcore outdoorsy types on staff and a bunch of normal people and I never feel stupid or intimidated when I shop there. Great place.

Stew Stryker

A really big EMS for the area, great selection of gear. Staff is fairly knowledgeable, but most are just "sales people", not experts in the outdoors. Definitely get on their email list and shop the sales, which they have frequently - DON'T pay list price!

Jamie Vaillancourt

I stopped in here on September 28, 2013 at 10am to get a heart rate monitor. I waited about 15 minutes for someone to actually show me monitors. I picked one out and got in line to pay for it. There were two sales associates working but they were both waiting on the same customer. I spent fifteen minutes in this line only to find out the box for the heart rate monitor was empty when the clerk rung it up. They offered to get the monitor but I was so disgusted I left without buying it. I would have been curious to see what my beats per minute was while I was experiencing this. LOL I doubt I will ever shop at this store again.

Walt Mlynko

Best outdoor gear store in this part of New Hampshire. Sure, LL Bean is in the same mall, but EMS beats them on breadth of camping and hiking gear overall. Prices are in line with other stores of the same ilk.

Jacob McGrew

I used to love EMS and shopped here regularly for many years - when I was on the East Coast it was the source of 90% of my outdoor gear. One of the main reasons I was so happy with EMS was the generous return policy and knowledgeable and generally friendly staff. My last few experiences with this location have been terrible. Unhelpful staff who were turned downright unpleasant when I tried to return items (one was an air mattress with a defective valve and the other a stove that had been used once for a few seconds to see how the flame distributed). They flat out refused to take these items because they had been "used" and made no apology for the new return policy which has gone from generous to very rigid in the past few months. Furthermore, prices have been sky rocketing over the past several years and it's just not good value anymore. Do yourself a favor and find a local outfitter or buy online.

Matt Palo

I've been happy buying here. Sometimes it's nice to go see stuff in person before buying. Be sure to price check their website. I just bought a $200 jacket in store to find out it is $150 on their website. Hopefully they will price match themselves

antique wood

The chain is going downhill quickly..failing to realise men have more disposable income than women and they want more product to peruse ! Case and point 10 pairs of Prana Zion stretch pants in size 34 waist all 32" long legs .No other leg sizes availBle in 34 W...W TF! Who is ordering product for this company !! Not everyone is 6 foot tall exactly! Sad when I know more about any of there product s than any of their sales clerks ! STUPID!!

Jeff Postupack

Greatly expanded product selection at Powerhouse Mall EMS.

Heptameron FSC

Staff is always very well informed and helpful here.

Andrew Clack

Great variety of name brands in all sizes and varieties but the prices were so high I had to look elsewhere

Jim Jasie

Had a great experience looking for hiking boots, just like a local shoe shop. Michael was extremely helpful going through different orthotics and boots. Very courteous, knowledgeable and attentive even helping other shoppers while I experimented with different combinations, Enthusiastically recommend!

Nick Alexander

Pretty good selection of outdoor gear, can get a bit pricey but if you need something for your next outdoor trip, this is the place to go.

Jess Wisloski

I had a big issue trying to return some boots when the boot maker wouldn't do a size swap, and no stores near me had it and the style was being phased out. Went by on July 4 and they did a swap no problem or fuss. Very pumped!

Danny Yergeau

Very good services from the employees.

Patrick Adams

All great hiking gear

Raz

It's not the biggest outfit but manages a good selection on display. They also have a convenient bike repair and tunning shop in the store. Prices are usually not cheap but the membership gives often great deals and discounts.