We were hopeful that my 2 year old granddaughter would want to be in ballet, she is always dancing. So we signed her up for a trial class at a studio so we sent pop pop last minute to get her ballet shoes because of course good ballet shoes are going to make the difference. Unfortunately they were not the right size so she didn’t have shoes to wear during her class, but my daughter and I were hopeful so we went the same day to have her sized. The employee was able to get her a size that would work, she seemed annoyed and I can see it, after all she is only two and this her first time to do anything like this. Though experience with children helps I guess it is not necessary to fit a little girl with her first pair of ballet shoes. Well we decided to try other experience to see if she reacted differently in different experiences. And after attending a mommy and me class she opened up a bit more so we signed her up to help her with her shyness so we can get her into ballet or gymnastics or both. I’m a proud Meme that will always make sure that my grandchildren always have the best. I left the receipt for the shoes with my daughter “just in case” but she brought the shoes back to me to return after we signed her up for another class. I didn’t realize I didn’t have the receipt before I got to the store to return the shoes “for now”.... Taylor tried to look me up but was not able to.... I don’t know why after we purchased them and exchanged them and we were somehow not put into the computer... I couldn’t get ahold of my daughter so i said no problem I’ll take store credit as I’m sure we will be back many times as she is only two and we want to try her in everything to help her find her talent. The other employee that was there started shaking her head yes as Taylor proceeded to tell me that it was not possible given that I didn’t have a receipt and she couldn’t find me in the computer even though she was the one that fit my granddaughter and processed our exchange.... I’m not sure that she put any of the information that I gave her correctly as she would repeat wrong and I had to correct every time, but I would assume that after already processing two other transactions on these shoes we should be in the computer. Later that day my daughter did get back to me with a copy of the receipt and when I went back I was able to return the shoes, however, this business will never get another penny from me. I will travel to other cities to get ballet and gymnastics clothing and supplies rather than go back to a shop that refused to simply give me store credit since she is the one that helped us before and ensure that I would return for my future needs..... and if my granddaughter never needs anything ever again they would have the $20 for themselves so in this day that small business struggle because of the changes in the way people buy, customer service is what keeps you in business. I understand this as a small business owner myself, and I would pay more to do business with a small business to help support them and our community, that being said when employees are not able to deliver on customer service, why would I ever give you another penny. The owner should know of this experience and how many hundreds of dollars were lost from just me. I wonder how many other customers were lost due to feeling the way I did, but didn’t say anything....