My review is based on renting power equipment, not party supplies.
As a female, I am always intimidated and uncomfortable to walk into an establishment that has all men working. Inevitably, someone will stare or look you up and down. Often times they stand in groups and just watch you and I will leave to do business elsewhere due to that. This will not happen at Aceco, I reassure you.
I reluctantly took back a rental that my husband had rented. I roll up in this place, this particular day, with no traffic. I walk into the office and was greeted by a gentleman. He was friendly, professional and quick to refund our money but had offered another one to rent with his apologies. I was there just a few minutes and onto the unloading garage where two other men rushed out to get the equipment unloaded and apologized for the inconvenience, then right back to work they went.
Due to this great customer service, I returned 2 days later to rent a few things. I walk in and they are busy before 10 am! I was greeted promptly and taken care of in the same way the other customers were and they even explained how to use a piece of equipment and encouraged me when I doubted I could actually do it myself.
When I went to have it all loaded, another gentleman politely explained to me how to use the equipment, offered me some helpful tips and again, reassured me that I could do it.
I did! (Thanks guys!) Listen, these guys and places like these are few and far between. It is hard to find knowledgeable and professional people to take the time and to be so efficient like they are and to treat you like a customer should be treated.
They are fantastic and I wont hesitate to use them again or recommend them to everyone I know.