Similar to another review, the customer service here is astoundingly the worst.
If you're in a rush and can't read my whole review the overview is an employee got mad at me for returning something and fat shamed me... I wear a size 4/6 usually and am in recovery from an eating disorder. This "employee" almost caused a self harm relapse because of a gross thing she said.
When I came in on the weekend everyone was so nice and I felt great about buying from them. However, I had to go to return what I bought today because it didn't fit (side note: I advise sizing up here) and they no longer had the items and store credit was fine with me of course. My tags had fallen off but were in the bag with the receipt, and it's an easy clasp on them so all you have to do is reloop it through the tag and snap it, takes about 20 seconds. This is why the woman wouldn't let me return the items though. The tags had to be on the , so I offered to just put the clasp and snap it on there but she said she wouldn't take the items still? At this point I'm mostly confused, as a customer service employee if its an easy return yay and if not you have to work a little bit but thats okay!! After all, it is your job. So I keep talking, trying to figure out why she wouldn't take them back now, even with the tags, and she flat out blames me for buying the wrong size, saying I should know my body type better and implied I should lose weight so I could wear the item instead of bothering her with the return. (I wear a small/medium but bought a large on a previous employees advice, because I have thicker thighs.) I've had an eating disorder, and am a healthy weight finally so maybe I'm over sensitive but how and what she said really hurt me almost to the point of relapse. I think its really disgusting these people exist and more so that they're employed at a company that seems to celebrate the female body.
Also if anyone wants a small top with medium pant in nyc I can give you these brand new, with tags, matching set from here.