Reviews of Atelier New York (Costumes)

xl z

Ordered three items from website, 1 item sent wrong had to follow up with two emails and a phone call to find out they don't have inventory of it. Third shirt was ordered and paid for with card and then before shipment went out refund was issued because out of stock. Website inventory management is lacking.

jason jia

Terrible. Order a Canada Goose and got the wrong size and to make matters worse they don’t even have the size I want left anymore. TERRIBLE CUSTOMER SERVICE WITH SOME ILLITERATE EMPLOYEES.

Desmond Chow

Great high end guys clothes and accessories for everything without looking like a stuffy lawyer.

Jessica Alma

I purchased a Maison Michel straw hat from ATELIER New York (a boutique) through the website FARFETCH about a week ago for a trip to Mexico. I paid for express shipping because I wanted to receive it before I departed for my vacation. Well, I received the hat the day before I was schedule to travel and I was extremely excited about the idea of having obtained an item that I searched high and low for! Instead of receiving the perfect fedora to compliment my wardrobe all I was left with was utter disappointment! The hat that I received was NOT what was portrayed on the website! Upon opening my packaged I realized that the ribbon was falling off of the hat and that the metal 'M' logo that was supposed to be stitched onto the ribbon was missing. At first I thought that maybe it was provided separately but there was nothing else enclosed in the box and no indication that the metal 'M' logo ever been stitched onto the ribbon, I am a Fashion Design student and I purchase luxury items on a regular basis so I have acquired sufficient knowledge of the detail this item must possess. BUT anyways! The package was received on a Wednesday at 1:49p EST and immediately processed for a return online and delivered to a UPS center for processing, the item was shipped back to the retailer at 5:07p EST. I left for my trip to Mexico immediately the next morning but I proactively followed up with the tracking of the items delivery! When I noticed that quite a few days had passed and I had not even received an email acknowledging that my returned item was received I decided to contact FARFETCH directly. During my initial interaction I was told that they could not locate my return order and needed to investigate the matter. The associate that I spoke with reassured me that he would either return my phone call or send me an email with an update. I did not receive either during the timeframe that was communicated so I opted to call back to follow up on my previous interaction. I was placed on a number of lengthy holds while another agent followed up on my claim, she then informed me that after their investigation they were told by the boutique (ATELIER New York) that the item returned was not received in the same condition that it had been sent and mentioned them having an issue with the box that it was sent in. I sent the item in the exact condition that it was received which again was NOT what was portrayed on the online website (after all that is the very reason why I am returning the item!) I also returned the hat in the same exact packaging that it was received in. The agent then proceeded to inform me that ATELIER New York was refusing to accept my return and would be shipping the item back! I asked for my dispute to be escalated and I was then asked to hold off from doing so until they could find some type of resolution that would benefit both parties. I have never been so insulted! I have since read a number of reviews from other customers with similar issues and it is now very clear that FARFETCH does not vet boutiques like ATELIER New York! Retailers such as them are using false and deceptive means to sell their products and are being protected by FARFETCH! How are the customers protected! These boutiques can essentially sell us items in conditions that are not made clear on the website for a great deal of money and we have no way of fighting back! How are they even able to do business in this manner! I am now on a quest to enter formal complaints and make everyone aware of my experience because I would not want anyone to have to go through what I have recently experienced!

J Han

I am so surprised that they have so many brands but not only black and white. Undercover, readymade, Greg Lauren, 11BBS, palm angels, ambush... all of my favorite brands. It becomes my monthly(or bi-weekly) check in spot about 2 years.

Alexander Benjamin

Some very unique brands for NYC such as Readymade but not exactly the place to go to for a bargain.

Jordan H

Atelier new york was my favorite store since 2010. It is so happy that I can shop in this store again. Right now I can enjoy to buy a pair of Guidi matching up a pair of balmain jeans from them. However, keep your girlfriend from this store, because they start to sell women collection.

Xing Cui

Awesome place

Ck Kei

good

Hab Le Hibou

Ghourri Smart Art

Ashley M

They're terrible liars. The Yeezy boost 350 store list listed their store and they've been telling everyone different answers on whether or not they'll have it. I wen't all the way over there (tried calling and the # on their website doesn't work) and the dude there said it's "VIP only" "not released to the general public" whatever that means. If you're not trying to sell the yeezy's to anyone why not announce it on your social media pages so you don't make people go all the way over there and waste time. Typical high end store who can't handle people lining up for the product sold in their store.

Siyuan Guo

Nice collections here. Sales reps are friendly and very stylish.

David Jiawei Zhu

Placed an order for a pair of boots on their website. They sent us the wrong size, and went into full denial about the mistake. Customer service is terrible, and they'll ride their lie to hell and back over a couple dollars worth of shipping label. Take your business else where.

Yunfei Liang

No size 45s pretty much.

Jordan Smith

Relevance is the industry's most precious commodity. Given how ahead of the general curve Atelier was at its inception, it comes as no surprise to see it maintain its place in the pantheon of the best menswear stores in New York City. Certain items can be outlandish, and there is no person alive who could wear any item in the store in utter confidence, but then, that is the point. Atelier is a curation of pieces that alternately flatter immensely or completely defy logic, but they are never trite. They're also never cheap. It's not the bleeding edge unless your wallet is bloodied as well.

Plus Aziz

Atelier is one of NYC's retail gems. If you're looking to take sartorial risks or to enrich your knowledge of textiles and leathers, this is a great spot to awaken your senses, educate your eyes, and/or take your wardrobe to the next level. I love their selection of Werkstatt-Munchen jewelry and clothing from unique global high-end designers like Thamanyah, Alexandre Plokhov, and Yang Li

Adetokunbo Adeniyi

If I could give them zero stars I would. My best friend went to check out a pair of pants he saw on their online website. His new card hadn't arrived yet so he asked them to hold it until Wednesday when his card arrives. They said sure and took down his information. He got the card a day early so he went and when he got there they not only sold the pants without notifying him AT ALL. When he confronted them they said they were going to notify him on Wednesday. Which completely defeats the purpose. To make it worse, they no longer carry the designer. SMH!!!! Useless customer service

Richard Lu

Super helpful staff. Excellent selection of various garments, shoes, accessories. One of my favorite shopping locations in the city.

Style Khan

Know this place after I search MA+. Never thought that I can buy this brand in USA. Want to check out this place every weekend! BUT!!! If you want to always shop here, you should either have a good paid job or a rich father!

Prasad Mahale

Excellent clothing line. The WTC mall location adds to the class quotient