It is EXTREMELY rare for me to write a negative review of a business/restaurant/hotel... mainly because negative press sticks out so much more than positive and I just believe everyone should be given the benefit of the doubt and/or allowed a “bad day,” a “bad meal,” or even just a “bad mood”
But.
Today was the end of my patience with Ultimate Party in Hattiesburg. Time and time and time again I have been in and left feeling so irritated at how unbelievably RUDE the employees are. And this is NOT a new problem. Years ago the store was located closer to USM and even back then, the same was true.
The employees are ALWAYS rude. It’s so sad. But it’s so true. They act mad at the world. They act irritated if you ask questions or for assistance. It’s just the truth.
I have read positive reviews and I suppose there must be a few happy people who work there... but in all my years of visiting the store, I’ve certainly never encountered one.
The reason why this is true is blatantly apparent. They are the only true party store in the Hattiesburg area and they know it. They don’t HAVE to be nice because they know people have no choice but to come in.
If this were my business, I would be embarrassed and ashamed but also willing to MAKE WHATEVER CHANGES ARE NECESSARY to provide decent customer service.
Shame on the management for never making changes to remedy a LONG-TERM, ON-GOING problem. It doesn’t take ANY energy to be nice. In fact they say it takes way more energy to be rude and frown and be grumpy.
Hattiesburg’s only hope for having a fun, perky place to enjoy preparing for festive occasions is if a PARTY CITY moves in or if new ownership takes over and INSISTS on employees being KIND.
I hate writing this, but today was just the final straw.
It’s not hard to be nice, Ultimate Party.
Dollar Tree is gaining more and more party items... maybe eventually they’ll be able to provide all we need for special occasion planning...
Please, Ultimate Party people... get happy.