We've got all the opinions of people like you who purchased the products of Men\'s Wearhouse (Costumes) in the area close to Massachusetts.
As of day this firm gets a rating of 3.5 stars out of 5 and that rating has been based on 59 reviews.
You must have seen that it has an average rating is good, and it's founded on a large number of scores, so we can say that the rating is very accurate. If many people have bothered to value when they are happy with the service, it works.
You know that we do not usually bother to place scores when they are positive and we usually do it only if we've had a problem or issue...
This Costumes belongs to the category of Men\'s clothing store.
I had all my groomsmen get suits from here. Staff was very friendly and helpful.
Good service, very attentive. Not the greatest selection and some of the offerings are pricey considering the quality. You could spend a little extra and get a lot more on Newbury St, but this place is just fine considering its location and target market. Protip: Have half a clue what you want before you go in. Flat front or pleated slacks, cuff or no cuff, classic or modern fit jacket, lapel type, wool or blended fabric, colors, two piece vs three piece, rough budget... I think the used car salesman analogy is unfair. You get out of these places what you put in. If you don't give the sales guys anything to go on, of COURSE they're going to try to load you up with a bunch of stuff. They probably get a commission on every item they sell. If you have a conversation with these guys, you'll leave with a decent suit at a decent price. If you let them make all the decisions for you, you're going to get whatever you deserve.
Booked a group for the groom and groomsmen for my wedding and the price I was quoted vs the actual price were not conveyed well so the price everyone is paying for rentals is doubled even though we have 7 ppl in our party
I stopped in last Saturday with my cousin in a pinch. We both realized we added a few pounds and none of our dress clothes fit. We had a wedding reception in 3 hours. Alexander and Joel both jumped on board with us and started helping us with what we needed. They were both very pleasant and understanding. They weren’t pushy, and they didn’t try to upsell us on anything. They actually pointed us in the direction of things that were on sale or better value. With limited time I didn’t think we were gonna make it to the reception. They worked with us in an efficient manner. Once we had our entire outfit we even had time to get our pants hemmed, On the spot!! I must say it just was a smooth and enjoyable experience. These guys were super knowledgeable with current trends and know how to make you look handsome. There’s plenty of variety in the store. The store itself is very clean and presentable. If you were like us and waited until the last minute, you can literally feel safe knowing that they will have everything there you need. It is definatley a one stop shop. From shoes and hats to sport coats,vests, suits, jackets, colognes, toiletries. They have it all and they will make you look damn good. Can’t say enough about this place. You can’t go wrong!!! They get a ten star from me.
Went into store yesterday for up coming corporate meeting and weddings. First time buying a tailored suit, The store was VERY busy. The Manager of the store had helped me, even though I am sure he was very busy. I am in Sales, for a Cadillac Dealer in Leominster. He Stopped what he was doing to help me without hesitation. I cannot thank him enough for the professionalism, and amazing experience. Just top to bottom AMAZING experience! Would recommend to anyone i know, and will be giving them ALL of my return business. Great thanks to the Manager of this store again for the AMAZING experience!
Very helpful and fast service. Yasmina is the best, she is very personable.
Friendly
Great shopping experience. The sales associate, Brianna, provided outstanding service. I explained what I wanted, and she intuitively knew exactly what products best suited my request. She is a true professional.
Staff were pushy and rude. I've purchased suits from many other Men's Wearhouse locations across the country. This location was by far the worst. The assistant manager "helped" me with finding a charcoal gray suit i needed for a business meeting that week. After trying on a size 40 suit, which fit perfectly above the waist, but needed some waist alterations, I was told to come back later that day so they could let out the waist. I came back to pick up the altered suit, when I was treated as if I was a second class customer. They did not offer to have me try the suit on and already had it bagged. They rushed me out of the door and immediately locked it behind me. (They weren't closing for another 45 minutes.) I discovered that the suit they gave me was not the suit I tried on, but the next size up! I was forced to return to the location again to have them give me the size suit that I tried on. The woman who helped me this time was again rude and blamed their mistake on me. I had to fight with them to give me the suit I had bought! I do not suggest visiting this Men's Wearhouse. Avoid if you can.
Stay away from this location! They do not have any business courtesy, almost making up virtual dates just because I didn't buy the suit from their store.
Tried to place an order with these guys about 3 weeks ago I was told that that I would get a call when my vest order arrived, this is not the first time that this is happened with the Men's Wearhouse, I don't think I'll ever be going back to any Men's Wearhouse anywhere
David from the Franklin MA store was an incredible guide on my journey to two bespoke suits, along with the custom shirt, shoes, ties and belt that I ended up with. Me and my fiancée went in with the intention of getting an off the rack suit for our wedding. Not only did David lead the way to our custom order but throughout the 3 or so hour process he was informative and a positive delight. I am thrilled with his service and now will remain a life long customer of men’s warehouse and David in particular. In fact my Fiancée advises them to clone David so that all experiences may be of similar worth.
Very friendly and attentive service with a great selection. Needed a brand new suit for a wedding in a hurry and they were extremely accommodating.
Very rude , instead of helping referred me to another maybe because of the way I was dressed
Good service nice selection
Tailor fitted suits super good looking shoe's WOW
(Translated by Google) They have Hispanic people and they are very kind (Original) Tienen personas hispana y son muy amables
Quick and easy for renting a tuxedo. Staff is normally pretty friendly.
Very relaxing experience, very professional staff. Ordered a black suit, shirt and ties. Very happy with my purchase.
Excellent service
The employes are really nice and helpful
Very nice, accommodating staff. We're very helpful with picking out a tux and styles for my wedding.
The best place to shop if u r like me who Hates shoing the staff is great they just take over and the next thing u know u look great
Good
OMG thanks for sending my bow tie!!! Everyone was magnificent helped out so much and everyone was very nice I really do appreciate the lovely co worker name Faith thank you so much again and I’ll be coming by soon !!
Larger than the neighboring Men's Wearhouse in the same complex.
Very kind and considerate people working there. They took the time to help out, even after hours. I would highly recommend this place. I just wish I can give it more than five stars
I walked in this morning and this nice young lady came up to me and I told her I was looking for a suit. I told her I was not sure on my size so she said she would have someone come over and measure me. I noticed a gentleman behind the counter who took his time putting on his tie and finishing his coffee before coming over to me and taking my measurements. He asked me if I had a color I was interested in I told him navy blue or black, it was for a job interview. He suggested charcoal. He had me try one jacket on and it fit nicely. He told me the price and I told him I was looking to spend a little less. He then took the jacket off me and said he did not have anything for less. I was very put off by this. Not because of the price but because he was very dismissive, like he didn’t have time for this. I then went to Joseph A. Bank and ended up spending significantly more than what the suit at Men’s Wearhouse cost. The suit also seemed much more modern and stylish than the one I tried on at Men’s Wearhouse. The woman who helped me at Joseph A. Bank was extremely helpful And I knew the suit was high-quality so I didn’t mind spending more. I recommend you avoid this place and go to Joseph A. Bank and spend a little more and get a better quality suit and much better service.
Friendly staff. Don't expect a fast turn around for adjustments or low prices.
My dad really liked the suit he got for mardigras! Going there again, I can guarantee that!
Great place to find better quality clothes for men. Very efficient salesperson who just looks at my husband and knows his size. It took us 15 min. to buy two sports jackets and three shirts. In and out. Will return for sure.
manager is very pushy and rude, think his name was Paul. Left this store to go to Huntington.
Friendly stuff.
Always good service across the country.
Good suits
My husband and I had such a wonderful experience at this location. The fashion consultant, Alex, was knowledgeable and was able to make great choices for my husband to ensure he looked great and felt comfortable. We would not hesitate to travel further from home just to visit this location.
I couldn't be happier with the service or price.
Great offers and very qualified service.
One of the worst places to get a tux from. Especially for a child. They don't know how to measure correctly and claimed they just estimate the size. SERIOUSLY?! They don't do well with adults either. How do you manage to have one adult jacket sleeve longer than the other? SLOPPY! Also, with their great estimating skills, the child's tux arrives 4 sizes too small, including the shirt! It is reordered and comes in the day before the wedding and the jacket looks like a broad shouldered dress coming to his knees and the sleeves cover his hands. Then they have the audacity to tell you that it was a child's size jacket when you know it was a small adult one they grabbed to attempt to halfway tailor to a child's size 14. My daughter called and complained and she was then told they could get the right jacket the next day. The day of the wedding! That was the biggest load of BS told yet. My advice. JUST DON'T GO THERE! And to the store owner - HIRE PEOPLE WHO KNOW WHAT THEY ARE DOING OR CLOSE THE DAMN PLACE! They have done everything they could to ruin a wedding!
The suit we purchased was gorgeous. David, from Franklin, was extremely professional and showed awesome customer service. He was so friendly and gave the best advice. Thanks David. You are appreciated.
Amazing suits
Great customer service and great quality for the rush I had to get a dress jacket for a Bermuda trip. Thank you for the help.
Very good customer service. Clerk found me perfect suit and convinced me to buy it, even though i already bought one from century 21. and a shirt. and ties. awesome.
Come early great service
This is a very nice place to go for any suit or tuxedo need. The staff is very knowledgeable and friendly. You van even buy clothes here as well as rent. They tailor anything you need for the perfect fit. I was pleased with my fitting.
Everything was terrible.. the fitting was super off and seemed like the guy couldn't care less about us being there for my friends wedding party.. I went to pick it up and the shirt was too loose on the chest but the sleeves were extremely short and the fabric was super uncomfortable. they had very limited big and tall selection even though they advertise and say they do.. overall a very unpleasant experience.. would never ever go there again
Meh
The location I shopped at was, dull, dark and smelked. I would not return.
Being a bigger guy it is sometimes hard to find clothes, and harder still to find good people that can help. It has been my pleasure to work with James on two occasions and he is patient and knowledgable. Yes the location is a little crummy, and yes most of the people that work there seem to fill the role of selling stuff quick and handling the "prom & wedding" crowd.
Had a wedding on a Friday night. Returned by tux Sunday morning and they charged me a $10 late fee. What a joke. Terrible way to treat customers. Bad taste in my mouth. Won't be returning to ever buy clothes.
Good, nice and knowledgeable service. Just be prepared to spend more time and $$$ then you expect.
Very decent store and employees!
Nice and clean, but absolutely terrible service. Out of 4 workers and 1 customer being helped, there were no offers to help, at all. Not impressed with their customer service.
Horrible customer service. We were the only people in the store, and no one offered to help us. Two employees sitting at a table talking, and one stocking. Guess they didn’t want our business.
Great experience, couldn't be happier!
Very. Very. Good
Awesome
Greatest place to get a suit. Cares about the customer the entire time super friendly and nice. Suit fits great and the tailoring work is amazing. Always go to this store!
Thank you to Paul Silvestri and his team at Mens Wearhouse!! These guys are great. I purchased my blazer at my local Mens Wearhouse in Stamford and they put the wrong buttons on it. The day of the Wedding the Groom saw I had the wrong buttons, Got on the phone with Paul, and he had me bring the jacket over. He and his team had me all fixed up in no time and I made it to the wedding without a problem. Paul, Thank you very much!! Keep up the good work!!
Wow.. Got treated so well by Briana. Customer service was on point. Will absolutely come back.
Tailoring costs as much as the suits, buy the clothes get them fitted anywhere else... terrible bait and switch practice
Good place if you have no clue what you're doing with suits. But, the prices here are insane. Go to k and g, thank me later.
Great quality suite rentals, using for an upcoming wedding can't beat the price
Either the people here are over worked or they don't care very much about customer service. They could not find my order and one lady was extremely rude. I definitely would not do any business with this shop. If my employees performed this way I would do something right away. My wedding party visited this site numerous times and we were shocked to see how it was operating. Total chaos.
It had what I wanted to buy my son for Christmas. Nice people.
They took good care of as usual
Pricey
Very knowledgeable, very helpful. They helped me prepare my attire for my upcoming wedding. They even cracked a couple of jokes to lighten the mood (when I was off by a button trying something on, "no, that's how it looks AFTER the wedding!"). Nice group discount, I'm coming out with a look I like made up of clothes that I could see myself wearing again.
Been here 20 minutes to make an exchange, not a single rep has even acknowledged me or my wife. Only two associates working and seem to be helping others, but how is there no one to work the register? Don't waste your time here, go to other larger Men's Warehouses where they can afford associates and service has routinely been better. I won't return to this location.
They made my husband look smashing. Well done, men's Warehouse!
Do not buy clothes from here. Quality is poor for a $70 shirt. Shirts split, on first wear, which happened to be my wedding. I have never had a shirt tear like this. Went to store and was told nothing they could do and no attempt to do anything. I wasn't expecting a refund but a partial store credit or anything would have been appreciated. Will be taking my business elsewhere, and recommend you do too,
Nice place to get a quality suit.
I had a day to get a suit and my man fez not only got me my suit but got it altered by asking the tailor to stay late for me so I could leave with the suit within an hour great service
I like it but a bit expensive.
We went to a different Men's Warehouse location and felt we were not getting the services or answers needed. We decided to chance a different location and Brianna not only met but HIGHLY exceeded our expectations and flipped my impression of Men's Warehouse. Her ability to answer questions before I even asked them was exactly what I needed to feel secure with our wedding attire choices. Brianna clearly has the experience and people skills to make any shopping experience there a smooth one. Thanks, Brianna!
Luke is an AWESOME clothier, very knowledgeable and experienced. Really appreciated his help fitting the men in my family for a wedding. And all the staff were really friendly. Very nice place to shop.
My wedding is in less than two days and my fiancé and his groomsmen were fitted 9 days ago. They lost one of the groomsmens measurements and didn’t bother to tell us or try and get him back in to be resized. Today they tried to put the blame on us and didn’t apologize or offer to looks for his measurements. He is unable to come in to be sized and will end up not having a tux for my wedding. The staff at the Biloxi location is absolutely horrendous. Chris took all the groomsmens measurements and then took no accountability for his mess up. The manager Yasmin was also there and whitnessed everything and took no accountability for their unprofessionalism either. My wedding day is not going to go right and has completely upset me and ruined my day. Thanks men’s wearhouse for messing up a simple task/ the employees clearly don’t care about their customers if this is how people are taken care of.
This mall has a your needs
Fantastic experience in Franklin, each time Ive been there I was met with professional courtesy and care. Had an issue, no fault of the stores, and they rectified the problem as if it had been. Couldn't be more pleased.
Approximately 10 months ago I purchased a suit from this store. There was a great promotion so I got a very good deal. So I thought. After about 4 months one of the side pockets had a rip. I got it repaired by my tailor. A month later there was another rip. I got it repaired again. About a month ago I noticed yet another rip and some very bad fraying. I brought it to my tailor and she said it was essentially beyond repair while pointing out a 4th rip. I took it back to store where I was told that the rips were normal wear and tear and they wouldn’t replace the pants. They could only honor the original promotion if I bought another pair of pants. Why would I spend more money on pants that may not even last a year? The woman helping me also mentioned that I needed to take better care of the fabric. I asked how so and her only suggestion was to cycle in more pairs of pants. So what she was saying is wear the suit less and it’ll last longer? Very condescending and a very disappointing response to a very low quality product.
Prompt service for the most part, friendly and flexible service. They could use more staff or better training juggling more customers so we aren't walking around waiting for help.
Staff here are very helpful and friendly. We picked up Tux for wedding. They helped us navigate the area. Thanks for all the help!
Amazing and friendly service. The clothing is impeccable and available in many styles and looks. They live up to their tag line: You'll love the way you look. I know what I like, but I have trouble building that look from so many choices. The staff here made that process easy. The clothing is high end, so be prepared to pay a reasonable price considering what your getting. Be prepared to love your new clothes, but don't be surprised at how fast the bill adds up.
Paul the sales guy is great.
At first I was looking to purchase then I found out I was better off to rent. And with the rental came a 50% off purchase coupon. That I can use over the next few months. This I will gladly use! Great convenient location that is easy to get to. There ate lots of staff especially during the busy times of year. Whatever are you looking to rent or buy the friendly staff will meet all of your needs.
Got an awesome deal with very helpful staff. One quality suit is worth three cheap looking suits. Go here if you want great service, and an amazing suit. Just be sure to go when they are having a sale.
Verry friendly and helpful people nice and clean little on the expensive side but it's a nice place
Perfect
Some nice clothes here.
They did a great job helping me choose nice clothes at a good price. It was nice dealing with people who actually understand what they are selling and are helpful. I ended up exchanging two shirts. They were quite happy to spend time finding more appropriate ones even though it didn't bring in any additional revenue.
Update: I came in during the week and got excellent service and everything I needed. Joel was great and very helpful! Not enough employees to help the customers. People standing around waiting to be helped. No one even asks if they can help you with anything. I went in twice and no one even acknowledged me. Go to another store if you dont want to waste your time waiting around.
Paul, Edward and team are professional as they come in men's retail. There isn't anything they will not do to make you look sharp and happy. As far as a brand MWH, they offer fair off the rack clothes for men. Not he best and not the worse. The sales are the best time to purchase. Please understand tailoring is done by hand and takes time, never wait to the last minute to buy. This not is an advertisement, I get paid for that.
If you're reading this you are probably not thrilled about having to buy a new suit or renting a tux for your friends wedding. That's ok, mens warehouse will make it painless and make you feel comfortable. See Glenn, he's a good guy and a sharp dresser. Thanks Men's warehouse.
Great staff, they really helped me pick the right suit!
The cost is high but overall good store
Helpful but not overly forceful
Very expensive
Good service
Good and helpful staff. Didn't try to hard sell me, just showed me what I asked to see.
Flora May helped me and was awesome, fast, to the point, yet kind and made me feel very comfortable
I went there to rent tuxes for my wedding for myself, my groomsmen, my father-in-law and my father. We were measured several times and we were told we can pick up the tuxes 5 days before the wedding. When we went for pick up, one groomsman's pants were too long, the others, too short. My father-in-law's jacket was way too big and my father's jacket sleaves were viseably uneven. These mistakes were luckily fixable and the tuxes were ready the day before the wedding. The biggest problems with all the tuxes, a problem that could not be fixed was the quality. The tuxes they had were old and beat up and just looked disgusting. Now I now understand that when you are getting a rental tux, it's one that's been worn before. But I guess I was naive in not knowing that rental really means abused, and disgusting. What I ended up having to do was to purchase the tux which cost $740 3 days before the wedding. Because the one thing you want to do days before your wedding is get stressed out about your tux and get stuck with having to buy one. I am not saying don't go there but if you do, know that the quality of the rental tuxes is terrible and that they rarely get the sizes correctly the first time...Even if you get measured twice.
Expensive for a coat that I wanted
Great experience with all of the staff. Friendly and knowledgeable. Remembered me from my previous visits. High quality suits that are durable with daily use. Very accommodating if you experience any problems after purchase, such as minor adjustments. Look for good deals. Over the year I’ve bought multiple suits, several ties, shirts and shorts from this location, and I’ve been satisfied with my experience.
Rented suit pants and a white button up for a friends wedding. Was measured and everything. Had to travel eight states away for this wedding. Picked up the cloths and tried them on at home, pants were 2.5" too short and shirt was two sizes too big. Upon returning them, I was told that I am trying to get the late fee waived when I complained. I had to have the pants tailored eight states away and buy a similiar shirt from a store nearby where I was.
Rented Tux for son’s wedding, measured me, and remeasured 2 weeks before wedding. pants to big and both waist gatherers would not hold on already to big pants. pants were falling down all day. Came back to square up, told manager. He said “ sorry about that”. Did not offer any rebate or future business. Definitely do not have your wedding party shop her... They do not stand up for their product..bogus....
The employees here are completely unprofessional and nearly sabotaged my wedding. Not only did I have to make 4 separate visits for them to finally get my rental right, they left my tuxedo pants out of the garment bag! I only discovered this 3 hours before I was due to be at my own wedding ceremony. When I drove back there and demanded the pants, they tried to blame it on me. The pants were found in the back in a wrinkled mess and given to me barely pressed. When I asked why someone didn’t call me to alert me that the pants were left behind, I got no response. This was a horrible rental experience for my entire wedding party. Avoid this place at all costs.
Very reasonable place for a tuxedo....
Great service
They have great knowledgeable staff that will take care of you. The only problem is that they take care of you too much. They will try to up-sell you as much as possible. Be careful and don't get burned by all the little extras. They add up quick!
Staff was very helpful especially Bonnie! Great experience overall and reasonably priced, will be back.
Horrible service, went in looking to buy a suit and shirts. Walked around trying to figure out my size for 30 minutes, while 3 employees walked around not acknowledging me. All while one other customer was in the store, I will now be driving to Slidell or Mobile for a suit.
Useless store. Doesn’t have any 34X34 or 32X34. Staff NOT helpful
Great human service and customer service
I had to get fitted for a tux. A young man helped me. This wedding is 350 miles away. I got fitted here and will pick up my tux in October at a men's warehouse location 350 miles away. Paid for everything now. I feel comfortable with decisions I made.
Purchasing suits for my wedding made me the most nervous because I was initially against going to a Men's Warehouse based off of reviews of other locations on LI. Someone had recommended the Plainview location to me off of their great experience so I took this advice and I am glad I did! We worked with Edward who was great! He helped provide us with suits that were within our budget that included a shirt and tie. He was running all over the store making sure he was catering to our vision for the suits! They even had each guy's size in stock and each one of them were able to take their suit, shirt and tie home with them today. The check out process was slightly time consuming but I appreciated how thorough Edward was in making sure sizes were correct and all information was entered appropriately as one of my groomsmen has to go to his local Men's Warehouse since he could not make it with us for our visit to the store.
The staff here is very helpful.
They were great, very personable.
I spent 700 dollars on a suit giving the staf two weeks to make the necessary adjustments. I was guaranteed that my suit would be ready by 6 pm Friday now I have to go back in the morning loosing 4 hours of overtime because they couldn't find two hours in two weeks to do there job. Needless to say don't give them a penny of your money definitely will not be returning.
Best place for miles around. If you go here go to a young handsome man named Feisel. He is amazing at what he does! Knowledge 10/10 Customer Service 10/10 Smile 10/10 Handsome-ness 10/10 Not only will he be more than willing to help you but he will teach you a lot and go out of his way to get this done promptly. GO TO FEISEL!
Overpriced and limited choices
Ask for Chris. He was so polite and am amazing help!
Employees weren't all about making the sale! They were focused on helping me get setup in style. All employees worked with each other to make everything a perfect match and perfect fit! Robert was a great help and he didn't mind asking other employees advice when he was stumped on finding the perfect match!
Great
Horrible service. Went in to buy a suite. I went in, walked around, then sat down at the desk waiting for help. No one ever said hello , we'll be with you in a sec, how are you doing, nothing. They even helped a family that came in after me while I was been sitting at their desk. So I left. I guess I'll have to just go the men's warehouse when I get back home to st petersburg, fl. They know how to treat customers.
Expensive & Staff Did Not Want To Assist You. They Would Rather Stand Around & Gossip, Until You Walked Up To Them. They Make You Feel Like Your Wasting Their Time.
Great staff and very helpful, knowledgeable. We were helped and greeted upon walking in. They are supplying the tuxes for my wedding. Thanks again MW!
I bought 2 custom made suits. The staff was friendly and prices were reasonable.
Rude young staff. Caught young boy rolling eyes at his customer who was asking a simple question of which room to try his suit on. Unprofessional. Will never recommend this location to anyone. Also reported incident to customer service.
Everyone was helpful they just dont like to honor online prices at the store...
No complaints. Measured me a awhile back for wedding and I picked up today without issues. Staff checked to ensure all fit well and packed everything up for me. Very quick process.
Great thanks
Horrible , horrible, horrible... Never will we ever recommend or shop at Men's Wearhouse again. Paid almost $300 each per bridal party member for our wedding. EVERYONE'S tuxes were incorrect. SIX TRIPS to the store later, ended up having to change the color of my groomsman who now will NOT match my bridesmaid, being LATE to our REHEARSAL DINNER due to HORRIBLE female assistant manager giving attitude when I was in tears 48 hours before my wedding standing there looking at my groomsmen tux line up that completely did not match- they handled the situation horribly. Their initial sales team was so busy trying to up sell all the shoes, socks, pocket squares, and fabric patterns, that NO ONE TOLD ME MY WEDDING PARTY WILL NOT MATCH!!! I asked for basic grey and lilac colors and I got conflicting textures of florals, stripes, and polka dots throughout my party. When asked when we went to pick up- I was told there was no solids that was all they offered... I didn't find it unreasonable or "bridezilla" like to just want my party to match. If someone had mentioned their collections do not come in solid colors we would have re-evaluated in advance. But that was not brought to our attention until we were stuck dealing with horrible management skills and solutions 48 hours before our wedding that caused us to rush and be late for our rehearsal. If it wasn't so last minute I would have 100% gone to Russo's Tux instead since I know they have solid colors. Assistant manager told us we would be refunded, then offered $20 back... not acceptable... Called management who called district manager, who offered $70 back. Still doesn't seem acceptable given the stress they caused. Will never go into another Men's Wearhouse or allow any family friends use them either! BEWARE!!!
I came here to rent a tux for my senior prom. I had no problems with the service and my tux came out fitting perfectly. I picked up my tux so close to the prom that I wouldn't have had time to fix the sizes of they didn't work out so I'm really happy that they got them right the first time. It's a bit pricey ($270 for everything for one day) but very reliable and comfortable!! Worth the price tag
Worked with Khalil and was pleasantly pleased. He is an expert and it really showed. Received a custom made suit and custom fitted suit, love them both. Revived the two suits on the dates promised and was able to wear them the following day to two different weddings. All the tailoring is done in-house. Quick turn around time and expert of the trade. Definitely highly recommended. Ask for Khalil!!
Not my place
Came in for a suit for my son for his grandmother's funeral. I almost died when the bill came to over $800!!!! Told the salesman I couldn't pay it and needed something less expensive. Ended up paying $400 which is about $200 more than I expected to pay. Never coming back.
When it comes to wedding parties and groomsmen suits, issues almost always come up, no matter how much you plan it out. That's why you can feel safe coming to the Nashua, NH Men's Wearhouse. These guys go the extra mile to make sure everything works out. It's their top priority and it shows. Whether it was salesman Alex coming in on his off-days to make sure everything was good to go, manager Jose coming up with great workarounds and going the extra mile with shipping items we needed, or manager Mike making sure everything came together correctly in the end, these guys will take care of you. If you're in the northern Massachusetts/Southern New Hampshire area, and you need a suit for yourself or groomsmen, there's no question - this is the place to go!
Worst customer service ever, literally 7 people staffed for a shift on a Monday afternoon. No one bothered to assist in getting sizes or shoes. Not even a greetings. Happened on multiple occasions. I’ve decided to take my business elsewhere.
Terrible service.
Lousy or untrained customer service. Multiple people standing around doing nothing while I was searching for sizes. I had to finally go over and ask someone for help. He was pretty good, but the dress pants (that I was buying last minute) were of poor quality for the price. So much so, that I did not bother to pick up the "free pair" - I'll never wear them again. The dress shirts, even when on sale "Buy one get one free" look nice, but if you follow the laundry directions exactly, they shrivel up. It's not the same place George Zimmer ran, I guarantee that!
Came here with a group of guys for a wedding. We originally went to the location at Mineola. We walked in there and no one greeted us, we were just walking around clueless. We left and that same day went to this location (Plainview). We walked in and right away, a gentleman named fez (or Phez, sorry if misspelled), greeted us with a smile and helped us out immediately. He had a great attitude. We went to the back and another gentlemen, named Mike Mouton, was very helpful. He was patient with us and took us through all the different fittings and styles. He explained everything thoroughly and was not pushy at all. The attitude these employees have is great. Not pushy and are genuine in helping you find the best suit for your wedding. We all left very happily. Whoever the manager is, he is doing a great job training these folks, and also the workers themselves have a great attitude and are extremely helpful. Thank you for the great experience.
The service was great and very friendly. The selection of ties, vest, jackets, and shoes are great. If you can't find something here you weren't looking to buy anything in the first place.
In and out in under an hr, Was very happy.
Bought my suit for my wedding here. Went in on a Sunday and they seemed to have the staff to handle the large amount of store traffic. However, we were greeted by about 4 different people who all ended up explaining why they couldn't help and how the right person would be right with us. We were finally helped after waiting for about 25 minutes. I like how my suit came out, but something needs to be changed to handle the store volume at all times.
amazing... PAUL the manager is amazing.. honest as they come … friendly... respectful... honestly cares about his customers and wants them to look good.. feel good.. and leave happy … cant say enough about this guy or the amazing staff that he employs... truly the best of the best thank you PAUL for you and your staff!!
Try to fix a pant they promised with life time warranty but they have failed to deliver multiple times for excuses of being too busy. Bad quality worse services.
They have outstanding clothes very reputable place whenever you do if you go in the store paying anything over $300in cash and you have to return anything don't expect to get your money back right away they had me on the hook for two and a half weeks having me call the store everyday and they did not call me once asking if my money was there for the return that I had to return it was like they really didn't even give a s*** so after 2 and 1/2 Weeks finally opted into their program from the corporate office for it took me another another 7 days to actually receive my check in the mail that was just BS
Rented a suit here for a friend's wedding. Staff for the most part is friendly but the order for my and another groomsmen suit was inaccurate the first time. Try the Salem, NH store.
Worst customer service. Visited this store around ten times and almost all the times were unpleasant.
Staff is super knowledgeable and friendly
Professional staff and great prices. I've never had a problem with purchase, pick up, or returns.
Very attentive service. They turned my suit around quickly. They start with expensive options and upsell heavily, but are not pushy
Great service, but a little unwelcoming
Luke at the Nashua store was great! My son got a great suit at a great price. Luke put together the shirts and tie options that was hard to rule any of of them out. Great experience!
Great store Well organized. Nice salesfolks. Tailor was there to make alterations
Great customer service, they put great emphasis on keeping their customers satisfied. I have a great experience every time I go in there.
(Translated by Google) Genius (Original) Snilld
Excellent Service
I came in to the store. Three older sales people looked like they were running to greet me. Once they looked at a younger male with his brother, they scattered and I was rudely asked by some lady something to the equivalent of "what do you want?" After I told her I was getting married, she passed me on to a sales person named Trevor. The reason why I'm giving 3 stars is because Trevor was professional and very helpful. It is not his fault that his co-workers are rude and unprofessional. I work in sales so I know about a "bad up". Too bad I was buying and wasn't rude or aggressive upon entering the store. I didn't catch the other people's names, but I rented my tux on August 14 at 6pm. So the people not named Trevor are the employees I'm talking about.
I really like men's wearhouse they always seem to have something new and exciting for clothing options. The staff is very friendly and always link to help. I need some specialty Items in they were able to accommodate. Recommend a trip to men's warehouse anytime.
Great service and excellent suits