I’ve been coming to this store for years and years.. there is a dressing room in the middle of the store, it has two entrances. Today, one entrance was blocked with a clothing rack. I moved the rack aside and walked through, only to be yelled at by the store staff member. I apologized. I told her I didn’t realize it was there for a reason. I had never seen it blocked off before. I went into a stall. After I tried on my clothes, I went out (through the open entrance) to get different sizes. When I returned to the dressing room, I went into a stall. As I was shutting the door, the same staff member from earlier pushed her way into the stall. She reached for the clothes I was holding, pulling them from my hands, while telling me I could only have 10 items. It was very aggressive and I was really startled. I tried to say “I have less than ten” but she was already counting out loud (I had 4 jeans and 2 dresses). I still had my hands out from when she yanked everything from me. I asked for the clothes back, but instead of handing them back to my outstretched hands, she pushed past me saying “excuse me” and set them on the bench in the dressing stall. My items weren’t checked or counted the first time I visited the dressing room.. and the way she did it was very aggressive and completely unnecessary.
3 stars because I love old navy’s styles, this store has a variety of sizes and a wide selection. Also because of the good prices.