We have all the feddbacks of real people who consumed the services of Kohl\'s Cedar Rapids Northland Square (Costumes) near to the state of Iowa.
As of day the business has a score of 4.1 out of 5 and the score has been calculated on 516 reviews.
As you can read, it reaches an reviews average is very positive, and it's based on a very high number of reviews, so we can say that the score is quite accurate. If people have bothered to evaluate when they've done well, is that it works.
As you know, we do not usually bother to place evaluations when these are positive and we usually do it only if we've had a problem or incidence...
This Costumes is classified in the category of Department store.
Simon was so helpful. I needed comforter sheets pillows. Helped me look for what I was wanting offered suggestions what other things r sell g good an the ratings of products Very polite an very helpful. Thanks simon
Good service
Has everything I needed and more
One of the worst shopping experiences I've ever had. Tried to exchange an item for a larger size which they had available online. Made me return the shoe and then use their stupid touch screen kiosk which made me want to gouge my eyeballs from their sockets. Why pay employees if you just have them direct your customers to a freaking machine??????? I had horrible customer service, at least the machine couldn't talk to me.
Everyone was friendly and answered all out questions, kinda pricy but everything else was great
Competitive pricing, Helpful employees, and an enourmous selection of goods. Kohl's has, in many way, replaced the Sears and JC Penney's like stores of the past as the one stop shopping location for clothing, kitchewares, bedding etc. The only reason this is not a 5 star recommendation is that during the busy seasons like Christmas time Kohl's can become a mess. The volume of traffic the store experiences is apparently more than the seasonal staff can keep up with.
The store was all straightened up since Christmas .neat and orderly. The gal checking me out was very friendly. Customer before me was purchasing a Hawkeye cooler and they didn't know what the item was that was hanging from it. I was able to help them by suggesting a bottle opener.
There were no cashiers at the checkout. The one employee near by looked over at me twice then made an annoyed face before putting down the items in here hands and heading over to the register. I decided I didn't need anything they were selling that bad and left them on the counter. Bad customer service=no sale
Good service great prices excellent quality
Very friendly
Nobody around to ask for help
Nice items but very over priced.
The store was a disaster, if you want to dig thru piles that's the place to go!
Great buys
This is bigger than the other one in Cedar Rapids. Everything I need in a department store!
Awesome collection of dresses and so many offers.
Had Kohl's Cash and rewards cash and coupons to use. Didn't have my shoe size nor bra size. Very frustrating, but i shouldn't be surprised. It happens all the time. Kinda thinking i'll stop shopping there.
Good deals & not to busy for dec 8th.
I enjoy shopping here for anything
A favorite of my stores, really like that they're open late...10/11 pm.
I love to shop there and I will go back there again
I love the store!
Merchandise was easy to find and reasonably priced
Great store and amazing deals.
Bought a suit. Looks good. Thank goodness for holiday sales and coupons!
The store is awesome, but the things their are a little pricy (e.g. small toy cost 18 dollars)
I love shopping at Kohl's! Had Melissa as a cashier at Kohl's on Collin's Rd in Cedar Rapids 9/10 in the evening..very nice gal:)
I was a pleasant experience
This store was nice and clean but I went to return clothing I bought for a relative paid $57 dollars for the two items. The manager at the desk was very snooty And only gave me $21 dollars in store credit .btje store credit didn't bother me I wanted jeans for myself.the attitude and the price hack really bothered me. Won't go back.
It's okay not really my goto place
Cool brands and many options to choose from.
Love Kohl's. The associates are always so kind and the store has a ton of variety.
Will shop occasionally and only if there is some sort of offers and collections. May be just me but I find this place has a decent collections. When ever we visit we find something that matches what we we're expecting. With out offers this place wouldn't be much appealing. I find the staff were friendly however finding them would he little challenging task. :)..
Selections are great!
Great deals great people all around great vibes
Customer service..perfection..smart help fast friendly the type everyone wants.every other business is jealous as a customer I'm in love
Jean's were not in the size they were supposed to be in so you had to search for your size. Ended up not buying the 6 pair I was going to buy.
This store always has great sales. And lots to choose from!
Employees typically seem like you bothering them or wasting their time. I have never bought or had gifted a piece of clothing that actually fit. And the watch counter.... Employees cant usually tell you anything other than is already on the box. Dont usually shop there.
Love the selection and the prices.
So completely overpriced if you aren't holding a coupon, reward dollars or run into a killer sale. Staff is okay but quality product is not where it used to be. It might just be me but a bit of organization would be helpful in store too.
You can get all your clothing’s need here. If you got any voucher just come and spend it.
Manager very unhelpful
Nice clean store.
Great customer service at the jewelry counter
Loved Bill.
Lovely. Fast returns (I had receipts), check out was quick and I found some cute boots!
I ordered a birthday present for my wife online using a gift card and debit for S&H. Two weeks later, I get an email from the fraud department saying they cannot deliver my order without me calling them. This was my first order from Kohl's. The two operators said my order was flagged because it not match my "shopping pattern", but would be shipped after I verified my info. A week later, the amount had bern removed from my debit account, without the gift card amount removed! I called again and was told that even though my order showed evidence of a gift card having been processed on the order, I can't get a full refund because I didn't keep the used card from almost a month ago. So they profile me for ordering women's clothing under a man's name, have 2 operators assure me the order has gone through fine, then take money from my account that they will not refund after canceling the order.
I love Kohl's did most of my shopping there merry Xmas to all of you and can't wait to visit your store again soon God bless you all
Didn't find any men's dress brown slacks
Great prices and selection
Get a rewards card.. and watch for the 15 to 30% off coupons/ offers...(though you often cannot use the coupons on certain items...Nike. under armour, etc..)
Don't know why still go there..never find anything...
I am a customer of kohl's for more than 12 years always getting a great discounts and rewards that makes me happy and I felt like I entered to my own closet to change a cloth.
Always a positive experience
Found what we were looking for. If you can find employees they are helpful.
Your pretty typical Kohls experience. The store did get a much needed remodel in 2015. Pretty wide selection of clothing for everyone. Men's clothing even has some items for taller fits.
The best
Well organized and helpful people
I can only exchange my gift for the same thing? Makes no sense.
Wife shops here every week.
The store is always clean and employees are very helpful.
Had to decline the kohls credit card offer several times during our transaction.
Nice selection
Good place,that my go to place to shop for V neck shirts,i get 8 shirts for 30bucks,always shop in clearance.
Good clothes and items
Customer Service desk was very friendly and helpful, even though they were about to close. Mens department was a mess.
Always a great selection and the clearance deals are superb, just takes a little looking. I signed up for a kohls cash card with them and wanted to use the 35% off first purchase and pay with gift card, not the charge card. Instead, they auyomatically charged my credit card with them. I had to make two trips to get this resolved and the balance taken off. Not happy with that at all because now i just have to buy more things there now that i still have that gift card
Used to buy just about everything there but quality of clothes has gone way down, crammed on rakes that are hard to get through to find sizes. Clothes piled on shelves. Hard to find sizes. Rest of store good. Ladies clothing not so much. Hardly go there anymore. Sorry too because I used to buy a lot there.
Was very convenient and easy to return an Amazon item.
Lots of good dales
Least favorite Kohls location. Have limited inventory and while their app is great it's often wrong in regards to what they do and don't' have available for purchase. Their inventory also is not updated frequently and will be out of standard kitchen items for weeks.
Great shopping.
Over priced and clothes quality is seriously going downhill.
Well I'm 100% sure u guys make up prices then lower them down a random amount just to make customers think they're getting a deal. But it's really nice in there and the employees are nice. Prices are still high but the clothes on clearance are good deals.
Very helpful in the shoe Dept and at checkout.
Always great, never had any issues. If you plan your purchases around coupons and Kohl's Cash promotions, you can realize some serious savings.
Great place to get started on the money
The men's clothes are always just thrown on the shelves and I'm always having to dig through a pile just to find one thing. I don't shop here often due to that fact. The south side is kept up much better.
Prices were ok... Kind of going down hill. Nothing bad yet, maybe they just hadn't started cleaning yet.
Wanted three outfits alike couldn't find any hope by Friday you have new ones.
I kust love kohls! Always great deals & this store is clean, with friendly staff
Great customer service!
Brought some jeans back to exchange . The lady at the help desk was very snooty and I didn't care for the way she carried herself
I like this store. Great bargain pri es, great selection. I can always find clothes that are quality and fit good. I get all my clothes here.
Crazy busy on the last day of their "sale". Clothes areas seem less crowded but really glad there is still a store you can touch and try on before buying. They may need to have more check out lines open to speed up the checkout process.
One of my faves
I love the selection of Under Armour Kohl's has. I was very surprised to see that.
Kohl's is where everything is always on sale. The clearance racks are where you will find the real deals.
Best place for shopping in town. Always full of discounts and clearance on good branded cloths. Billing staff are so friendly they always try to give discount if they can. Lots of options to choose for shopping including shoes, jewellery home appliances, travel kits and so on. Must visit place in the town.
I like it when it was JCPenney's
Excellent selection and location.
Always good to shop there
Good place to find mens clothing, they carry nice brands and often have good prices.
A big concern in regards to how they put there security buttons on the name brand clothes. There being put in places where the merchandise is getting damaged. All dry fit apparel. It leaves a hole. Thats visible. All security tags should b put in seem of clothing. Will b contacting corporate over this concern. I know merchandise comes in pre tagged. Basically when they remove the button. Your buying damaged merchandise. To costly. Also carts need to b cleaned more frequently.
Love shopping at Kohl's! They need to allow more space between displays!
Meh. Decent stuff, I suppose, but I can't help but be very suspicious of their "sales."
Always find lots of deals at Kohls!
I really like Kohl's alot but their rules for coupons and khols cash is getting a little bit more of a hassle. You can return your Amazon orders to the store starting in July though so that will definitely be a plus.
Blah.. it's becoming another JCP... Boring items..
Too much stuff not enough space and organization.
Ultimate treasure hunt. You'll spend way too much time looking for a pair of pants in your size off the clearance rack that everyone is crowded around. Don't worry about how it looks, doesn't matter—it is marked down to $4, which becomes $3 after that you show them that coupon you got in the mail.
Love shopping there
The cashier did not remove all security tags. Thank gosh i have the receipt. 2nd time this has happened.
Had what we wanted and fair price
Found just what we needed. Very friendly cashier. Thanks, Marcus!
My experience can be summed up as awful. It appears as though a tornado tore through their men's section and the employees appear to not particularly care about the appearance or proper pricing of clothes. Every damn pair of pants is labeled nearly the exact same making it difficult to determine if you're looking at the $29.99 pants or what ultimately I price checked at $100.00 pants with the cashier. I left and will not return. Yes the deals are ok but good luck finding the appropriate items with the signage.
Always happy with this store
Love the ease of ordering online and picking up at the store. Staff is always pleasant.
Great shopping, great prices & discounts.
Was looking for a winter coat but they don't have them out yet. Good sale on kids under armour shirts right now
Very nice store, helpful associates, clean store.
I wish the Kohl's on the west side of Cedar Rapids was as nice as the Eastside Kohl's.
Kohl's is a great place to get clothes for the whole family for any occasion. I love thier homegoods and kitchen goods sections when you can find a good sale! The Kohl's app is awesome as well. I highly reccomend a Kohl's credit card if you do the majority of your clothing shopping here
The customer service could use some improvement. Staff was not welcoming that day.
The older lady that checked me out needs to learn the customers money is the customers and not hers. She never apologized i figured up what she owed me back and just as much called me a liar. After 15 to 20 minutes of arguing she got out calcolater and found out i was right. I worked kolhs and never had a experience like this. I will have to go to coralville or the other side of town or dubuque or waterloo after today. She needs a attitude and cashier adjustment
Very beautiful interior design. If youre not shopping in the sale or clearance sections you might be paying quite the pretty penny for your fashionable clothes. All in all very good Kohl's that has a lot of selections with decent prices.
Nice store...much larger than the store on the other side of town.
Nice store, fair price, watch for the sales.
It's not very convenient to shop there. The Isles are too narrow so two people can't fit through at once and the new push carts they have are set up for kids not really for buying items.
Just to many people,at this time of the year.
Great retail store.
Very helpful staff when necessary, not the kind of store to necessarily reach out for help but when asked, were more than happy to accommodate. Sadly the prices make it to difficult to regularly shop there, but the sales can make it more than worth it sometimes.
Great price!
I can always find great deals at Kohl's!
Simon, the store manager, is always so helpful. Kohls is my first go to store when I shop.
Goid customer service
It’s good in a good location. It’s Kohl’s what can I say about them. Got a little of everything.
Nice place
We have great luck finding just the right thing for me on cleatance. It's been uncanny!
Awesome
Lavon at the checkout is a very nice lady good prices on affordable clothing
This place didn't have a Boba Fett watch either. But we made a comprise and found something better. Not bad Kohl's... Not bad
For what I was looking for it was more expensive. It's an interesting place to walk through periodically with all the little items that they sell. But price wise they are more expensive than many other places so compare before you go.
Great service and great selection of Christmas tablecloths
I love Kohl's. Staff was friendly and went above and beyond to help me. Thank you!
Not as good as the one in Coralville.
Just left the location on Collins. Not entirely sure what's happening but I have never seen the store so trashed. The floor was littered with merchandise, the clothes were in absolute chaos, garbage and dust bunnies all over the floor as well.
Great location, very nice store with a great variety of items to choose from from clothing/shoes to kitchen to bedroom to much more. Pricing is very competitive, especially when using their coupon system! Not all items are always the cheapest in town.
It was advertised $25 for 2 bras any brand. They did not have anything set up when I got there and was told that it pertained to the rack that was not set up. I can go to an outlet mall and receive better service.
Great Brands, Great Pricing, It is literally like every day is a sale on something. The store is very clean and bright with a welcoming atmosphere, shopping is easy I have never experienced long line waits or difficulty with returns or exchanges. A+
Lots of variety but sizes can be limited
It's okay
I came in incredibly late, maybe twenty minutes to closing. I was literally keeping these folks from closing. NOT ONLY were they incredibly accommodating, they were upbeat friendly, and downright more nice to me than they had any right to be. Truly whoever trained these folks did a hell of a job, and they all deserve a hefty raise.
Prices are too high for what you get. Store is always a mess. Employees are not helpful. I am always disappointed with something when I leave
Quick and easy return.
What awesome deals you can get with all the discounts available!
The sales were even expensive, won't return.
Great customer service. Very clean.
A lot more selection than the Kohl's on the SW side
It's Kohl's. Always hit-or-miss for me with clothes, but good deals on stuff for my kids. This location of laid out well and always clean. Employees are always around if I need help.
It is far too warm in this store I was sweating trying to shop unacceptable
The music was extremely loud. Stood at the counter for 15 minutes while the lady continued calling for help to find my items that I purchased online. Numerous times they scanned the bar code from the confirmation email I had and it kept saying order doesn't exist. Finally one employee decided to try using another scanner and boom there was my order. 3 employees standing there and not 1 of them had ever experienced this issue. I'm happy the issue was resolved, finally..
Come here about once a month to raid the clearance section. Generally fine a few things for crazy cheap prices. Especially shirts.
Was able to find what I needed at a reasonable price.
They used to have a good selection of products. Now one must dig through piles to find sizes. The dressing room had so many huge dust bunnies, that I actually stepped out and found a broom to sweep it out. I didn't want all of that up my pants! Kohl's needs to improve to win back my business!
I actually saw floor staff of whom I could ask questions, amazing. The shopping + dressing room was unempeeded. It was great to have a cart to hold onto+ to carry my purse+ phone especially since I'm wearing a cast. Checking-out time found a helpful cashier inspite of the waiting line+ I was thrilled with my final total.
Awesome