Reviews of Janie & Jack (Costumes)

Enrique D

Love this store. Very nice quality clothing for boys and girls.

Michal Buczynski

Deb "the store manager" wouldn't return the pants 12 hours after the purchase because we noticed that they had a stain on them without ever putting them on. Terrible customer service, rude. Would not recommend.

joanna sadowska

The worst customer service I've ever met. Store manager not helpful and very unprofessional. Not recommend this store

Emma Gomez

I visited your store on March 28, 2019 and I will never come back again. I tend to come frequently and make large purchases for my 2 younger children but after seeing “Deb” working at that store, after a regional manager from Gymboree had assured me Deb would no longer be employed by your company, you lost my business. Deb is very racist, prejudice, and hostile. She was the store manager at Gymboree at East Dundee and more than likely this rude person from previous reviews.

Cathy Bauer

A new discovery for this Grandma and sure to become a frequent visitor. Stylish classic children's clothing. Unbelievable quality, beautifully designed and perfectly fit.

Jane Smith

I have always had a bad experience in this store. The people working here are super unfriendly. They look at you super suspiciously when you are browsing through the store. I have walked out the store without buying anything more than once because of how uncomfortable that made me feel. And the prices in this store are definitely jacked up more than any of the other stores. I go to another location and get the same thing at a discount. Half the items don't have price tags and if you ask for the price she is super unhelpful and makes faces at you for asking! Definitely not going into this store again!

Bojan Popovic

Worst place to spend your money ever!!! Even if receipt from two days ago is showing a return ans exchange policy, manager did not allow us to replace the shoes with different size !!! Unbelieveable! Avoid this place!

Gonzalez Lopez

Love the clothes but when I went the woman attending me at the register had a blank face, didn't seem so friendly. Also felt like she kept looking at me walking around the store.

DXM Solutions

The worst customer service experience EVER!!! Sarah Lee, who has to be a manager of the store was ridiculously rude and excavated simple return with receipt to major problem. Never going to shop here again and will not recommend to deal with this brand at all... Looks like this guys do not care about customer service at all...

JayEmBee

“Disgusted” 15 December 2018, early afternoon. Janie and Jack store, Woodfield Mall, Schaumburg. Came in looking to get some new clothes for my 3-year old daughter and 11-month old son for Christmas. While shopping, store was packed with people, a staff (turned out to be the manager, we didn’t know then) approached my wife and daughter about the dress the latter was wearing. My wife was surprised, taken aback by this “manager’s” approach, her tone was accusing and demeaning. My wife kept her composure and nicely replied that the dress was my daughter’s, and which was bought days before (one of the lady store staff, was not able to get her name, even remembered us the day we bought it). The woman replied in an outright sarcastic and still accusing tone “Are you sure? That’s her dress?” At this point, my wife could not take this woman’s manners (or lack thereof) anymore and could no longer hold back her emotions. She sternly and irately addressed the “manager” if she wanted proof. Suddenly, the woman started walking away, ignoring my wife completely, and went directly to the store’s backroom. She left my wife there hanging, unpacified, and no explanations. We asked one of the other staff if we could speak with the store manager to file a complaint but turned out that that woman was. We insisted on wanting to speak with her but the other staff said, “she is busy with something.” Worst part of this ordeal, while everything is happening, my daughter kept on saying in a scared, sad tone “mommy, this is my dress.” The look on her face just crushed our hearts. She may be just three but she is smart. She knows she was accused of something that was false. We assured her she did nothing wrong and that was her dress all along. When we left the store, my wife was in tears because she was so furious and have never been humiliated that way ever. We still cannot believe that the manager had NO REMORSE, totally DISRESPECTFUL, and had NO DECENCY to face us and apologize. Janie and Jack this sort of people will tarnish your brand. Completely disgusted and so disappointed!