The cashier incorrectly rang up my return and exchange items. She charged me for the items I was exchanging and said I owed money. When I brought it to her attention that I should be getting money back and not paying, she said I didn't explain that I had a return AND an exchange. She then refunded some of the money and said the other money would have to go on an Old Navy store card instead of back on the American Express gift card I originally paid with. I asked for the manager to review the transactions with me because the numbers were not adding up. When the manager finally came, he was impatient and huffy. I had to ask him to calm down and stick with me while I showed him the errors that were made. Once I walked him step by step through the errors, he just seemed to give up and refund back an odd amount of money. He did not handle himself well as a manager.
***Update*** After all that confusion, once I got home I realized the manager put the same two items I was exchanging back in the bag instead of the items I was exchanging for. I went back to the store the next day. A different manager was there. She was friendly, helped locate the right items and then checked my receipt for price adjustments. She refunded me over $40 because of price adjustments! She was very nice and even held the door for my kids and I on the way out. She understands customer service. So I am updating my rating from a 2 to a 4.