Six times. Six times I've gotten a dozen or more balloons from here. And I've never, ever had one pop (well, that wasn't under the direct influence of a toddler at the time). Most of our balloons have lasted for days or more. Never just randomly explode. Well never until today that is. Today while the younger girl working was filling our balloons they were popping already. She popped at least three while we were in the store, two from our order. I should have worried then, but I took the balloons anyway- I didn't have time to screw around and wait for another order, and I figured "well they must know what they're doing, they wouldn't just send me out with bad balloons..."
Five previous times and no unexplained popping. I put the balloons in back of our SUV like always. I sat down and buckled my seatbelt. *BANG* another one popped right behind my toddlers. Any other time I would have gone back in, but with both kids in tow and everyone buckled into their car seats I was prepared to just write it off. So I drove away, one balloon poorer. Five minutes later on Parker road- *BANG*. No reason. All balloons still in the normal spot out of reach of anyone, just hanging in the back. Two down.
I called Party America when I got home. Said, hey just wanted to let you know that some of my balloons popped before I was even out of the parking lot. The response? "Well, balloons are temperamental things you know." So I explained, half a dozen purchases, this the first time, the girl filling them popping them as she did. (I left out that you were standing right there and seemed kind of frustrated she kept exploding balloons...) I did say, it seemed to me like maybe she was overfilling them. "Well, if you want to come back you can get two more balloons." I told her I was in Franktown and was just letting her know- (like HELLO YOUR EMPLOYEE IS MESSING UP THE ONE THING YOU ACTUALLY DO.) trying to be as gracious as possible. I mean, come on, if I wasn't going to come back in when one popped in the parking spot, I'm not going to interrupt nap and drag my toddlers all the way back for two balloons.
All in all it's just really disappointing. They obviously didn't give a rat's backside about it. So I've only got 10 balloons to bring home instead of a dozen, it's obviously not their concern. Balloons are temperamental. She actually said at one point, "and well it's hot out." I've bought balloons in July and had no problems. And another one popped right after the call. I'll be glad to have six balloons for our birthday party at this point.
I'm only giving them two stars instead of one because I have had a good experience five other times. This is the first bad experience, which would be FINE if they simply acted the least bit concerned. But apparently it's my problem, whatever the reason so many balloons are spontaneously popping, both in the store in the car and at home, it's not their problem. At the very least you could be sorry. You could say, "Hmm, I'll look into it." But no- nothing but the impression that I'm somehow at fault and that I'm clearly wasting their time by calling about balloons.