WORST customer service ever! Never in my life have I been treated so badly. Her name is BETSY. Let me say, I'm not a difficult customer. I'm very reasonable. I went here to rent a costume for my sons school parade. Firstly she never helped me and the only reason I found something was bc another lady came on shift and helped. Regardless, the costume was too small. It was only out of the bag for the 2 mins I tried it on my son.
Betsy was there when I returned it and when I told her it wasn't used (I wasn't expecting/asking for a refund, it was my mistake) she then took it out of the bag and buried her face in it, sniffing it! She made a gagging sound and looked disgusted with a scrunched up nose look, and saying "ewwww". Right. In. Front. Of. Me. I could not believe it. It wasn't even out of the bag, my child doesn't smell. Shocked I said, "it wasn't even worn so I don't know how it smells" she gives me a dirty look and said "it reeks of cigarette smoke" I'm so flabbergasted, I don't say anything, get my receipt and turn to walk away.
I couldn't. I had to say something. I turned and told her she was very rude and she shouldn't treat people this way. She said that she doesn't like cigarettes. This is where I get mad, bc it isn't her job to like cigarettes, I don't care. Do you mean to tell me that you rent costumes and nobody goes to a party in them and is around smoke, I call bull?!$&. This costume was not around smoke. I told her "that's fine, and I understand the policy is to wash everything but it isn't your policy to treat people like their disgusting or dirt. It's all about your approach/delivery, how you talk to people and you were incredibly rude to me". She said that it wasn't her job to be nice and talked over me, told me to have a nice day and dismissed me from the store. She didn't listen to me.
I'm writing this review on every social media site I can find in hopes the owner or boss reads this bc she should not be allowed to deal with people. I'll never shop here again bc I wouldn't want to deal with Betsy. Disappointing bc you had a lot of costumes that I'd have liked to rented.