Reviews of Advanced Comfort Solutions (Contractor)

Darwin Pace

The installation of my new furnace was done on April 7,2016. John and Bill arrived on time and went right to work. The process to me seems more than a little complicated, but they knew exactly what to do and went right to work All was done by about 3:30 in the afternoon. I had recently had a new hardwood floor put down in the major traffic area from the front door to the basement stairs, and new carpet toward the back door and was concerned about something happening to it, but they came prepared with carpet runners and plastic sheeting for the stairs which was great. They are professionals who did a very good job if installation, and I highly recommend them and Advanced comfort. Tim Vogt also was very helpful as we discussed the options for the new furnace.

Robert Rowe

Courteous and expeditious.

Tina B

Josh and Dominick were great. Two words to describe them both professional and detailed. Thank you!

Fran Hawkins

Purchased a new furnace and central air unit. Everything went right on schedule. Now just waiting for summer to try out the new air conditioner unit. The service installers were great.

leslie arnett

We needed to replace our original furnaces (yes plural) that were over 40 years old and we wanted to add central air since the summers in Cheyenne are getting hotter. We researched all of the HVAC companies in town, a few in Fort Collins, asked friends and co-workers and decided to get 5 quotes. We knew this was going to be a costly, but important home improvement. After meeting with all of the guys and getting the quotes, we wanted to be sure and make the right decision, even if it wasn't the "cheapest" quote. We decided to choose Advanced Comfort Solutions. From the moment Tim came to give us a quote, he was absolutely great to work with throughout the entire process! Brad and Jake completed the 3-1/2 day install, and even had to work in about 10 inches of snow for an entire day (Poor guys!)They were both very clean, hard working, professional, knowledgeable, competent, respectful and just overall awesome! It is stressful any time people are in your home doing a home improvement project. However, we have to say, both of these guys put us at ease, answered all of our questions, walked through everything with us and were just overall, wonderful! Jeff Walker was also terrific on stopping in during the install and doing the final inspection! We can't say enough about doing business with ACS! We, undoubtedly and absolutely chose the right company and are very happy customers!

karen nielsen

Excellent service. Very professional and personable. I trust this business. Respect for customers shine through. Good job!

John Johnigan

You do good worK!!!!

Bri Dunivent

I will only use ACS from now on I was in a pinch when my ac stopped working on the hottest day of the summer so I contacted another local shop that got me right in the techs were there about an hour and came to the conclusion that my compressor was out and my system was out dated told me it would cost a minimum of $2,000 to fix it but I'd be better off just replacing it for $4,000. Something wasn't sitting quite right with me so I contacted ACS and they scheduled me about a week out but at this point I was willing to wait for an actual Lennox dealer to look at my unit. The tech Russell showed up and he was amazing! Within 20 minutes my ac was up and running and cost me under $150. Turned out it was just a capacitor issue and also the other place had over charged my unit which definitely would have caused me extremely expensive repairs. I will never use or recommend anyone other than ACS thank you for your awesome, honest and knowledgeable work!

Valerie Heigaard

My hot water stopped working on a Thurs and Joey from Advanced Comfort Solutions made sure he was able to get to my house on Friday and temporarily fix the problem until the parts came in. However, another wrench happened where my husband & I had to go out of town unexpectedly. Joey worked with my neighbor who watched my house while we were gone. Much appreciated and wonderful service. Thank you.

Levi Aaron

Called to request service. The person that answered the phone told me he DOES in fact service commercial, but he doesn't have time for a sales call.

Jessica Gascon

In October of last year, our sixty year old furnace wouldn't turn on/start up. We have a home warranty through First American and they were doing everything they could to try to "patch" the problem instead of trying to repair/replace it. Advanced Comfort is the company that First American works through, so that is who came to look at the furnace. The first time a technician came out, he got the furnace to work, but it was making this awful noise. (I have read that warranty companies tell their contractors to only do the absolute minimum to fix the problem.) I talked to the warranty company and they said that they would not address sounds that indicated a problem was still present, they would only act if the furnace actually stopped working again. I decided to call another company outside of our warranty and they came and condemned the system as a fire hazard because the heating coils were cracked. Once I showed that report to the warranty company, they re-opened our case and sent the technician back to take another took at our furnace. The technician, on second look, agreed that the furnace needed to be replaced. He said he would send his report to the warranty company and get them to get us a new furnace. After a few days of hearing nothing, I contacted the warranty company and they said they were still waiting on a report from Advanced Comfort. I called Advanced Comfort to see what the hold up was and talked to Tim V. He let me know that he had sent the report to First American and he had been on the phone with First American for an extended period of time the previous day. First American had received the report and told him that they would not be covering the cost of a replacement furnace. Tim told them that if that was the case, then First American needed to contact me and explain to me why they were making that decision. First American never contacted me to tell me that. Tim contacted First American again and got them to FINALLY agree to order a replacement for us. This whole process took place over about a month's time. I so very much appreciated that Tim went through this trouble for us, when he easily could have just let the warranty company get away with forcing us to purchase a replacement ourselves, even though we pay specifically for this coverage to avoid a situation like that. If we ever need service on this system again, I will be very happy to be working with Advanced Comfort Solutions.

Michael Miller

Furnace wasn’t working, hot air wouldn’t stay on. Well worth the $75 service charge. The tech arrived within the time window and explained the diagnostic process. John was personable and friendly. Cleaned the gas sensor and everything is working. Soo who you gona call Advanced Comfort.

Kellie Walton

My furnace fan motor stopped working two nights ago. I first went to mister b's and was told it would be 400.00 dollars for just the motor, I thought that was way overpriced, so I went to advanced and they gave me two prices for the motors that fit my furnace. They replaced the motor and took the time to explain the difference between the two so I knew what I was getting. From start to finish it took them about one hour to fix the problem I had. They were very courteous and very fair on the price. If I ever have to get repairs on my furnace or a.c. I will call them first because they know how to treat their customers right. So pleased with their service all around.

Debbie Closson

Very quick when we needed them the most. Got my 30 year old furnace up and running. The office staff was also very helpful and nice as can be. Thank you to your team of professionals.

Dominic Davis

Great service quick, affordable, and professional. Had put AC fixed in no time.

Catie Faatonu

Very friendly, accomodating and polite, from phone call to arrival and departure. Very pleasant experience. Highly recommend them

Alice Swank

CJ has been informative, friendly and explained what he needed to do.

Will S

Billed me one month late after I called and paid for the house inspection. Thanks. Give these people cash or a money order.

Dan Long

Professional and knowledgeable. They exemplified what a quality furnace install should be. I would definitely recommend this company for those looking for superior service and quality installation. Great job guys!

Adan Gonzalez

Quick, friendly, professional. Awesome service, no reservations about future work ( used them on rental and personal work). Highly recommend.

Katie Coffey

I had to call advanced comfort early on a week day. I was worried j would have to be scheduled for a later time in the day while I was at work. Instead the technician on call said he could be right over and fixed my heater right away. He said he would need a part and said he would be right back. Within just a couple hours he was back at my door with the part. He installed it and it's been working great ever since! I would highly recommend Advanced Comfort to anyone needing service or installation. Very professional and courteous!

Maranatha Quickly

on July 23th 2015 this company came to my house to check out my system because it was not working. The tech was rather cold and non caring when he informed me that my inside unit as well as the condenser needed replaced. As he left he said, "there will be no charge for today'" I thought, wow that's great and thanked him. I then got a second opinion from another contractor who said my inside unit was good but that the condenser needed replaced on my HVAC. Today I got a bill for almost $200 dollars for the inspection that was supposed to of been no charge. I called the owner of the company and he told me I had to pay the charge because they don't work for free. He was very condescending and even laughed at me when I mentioned having my lawyer contact him. This company was deceptive when they told me my inside unit was bad. I think the only reason they are billing me now is because I did not Wait until august (the soonest they could do it) and hired the HONEST contractor instead. I will NEVER use this company and would never recommend them to anybody.

Peter Candiracci

The installers arrived on time and were very friendly and professional. They installed the furnace and central air units and insured that my needs were met and the install was to my satisfaction. I couldn't be happier with the work they did and also with the performance of the furnace. I would recommend the furnace and the work performed. Thanks John and Devin.

Leah Tippets-Howard

So rude and disrespectful! Can't even follow simple traffic laws!

Cyndy Park

I am very impressed with their service. I care for my 88 year old stepmother and Advanced Comfort came out quickly to repair my furnace. Repair cost was reasonable as well! My stepmother loves her heat! Thank you for coming to our rescue!

Bob Martinez

Very friendly, reasonable and professional.

c doss

Russell did an excellent job troubleshooting my funace. Very knowledgeable and professional! Highly recommend!!

Melissa Pixley

Everything was excellent!!

DAVID I. Klein

GOOD FOLKS. DON'T UNDERSTAND THIS NEW WAY OF DOING STUFF. I'M OLD SCHOOL. A HAND SHAKE AND $. SEALS THE DEAL. WELL THAT'S JUST ME.

Mark Wells

My technician CJ went way above and beyond to take care of my furnace and thermostat issue! Can't thank him enough!

Karla Krei

Wonderful people

Will

Friendly, helpful customer service.

EDSEL DIMON

Joey came out to work on my furnace after a major water break. He showed up a head of appt and was very pleasant and knowledgeable. I would highly recommend his work. Had to order parts which came in when promised and came right out and finish the job. Very pleased with work and prices. Will always use in future. Edsel Dimon

David Waterstreet

Professional crews, good products, reasonable pricing for area, payment options, time taken for explanations of options during site visit, explained system and new thermostat when completed, good cleanup after completed. All around good experience so far.

Thomas Sanders

We have come to expect and always get good service.

Jennifer Crane

Super friendly, quick to respond. Absolutely will use again. A+++

Daniel Cirbo

Having a new furnace installed in my home was a major event. I wanted to make sure I researched and found the best Cheyenne had to offer. That mission was accomplished with Advanced. The sales person (Tim) was professional and efficient. He gave me a free estimate, kept in touch with me during the whole process. The install could not have gone any better. The guys were real professionals, they showed up on time, finished most of the project in one day, and finished up a couple of days later. They took the time to answer all my questions and even went above and beyond by helping me with an issue with my water heater. The installation looks and preforms amazing. I felt like I was in good hands through the entire process. Thanks Guys!

Ana Lucrecia Monzon

I needed help setting up a new thermostat. They were very busy but, were able to squeeze some time in to come over. Joseph was very nice and patient. I am definitely calling them back for HVAC service next year.

Dominic A

Rip-Off. Paid $75 for a service call and told everything was working fine on my furnace. No repair made, no parts replaced, simply declared fixed. Problem never solved, money wasted!! Would not send tech back for re-evaluation at their expense. Told it would cost me another $75 just to look at it, and if I didn't like it I could call another company. Do not waste your money on this shady company!!

Cathy Gilliam

Already did review over 9 months ago.

Derek Barker

We will never again go anywhere else in Cheyenne for our heating and cooling needs! We’ve dealt with other places and they don’t come close to Advanced! They are the most friendly, professional, and cost efficient. They even loaned us some space heaters at no cost while we waited for them to finish. Thanks guys!!!! You saved us!!!!

Patrick OBriant

Called for someone to come flare 2 copper lines then connect the 2 lines. I also need a pressure test. The guy was 40 minutes late then says he doesn’t have the tools to do the job! How’s that even possible? Next I was told to schedule another appointment! I didn’t schedule another appointment but received a bill for over 100$ for them literally doing nothing. I’m really impressed with these clowns

Bruce

I'm not sure about their service but I do know I had to avoid a collision with one of their drivers (who pulled out in front of me instead of stopping for his stop sign)and now my truck is making noise from going off the road. So when I called to complain and was told they will have a talk with the driver and that's it I kinda got mad even after stating again about how I was run off the road and all they are gonna do it talk to him no sorry, no offer to have it checked out(which I would have turned down), I guess I just expected concern for public safety especially in an area close(2blocks down on same street) to a school where kids are usually around. I will not call this company in the future.

Cody Edwards

They did an awesome professional timely job at a great price.

Christopher Rehm

This company is top notched. I had another company come out to fix my blower on my furnace. All, I got out of them was tools being dropped and a frustrated tech. Called Advance Comfort they got me in 2 days. Brandon (who was great) came out to the house fixed up my blower, did an inspection and hooked up my humidifier up with no issues or frustration. Then added all my filters that I needed in my profile. I will definitely be going there to buy my replacement humidifier and furnace filters. Wish more businesses around the Cheyenne area had customer service like this.

Adella Harding

Advanced Comfort Solutions techs provided good service and were patient with my on-again, off-again furnace problems that involved several calls. They also provided good service installing my new furnace.

nick elliott

Great experience, I had a new furnace installed in my house with new duct work. The crew was awesome! Very friendly and they did a great job and cleaned up after themselves. Tim, the advisor who came to my home for my estimate was great too. Extremely knowledgeable and very helpful. I would definitely recommended them, and I will be using them again for my garage heaters!

Troy Wolf

Best service I've had in Cheyeene so far. They were on time, very nice, informative, and very fair on price. They are now my go to heating company. Highly recommend!

Tom Shaw

They are the only one that I trust to work on my AC & furance. They do outstanding work and they let you know what they are doing. They are always curitus and professional.

Taylor Lenz

Very professional and efficient crew! Josh was wonderful to work with, extremely accommodating, clean, friendly, and produced a high-quality product!

Ryan Symons

Very Professional! Highly recommend. Thanks!

Daniel Chafin

These guys know what is what ....sometimes

Josh T

Excellent service! Definitely calling back for spring PM.

Walt Wilson

The company overall was responsive and at the end of the day both of our issues were resolved. We have had two poor customer experiences in the last year and double billed for the same job. After the first technician did work he then told us he would come back the next day to evaluate if it didn't work. We called because the leak came back and the tech did not come. A second tech did finally arrive, observed and made a recommendation so I had to call another company to resolve. They then billed for simply looking at a water residue after they failed to correct the problem the first time. So I paid three times for the same issue that they didn't resolve. We also had a bad experience with the after hours service for a furnace outage and had to go to another company to get the matter resolved. We wouldn't recommend going to this company first.