Reviews of SERVPRO of Redmond (Contractor)

Corwin C

My condo had water damage from a line that leaked above my unit, so I contacted Servpro of Redmond. The process started out excellently with great customer service, prompt service, and great documentation of the damage through photos. They set up their dehumidifiers, ripped out the damaged flooring and walls, and cleaned up the mold in the wall. Once they claimed to be done with the job, it became readily apparent that there was additional water damage in a room adjacent to the leak, with the hardwood bubbling up next to the wall (which is how I knew about the leak in the fist place, the hardwood started to bubble up). I called them to come back out and finish the job (rip out the damaged flooring and the rest of the wall). The sent a rep who said that oh yeah, that definitely looks like more water damage. He got out his moisture meter to measure the area, but couldn't find any water. This was after they ran their dehumidifiers for days with the heat blasting. They start to claim that it's probably a leak from a different source, which would have been extremely coincidental. They tried to claim that a leak happened in this adjacent room that shares a wall, and that I should open up a second claim with my insurance company. What actually happened is that they didn't finish the job the first time around (rip out all the wet, totaled wood) and then they let their dehumidifiers run until the place was dry. The owner of this Servpro location Steve came out and proceeded to come up with some of the most outlandish excuses I've heard in my life about how there could be water damage in this adjacent room. He seriously asked me if I have cats that were peeing on the walls and which damaged the floor, as though you wouldn't smell urine if that were the case. I have no cats, but these are seriously the types of excuses and theories he was coming up with, rather than owning up to the fact that they didn't finish their job. Steve completely lost his cool when I asked my USAA rep if it would be possible to have a different service come and finish the job. He threaten to sue us, and called my family fraudulent as though we're trying to get away with something, and stormed out of the unit like an unruly teenager. How he ever became the owner of his own business is beyond me, but one thing that's for sure is that he has no place dealing with customers. A fine way to treat a 76 year old veteran and their family. USAA then had a second team come out from a different Servpro, and they immediately were able to see that the first crew indeed had not finished their job. The water damage was from the first leak. Avoid these guys at all costs, it's one thing to make a mistake and not finish a job, and completely another to not own up to it and then to get combative. You've been warned if you're considering using these incompetent people. These guys easily added an extra two weeks to the job since the construction contractors couldn't begin until the water damage was completely remediated.

Gagan Atwal

Steve and Chuck at Servpro were excellent to work with! These guys made the whole experience very easy to deal with. They came out immediately to assess the damage. They were quick and efficient with their work. I would definitely call upon Servpro again, if needed. Brian

Teresa Duran

Excellent service and highly recommend! Steve, Jon, Bruno and team were extremely helpful during an unfortunate leak in our home. Their entire team was professional, responsive, and great to work with. They were also highly recommended from our builder.

Ashish Chole

I called SERVPRO of Redmond on weekend early morning for emergency services but call went to voicemail. Within few mins I received callback from Steve to understand the situation. He explained me the complete process in details over the phone without rushing and he was able to calm me down at that time. He was very helpful providing me guidance and most importantly he was trying to help effectively even though work was yet to assigned. At the end we couldn’t work due to some other reasons but if it would have on me then I would prefer to work with his company without a doubt. Also when I told him that we won’t be able to work, he was still genuinely trying to help and provide me information, that’s rare quality these days. I really appreciate his honesty, help and highly recommended to anyone looking for these services.

Danielle Goheen

Mike and his entire team at ServPro Redmond (specifically this location, notating since they are all independently owned and operated) made an extremely stressful experience very easy to deal with. They were quick, professional and responsive. The owner really cares about the client experience and that’s something that is very important to me. After working with them if I ever have another fire, mold or water issue or know anyone who does without question the only company I will use or refer to is ServPro of Redmond.

Terri Calvert

We had a shower leak and lots of water. Servpro responded very quickly to my call. They were extremely thorough in removing the damage and drying everything out over the next few days. I was very impressed with the attention to detail and how clean they kept the work areas in my home.

Valerie Peterson

Crazy high estimate for mold in an attic. Had another company out with much more expertise, said mold was from prior roof and needed minimal sealing and treating and was 1/10th the price with lifetime guarantee. Awful.

Heather Darrington

We had slow water leaks in two areas of our house, and were preparing to sell. Servpro did the tear out, mitigation/dry-out, mold removal, and reconstruction all under 30 days. The service was wonderful! I never write reviews, but I highly recommend these guys. Our house looks awesome!!

Jack McClure

Steve was great to work with. There were a few problems with the quality of the finish work, but Steve called in his best contractors to repair the few items which needed rework. The price of the bathroom remodel came in a little higher than estimated, so remember the quote is an estimate that can change based on the quality of the items you select. My project was just a bathroom remodel and didn’t involve any water damage...I had to keep in mind that the core business of ServPro is emergency repairs of water damage, consequently my project had to take a back seat to true emergencies which caused my bathroom remodel to take a little longer than I originally anticipated. Bottom line, we are extremely pleased with our “new” bathroom.

Kathy Delay

Steve and Gavin from SERVPRO made a great experience out of a disaster. From the moment I called and told them about the flooding, to getting to the house quickly and knowing exactly what to do... I knew I was in great hands. The entire team had a great attitude and worked very hard to make sure we were well taken care of. We knew exactly what to expect each step of the way and they were very responsive to phone calls and questions. The job was done very well and I am so happy that we called Steve and his team.

Courosh Mehanian

The people at Servepro are excellent at communication. They came out immediately to assess the damage and provide an estimate. (The final charge was very close to the original estimate.) They performed the work they said they were going to do and finished it on time. They were not able to leave two scrubbers at my place for 2 days as planned, but made up for it by leaving 1 scrubber for 10 days at no extra charge. The guys who came out to my place were energetic, enthusiastic, and all-around nice guys. I would call upon Servepro again, if needed.

Oksana Stavkovy

Great expertise, but more importantly, they are company that cares about their customers. Their lead saved my brand new kitchen, I just remodeled in my rental property I own from from a water damage caused by a plumbing problem under the sink. I was concerned they would have to tear out the brand new cabinets and quartz counter tops we had just installed. But they were able to dry all out with specialized equipment and get the tenant back to their life's withing a few days. Thank you guys for not only caring about the job, but the people you work for!

Tami H

I have now used Servpro two times in the past 3 years due to faulty appliances. While the circumstances of needing water mitigation are never ideal, Servpro really helps alleviate the stress of water damage through their excellent service and results. When I contacted Steve the GM, they came out immediately to assess the case and start the mitigation. Due to their immediate efforts, we successfully saved the hardwood floors and cabinets saving thousands of dollars and avoiding the hassle of replacing the floors. Gavin who was the lead tech was incredibly diligent and responsive with great ongoing communication throughout the process. Tim the operations manager was also very helpful. They even are helping with some of the post mitigation follow up/work which is not in their job description. If you ever have water damage, my suggestion is to contact Servpro of Redmond right away -- it is well worth it!