Reviews of SERVPRO of North Everett / Lake Stevens (Contractor)

Jared Burns

Everyone told us ServPro was the best and it is true! We had a minor home disaster recently and they were on site the same day we called with dehumidifiers. We received very personal care and thorough communication. Not only that, I see them all around the community at other events and they are all just the nicest people to know!

Mario Urrusuno

The Servpro Scam This business franchise has to be one of the biggest scams in the USA. Using lies and deceit,they are Wolves cloaked in sheep's clothing preying on victims of home disasters. While our home was still burning,with fire trucks and police still on site, I was approached by three people out of no where. They handed me business cards and pamphlets while telling me how they where there to help me deal with what was happening. Never having been in such a situation before i had no idea they where common Vultures. They sit and listen to police and fire scanners just waiting to find there prey. One of these scavengers was a representative of Servpro. She gained my trust by trickery under the pretense of being a neighbor that lived just a few homes over. I felt a neighbor would definitely be looking out for my best interest. Unfortunately i found out later this was a total deception. Only five days later even before we were even settled into a temporary housing situation she and 2 other Servpro reps where hounding me for what was to be there first of many payments to come over the next couple of months. Ignorantly i was rushed into signing some documents. Little did i know i had just handed over an open checkbook to my claim with the insurance company. Servpro never provided and estimate or quote on what there services included or any of the cost. In conclusion Servpro bamboozled my insurance claim for more then 25,000.00 dollars to load,clean and store 21 items (about a one bedroom apt) for 45 days. The overall value of the items when purchased new was approximately 4,500.00 dollars. To add insult to injury Servpro attempted to bill my insurance an addtional 13,000.00 dollars for cleaning and delivering back to me an additional 5 items consisting of 3 paintings a refrigerator and stove. Thank goodness i was advised by my insurance company of this and i was able to reign them in and stop this absurdity. I personally picked up my belongings in a small 15 foot uhaul truck from Servpro and placed them into our apt. Servpro was going to charge 3500.00 for this service. Upon unpacking my few items i found 2 broken lamps,all the hardware to assemble our bed missing and soot was still on some of the items.Other items that had been cleaned by Servpro where damaged they had paint and finish stripped off of them. To no surprise now Servpro is billing $3626.46 dollars for the storage of the 5 items they had at the subcontractors warehouse for storage!!! What a joke!!!! I guess since i didn't allow them to make the 60% profit they where going to make by having there contractor clean these 5 items they are going to make money somehow by claiming storage.Unbelievable. My advice do not call these people for anything if you can help it. If they come to you unsolicited shooooooooo the Voltures away. Do not listen to any stories from there reps its nothing but lies and the only person they are looking out for is there profits,obviously these fire truck chasers are on comission. I am reporting them to the BBB and filing a report on RIP OFF REPORT. You will see tons of bad reviews on Rip Off Report regarding Servpro all over the USA.

Monika Kristofferson

ServPro is dedicated to helping their clients through what are often very difficult home and business emergencies. You will be well-taken care of with ServPro.

Brian Newlin

Working with ServPro for helping with larger products that I can't take on due to licensing and insurance reasons, Stephanie House has been taking great care of customers of mine and it's great that we are able to work together.

Victoria S

Sadly, good service is so rare these days that you're surprised when you get it. So not only was I more than pleasantly surprised - I was BLOWN AWAY - by the level of service provided by Tricia Wlazlak and her SERVPRO team. Tricia is comprehensively knowledgeable; consummately professional; unfailingly polite and courteous; immediately responsive; and always available. She's right there for you. What more could you possibly ask for? What a complete pleasure it was to work with her and her team! For ALL things under SERVPRO's control, Tricia removed every bit of angst and difficulty from what was otherwise a horrible situation. Almost makes me want to have another flood! Well no, not quite! But if you work with Tricia, she'll float you along to the finish on a wonderful, soft cloud. You'll be so lucky to get her.

Veronica Munro

This company is stellar in the way it handled my recent flood issues with one of my business locations. From the quick response, the excellent communication and the way they handled the entire process, I felt like I was given superior service. I would recommend this franchise location above all others as they have such great integrity. I had a previous experience with ServPro of Skagit County four months prior to this mitigation and I felt like I was overcharged because they thought it would be an insurance claim. In fact, I had the same flood issues in the same location four months ago, so I'm really comparing apples to apples and I feel like this ServPro went above and beyond to help me beyond my expectations. Hope I don't need to use them again, but if I do, I will call them first! Thank you Tricia and crew for making me feel like I was important.

Elizabeth Ritchie

I would highly recommend SERVPRO, they made our lives much easier and less stressful on Easter morning after finding a toilet overflowed overnight causing flooding in the upstairs bathroom and a water leak through the ceiling into the basement. A phone call was made to SERVPRO Sunday morning and they were there promptly. They removed the water, removed the affected areas of the ceiling, set up fans and dehumidified the room. They continuously checked in on us and the progressive being made. The SERVPRO employees were very knowledgeable, they offered us information on the situation we were experiencing and answered all questions we had.

Doug Warren

People at Servpro are very knowledgeable and professional.

Nikhil Mehta

This business franchise is probably a scam that just moves fast to trap customers when they are under stress of damage to their homes. We had a pipe burst and I hired ServPro of Everett. While every other highly rated company (including two other ServPro franchises of Puyallyp, Bellevue) gave me an estimate of 3-5 days for drying with details of what needs to be done, these guys have just some fans running in my house for last 7 days without scheduling rest of the work. I regret my decision to go with ServPro of Everett. I was talking to ServPro of Puyallup which was recommended to me. They inspected my home, provided me estimates, but could only start next day. ServPro of Everett promised to start the work the same day (though without providing any estimates), so I went with them to save one day. Who knew that they were just moving fast to trap a customer by putting some fans at their home. On day 1, their crew said that they need to bring more equipment next day, but they haven't brought any for a week. Next they told me that they had set up fans in crawl space to dry it, but when I went down to check, there were none. Their customer support team is one of the rudest. They don't update the customers. When I call them to understand what's happening, they act rudely and say that I have been calling them before they were supposed to call me back with updates. When I ask them about status, they say that they have a lot of customers and can't schedule work at my home and can't even tell when the work would be scheduled. This is something they should have told me before signing me up. I went with them even without knowing estimates and this is how they are treating me now. Now I can't go to another company without incurring heavy additional cost and making insurance process harder. With another company, I would have been in rebuilding phase by this time while I am still waiting for ServPro to call me to schedule the demolition. Hire this company only if you like working with rude staff and looking for some stress in your life.

Jayde W.

Awesome Service from start to finish.

Aaron Boren

Timely attention to clients claims! As an insurance agent we refer many of our clients needing home restoration with many positive results!