This is for the CertaPro painters of Lynnwood, WA. I can't understand these reviews! After our discussion with Jeff, the owner, who had a very impressive presentation, we had no trouble deciding they were the people to paint our house. His "crew" was a husband and wife who did not speak English! Here are the issues we had:
1. Terrible quality. The paint is bubbling already...in multiple locations they painted! We had the work done in August of this year.
2. Sloppy. It looks like my 10 year old son did this job. Honestly, I was so surprised that professional painters were involved in this work. I was embarrassed that my neighbors thought I did this in my spare time. I would be embarrassed if it was my work. So disappointing.
3. They removed the fixtures and never replaced them. More of a safety concern, they did not switch off the circuit breaker before pulling them off the wall.
4. Jeff TOLD me that a good source to make a decision on color was the Sherman Williams "color snap" web tool, which we used. We chose a blu-ish color that turned out to be purple in real life. It looked awful. I sent him a picture of the color snap color (a screen shot of the actual color), and our house in purple. He said the problem was ours! He then, in a very condescending tone, told us that nobody makes a color decision without painting section of the house with a test color first. This is after he told to rely on the web page. He NEVER suggested paining a test area. OF COURSE that's what to do, but he told us it wasn't necessary! Ugh! Then charged us $400 dollars to change to the actual color we wanted.
5. After many email exchanges with no answers, I finally gave up. Now I have to find a skilled house painter to fix their mistakes. I am so sorry we used this company. Honestly, find someone else to paint your house. I called the central CertaPro office, they defended their painter, also very condescending and awful. I felt like we were scammed, honestly.