Reviews of Pella Windows and Doors of South Burlington (Contractor)

billy buck

I bought glass sliding doors, when the doors got here, they did not have blinds in the door. So I had to cancel my carpenter. Next doors that arrived, the grey sliding strip on the still door, was 1 inch wide on top and bottom. We finally put in the third doors. After a year or a little more, the slide mechanics that pull the blinds up and down stopped working. After calling them, they said “ it is still under warranty. Give us $128.00 and we will send someone out to see what it needs. I’m sure the guy is not making $128.00 an hour, I’m sure the price of the part is in that fee. Warranty means NO charge. Beware.

Sonny Sanborn

The office staff in Burlington, Vermont were helpful and professional. My outside sales rep Calvin has also been courteous and responsive. I ordered windows for a complete new house and garage. Lead times were quick and as stated. Customer service was great with Calvin and the office. Thank you.

Shane O'Connell

I've installed a lot of windows. Pella are not worth the money in my opinion. Customer service is nonexistent. Storm door hardware is only 1 yr warranty.

Jeff Brandenberg

As an installer, I find Pella windows and doors to be some of the best on the market. Their customer service is also top-notch. I really appreciate having a dedicated outside salesman who can measure on site and provide jodsite help ordering and with warranty claims. Jason K. is very attentive to detail and a pleasure to deal with. I would recommend Pella to any contractor or homeowner.

Jeffrey Koch

We had Simard Construct in Swanton, VT install all new Pella windows in our 1870 farm house. The Windows are extremely high quality. The installation process was very professional and great craftsmanship. While the Pella product is not the least expensive windows on the market, they definitely are the best quality. We have experienced a 50% decrease in our heating cost this winter. We highly recommend Pella and Simard Construction. Jeff & Vicki

Chris Reed

This review is strictly about our experience with having an estimate done. We called Pella and requested someone come to our house to do an estimate on replacing 10 windows. A few days later, exactly on time (literally the minute the appointment was for) Colby came knocking on our door. She was very professional, friendly and informative. She spent a good amount of time with us, explaining everything she could think of as well as answering our questions very well. We will not be hiring Pella to replace our windows at this time as the cost was higher than anticipated, but our customer service experience provided by Colby was really great. She definitely made an effort to help us out/make us happy as much as she could. She was great to work with for the time she was here and afterwards via email, and I think Pella is lucky to have her. Our only issue was the price, I have no complaints about the service we received.

Andrew Charbonneau

Great Experience With Pella Windows & Doors. Cal Caswell was very helpful. His assistance is very much appreciated!!

Scott Viilu

Pella of South Burlington has top quality products and their service is tremendous! Jason is always available and gets us answers to our questions!!

Dave Litten

Ordered one VERY LARGE replacement window unit this past summer. Absolutely delighted with the quality, fitment, finish and just overall good look. Sales Rep Calvin was knowledgable and courteous. I appreciated his installation tips as I was doing the install myself. Very satisfied with end product and this So. Burlington dealer.

Mike Hecht

I've worked with the Pella team on 2 different occasions (and looking forward to a 3rd as we update our house). Their team has been nothing but fantastic, ensuring that we got exactly the right product, at the correct dimensions, and within city ordinances. Today as it gets hot out I went to install our window AC unit at which point I learned, the Impervia window design does not accommodate. Pella would not have known that I needed this because I never brought it up! The more info you can give them, the better they can help you.

Linda Johnston

Jason Knecht Is my Pella rep & he went above & beyond to help me solve my issues. I am a fan of Pella doors & windows as I have them in both my log homes. And when you combine the exceptional quality of the product with the exceptional quality of the customer service, that’s a ten in my book! Thank you Jason & Pella.

Matthew Bevins

Pella did a grear job installing our large living room window. I wish there were better promotions on installing smaller windows for a cheaper price. They do a good job, but they are definitely not the cheapest store around. If prices were more affordable, I would give them my businees to replace all of the remaining windows in my house.

Bart Chamberlain

Needed a large window replaced, three sashes wide and about 15 feet off the ground. The crew sent by Pella arrived on time and went right to work. Took great care in protecting my floors and even covered the opening with plastic while they swapped the windows out (I replaced these windows in winter). Did a great job and the vinyl siding and trim were put back perfectly. The quality of my new Pella window is awesome, very well built, no give when I push/pull on it and no cold or wind coming through. I would highly recommend. You can buy cheaper windows... but this is truly an area where "you get what you pay for". Huge difference over the 10 year old vinyl windows I was replacing.

Carolyn Giroux

Very nice exterior doors installed, one leading to my patio and the others on my front porch and garage. Consultation with Calvin Caswell was easy as he linked me up with a local contractor who was experienced. Very satisfied.

Patti Champagne

I ordered over $6,000 worth of windows from Pella on Dorset Street. I wanted an expect to help me navigate a window project I was handed and thought that that was what I getting.......expert help. Pella ordered new construction windows for a house built in the 1880's first big mistake but one the contractor could handle. The original order also did not take into consideration that the house is in the National Registry for Historic homes and the original order had vinyl windows instead of aluminum clad. Fortunately a mistake I, a non expert caught. The original order did not have egress windows which I changed and instead of going with the same size window as all the double hung windows the egress were 3 inches too small, and two smaller windows were too big, one being so big it couldn't be used. Pella would not exchange the windows and the contractor had to gerry rig them. If we had bought the window through Home Depot or Lowes they would have exchanged them with no questions asked. Pella did not live up to their reputation.

Dawn Schneider

Colby was a delight to work with during my search for the right windows and doors! I appreciated her attention to detail and answering all my questions thoroughly. I highly recommend you visit Colby. You won’t be disappointed!

Denise Dean

I'm upgrading our earlier 2 star review to 4 stars. We'd had problems with siding at the back of our house that when the installation team removed it and put it back on after the windows were replaced. In a couple of areas, the siding would blow off the house on windy days. Pleased to say the installer eventually returned and fixed the siding to our satisfaction. thank you!

susan hill

Cal offered amazingly knowledgeable, attentive, helpful customer service while designing and ordering our windows and doors! Thank you Cal!

Marybeth Hill

We bought new windows, doors, and replacement windows from Deb R. at Pella. We knew nothing about window terminology and Deb patiently walked us through all the options. Our windows are now installed and we LOVE them!

Michael Kramer

My house is older and requires replacement of some of the windows. The originals were Pella and I went back to Pella to get my replacements. I did a complete replacement (not inserts). The customer service I received from Cal at Pella was great.