Reviews of Action Mechanical Inc (Contractor)

Ed Toms

They had installed new kitchen faucet over 1 yr ago and they replaced sprayer with new after 10 months when it failed and today sprayer went bad again so they replaced whole faucet with a different brand that was more expensive at no charge. They are great and we've used them many times for plumbing and electrical.

cody fleck

Will use them again

Dawn Bear

When I received the call you could tell right away the guy didn't want to work...he asked me what kind of furnace I had I told him and the guy was being cocky and asked me twice how old it was when I told him the first time I'm unsure ...his reply right away I tell you right now I won't have parts for it. But was rude about it!! Nice customer service when you're paying extra on the weekend !!!

Melissa Nichols

Scammers get you quote in writing

Renee Morgan

They've done a ton of stuff for us in the past. Sometimes they don't even make us put any money down, and that means a lot. If we need them in a hurry they're always there, ready and willing to take care of us.

Ben E

Very professional

Dotti O

Appreciate the good customer service.

natasha Marie

Brian came in a timely fashion. Explained the problem and to what extents the issue could be. Was upfront about costs and made sure to work fast so I wasn't overcharged. I'd definitely recommend using them.

Deb Brown

Action Mechanical makes my life easier. And always "backs" their work. Very dependable, reasonable rates, and great customer service!

Rebecca Masom

I've worked with them for many years doing all kinds of work. They have a ton of employees and they are the best! They've done so much for us.

David Kinnan

We use Action Mechanical for any of our home HVAC needs. What I love about them: 1) Responsiveness is great, 2) Immediately after the initial phone call, I receive a confirmation txt, 3) Technicians are professional (on-time/kind/don’t leave a mess), 4) They always solve the problem, 5) Prices are fair.

Aaron Studer

I noticed a leak and they had someone fixing it within the same day. Thx

Maria Salas

The best... Using different company's Never see the job done like this company Did on my house every detail explain all question answer how to resolve the problem In the future with Brian and Eric professionals Thank you

Daniel Preston

Action Mechanical took care of my heating unit for me. If you're looking for someone to fix any heating and cooling issues at your house I would recommend them. So far, I've had nothing but success in using them.

Frank

Fast, courteous, polite, knowledgeable, and a fair rate. Highly recommended.

Kristin Regan

When temps soured they were able to provide same day service without the need for an emergency call. Mom’s house was cool in record time. Everyone was pleasant and easy to work with. THANK YOU!

Brett Mathern

Excellent service.

Joselyn Gryffin

The people working at Action Mechanical are willing to do anything at any time. How can I not be impressed with that? It stands out to me every time I use them. Any business that will go out at 2:00 in the morning to get a job done is excellent, in my opinion.

Rachelle Burgos

Professional and friendly! I will have Action for all of my HVAC and plumbing needs in the future. :)

Matthew Skinner

EXCELLENT Customer Service!!! They went above and beyond to fit us in their already full schedule as soon as possible. Will absolutely be a return customer. Thank you so much!

Clayton Moore

Fast response and very friendly. Would definitely recommend.

Mrs Anonymous

I called at 7a and someone arrived by 730a! I can not thank you enough for sending the most knowledgeable, friendly, helpful technician! Lenny is the best. Thank you.

Amalee Shaffer

I think that this is a really well-run shop. You can tell that the management here has things in order.

Ryan Dolly

Dependable, competively priced. Had very good luck hiring these guys to do work for us.

Dan Kuecker

I'm a previous customer and the work that time was good. But...I just called to ask them to install a new, still in the box, water heater that I had already purchased and they said they won't do that work unless I purchase the water heater from them. I guess that the loss of whatever markup they put on the cost of a new water heater is large enough for them not to want my business in the future....I am disappointed and will find a company that wants my business.

Roslyn Masters

Whenever there's a problem that I can't correct myself, they are the place that I call to get things done.

Barry Neal

I called Action Mechanical at 7:00 AM and they promised to have a tech out at 9:00 AM to resolve a leaking AC/Furnace unit. They were right on time and very professional and had the issue fixed within 30 minutes. EXCELLENT service at a very fair price!

Gavin Martin

A plumbing issue with my water heater. Action mechanical was very quick and professional. Would recommend their service to anyone with plumbing issues.

bill patterson

2nd year in a row they made it out right away as a Heat Wave rolls into the Hills. Very nice technicians and reliable service. They make sure the issue is fixed before they leave Can't say enough good things about the 2 technicians and their friendliness, knowledge and expertise!!!! Action Mechanical will get all my HVAC and plumbing business!!!

matthew klinger

I've used Action Mechanical for years, they are always fast and professional and reliable. It seems every year something goes wrong with my furnace and they are always there within 30 minutes no matter the time of the day, their technicians are always polite and their service is great.

shaun arnold

Did a fantastic job on my furnace today!! Diagnosed and fix the problem in very little time. Thanks Jason and Dave. This is the second time I’ve used Action Mechanical and anyone looking for great, timely and quality work, these are the guys to call!

Michele Dunham

Customer service is always awesome!! Technicians are good & very knowledgeable. Wouldn't go anywhere else!

Anthony Ebbers

Called at 130pm for a slow main sewer drain. By 2pm they showed up ran the snake found block and had them paid and on their way by 210pm. They get payed by the hour and so for that im happy how fast they did, no issues or backups since. Call these guys!

Sonya O'Brien

Very pleased with their service, and will definitely use again if we ever have any future needs of repair!! A+++++

Annemarie Hastings

Would definitely recommend them to anyone who prefers quick service that is high quality

Stephen Tibbles

I had a problem that revealed itself once again not more than a month after it was fixed and action mechanical came and inspected it on their time to make sure it wasn't something they did wrong. A good company for certain.

Stanley Bakers

They've fixed all types of stuff for us in the past. Each and every time, the project is started and completed in a timely manner. They are always on time as scheduled with appointments.

Laurie Holloway

When another company was stalling in getting our air conditioner hooked back up after they replaced our furnace, I called Action Mechanical and they were on it the next day, had the part ordered and in the next week. Great service!! Will recommend to anyone that asks us!

KATHY ABOLAFIA

The first time these guys were great. The second time they overcharged and procrastinated to make sure the bill was incredibly high. Find someone else!!!

John Shaffer

Fantastic Company!!! Mechanic's Jeff and Bill are excellent at what they do.!!!!

Tina Leavelle

By far the best company in this town! Kelly sent the two best men to fix my leaky stove in under 20 minuets!! I’m in awe there are still good people. I will recommend any chance I get. Thank you from the bottom of my heart

Greg Hansen

It's all good. Prompt, Professional, thorough.

Brittney Rae

Awesome customer service! Called after hours because my AC went out. They have answering service that takes your information and they called 7am when they opened and were out at my house by 9:30 that day. They fixed everything fast and made the whole process simple and stress free! Definitely will be using them in the future for any issues I have

Chris Rudolph

Had them install a new furnace and AC. The installers were very professional and did an excellent job with everything.

J.A. Homeowner

This review is for the Action Mechanical HVAC department. This summer, we had to have our in-slab cold air return ducts sealed off and new ducting routed through the wall, and the experience with Action Mechanical HVAC guys had been great. From the estimate provided by Chris and his willingness to indulge the whims of our insurance adjuster to the work performed by his crew to uninstall our furnace, build a return box, the cold air return, and re-install the furnace, everything went very smoothly. Everyone we worked with was professional and courteous, and the work was completed in a timely manner. If we ever need any other HVAC work done, Chris and the crew would be our go-to service.

Lavon Zelfer

On time, a very nice technician. Did a great job.

josh legant

I waited to make this review till after I spoke with the general manager to see if their customer service would surpass the initial price I was charged. I had a guy come out to do a quote.. he said $250 and knew all the parts he needed. They kept no record of this quote. When they came to do the work they left for 45 minutes to go get parts. That 1.5 hours (2 guys) that I should not have had to pay because they should have came prepared. The last hour they were here they sat around watching my brown water, trying to tell me I have something wrong and they didn't do it. finally we found out that my subs water was turned off, as they continued to waste time by sitting around and doing absolutely nothing. That's 2 hours I should not have paid. My final bill was just under $700. WHAT?! a quote is so I can budget for a plumber. Telling me $250 then going to $700 is absolutely ridiculous. Yes, the manager got it down to $480, but did not want to hear anything I had to say about my concerns while they were here. That's still double my quote. Not recommending to anyone in my area because who knows what they will charge them.

Sharon Price

I had them com out and do our air conditioning. They did good work for us all around.

Anne Valdez

Always pleasant, helpful. These guys listen to you; they analyze; they find solutions and give you options. They do this in a timely and affordable manner! Thank you!

Cathy Johnson

Always dependable, capable and very customer service oriented. I recommend them to everyone for HVAC.

Andrew Kennedy

I called them at 7 am on a Thursday. My hot water heater was not working and company was on their way to my house for the weekend. At 7:15 a service tech was at my house and at 8 am my hot water heater was fixed. The technician was polite, professional, and even educated me about maintaining my water heater. Higlyy recommend!

Ryanne Heintz

The best in Rapid City. Reasonable price. Professional mechanics. Thank you Jeff

Derek Schroding

After a week in our newly purchased house, we discovered leaking water. I called the 24 hr service line and Nick was very helpful. He was at the house at 7 am the next morning. He fixed what he could that day. He returned with all the parts needed for the other issues and went above and beyond to help us. He was professional and polite. He answered all of my questions and gave us suggestions for other money saving improvements.

William Browning

They fixed my sink and my tub. After working with them for those projects alone I would recommend them to anyone in need of a plumber.

Erik Colombe

They came out to repair a bunch of leaking pipes in my basement, cut my internet cable and tried to hide it by wrapping the cable up and hiding it behind a pipe. They said they unclogged my bathroom sink because it was draining slow. The day after they left the u bend came off completely underneath the sink getting everything wet. I called and let Action Mechanical know about both issues and they came out on the weekend to fix the pipe, and I got two bills! One for the regular work they did, no mention of my cut cable, and a bill with weekend pricing for the pipe they "unclogged". However, after I called back they took care of my weekend bill.

John Berglund

I needed two new heaters for the greenhouse and they were able to get them installed right away.

Liz Galligo

Gary and Keith were awesome!! Very thorough, very kind! They were able to come out to our house in what I’d like to call “record time!” We weren’t expecting someone so quickly and they were able to fix the problem just as fast! The price was less than what I was expecting so they get all the stars for being so great! Definitely recommend this company!!

nacole bezpaletz

From start to finish Action Mechanical was great!! Raja came to my home to fix a leaking water line. He was nothing less than professional, polite, informative, and wasted no time. I was very comfortable having him in my home. I have nothing but good things to say about this experience.

K W

Called with a problematic water heater and within 2 hours a technician was at my door. He was knowledgeable, efficient, and extremely courteous. They will be the first ones I call if (when) I have other plumbing issues.

Lori Wood

I called regarding a 40 gallon box water heater that would not stay lit. Jerry knew this was a water heater for which they did not carry parts but said they would stop over to try to determine the problem. From there we would decide whether to replace or fix. The service person showed up with a bit of an attitude, stood before the water heater and said he didn’t know why he was there as he could not do anything and they were busy. He told me we should have called the 800 number on heater. I told him they had come out before and helped and never suggested we self-diagnose. He said he did not know why he was there and that we should be doing our own diagnosis by calling. I told him to leave and not bill me. I called Jerry to tell him how rude the service man was and Jerry acted as i was the idiot for asking for help. Why would Jerry dispatch a service person if he couldn’t/wouldn’t help? If Jerry had said on the phone there was nothing he could do I would have moved on. I will never use ACTION MECHANICAL again. Everyone’s time was wasted and their behavior was rude and unprofessional.

Candice Jones

They've done so much for us over the years, like our heating, our gas heater, stove replacement and plumbing of all kinds. They're service technicians are all excellent, just excellent.

JoAnn

These guys are on their game. The work on my drain, clogged sink etc. , they fixed in a day and they are very professional

Lyndsey Akley

Our A/C unit stopped working on the weekend, we called numerous companies who put us on the 'on call' list, but Action Mechanical got us in within a few hours of us calling. Bill and Doug came, were very professional, educated us on what had happened and got things fixed quickly for a very reasonable price. Definitely recommend them, and will use again.

Terry Hart

They did my heating and cooling. I was satisfied with all of their efforts on the job.

Kelly Harris

Best plumbing company in rapid city !

Ignacio Luna Jr.

The technician was very professional, courteous and very informative about his job. Would definitely recommend

R R

Awesome job. Timely and professional. They're a keeper.

Alice Moss

The technician was able to get to my house in a timely manner. He was polite and efficient, assesed the problem quickly and installed the new part that was needed. The price was reasonable and I was very happy to have my furnace working again!

Mrs. Lee

We called action mechanical out to fix our broken furnace in February 2017. The tech had told us a switch needed to be replaced so he fixed the issue and we paid our bill the day of service. A week later it broke again so I called to let them know they had been out the week before and it had stopped working. They sent a new tech out and said a control panel now needed replaced. When they were finished he told us they would bill us because he did not know how they would handle the labor portion since we had just paid the week prior and that had not fixed the initial problem. We never received a bill or anything from them. My husband had got order to relocate to a new AF base so we sold our house and left Rapid. Eight months later we finally get a bill. I was so irritated and I called and spoke to Chris. I explained what had happened and that it was an error in their billing department and how unprofessional it was to send me a bill after that much time had passed. I told him we are no longer in the state of SD. All he could say was " I've only been here since June and I am trying to figure out why a bill was never sent out. And all I can do is take the labor fees off of the bill." Very disappointed that they drop the ball and then just say sorry. Completely unprofessional!! Although I do not live there any longer I will definitely not be recommending them to any of my friends or family that still are there. I only gave them a 1 star because they finally got the furnace to work.

Bev Johnson

Great service, reasonable rates and professional technician. Do not hesitate to call them-you will be glad you did

Scott Lyon

Did a great job on a faucet replacement in my shower/tub.

Shelbi Thompson

Very professional, courteous, and efficient. Only regret I have is not starting out with Action Mechanical in the first place. Another company was available sooner so I had them come out first... after tracking in mud while smelling like cigarette smoke, they wanted to charge a couple hundred dollars fora new part