Reviews of National Refrigeration Inc. (Contractor)

Jayme Derderian

Sean D. was the technician that performed our spring maintenance service. He did a wonderful job, arrived when promised, was professional and courteous. He didn't even mind the two kiddos running around the house with Nerf guns and they are not a quiet lot. Sean also let me know that his company just switched to a new computer system so that I should expect a slight learning curve. We have used National Refrigeration for years. Great company.

Helen Matteson

Jared L. was incredibly knowledgeable, efficient, and courteous. He took the time to explain my AC units and answered all of my questions. My AC system is working beautifully and I couldn't be happier. I will definitely call National Refrigeration again and ask for Jared L.! Very professional!

THOMAS SCARAMELLA

Very through, professional and responsive to questions!

William Cameron

Sean and Dave did a great job installing a gas furnace and solving a problem with wiring. Well done!

William Petrasek

Sean did a great job explaining throughout his service call everything that needed to be done he was professional and personable and representing your company well. It was a pleasure do have him perform our service.

Cindy Platt

Excellent service and very professional

carl engle

Jared was professional,polite and did a great job

Anthony & Cynthia Cioe

On time, polite and knowledgeable. Wasted no time in fixing the problem!

Jen Valois

Charles was excellent!! Super nice, very informative, very polite, install went well, awesome job!! Thanks so much, appreciate your hard work! Yay! We have heat again!

David Bader

1st visit by National today. Our technician, David, was very friendly and extremely helpful with all of my questions. Top notch service.

Joseph Coffey

I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and noticeably clean in appearance.

Rebekah Giles-Spinola

As a Property Manager of 6 commercial buildings, it is VERY important to have a professional hard working company readily available at any time. National Refrigeration is our vendor, for 23 years now. They are very fair with pricing and will communicate the pro's and cons in a very understanding manner. Brian Kelly is our service tech, he will sit an explain what is going on, and I never feel rushed to make a decision. I highly recommend National Refrigeration. Even Doreen when taking my service calls is very much so professional and gets a tech right out!

Bill P

Jarrod went out of his way to help diagnose a problem we were having with lack of power. Once we had an electrician fix it Jarrod came right back out to finish our spring maintenance. Outstanding service !

oldysinger Jack

Hi, today we had Charles Fitzgerald from National Refrigeration visit our home to service our HVAC system. Charles was very polite and courteous and got right to work. We had several questions and concerns to ask regarding the system and Charles checked out each concern and answered each question with detailed explanations. Charles was neat as he came in and out of our condo to the point where he walked around our condo to get to the back of our unit to service the compressor. We thanked Charles very much for his service and thank you National Refrigeration for having such experienced and efficient service staff. Also, we want to commend National Refrigeration for their customer service, who took our request for service and helped us schedule a date that worked for us. Also, their followup calls to remind us of our service date and time were very helpful. National Refrigeration, A great organization.

Kevin Inkley

Charles was friendly, professional and well trained. He was great!

Holly Gray

Best customer service of any HVAC company ever! Honest, and very professional. So glad I finally found them! Sean was excellent and took extra time to educate me about my system and its maintenance.

Paul Griswold

Since moving to Rhode Island we have been very impressed with Brian and his service team.

Joanne Keeling

Service Pro (Jarrod P) was on time and very professional. He serviced my unit and answered the questions I had about the furnace and A/C. I highly recommend National Refrigeration and Jarrod!!!

Patricia Blanding

Very pleased with the service ,the technician,Sean, and the quick response to our problem, setting a time for next day repair on a Saturday.Previous call to another company required 6 week wait.Sean was efficient ,friendly and neat.A credit to the company

Ed Hughes

Great staff. Fixed forced air heating issue with a few hours of initial call. Very informative on HVAC. Same day service. Very reliable.

Ralph Guarnieri

The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get some venting into a tight space, but they hung tough and finished the job. These men seemed to be dedicated to doing a good job. I have told some of my friends and neighbors about your company and they are interested in possibly contacting you about servicing them too.

Gerardo Salazar

Jarrod was very helpful and answered all my questions. Great service and very knowledgeable.

John Bolis

Rito S. is a very knowledgeable and careful technician. He took his time and dealt with all my issues. If there is a need in the future, I would ask for him without hesitation. John Bolis 48 Overlook Dr. N. Kingstown

Donna D

Rito S. was courteous, efficient, and took care to insure that the inspection was done correctly..a pleasure to have him as a technician. He is a definite credit to the company.

Barry Morris

Arrived during the promised window and had the part needed to do my furnace repair. Jared was friendly, courteous and answered all of my questions. Highly recommend.

Riley Waid

Excelent work, wonderful team, the best.

Belle Poppy Digital

Great Service by Jarrod P. on our heating system. We are ready for winter!

ko nyi

Thank you Ryan You did great job.

craig lombardi

Great work. Arrived late in day due to high temps and no AC. Identified the issue, fixed and was on his way to the next appt. 730 pm Well done

Melissa Devine

Jared L from National Refrigeration has done a great job maintaining our heating/cooling system, and in patiently diagnosing any issues with our somewhat fickle geo-thermal system. He has been thorough and hard working, professional and polite, has been neat and has cleaned up after his work. He is mindful of our home (cloth booties over boots, if only all contractors would be so mindful). National Refrigeration does great work, and I would highly recommend them. Doreen who does their scheduling does a great job. She gets back to you right away, and is really efficient, professional and friendly.

Susan Ayer

Brian was very helpful and very knowledgeable ...i would highly recommend !

Kathleen Delaney

Sean and his partner David were very professional, pleasant and knowledgeable. They both covered their shoes upon arrival and explained exactly what was planned for this visit. It is very comforting to know this company is thorough and honorable.

Mark Whitney

I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to none. My dogs love to see him even though he is only here twice a year

Alan Frio

We had our furnace serviced by Jarrod Pacheco today. Turns out that the thermostat was defective. He remedied the situation quickly and had our furnace up and running to warm the house. Thanks Jarrod!

Earl Jackman

Jarrod was efficient and informative as he went about the business of fixing my HVAC system. He was friendly and answered my questions while doing superlative work. I would welcome Jarrod into my home for any service related issue! He is an outstanding representative for your business!!

TMA658 .

We have 3 Central AC units, one installed by them and Sean has been our service tech for years. We couldn't be happier with the service we receive. As a "Comfort Club"member Sean keeps our systems running as efficient as possible and notices small repairs before they become an expensive repair or cause a breakdown. We have never been happier with any other service company, from the office to their tech's they are the best !!!

Ronald Rezendes

She was very helpful and fast in getting me the information to make a decision. Her followup was great.

Oliver Sales

I worked for National Refrigeration for 3 months. They do a great job but They’re cheap so you suck National at paying your workers.

Ian Katz

My technician Charles was on time and professional. He completed the work in a timely manner and was very knowledgeable.

Dennis Costello

I have been dealing with this company for 20yrs. I've had nothing but good experiences with them. Great service always. Had a regular service call done today. Dave was the service tech. Was right on time/ even a few minutes early. Explained what he was doing as he went along. showed me a couple of things I didn't know about the heating unit. Very personable and friendly. Very satisfied with all aspects of service

Patricia Murphy

Rito came to my house on time for the appointment, He was polite, professional and extremely knowledgeable. I recommend this company highly in general and Rito in particular.

Brian Snowden

EDIT to response: I didn't refuse to pay, we called several times to explain the situation. There was no return phone call, we did not find out we were put on this "list" until we called in the spring, after we were still paying for the "club" to get preferred service. With the amount of money we spent on the units, this could have been resolved in a better manner. Considering the response, other people can make their decision on the facts listed below. There was no communication, just a lot of money spent and then tossed aside after several years of being a customer. A return phone call was all we asked to discuss our issue. There are good reviews on this site. I think that speaks to the quality of the employees. I wanted to share a different perspective and where ownership really failed. We were customers for over 5 years. Part of the club, that we paid into to be on a priority list. We purchased two air condensers from here. In total over $12,000-$13,000 in revenue to National. We had an issue where the new units were not running. We called the number and the tech showed up. He was not our normal tech, rude and did not solve the problem. He spent all of 10 minutes in our house and said he want sure what the issue could be and said he couldn't help.. It turned out the emergency master switch was turned off. He didn't check that. We did, however, receive a $220 bill with no work completed. Again, lets look at the history of the customer and investment they made with National. My wife called to discuss this, the owner was supposed to call us back. She tried several times, and no return phone call. We never received any further information. It wasn't until the following year that they just put us on a no service list. So despite ALL of the money and years as a loyal customer. The owner could not be bothered to speak to a long time customer to clarify the issue, and look at our history. The fact they were ALWAYS paid on time, and consistent club members. Could not be bothered, just shuffled us off to a list and brushed us aside. So its important to know this story when you are deciding to spend money with this company. We found replacement companies to come in, where they had to service the units and actually do repairs of the units National installed incorrectly. All at our expense. I used to rave to my family and friends about them. So loyalty does not count when it comes to ownership here. The technicians, despite our one, were always helpful. Its a shame it ended in this way.

Tony Jarret

David came to do our annual service...on time , polite , knows what he is doing . He also did the service last year and hopefully will be here next year as well !

Stan Katz

Sean did a terrific job. He was excellent in every regard. We could not have gotten better service.

Brett Hughes

Jarrod was efficient and professional for my first annual PM for condo heat pump system. Will be returning to National Refrigeration.

Joseph Rutledge

I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe

John Magus

Very professional

Jon Hunter

Jarrod Pacheco came out to perform our annual HVAC service, spring edition. He has been here before and his service is extraordinary. He is timely, professional, and very courteous to work with. Thank you very much! We will continue to use National Refrigeration for all of our HVAC needs and have also referred them to several neighbors and friends.

Joseph Alfano

David P is an excellent technician. He provided us with professional evaluation and service. We would be more than happy to have him in our home again for any of our future heating and cooling needs. Bravo!

Lois Bassen

Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!

Kevin Coupe

Came same day when multiple other companies were unable, and diagnosed problem promptly.

rhoda pomeroy

Great company...very responsive...Jarrod Pacheco was very knowledgeable and courteous...

James Turner

National Refrigeration installed my furnace and central air new seven years this coming September. Since I signed for a service contract whereas they come twice yearly, spring and fall readying the furnace/air for the season. There service has been on time and without concern until recently. Early spring, right after the tech visited I phoned National Refrigeration inquiring into the condition of the outside coils on my central air. Each year prior the tech put some fluid on them and they looked like new. This year they remained dull, stained like. Their service said someone would phone me back which did not happen. Two weeks ago when I went down to my basement I noticed water flowing down the walls. I checked for leaks in the water pipe and could not find anything however the sil was wet as was the insulation. I called my plumber who came over and checked his work for leaks inside and out and could not find anything. Then he went outside and checked the air conditioner and fount the insulation on the freon coils from the air conditioner into the house was deteriorated. You could actually see the coils. The insulation was rotted "like". Where the pipe went into the house was and headed downward was full of condensation sweating up beads of water thus following the pipe depositing its wetness on the house sil, insulation, thus the water on the wall. I went out and got some electric putty and filled the hole preventing water/condensation from entering. Paid my plumber and promptly phoned National Refrigeration service relating the above story and asking what am I getting in terms of service when this preventable occurrence happens? They said that the service manager was not in and would phone me on Monday. Today is Friday following that Monday and no word from National Refrigeration Representative. Good products however in my opinion, be wary of their service abilities.

joseph piscatelli

We have now been with National Refrigeration for three years after our previous company Standish Heating & AC went out of business! Have to say they are excellent & very professional, starting with Doreen in the office. Today we were happy to have Ryan come out for our fall maintenance. He was excellent, as he has been in the past & is very professional, personable, thorough & knowledgeable. He took the time in servicing our units & to answer all our questions & explain our options. We are happy to report both units are working perfectly! We have also had Rito, David & Jarrod in the past & were very pleased with their work also. We have found National Refrigeration to be a very well run company. Thank you! Joe & Katy Piscatelli

diane benoit

The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!

Edward Hawrot

Very professional, tidy, and very helpful with answers to my questions.

Gina Laudone

Very happy with the service Sean provided for our Air Conditioner units. He was quite thorough and very good at explaining the work he was doing. We had to wait 3 weeks for an open appointment, but besides that was very happy with the service!!

Thomas Conlon

David P. did an outstanding job servicing my A/C and furnace. I've always been happy with National Refrigeration's service and am very glad I've maintained my service contract with them.

Jack Newman

David P was our Service Rep. He was very personable, knowledgeable with very good communication skills. Overall, very satisified with the quality of service he provided.

laurel bowerman

Ryan is the best service representative that I have met. On his first visit, he concisely outlined my air conditioning system issues and presented the best solution. Ryan and coworkers, Shawn, Rito, and Jared, returned to upgrade my system. All were professional and completed the installation on a timely schedule. I will use National for all my heating and AC needs and I will ask for Ryan every time.

Irene tanner

Jarrod was polite,knowledgeable, and an asset to your company

linda fields

When we called the main number, Doreen answered and immediately arranged for the needed service. She was very calm and professional which we appreciated at the time. Later that day repair technician Rito came to our home and diagnosed our HVAC issue. The parts were ordered and shortly thereafter Rito returned and fixed the HVAC issue. In the meantime he left us two space heaters which really helped as the outside temps were in single digits. We found Rito to be extremely capable and professional. He is a real asset to National Refrigeration. Because of Doreen and Rito we would definitely use and recommend National Refrigeration for HVAC issues.

Jim Hunt

Jarrod found the problem & repaired it very quickly.

Pamela Green

Very pleased with this young man's promptness, his knowledge and expertise of dealing with an ongoing problem that was finally fixed.

Bob Romano

Jared was very knowledgeable and worked thru the heat , no problem. He went over and above to diagnose the problem and fixed it promptly. Thank you

carol corcelli

The men came on time, provided the proper work needed, were polite, cleaned up after themselves, took away refuse and gave an accurate cost of fees to be charged,would difinately recommend this company to any one and Doreen is always polite, pleasant and returns calls as promised.

Linda Goodale

Great Professional Team! Clear communication and response to my immediate and future needs. THANK-YOU!

Debra Kits van Heyningen

Jarrod was very polite and efficient and knowledgeable! Hope he comes every time we need him!

Johanna Shaghalian

Ryan Hanrahan was on time, business like and completed the job efficiently. He also was persistent in finding a difficult problem with our chimney.

Tyson Hoffman

Jarrod was great at sourcing and fixing the problem with my furnace. He was happy to show me where the problem area was and also explained what was causing it. Also, he showed me some things to do to help maintain my working furnace. Thanks Jarrod & National Refrigeration!

Rhonda Salvatore

We have been with National Refrigeration for over 15 years and had many routine and other calls over that time period. This appointment with Ryan Hanrahan had to have been our best. He was efficient, informative, very professional and pleasant. Thank you Ryan and hope to see you again.

Providence Swings

Sean Donahue arrived on time and was very knowledgable and professional. He took the time to explain some of the maintenance tasks he was doing to keep my air conditioner units running well and gave me a thorough report of his service work. Thank you!

Carlo Sousa Sr.

Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

Geer Messinger

Jessica helped tremendously with digging into warranty info for us. Greatly appreciated.

John Kratman

Ryan did a great job and was courteous throughout. he also explained what he was doing and gave me good advice for the future.