Reviews of Continental Heating Cooling (Contractor)

marc cab

I been customer And Paying service agreement for past last 20 years $350winter/summer !! Thinking I be saving money when comes Rapair service but “not chance” ,continental will charge double

David Trofi

Quality of customer service is wonderful understanding the need urgent requests very efficiently. Also, the technician David was very precise and explained maintenance service and corrected my air conditioning unit issues quickly.

Paul Crowell

Had Continental install a central A/C. They installed it improperly - wrong configuration and not as the salesman promised. Then they never called back when I called about it. Next time I'll use Gem (I've never used them, but they gave me a slightly lower quote. Unfortunately, I had the stupid idea of trying to give work to a smaller company!)

Cheryl Mcloughlin

We were having a small problem with our air conditioning. I called late on a Monday afternoon and they sent someone right out the next morning. John fixed our air conditioning in a short amount of time and we are completely happy with their great customer service!

Emmanuel Ross

Service is number one

Deana L

Apologies go out to Mr. Aylward who left that review. We are never rude to our customers, and I go out of my way to do everything that I can to help. He was irate over his installation, and as I explained to him, I had 960 maintenance appointments that we were setting. I don't handle anything with install, but tried to help him anyway. The contracts are papers that customers mail in, and he called us before we had gotten to his, which means that we would have no idea that he wrote a new phone number on his paper. He said that his AC didn't work and when I sent a tech, he checked it and found it working fine so he left. Aylward called screaming saying that he wanted us to add a zone, which again is NOT a service tech job. (Also, a 'maintenance tech' and 'repair tech' are the same man.) I sent someone back anyway, who had to be told how to do it because, again, Mr. Aylward did not have a service issue. His maintenance was also done. Again, Aylward's complaint had nothing to do with service, but I did everything that I could to help, and I'm glad that it's working fine now. The 'young lady' that he later spoke to in the office was brand-new and had no knowledge of the situation.

Scott Whatmough

Tried calling to schedule an appointment on 5/3/2017. Person answering the phone hung up on me twice, then was extremely rude when she finally did decide to talk to me. I would not do business with them based on this unprofessional behavior. Clearly customer service is not a priority. I will find another provider.

Stephen Aylward

STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked “please call me to schedule an appointment”. They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of “we got 200 of these and don’t have time to read them”. I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said “my guy called out sick. I TRED TO CALL YOU”. I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don’t read them. I then asked why she didn’t try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker. Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said “2 weeks is the best I can do”. Their tech was even embarrassed. I then called Richard Sr. no less than 10 times and he would not take my call, nor return the call. The very nice young lady who answers the phone was embarrassed that I had to keep calling. No call from him and no answering the phone. The nice young lady was so embarrassed when I asked her if I was the big bad wolf that no one would call me back or take my calls. That is when Richard Jr. picked up. I asked him to call me back with the time the tech was supposed to come to my house because the woman only told us “2 weeks is the best I can do”. He asked my number, allegedly wrote it down and never called me. When the tech came to do the annual maintenance, I informed him about programming zone 3 (PROMISED AT INSTALL). I showed him the thermostat that had been there since install. He came for annual maintenance AND DID NOT HAVE A MASTER FILTER! Why? Why would you schedule a maintenance visit, waste my time AGAIN and not have the proper filter on board? The technician was awesome. Very polite and patient. He had to call several time to have someone walk him through the process of adding a zone to the mother board. He did it professionally and I tipped him for his attention and care. So, I paid $168.00 and did not get yearly maintenance and then I get a bill for a thermostat I have had for 2 years. Sounds like the lady in service is trying to “get at me” for my complaints. I still do not have a new filter, never had an annual maintenance visit, and have a bill for a thermostat I already had in my house. STAY AWAY. MUCH BETTER PLACES TO DO BUISNESS WITH.

Pat Delsanto

Had the worst experience.charged me 150.00 for a half hour to tell me it couldnt be fixed.which was fine but that was sat morning so told my son they would call us on monday when the office opened.are you serious its february and was gonna be without heat for 3 days .dont you think if they charge you double they could fix it the same day and not leave people out in the cold.they will never call them again