Reviews of CARJON Air Conditioning and Heating, Inc. (Contractor)

Anne Buonvino

When we purchased our home, we knew it would required a new heating/ac system. We researched both service and price and settled on CARJON. We are extremely pleased with the level of service and product we received. The job was done expertly and the price is fair. There is attention to detail and a responsiveness to any concerns. We would recommend CARJON highly. John and Anne Buonvino, East Greenwich, RI

malibou2girl .

We had Carjon install a heat pump system a little more than a year ago. We extremely pleased with their service, the installation, and their professionalism. At that time, the system qualified for three rebates. National grid really gave us a hard time with the rebates. Carjon worked with National Grid for us so we would finally get all three rebates. They really went above and beyond. We are also really pleased with the heat pumps!

Sheldon Mittleman

CarJon responded ok to my ac problem but their prices are outrageous!!!! What a ripoff. They installed a $10 part and charged over $200 for 30 min labor. Also they wanted to charge almost $1000 to change a $200 part which can be done in less than an hour. I had another local reputable company come and perform the work for less than $350 and they did an excellent job.

Christopher Durand

After moving in our home last year and sweating through the summer we decided to research the installation of central air conditioning. We reached out to Carjon who came out and did a thorough review of our home. As Alan came out to measure up our home and determine what system would work best I was immediately impressed with the companies professionalism. We took a few months to make our decision and ultimately decided to move forward with the installation. Install day came and a team of four workers came out, on time, and within hours had the majority of the vents installed. The entire install took less than two days and was remarkably clean. My wife and I have a one year old and I was impressed to find his room spotless after the crew came through. Fast forward to today, the end of the summer, and I can say that system has far exceeded expectations. It is powerful, yet cost effective, and my wife and I couldn't be happier. I would highly recommend Carjon for your heating and air conditioning needs.

Ken Ogrady

The work was done far better than I had expected. They came on time and though it was estimated to go into a second day, they were done by mid afternoon day one. The workers were professional, polite and cleaned up after themselves so well that you wouldn't know they had come. Carjon staff followed up to see if we were pleased and if everything was working well. They even helped filling out rebate and warranty paperwork.

Sally P

We paid this company a lot of money to fix our a/c in April and haven't used it since and when it was turned on last Saturday during our first heatwave it didn't work again. So called this company and we were told someone should be able to call us Monday to make an appointment because they had to service their contract customers which BTW we were told by technician we wouldn't need contract first year because he fixed everything. Apparently this company doesn't care about backing up their work when you need them so would advise not to use this company unless you purchase additional contract with them!

Caryn Corenthal

Have been using them for years. They installed 2 new ac units service us. All people from office staff to service personal are excellent.

Gordon Leung

Two years ago we call Carjon to give us a quite on a new furnace as our old furnace can not find a replacement part. The salesman was very professional, he lay out the types of furnace that fits our house, from non star rating to high efficiency units. The price he quoted on the high efficiency unit included a rebate we were not aware of. Ultimately we went for the high efficiency unit after we review other quotes, they set up a time line for installation, and the serviceman came on time and install the new unit as well as removing the old one. A week of two after the installation we received thank you card from the business. It shows that they appreciate our business and that they will be there for our future needs. Couple of weeks ago Sunday our water tank went and we call them back for quote on replacement. However, we couldn't wait for the next day for the salesperson to give us an estimate on a new unit. Otherwise we would have gone back with them for repeat business since they took care of us. We received a follow up phone call from them the following day to check up on our needs. This shows the company really cares about their customers and their prices are very competitive wit their competition that is out there.

Pasco D

i just had a ductless air system installed in my house by carjon air conditioning company ..they were professional in every way ..the workers all introduced themselves to me as they entered my home and shook my hand ..wow ! the price was good and the workmanship was great i would recommend them to everyone ...you get what you pay for.....

David Preble

"Carjon is a fine company with superb products and a bright, knowledgable staff. They installed a Mitsubishi heat-exchanger heating/cooling system in my home four years ago and I couldn't be happier with either the system or the installation. It is totally clean, totally reliable, and very economical to operate."

William Luke

One of the best companies I have every done business with. They are there whenever you have an emergency. Their personnel is friendly and knowledgeable.

Tom

Having dealt with sales staff, office and admin staff as well as the technicians who install and service carjon's air conditioning portion, I have had exceptional service. In addition to the technicians who come out to service the equipment, every office staff person that I have spoken with over these last 10 plus years has always been professional, responsive and pleasant. This is one satisfied customer!

Eric Stein

Carjon has been great to work with since I had my AC/Heat Ductless units installed years ago. The yearly service has kept the units working well, and I appreciate all of their efforts. Thank you Carjon!!

Jonathan Dyson

Excellent service, staff and equipment. Wonderful experience from project start to finish

Linda Laramee

Technicians installed my new HVAC system today, replacing my "ancient system".....GREATLY impressed with their professionalism AND they left my premisis so clean! > took every precaution to prevent soiling my carpeted stairs, etc. Technician explained everything about my new system and answered all my questions thoroughly!! All in all, a wonderful experience!

Ray Falcone

had a new home ac system installed in our home,two years ago,with Carjon.we are very satisfied with the unit and their service .they are well versed in all aspects of air conditioning ....again we are satisfied and will recommend them to all our fiends and would use them again....

jean halvorsen

I signed a customer contract for maintenance a few months ago and it has been the best thing that I have done. The office staff quickly took my information re: a problem with my heating and got the technicians to come out. Each time, the technician was thorough in inspecting and problem solving and let me know what was going on. It's peace of mind when they get your heat going in the wee hours of the morning! I couldn't ask for better service!

Al Petrangelo

I recently had Carjon install a new high efficiency gas furnace & central air unit. They replaced 39 year old units. Logistics was terrific, cost was reasonable, installers were very proficient, estimator was very knowledgeable, office staff were very efficient. All personnel were friendly and cheerful! A great company to work with, I wish everything else in life went so smooth! I feel secure knowing installation was completed properly and can count on Carjon for my future needs.

Mary Burke

The technician was polite, friendly, and well organized. He reported to us at the end or his visit and followed up with an email that summarized what he had done and what he had found. He included a note of the number of new filters that remained, a plus because our furnace is in an attic crawl space which we are unable to access ourselves.

Rick Black

All of your employees where very efficient and clean. They went overboard in pleasing the customer. I was very satisfied with the job when completed. I would recommend your company to everyone.

Amos Lamora

I would like to share our experience with Carjon. In 2015 we decided to replace our old central a/c system due to age and a build up of mold in the air handler and the sheet metal trunk in the attic. We called eight companies to get estimates and ideas on correcting some of the issues leading to the mold problem. Some companies thought us too small a job, small in that we were not commercial, and a few did little to instill confidence. Mike from Carjon took measurements, changed the physical layout of the system, and gave me additional recommendations to address all of my concerns. He told me that every section of the trunk system was sealed to eliminate leaks. My old system had air leaks throughout the entire system. The American Standard system he recommended is unbelievable; people can not believe how quiet it is when it is running, and we noticed a considerable reduction in our electric bill. Lastly, every person at Carjon from the clerical staff to the annual maintanance gentlemen are friendly, courteous, professional and knowledgable. It is unfortunate that the rating system only goes to five stars. We highly recommend Carjon.

Michael Hunt

I have been nothing but thrilled with the services provided by CARJON. They are prompt, clean, respectful and reasonable. They always do a great job. I have a service plan with them, and I highly recommend that too. They do fall and spring tune ups so they tend to catch things early. I can't say enough good thing these folks. When something breaks they are the ones to call.

Brian Hawthorne

Our experience with the installation of a new high efficiency central air conditioning system by CARJON was excellent from start to finish. We were provided with 2 possible solutions for central AC in our home. There was no sales pressure to select one over the other. We chose a High Efficiency system. The installation was done on time by a crew of technicians that demonstrated the meaning of professionalism at all times. After several weeks of great operation we encountered a problem. The CARJON team immediately jumped into action and stayed with us until the problem was resolved. This included hands on, on site presence and trouble shooting by the CEO and owner of the CARJON Corporation. John wanted to ensure that we were provided with nothing short of service excellence. This is what CARJON is all about. We know because this is what we experienced!! We cannot thank the entire CARJON team enough. Job well done!!!

Sarah Rhoads

I had a ductless mini-split installed in my house and Carjon did an exceptional job. They were so easy to communicate with and the installation itself was easy and fast. They worked very hard to make my system work seamlessly in my house. Would absolutely recommend!

Brian Prosnitz

Overpriced.

Shawn Matteson

Only 1 star because of the overall service. The guy who came out to look at my furnace was professional and nice to talk to but unfortunately the company failed to contact me back about looking for parts for my furnace. Took me a few minutes to find the part on a few sites but it’s coming up on a week since i last heard from them. Seems like there out to make a quick buck and leave. This is my first time reviewing on any company.

Nicholas R Bento

Recently had my boiler system replaced with a high efficiency model; it was a big job, requiring all new piping, and existing lines to be moved. Carjon did an excellent job, and made sure everything was done correctly, neatly, and efficiently. The were very professional and friendly, and made sure to answer any questions or concerns I may have had. When they began work, they made sure to lay down tarps to keep the floor from getting dirty or damaged, and made sure to vaccume and clean up when all work was done. They even provided me with space heaters for the couple days where the heat would not be functional while the work was completed. The crew was a pleasure to work with, the equipment is working great! I would definitely recommend them for their excellent work!

Susan Benesch

Fabulous company. Workmanship is superb. Always pleasant and most accommodating mandating. Professional company. Have dealt with this company since 2001 a in both our home and business settings and can only praise them to the sky.

Carol Rowe

CARJON is a company that prides itself on customer satisfaction. We have been customers for 7 years since we returned to RI. Not only did the help us navigating switching from electric heat to Natural Gas, they were there every step in of the way in the tax benefits of switching to an extremely efficient system. Their technicians have all been courteous and more importantly knowledgeable of our equipment helping us to maintain a comfortable temperature all year long. It’s very comforting knowing That our system is in tip top shape.

Barbara Erickson

The commercial touts its honest reputation however last month we had a problem with our heat smelling like burning plastic. We thought it could be hot wires and were worried about fire. Carjon sent someone out pretty quickly for 100 dollars to check it out. The man that came said the motor was dead and it would be about 800 dollars for a new one. Also the system is older so we should get a whole new system. Before we were locked in a commitment that would've cost up to 6,500, we had another man come to check. He found a couple of pieces of plastic tape that had gotten into the system and were causing the smell. That visit cost us 100 dollars and he took care of the problem. Get a second opinion if you call these guys.

Betsy Kowal

I am very satisfied with my experience with CarJon. Everyone I dealt with was personable and professional.

Linda Brennan

Prompt, courteous, explain matters clearly. Leave my house cleaner than when they arrived to do a job.

Roger Stock

CARJON was a great help to us. A routine inspection by a CARJON tech showed our boiler was leaking high levels of carbon monoxide, so it had to be shut down immediately. (luckily it was early October!) They offered to have a sales associate contact us about a replacement. The sales associate was able to come in a few days, fitting our schedule. They presented a couple of options and help us decide on the one best for us, and even help arrange financing. The installation manager came by a few days later for a site visit. The installation team was quick thorough and cleaned up the area when done. They were very professional and personable, answering all my questions and even let me watch while they worked whenever I wanted. The whole experience went far smoother than I ever expected. Everyone we dealt with were professional and personable, really caring about us and that we get the system we needed, and that we were satisfied with the job. I can't thank them enough.

Samuel S. Richards

We replaced a 25 year old furnace and central A/C. Carjon had the best price for top-rated equipment, and the installation was completed in one day. They followed up and replaced a vent at no charge. Carjon gets my highest recommendation!

Boris Z

Thay don't really doing any heating and cooling systems. They expect everything to be existing and ready to go. So I wouldn't say they do what they're actually saying they do. I didn't felt comfortable with the guy on the phone felt very a calling service that selling more than actually understanding what the job is.

Annie Sears

Great experience and crew was exceptional. Took the time to care for my home and garden during the install! D. Sears

kamel hafez

Very expensive. Spent 10 minutes rewiring thermostat. Charge $258. Not looking to build customer base. Grab & Run! Technician called after he rewired. He didn't call me prior to ask if he can charge me an extra $158 plus the 1st $100 to switch 2 wires.

Paul Roberti

Outstanding service my heat and air-conditioning units have been working without any difficulties since you been servicing them.

Barry Fontaine

CarJon Service was on time, neat, and efficient. Great company to service your AC unit.

Janet Provost

Great Job. Professional and quick.

Alex C

Had a central AC system installed on the 2nd level and a ductless system installed on the 1st level (open floor plan) in March 2016. Install was super clean in just one day. Technicians were very knowledgeable and friendly and willing to answer tons of questions. The AC worked extremely well throughout the summer as promised. The condensing units are right outside the window near where we sit to watch TV every night and you cannot hear them running at all, just as was explained to me by the salesperson, Rob, who was also excellent to deal with and made himself available by cell always. 1 year in and the equipment is still just as good as the day we got it. Extremely pleased with CARJON. Recommended them to two coworkers who were in need of AC this upcoming summer.

Elaine Petronio

%Five Stars all the way. Right on time, does the work right the first time. I have used them a number of times, and I will continue to use them.

Tom Watson

I recently had a new split system heat pump / a/c wall unit installed in my family room by CARJON. From the visit by the estimator Al and the install crew we were very pleased by the end result. The work was done in a professional manner. Everyone we dealt with was courteous and friendly. i would recommend CARJON to anyone who needs cooling or heating work done at their homes.

Energy Circle .

We have the distinct pleasure of knowing the team at CARJON through the national energy efficiency community. They are a very different kind of HVAC company. Beyond their long standing customer centered approach to business generally, they are deeply committed to the "whole house" approach. This means they approach problems in your home via building science--using sophisticated tools to determine exactly how to fix comfort, efficiency and indoor air quality issue in your home in the most cost effective way. There aren't many HVAC companies like this in the country. Rhode Islanders are very fortunate to have this choice.

Pat Pelton

Read good reviews about CARJON and even got a referral from a friend. Our AC was making a clicking noise and it looked like the fan was running, but we were not getting any air flow. Office explained there would be a diagnostic fee and the technician would evaluate the whole system, then explain the problems and costs. That was not my experience. Right off, the technician found a faulty capacitor. He did not have the exact capacitor on the truck but said he could daisy chain two together and that would work fine. Only problem was, CARJON was going to charge me the service cost for replacing two capacitors instead of one, not just the additional cost of the second smaller capacitor. This is extremely pricey as the fee is a national rating like going to a car dealer no matter how long it actually takes. It did not take very long as the part just plugs in. I asked if they could come back with the correct replacement. He called the office and they replied that they would charge me another diagnostic fee to come back. The other arm twisting, was that I had to agree to pay before replacement or he could not finish the diagnostic evaluation without replacement of the faulty capacitor. That was not what the office explained when I called originally and asked for service. I was afraid if I did not proceed, there would be other problems for which I would need to pay another diagnostic fee. So, on June 5 2018, I doled out over $400 for diagnostic and replacement of a $24.00 capacitor. I wasn't happy when less that two weeks later I was hearing the same clicking noise from the AC unit. This time, I called a very trusted electrician who referred me to an independent HVAC specialist. Russ came out on a Saturday and diagnosed a faulty switch which should have been checked by CARJON. The switch was burnt up pretty good and should have been obvious to the tech who had come out earlier...this was not a brand new failure. Russ was excellent and reasonable. I really don't mind paying for honest work. I'll be calling him again for a new furnace in a year or two, not CARJON. I'm giving two stars as the tech was nice enough and I felt like he was caught between the office and an unhappy customer. Otherwise, one star. Still, he should have found the faulty switch. CARJON has very nice looking trucks and now I know why. Never again!

Tom Massaro

CARJON Installed my air conditioning system 12 years ago. Their work was performed timely and neatly. They were very professional and courteous. They have maintained my system with a reasonably priced service plan that provides for them to service and check the system in the spring before the air conditioning system is needed. The annual service maintenance has always been done timely, professionally and as scheduled. I have not had any service problems while under their annual maintenance service plan. Thank you CARJON ! Tom Massaro

Pat Perillo

Just wanted to express my appreciation for the terrific work CARJON has done installing my new gas burner and hot water tank. I can't say enough how pleasant, kind and friendly the staff and technicians were. They are all so professional and willing to help and answer any questions I had. CARJON always gives me excellent service because both the staff and technicians are very knowledgeable. I am so pleased with CARJON's quality of work and their products. Many thanks to all!

Jonathan Blum

This was our first experience with Carjon and, given how professional and courteous their service representative was, it will be the first of many. The service professional was extraordinary helpful making numerous recommendations to improve the efficiency of and care for our HVAC system. They really went the extra mile. I wholeheartedly recommend Carjon.