Reviews of ADT Security Services (Contractor)

M K

Tried for over a decade and ADT couldn’t get it together. How are they still in business with inferior outdated tech, terrible customer service, and awful service contracts? Even their employees see the writing on the wall.

Bw Bev

All i can say is that we just signed a three year contract only to realize a month or so into it how bad we screwed up. We began having issues pretty quickly out of one of the door sensors. It often showed the door open when it wasn't we could open and close the door and sometimes it would fix it. I went to their website and found the troubleshooting guide for our system. It states that the sensors should be no further than 1/4 apart to work properly. When I checked this sensor it was 7/8 apart, obviously installed incorrectly. I called ADT and asked that a tech be sent out to fix this issue. The guy told me he could send one but that it was simply the weather causing it to move. I assured him that we didn't live in a climate that would move the thing an entire 1/2 inch. He told me it did. I asked him how he could be sure without even seeing it. He told me he just knew. He also let me know there would be a $25 service charge whether or not the tech moved the sensor to where it should be or didn't move it at all. I said even though it was installed incorrectly you're going to charge me to fist it. He insisted it was installed correctly and it's simply the weather causing it to move. This is a scam and hopefully someone will read this and avoid these con artists. I am currently filing a complaint with the Better Business Bureau and plan to hit social media wide open. This company needs to have a class action lawsuit filed against it as we have now discovered this is a very typical practice for them nationwide. AVOID AT ALL COSTS!!

Dan Becker

I was very dissatisfied with my experience with ADT. I called in to see what a system would cost, and they said that they would have to come out to see exactly what I needed, which was fine but they did give me a monthly estimate. After talking about price for a bit, I was transferred to the manager that tried to get me to commit to a package in the phone by saying I was not protecting my family if I did not agree to a package. After further still discussion they agreed to give me the best deal that they could offer, which after further research is the same deal that was being advertised all over the internet/mailers. I agreed to have someone come out, which is when they discussed the $100 deposit. That part I was fine with, but they also said they were going to do a credit check. I monitor my credit closely and did not want a hard inquiry for the next two years because of security system. They assured me that it was not a hard inquiry and it would not appear on my credit score. That was false. As soon as I saw the inquiry pop up on my credit score, I called and cancelled. This is not a security company, this is a sales organization.

Jeri Spencer

Very detailed , , step by step instructions on website use, phone use , key pad . Made sure to take his Tim to explain things . Very happy with installer, and service . Price is reasonable , but who puts a price on security? 5 star

Michelle Trapp

Buyer Beware! @ADT is not the Peace of Mind security system you're expecting! During my due diligence phone inquiry, I was asked for a Credit Card to "hold" my appointment, I asked twice by both the CSR & his manager that it was to hold only, "similar to a hotel CC hold" said manager, I stated I wanted an estimate when the representative came out. Upon the onsite visit, the representative/technician thought he was there to do the install, I re-explained - this is an estimate only. After the walk through & then quote, the onsite tech attempted to sell us to buy that day. During conversation the $99 install fee came up, I stated that I was told it was for a hold only. I immediately looked at my CC statement & discovered I was charged $99 plus taxes! After a firm NO, he then called his manger to notify him of our status. On speaker phone, the manager attempted to sell us again, tiring of the babble, we cut the manager short, re-stating we were NOT buying that day. After finally ending the long winded phone call, the onsite tech then said we'd collectively call ADT headquarters & postpone this situation. Upon calling ADT, CSR reps said we needed to reschedule a date unless or we'd start over from scratch in the event we'd decide to go with ADT. Fair enough. We've compared apples to apples. We've decided to go with another system for a variety of reasons - price, coverage, unit options, customer service. So . . . I called ADT to cancel the appointment & request my refund of $99 plus taxes. I was transferred to a manager, I told the manager the same. The manager tried to sell me yet again, I stopped him quickly that I simply wanted to cancel, the manager response "Are you having a bad day?" WHAT?! Is that how a professional handles a situation?! In the end & 17 minutes on hold, he stated my CC would be refunded in 7-10 days. Funny, they can charge my CC the day of my inquiry but it will take this additional time to get a refund. Unethical & unprofessional service peroid. Moral of the story - don't use ADT & hire a local service, reliable & honest security system.

Fake Work

Adt is a terrible company that makes their money trapping people in long contracts. The authorized dealers only give you a slightly worse deal. Once they got you customer service and satisfaction go out the window. Let the "3 day cancelation period" be a huge red flag to you!

E Zaiser

Used ADT for at least 15 years. We recently had upgrade to keypads and now the new keypad makes an aweful count down beeping (so darn loud and so unnecessarily obnoxious) every time we set the alarm. It wakes up the kids and anyone else who happens to by trying to sleep. I called ADT and there is no way to bypass it. Come on!!! They must get zillions of complaints about this dumb feature. Help ADT! I’m about to cancel our longtime service.

Jay Hoff

Sales rep are lies and misleading before you sign anything just be aware you will be under a 3year contract although they say pay this amount and then it will be 57.99 a month cancel anytime the sales guy told me the sensors were multi purpose after they were installed they arent multi purpose. So now I have been with adt for 4 months my opinion has not changed there stuff is junk and I want my money back as the 6 month money back quarentee the issue is not customer related it is equipment related I'm done with adt I'm waiting for my phone call to get my service canceled and my money back

Gloria Blackmon

They came when scheduled but a week later a guy showed up said he was with ADT, I didn't open the door. Three days later the same guy came to my house with a woman and they tried to open the screen door thankfully it was locked. The pulse app that they have stopped working and they said I would have to have service person come to my house again, I declined and will be canceling my subscription after the 3 years are up. I would cancel now but I am locked in a 3 year contract. I don't recommend this to anyone. Get the ring doorbell, cameras and insurance.

Curt Deemer

Sales reps outright lie and the install folks are aware and sympathetic. Canceling is EXTREMELY difficult! Still waiting on refund which they weren't even aware I was entitled to until they suggested I dispute the charges. A day after doing that, they call and explain the refund is under way. I had no idea this was how the company conducted their business. The last person to come out and get the equipment forged my signature on an installation report that was surprisingly emailed to me. I'm still amazed this all happened with such a highly regarded company!

Veronica Willis

Adt is the worse security place Do NOT I repeat DONT go through them. My alarm went off got home no door open or anything called adt to come check they said they have to charge me 25 dollars. That doesnt make sense adt sensor suck why am I paying monthly if adt won't come check. Unprofessional horrible cant get out contract otherwise gonna get charged for it. Reponse time for someone to come check house is two hours later they really suck will not renew contract with them when up horrible horrible horrible horrible horrible place

Monique Guy

SIGN UP IF YOU LIKE THROWING AWAY MONEY! I’ve been a customer with ADT for 2 years now. I only got it because my bank said they had a offer for $27 a month with window brake sensors, motion detection, and a video camera. Somehow that increased to 60 dollars a month. The first year they added on fire alarm without my knowledge. Yeah they reimburse me for the months they charged me but one day I opened the door and forgot to unarm the alarm. We must’ve stood outside talking for five mins before noticing the alarm was blaring inside the house. My fiancé says you going to disarm that I said no. Then ADT calls and I picked up the phone and said took you long enough we would’ve already been dead. She never realized how long it took them to call, if they called at all. Awhile after that I got a large dog. He only came up to my knees but it was enough to set off the alarm, although the sales person told me any size dog wouldn’t set it off unless the dog climbed on the sofa. So we could only set the alarm for stay. The answer I got from ADT was, we will leave a note not to call if the alarm goes off. Of course!!! That helps, that’s exactly what we need. A alarm system that doesn’t notify the police or anyone. So what am I paying for. I’m paying for the window decals and yard signs. I pay 100 dollars a year for two ring spotlight cams because I have to monitor the house myself. I can call the police faster then ADT and see the person before they even reach my door step. I’m just counting down the months until I’m out of this trap. Please don’t apologize unless you’re going to release me from this contract early. Other then that your apologizes are full of s**t just like your product.

Ralph Anderson

We have been ADT customer for many years their customer support and service is second to none. We had an incident here the other day where I was a little slow (3 min) in turning off the security system I immediately received a phone call (REAL PERSON) from their monitoring station wanting to know if everything was okay, "Very impressive". ADT is head and shoulders above their competition in applying new technology to their product line they have products available that will fit any security requirements that a home or business may require to secure their premises and if needed their clients can monitor their premises security from anywhere in the world in real time.

Jack Louks

I have been an ADT residential customer for over a year. Brian Ware sold me on ADT with his out-of-the-box approach to selling. His common sense approach to what is needed to secure my house provided a system that is not too much and not too little, but just right. As the security expert, he could have oversold me on a bigger and more expensive system, but did not. The is the kind of person and company that I want to do business with. Give Brian a call. You will not be disappointed.

Young Freddo

Work for them