Reviews of Comfort Incorporated (Contractor)

Ron King

I just had a service guy try to charge me $586 for a furnace controller board, that I found online for $131! What a ripoff!

Apple Gregg

I am a return customer that has received great service each time I have either called or had a service tech out. Thank you Todd and Mekko. Mekko took the time to explain the problem and what he did to fix it.

Barrett

Quickly got me on the schedule, showed up on time, did exactly what was needed, followed up immediately to see that I was satisfied. Good stuff.

Joshua Waszkiewicz

I could not be more pleased with the service I received from Comfort Inc. The staff is friendly and helpful. What started out as a very frustrating situation was met with caring people who understood my situation. When they came for instillation they took great care to be clean and considerate of the house. They informed me every step of the way during the process. Just a great group of people to work with. Not to mention a great furnace!

SLOW SLOTH

This has to be THE WORST customer experience i've ever gotten in my LIFE!! i called to schedule an appointment as a paying customer and get completely shut down and told that they will not service me, than the owner, a mr. Steven i believe calls me back as requested, and showed me no care in the situation, asked me if i felt better after complaining. well no, i do not.. also tells me that the wonderful thing about america is that i can find service elsewhere.. well yea i am absolutely going to find service elsewhere!! after being treated like that, i'm going to make sure that this company gets no business!!! TERRIBLE SERVICE!!!!! so i filed a complaint yesterday, and i guess that no one at this company cares enough to do anything about it?? sounds like i'm putting up another bad google review and i'm calling carrier to file a second complaint on this company, this will continue until i feel like this company has proven themselves different with your customer care

menotu799

They offered a better price than competitors with punctual arrival and quick, professional work. Mekko provided great service and I would highly recommend.

Russell Busenius

I called around noon for a loss of all heating in my home. The temp in my house was 51 degrees. Mekko arrived at my home and just wanted to talk about what was happening with the system. After lisrening, he grabbed his tools and came in to look at the system. This guy was amazing. He explained, specifics on what was happening with the system. He did a few tests and found the problem was a bad fan motor. He did not try to sell me a $5000 (or more) replacement system for my 12 year old unir. He did not try to tack on a bunch of nonsense. He for the quotes and we got the repair done. When he re-installed the fan assembly, it was somewhat louder some noise that he was not satisfied with. He pulled everything back out and made some adjustments until the sound he heard had gone. Menlo was nor only a consummate professional but very knowledgeable and courteous. He displayed a great deal of honesty and integrity as well. This company supports military veterans as well. Will not ever use any company for HVAC needs other than Comfort Inc. WONDERFUL COMPANY. Ask them to send Menlo for your call!

Ricky Hanks

My family and I have used Comfort Incorporated for over 6 years. Comfort Incorporated has done work on 5 different homes for us. As a home builder, we have utilized this company for our new builds as well. The customer service has always been exceptional; they go above and beyond to make sure we are aware of price, what work is being done, and they gladly answer any questions we may have. We were always treated with respect from the owner and technicians. If you are looking for a heating and air company in the Oklahoma City metro area, I highly recommend Comfort Incorporated.

Trent Willis

Todd and Chad went above and beyond to get our air conditioning unit running again. I'm no longer in the doghouse because they were able to respond quickly and keep our family comfortable in the house. They were honest and truthful regarding our AC, we had a few other companies out to the house and they all wanted to sell us new units. Our family is grateful for these guys and this company. We highly recommend them to anyone needing their HVAC serviced.

Richard Hefton

Have been with us four 4 years; reliable, dependable, honest!

Eliud Villarreal

Customer service is incredible! They ALWAYS make sure they give only the required repair and never try to sell you unnecessary items.

Mark Lash

Have used Comfort Incorporated for a number of years. They know their business and are very responsive. They've taken care of my most recent problem.

Jamie Robison

Called in the morning and they were finished with the job around lunch! Excellent service and very knowledgeable techs. Walked me through the parts of the system and where the problem was. Mekko was professional and polite from start to finish. Started and ended the job with a handshake which is hard to find anymore!

Brittany Leemaster

My husband and I have used Comfort Inc. for a few years now & they continue to be helpful as ever. We've been a part of their yearly maintenance program for about 4 years & have really enjoyed the benefits it has offered. While it's only been twice that we've needed to call on them for a service call, each time they come out that same day! Over the weekend our unit had quit working, Monday we discovered the compressor had fried (possibly during a recent lightening storm); luckily the system was still under warranty! The staff at Comfort Inc handled everything with the warranty company and by noon on Wednesday we had a brand new AC unit outside & a cool home. The staff, both service technicians & office, are always friendly. One of the managers, Todd, is always super personable and easy to work! If you're thinking about joining a maintenance program or are currently having central heat & air issues, I recommend giving these guys a call.

Robbin Namikas

Meeko was very thorough and professional. Informed me of everything he was doing to fix the AC & advice on future care of the unit.

Tommy Cain

Best company in oklahoma Hightly reccommended !!

Ruth Robbins

I cannot say enough good about this company They are the best.I first found out about them from my granddaughter.She told me how she so pleased with them so i called them.Found out why she was so pleased.They are very nice and out the same day.They replaced a motor and now today they found i need a compressor which they will do in the morning.I will only call this company for the future when i need a routine or other work.Great people all very friendly and helpfull.So happy to find out about them

Lee Harris

Fast, efficient, courteous, and professional! They came out in less than 24 hours and were upfront and honest. I'm the type to be a loyal customer so whenever I have an HVAC need, Comfort Inc will be my first call! Thanks guys!

Dean Slatev

Of course, as soon as it turned cold, I went to turn on our furnace only to find out it was creating a very loud noise due to a very bad problem. I called Comfort Inc to come out and they sent Daniel. He was very polite, professional, funny, and very knowledgeable. My unit is 30 years old and I didn't want to have to replace it just yet. Even though it was to their benefit and an easier job to replace the unit, they went out of their way to find the only part left in Oklahoma City that fit my unit. It was then repaired and runs like a charm again. Moving forward, I will personally use and refer Comfort Inc to my friends and family. A huge thanks goes out to Daniel and Comfort Inc!

Kathleen M.

My sister has used Comfort Incorporated for years and they came highly recommended. My husband and I had a new heat and air system installed one year ago and have been extremely pleased with the system and the service Comfort Incorporated has provided. We made a great decision selecting Comfort Incorporated!

Kyle Leemaster

These guys are excellent! I signed up for their Comfort Club service 3 years ago & have been very pleased with it. They come out twice a year to check over the systems & replace the filters. They even fill out the paperwork for me to mail in to ONG to receive an annual rebate for getting the furnace tuned up! The once or twice I have had trouble with one of the systems they have been out the same day to fix it. This year I needed to replace a system. :( Todd, one of the managers, came to my home & did some calculations and provided me with multiple options that would best fit the area. He found me an awesome deal on a new top of the line inverter system for nearly the same price as a traditional fixed speed system. Install was quick & easy, no mess! Other than a now cool home, I would have never known they were here. Definitely worth a call the next time you need your heat/air services!

Alex Sapp

Fantastic company worth every penny! Upstanding individuals of the highest character, very honest!

Y. D.

Excellent Service, they are expertise of their job. 3 years ago they installed a new high efficiency furnace and they are the ones who has been doing the maintenance on our furnace. Richard was our first contact for the estimate and installation, he thought us a lot what we need what we dont and what is best for our needs in our home. He came and inspected himself as well after the installation. After the installation, 3 years he provided best service with his top of the line crew. His company and service they provide amazing, trustworthy and they are definitely the most honest. Today Daniel was our service provider from ComfortOK team, he did an amazing job by showing up on time, informing and explaining about what was the maintenance about, what he has done and the importance of the periodic maintenance. I do appreciate their business and service. They do care about their Public reputation and definitely care about customer satisfaction!!!

Shane Lain

This is the best HVAC company you can find in the okc metro. I highly recommend there services

Shelley Beene

My service tech, Daniel, was prompt and professional. He was friendly and answered all of my questions. I really appreciate the responsiveness of Comfort Inc. They have always delivered on service and no surprises on cost. Basically they are dependable and they do what they say hey are going to do. This is definitely my HVAC company and the one I will refer to friends and family.

Courtney Sapp

The first time I used this company, I had already called several other places without any call backs. I have a two year old and it was going to be mid-90s that day and Saturday, so I was desperate to get my air conditioning fixed. They came out 8am on a Sunday, which was amazing since I called them at 6pm. Since then, I have not used any other company. I’ve now had them come out twice this year (I have an old system), and my grandma has had them out as well. This company is very reliable and anyone I have talked to have been really nice, understanding, and can usually come out within 24 hours. Great company with great people!!! I will definitely keep referring them to my friends and family!

Jeff Turley

Always timely, polite and professional. Everything is always explained before work is done so that there are no surprises.

Giovanni Raspoli

Quite the contrary I called and asked them if they were certified and was hung up on by the woman at the front desk. I then called back and was hung up on by the owner of the company. Very poor customer service and they sound like the only qualification they have is as an expert spittoon spitter. This company can go shove it! just like they told me over the phone.

Robbie Gee

Great service and friendly. Highly recommend.

Meredith Walck Wolfe

Prompt response time, knowledgeable service provider, and very reasonable prices. Will be using them again in the future.

Patrick Bright

Travis was prompt, polite, and professional. All was done well and in a timely fashion.

Mary Stalder

I moved back to OKC in January, coldest month of the year, and my heating system even though it was brand new was not working very well. It was soooo cold. I Googled and found someone who does "energy audits" on homes and they were the only one that came up. I called, they came out and they were wonderful. Truly! They used a special camera that shows where the cold is coming in as well as inspected the duct system and the mechanical parts of the whole A/C/heating system. They found lots of things wrong and one was that they system had not been permitted nor inspected by the City and was a big mess. It would not have passed inspection. I showed the builder the report and they jumped on getting it fixed right away. Todd, the guy that did the inspection was super nice and even though the builder didn't elect to use their firm to replace the duct work he was willing to talk to the people who did do the work and tell them his thoughts on it all. Free!!!! He returned my calls on a timely basis and was just so helpful on the whole project. I, most definitely, will call on them and refer them anytime I get the chance. Hi quality work, hi level of business ethics.

Russell Rutledge

Best HVAC Dealer and service in OKC metro area. Very knowledgeable, professional, and friendly. A must for all home owners.

Justin McCurry

Mekko was extremely knowledgeable and efficient with his repair. I would recommend Comfort Incorporated for any of your A/C or Heating repairs. We will definitely use them in the future.

Niccole Litton

I called them and needed someone ASAP, it's hot... they came same day even though they were booked. The service technician was excellent! he was very friendly, clean and professional. My only complaint is their pricing. 242 to fill my ac with freon, yes it was 2/3's empty but I still feel like that was high. The leak wasn't fixed because that would have been another 160. I just have to pray that it will last until next year. Overall I liked the company but again I was a little unsatisfied with their pricing.

Stephen Meyer

Daniel was punctual and professional. He quickly found the problem and repaired my AC unit. The charge was fair and the whole experience was great. I will use Comfort Inc. again

ron alexander

Can't say enough about Comfort Incorporated really care about the customers very professional excellent service and very community orientated I highly recommend Comfort Incorporated above all others never ever received the type of service that I received from this company in the future if I have any Heating and Air problems I don't have to think about who I'm going to call Comfort Inn Corporation it's all I need to know.

Robert Heartsill

Comfort Incorporated Oklahoma City responded immediately to my service request. Todd sent their technician, Mekko D., who efficiently and professionally evaluated and repaired my out door central heating unit (the temp outside was 6 degrees). I had heat to my home in the very minimum of time. In all regards, as far as I am concerned, the standard in heat and air service, is set by Comfort Incorporated.

Nick Mesigh

Todd and Mekko were both very knowledgeable and professional. Highly recommend to anyone.

Alan Brann

Comfort Inc. responded quickly to my request for a replacement condensing unit by surveying my existing equipment and giving me several options without trying to sell me something i did not need. Price was very competitive and equipment was installed in a timely manner.

Rhonda Geller

I am on the plan that schedules someone to come out to maintain my heater and air-conditioner with the turn of each season. This will be my third season with them and I couldn't be happier. Never pressured to buy anything (that would be a deal breaker for me). Mekko thoroughly checked my heating unit this trip and he was very thorough. In addition, he washed the filters in my outdoor air-conditioning unit since the season for that is winding down. I strongly recommend them and I couldn't be happier with the service Mekko provided.